Friendly, quick, and clean. I used online to schedule appt which was easy and had suv inspected in…read more35 mins.

This has become my go-to spot for state inspections. Both times I've called, they were able to get…read moreme in immediately. They had my car in the garage within minutes of my arrival and back out with my new sticker in less than 30. I honestly wouldn't share any of this info online for fear of them getting too many additional customers - LOL - however, the employees here have been super friendly and highly efficient and deserve recognition. I have no doubt, based on their very apparent high level of care, that should I have any mechanical issues in the future, they will be my first phone call. Update: I unknowingly left my yeti in the waiting area and they called me to let me know they had it stashed safely for me to come grab it. Much appreciated!!!

On June 16 /2025 stopped at store 0066 change the oil and to replace fuel filters, on my 2010 F350…read moreLariat with 30 day tags, which I supplied. One of techs told me they were out of the fuel filters, said they would use mine from Auto Zone. Four hours later it is being towed to Ford dealer. Cracked fuel filter housing. Cost, over $1000.00 to start. Jiffy wants me to sign release, give them routing numbers to start sending money to me to pay dealer! Family member lawyer says DON'T! I will be looking to retain lawyer today. Update! Shortly after posting this, I received phone call, as well as dealer, it was going to be taken care of!!

While my truck was waiting for a bay to open, an employee started berating and threatening bodily…read moreharm to another employee for everyone to hear. He happened to throw in some racial remarks while at it. One of the most unprofessional things I've witnessed. Immediately removed my truck from the queue and will never return. Complete joke of a work environment.

Great visit at the Portsmouth location. Service was quick and very reasonable. I changed my oil and…read morecabin filter. They topped off my fluids, offered me water, and were extremely kind.

Im due for another oil change. This is my favorite place on Frederick Blvd. The pro's here are…read moreawesome and very nice I recommend them highly!

04/13/2017 I have had three experiences here since my first…read morevisit. Their customer service remains friendly, prices comparable, and service thorough. This business stays extremely busy. Parking lot is always full and people are always in and out. This visit is the second time they have said my vehicle would be ready at a certain time & is not. If there are major issues with your vehicle, be prepared to wait. While they do an excellent job, are kind, and patient, the wait times have become a bit much. Maybe I just have gotten the luck of the draw. I recommend setting the expectations upfront and advising customers on the maximum wait time needed to work on any vehicle or providing a status throughout the process. In this scenario, it was the parts place that was the hold up. I did not know this until I arrived. Other than a possible courtesy call, these guys really know what they're doing. I'd rather wait and make sure it's done right by the right people. My vehicle feels like it is brand new!!! The mechanic said I could probably get another 100k miles! Whooo! 12/2015 review. Has anyone ever walked into a friendly, professional, locally owned auto service station? Not me, until now. I came based on the raving reviews and location. I was greeted with a friendly voice and smile. The bathrooms smelled good and I felt a comfortable vibe during my wait. I needed an inspection & wish I came here first thing that day for oil change ($10 off Yelp Checkin). Other issues were identified. Two that were needed in order to pass inspection. One issue I was aware of so, I knew I should just get it fixed. Instead of an hour wait, it ended up being several. Rick (I'm guessing owner) was so nice & even offered to drive my daughter and I home. The prices are comparable. All car repair IMO is high anyway. They empathized with me since it is during the holidays w/ unexpected expenses. They all worked together, communicated respectfully with each other, everyones demeanor was calm, no one was yelling, I didn't hear one curse word during my wait, and Rick was clear & concise in his delivery to the techs on exactly what needed to be done w/ my vehicle. So, I guess if anything happens, I have my receipt and will bring it back. Great experience & business environment to deal with especially under already stressful conditions.

AVOID THIS CROOKED MECHANIC SHOP!!…read more I want to make it clear that ownership of Princess Automotive changed a little over a year ago. Because of that, I don't believe reviews from before the ownership change accurately reflect the current business or my experience with the current ownership. The business may have been a great establishment under the previous ownership, but my experience with the current ownership has been completely different. I brought my vehicle in for repairs and it was kept for over a month. I paid approximately $6,000 for the work. Despite the amount of money I spent and the time the vehicle was in their possession, I got the car back with the same issues I originally brought it in for. New parts had been installed, but the underlying problems were still there. Ultimately, I had no choice but to scrap the vehicle. In my opinion, the mechanic's work was incompetent, and I feel I paid a substantial amount of money without receiving the repairs I was promised. Unfortunately, my experience didn't end there. After I posted a negative review, the owner began calling me from a restricted number, screaming profanity at me and then hanging up. In my opinion, that behavior is extremely unprofessional and completely inappropriate for a business owner dealing with a dissatisfied customer. I'm sharing this review so that potential customers understand that my experience reflects the current ownership and should not necessarily be compared with reviews from before the ownership change. This is based on my personal experience and my opinion of how I was treated as a customer. I would strongly recommend anyone considering major repairs at this shop to get a second opinion, keep detailed documentation, and make sure they fully understand what they're paying for before authorizing expensive work.

