Really really good people here. The best Customer Service I've ever gotten in a car repair shop. I…read moredeal with Michael tire and Louisville and they are very good so that says a lot. We broke down on the side of the road on Easter night stayed at a hotel. They referred them and it went very well. They got me in assured me they'd get me fixed on the road tonight. They did just that, but we're very professional kind and asked about my experience with the car a couple of times. They found all the things that they would address with the car but no pressure. I took three of the four suggestions. I would highly recommend them.

1 Star - Disgusting Experience…read more I am absolutely furious over how Honest-1 treated my elderly parents. Just weeks before this, their car was in this shop for a full checkup. Suddenly, when a warning light came on, Honest-1 claimed the transmission was failing and quoted them OVER $8,000 for a manufactured or new transmission -- using fear, urgency, and worst-case language to push the repair. That alone is alarming. What's worse? We took the car to Honda for a second opinion, and Honda's master technician thoroughly inspected EVERYTHING. The verdict: The transmission is NOT failing No rebuild. No replacement. No catastrophic damage. The real issue was a stuck A-line pressure solenoid valve, a relatively minor repair. Honda fixed the actual problem, replaced fluids, ran full diagnostics, and the total cost was UNDER $1,000. So let me be very clear: After a recent "full checkup," Honest-1 either completely misdiagnosed the vehicle or grossly exaggerated the issue and attempted to sell my elderly parents an $8,000+ repair they absolutely did not need. In my opinion, this was predatory. Targeting seniors with scare tactics and inflated diagnoses is unacceptable. We will never return. We didn't argue. We didn't debate. We simply took the keys and left -- and that should speak volumes. If you have elderly parents or anyone vulnerable in your life, DO NOT trust this shop without getting a second opinion. Integrity matters, and Honest-1 showed us they have none.

The standards of service is below average, they were not able to fix simple things plus they were…read morerude on phone.

Axle replacement was done well and at a good value. I have been a customer for several years…read more Work has been quality work and service has been supreme.

They were friendly, courteous, and helpful. The waiting area and front office area is immaculate…read moreand well designed/furnished. We had a slightly long wait for the service we requested, so the owner comped us for part of the bill. I highly recommend this business for all your car needs. This is the best car service business I have ever been to!!

My experience was great! I am a busy mom and I really don't know anything about cars. My world…read morestopped when my Jeep wouldn't start on a Friday where I missed a paid swim lesson, work and school. I was devastated. So, when Christian Brothers reassured me that everything will be OK that they did just that! JP had the best communication and was so nice. CBA also fixed other issues I didn't even know I had. They worked so well with Maxcare on my behalf. I will definitely be telling my mom friends at yoga today if you ever have an issue call CBA and ask for JP.

Truly helped this mama bear out! As a single mom of 2…read moredaughters, I do my best to teach my girls to be independent but my 17 year old was pretty scared to get her oil changed for the first time on her own so I decided I would get my oil changed in my jeep at the same time as she got her car taken care of. I pulled up with her following behind me and told the technician that my daughter was in the car behind me and it was her first oil change and she was nervous. They had me pull in one bay and her beside me. Her technician was very polite and explained everything to her. It was the experience that I was hoping for and allowed her to see that it wasn't scary to get your oil changed! Just want to say how grateful I am to the crew who was working.

Do not trust anyone that answers the phone. They will lie to you and tell you any price on the…read morephone to get you in the shop. They'll also lie to you and tell you you can use certain coupons over the phone and then when you arrive they tell you you cant use it. Bait and switch pricing. I went a few times before this experience and more than one crew member clearly didn't know what they were doing & had to be helped by me. Never going back.

Joseph and his team absolutely came through for me this weekend…read more Firestone was the only tire shop open in my area on a Sunday, and when my tire pressure suddenly dropped to a dangerously low level on the interstate while I was on my way to a family emergency, I was in full panic mode trying to reach the nearest location. When I arrived at the Spring Hill store, I was discouraged to see the waiting room packed. I explained my situation to Joseph, and he immediately came outside to assess the tire. With a screw lodged in a difficult spot, there was no guarantee it could even be repaired, and I wasn't sure if they had a replacement tire in stock. I honestly thought I'd be stranded for hours. Less than 45 minutes later, Joseph handed me my keys and told me they had successfully repaired the tire. I was back on the road and able to get where I needed to be. Joseph's calm professionalism, urgency, and willingness to help turned a stressful situation into one with a great outcome. He truly saved the day. Thank you to Joseph and the entire Spring Hill team for the outstanding service.

Stopped in with a low tire pressure gauge issue Sunday 7/19/2026. The young man who helped me was…read morevery professional and clearly knew what he was doing. Great Customer Service. Great Experience!

There's always a reason why a shop is busy. These folks are neat and organized and…read morescheduling/service is EZ. They do what they promise and have access to great products across a range of prices. They do not do alignments here though, so just tires. Recommended!

Well, I had to visit there yesterday. Spent two hours waiting for someone because of a bad tire…read morethat had put a spare on and order a tire for me to come back the next day. Fast forward to today I get there at 4 PM today and I finally have my tire ready at 5:20. So a total time of three hours and 20 minutes to get one new tire installed. Do you see anything wrong with this picture? I have complained they're super busy all the time I get it, but there are certain jobs that are much easier and faster than others. It just seems that could change their process to help everyone. It's terrible that you should have to wait three hours to get one tire changed. And as everyone knows nowadays, tires are not cheap. I feel like we're getting taken not just in the price of tires, but in the labor factor as well.