I would like to thank the team at Tustin Mazda for a smooth car buying experience. Special thanks to Ted Beltran the car salesman who introduced me to my new car. I would buy from him again and also thanks to the finance lady at Tustin Mazda. read more

This review is for Chance from the internet department. Chance was extremely friendly, patient and knowledgeable. I would definitely be recommending friends and family to Chance. Thank you again for staying hours after closing while waiting with us to sign. Also Lori from the financial department was extremely quick with paperwork, I was in and out of her office in less than 10 minutes! read more

The best car buying purchase I've ever had and I've owned more than a couple dozen cars. Shaun McCray was very pleasant to deal with, very friendly to our family and literally spent an hour talking to our son about his new car, showing him every little detail about it. It says a lot when a salesperson shows such professionalism and patience to a 16 year old. The finance department was quick and very friendly and they gave us such a great deal, I will likely be a customer of theirs for a long time. I wish we'd known about Tustin Mazda when we bought our daughter's car. What a great group of people they have. read more

We arrived at Tustin Mazda on a Wednesday afternoon after spending the morning at another local Mazda dealership. My husband and I were in town moving our daughter in before starting college in a few weeks. Our family had come from across the country and planned to buy a Mazda in Orange. What should have been an EASY deal was a miserable experience at the other dealership. However, we had a completely different experience at Tustin Mazda. We were greeted by Ted and told him we were interested in buying a Mazda 3 hatchback i-touring. Ted seemed to know the inventory on the lot without looking. He hopped on a golf cart and returned in a few minutes with the exact car. Not one time did Ted try to upsale us on anything. He could tell we knew what we wanted and had done our homework. He was very knowledgeable and answered all of our questions. He walked us through the process of registering a car in California since we were Tennessee residents. When we sat down to "make the deal" we felt like we were working with a great guy. Obviously, dealerships are going to make money on cars. Ted was honest with us about the current promotions going on through Mazda unlike the previous dealership we visited who started the negotiation by adding $1000.00 to the MSRP like we were idiots. We left feeling like we got a decent deal and hoping that Ted made what he deserved as well. It was nice to meet John, the owner of the dealership. He spent time talking to our daughter who will be living in Orange and attending school. It was a great experience and one we were glad our twins were able to witness. They saw both ends of the car buying spectrum that day. I learned a big lesson too...go with your research! I had looked at online reviews prior to leaving Tennessee. I found Tustin Mazda to have the best reviews, but my husband felt the other dealership would be more convenient for her to take the car for service. Lesson learned! read more

I purchased a new Mazda 6 from Kevin Keogh the first month that new model debuted in 2014. I really hate the ordeal required in buying a new car, but I have to tell you Kevin and the entire Tustin Mazda team worked hard and quickly to make the experience more fun than and ordeal. After a couple months my car developed an unusual problem that was very hard to diagnose. Instead of throwing their hands up and saying sorry we can't find the problem, Tustin Mazda brought in the lead Mazda Corporation mechanic. His expertise and Tustin's diligence was very impressive. The problem was eliminated and they even gave me a loaner car for a week while the repairs were made. Wow. Since then I bought another car from Kevin, a Mazda 5 for my wife. And she loves it. Thanks Kevin and the entire Tustin Mazda team! read more

I went in because I saw the commercials for the new Mazda body styles and liked them. I previously had an Infiniti G37s but the gas mileage was terrible and needed something more efficient. I met with Louie who really helped me out throughout the entire car buying process. He understood what I was looking for and set me up with a Mazda 3. His sense of humor really made the whole experience worth while. I was somewhat skeptical at first because I did not want a "sleezy salesman" who would just try to sell me a car. That was definitely not the case. He knew all the specs of the car, took me for a test drive and got me a great deal all together. Definitely recommend working with him! read more

Just picked up a brand new Mazda 3 hatch from Tustin Mazda. I must say the process was seamless and headache-free. I had been to many dealerships before making my decision on a Mazda and the car salesman attitude really gets old. It's refreshing to go to a dealership where there is little pressure. Kevin did a great job setting up a deal for me and making sure that I was completely happy with the car. He was very knowledgeable and thorough when going through the features and could answer any question we had about the car. If you're in the market for a new car, come check out Tustin Mazda. Great cars, great gas mileage and a blast to drive. Thanks guys! read more