Very friendly and real. Affordable prices with fast and good quality service. Came here to get my…read morebrake fluid flushed, hvac maintenance, and replaced my ac compressor. Would come again in a heartbeat.

Thank you to Jay and bingo tide team with my inspection along with the repairs. I got in on a…read moreSaturday and all repairs were done same day.

This business has big problems. I brought my truck in for a "quick oil change." Nothing quick about…read moreit as the staff was in no particular hurry. The constant attempts to upsell unnecessary filters, fluids, and washer blades was obnoxious. If you didn't know what was going on, you could easily was away with a $300 bill for stuff you didn't need. The oil change itself was slow and of questionable quality. When done, the attendant gave me a 'next oil change' sticker that said I needed one in 3000 miles...which is absurd. When I called out the discrepancy, the attendant claimed Valvoline recommends every 3000 miles. When I showed him the Valvoline website that said my new oil was good for at least 7500 miles (vehicle manufacturers recommend 5000 miles), he just shrugged his shoulders and walked away. This is either incompetence and apathy or a business sanctioned scam to get customers returning unnecessarily. Could be either. Needless to say, steer clear of this business.

The team here is awesome, I am very happy to bring my car here... Austin is always super friendly,…read morecourteous and very professional and has taken great care of me... The dude has excellent customer service skills... That's so hard to find these days, you might want to hang on to him! I always recommend you folks to others, even brought my GF's car here before... I used to use Valvoline up north in the DMV area for decades... I was happy to find one here... Keep up the good work!

made an appointment for a car inspection a good 10 days in advance. The shop chose the date. I even…read moredropped my car off the night before so they'd have it first thing in the morning. I also asked them to attach the skid plate and change the fluids. They had my car all day with no phone call. At 4 pm, I called and was told they only had one person who could do inspections and he was at another location, but everything else was done. Fine. I left it overnight again. The next day, still no phone call. At 2 pm, I called to check in. They told me the inspection still wasn't done because the guy was still at the other site. I calmly asked if they had called him to let him know my car was waiting. The response I got was, "You can come pick up your car!" I was stunned. I said I never said I needed the car! I was simply wondering why it was taking two days. This experience felt incredibly unprofessional. No communication, no urgency, and an attitude on top of it. And here's the kicker: I paid $65 for them to "attach" the skid plate. I drove home (two miles away) and immediately heard it dragging. I called them, and they said, "You need a new skid plate!" That may be true, but I should be refunded because whatever they did clearly didn't hold. I took pictures of their so-called repair: two zip ties. That's right! $65 for two zip ties that didn't even last two miles. They had my car for two days, with a lift, full view, tools, and my money, and this was the result. On top of that, the attitude I received was unbelievable. Buyer beware Especially women beware!

I'd give them a zero if I could, they don't deserve one star. Took my car in three times, each time…read morethey told me something different was wrong. When they finally said it was fixed it was something that they never discussed with me and didn't get my permission to do. They were clueless. After wasting $500 of my money they said bring it in and we'll make it right. No way I'm letting them touch my car again.

They got us in quickly and got my Volkswagen bug fixed in the same day. Very professional and…read morefriendly. Would definitely recommend to anybody.

It's difficult to find a mechanic/auto shop that really hits the mark and Eric at EO Automotives,…read morealong with all of his guys, really embody this. I had some unexpected car trouble right after moving to the area and had no idea where to turn. After a little Yelp search, I stumbled upon EO and Eric was so helpful. He squeezed me in, knowing I was in a bind, and kept me super informed during the process. He not only did a fantastic job on the car, but took time to educate me and make me feel secure. When I came back to pick up my vehicle, all of his other guys working were super friendly and welcoming. I won't be taking my car anywhere else and I'm so glad I found him right when I moved in.

I was stranded because of a shady mobile mechanic. The shop was busy but when I called to explain…read moremy situation, they agreed to take a look at my vehicle. Once the vehicle arrived via tow truck, they stopped down from other work immediately to help me. They went above and beyond to get me back on the road. Additionally, they only charged me a fraction of what they could have. An honest family business with strong sense of community.

From the owner: Female Veteran owned and operated. 40 + Year Master technician On Site. Servicing vehicles old and…read morenew along with select diesel services.

Stranded with a flat tire and got enough air in it to hobble to J&M. These guys got me a used tire…read moreon and back on the road in 15 mins! Great place

Came here after I had to have AAA put air in my flat tire. I wanted to see if I had any leaks or…read moreissues with the 2 tires that were giving me trouble. I pulled in and was immediately greeted and I made my request. They let me know how much it was going to cost if there was an issues and then had me sit in the waiting area. In about 10-15 minutes I was advised that only one of my tires had a nail in it and they fixed it up for me for $30. The service was fast friendly and I was satisfied.