Driving off in our brand new CX-5!!!! Awesome deal, awesome experience :). Mitch was great to work and didn't pressure us as well--he helped us find the right car for our new family. Debbie in finance was great as well and got everything taken care of in a timely fashion :)!!! We will definitely be coming here for our future cars as well. read more

What do you do when you want to find the best location offering a service? You look to Yelp. That was the case this recent Black Friday weekend when my fiancé and I wanted to browse some new Mazda 3's. Although Tustin Mazda wasn't the closest Mazda Dealership to us (Mazda of Orange was,) it had a much better overall rating. I could not feel any more fortunate that we came to this dealership first to look at some 2016 models. Not only did they have any trim level and option combination you could imagine, they had the perfect one for us... Little did we know. Our intentions weren't dead set on taking a car home the same night, but that all started to change as soon as we were greeted by John Patterson, the owner. The awesome customer service started when he welcomed us and offered us beverages, assuring us we would be helped as soon as possible and was followed up by Sammy Rahman, the car salesman who helped us the rest of the night. Sammy was a pleasure to do business with. He was polite and seemed like he was genuine and not just trying to make a quick sale. To me that is a great experience especially when you're dealing with transactions of this caliber. Sammy guided us through all the motions of buying/leasing a new car smoothly. Deciding on a trim level and options desired, exploring the vehicle inside and out, explaining the differences and price variations, taking a test drive in a likely candidate, and finally choosing what color you prefer. Never did I feel like he was trying to sell me the car he wanted to, but always like we would be able to get exactly what we wanted to a tee. After that was all settled came the negotiations. This is probably everyone's least favorite part of buying/leasing a new car, but Sammy was great about it. He made it feel less daunting and it was noticeable that he wanted to get you into the car you wanted, for the price you wanted. By the end of our trip, that's exactly what he did for us. This man shows no lack of patience in a situation that may seem stressful or frustrating. To wrap things up, he helped us out and we went home with the perfect car and deal for my fiancé. She Loves her Christmas gift and I owe it to Sammy. I would definitely recommend him and this dealership to family and friends. He even went so far as to help us set up the Bluetooth in the car with our cell phone and made sure we knew how everything worked after he made his sale. Debbie Ivie was also a delight and helpful with the paperwork and financing portion of the deal. I wish car buying could always be as simple as this and as long as it continues to be, I will be a dedicated customer. This review is for a 2016 Mazda 3 Touring Hatchback I leased on Sunday, November 29th, 2015. read more

I needed a car quickly as I just moved down to the area and they helped me the whole way through. They're all fantastic but you should definitely ask for Chance. He made my experience there completely comfortable. read more

Their customer advocate/floor manager Jacques Mosby contacted me about my 2013 Mazda I was selling, asked a couple of questions and came the next day to buy my car. Had all the paperwork done in literally 2 minutes and car was sold. No price hassling, no problems what so ever. Best car deal I have ever done. read more

From the minute I walked in I felt welcomed and appreciated. Sarah in service was absolutely fantastic through the entire process. I brought my 2016 CX-5 in for its first service and I was offered refreshments and was given a tour of the customer lounge area. My service was completed in an hour and upon checking out Sarah explained what was done and that all was well with my car. I didn't buy my car here but wish I did. I couldn't be happier with her service and will definitely be back. Thank you! read more

The whole team at Tustin Mazda was fantastic today! The dealership was extremely busy when we got there. Every person team member we saw had a smile on his/her face. All members of the sales team were with other customers, but Jim Feinstein took the time to see what we were looking for. He worked with us to get us in a perfect car for us. Even John Patterson made his way over to speak with us. I could not ask for a better experience when buying a car. This whole team was awesome! read more

Victor Centeno, did a great job for me. I highly recommend him and the whole team at Tustin Mazda. Great selections and reasonable pricing. Larry read more

We just leased a 2016 Mazda 3 hatchback. Mitch Bigos was extremely helpful and pleasant to work with. We were in and out of the dealership in less than 2 hours! Would recommend stopping by Tustin Mazda if you're looking for a vehicle. read more

I did not buy a car from this dealership because as hard as the salesman tried to make the numbers work it didnt work out. But the salesman, Jim Feinstein, was great, genuinely friendly, knew his product and very professional. read more

I had such a great experience at Tustin Mazda! Victor helped me pick out a car that was perfect for what I was looking for and really worked with what I could afford. The owner John was so accommodating with us he was offering us water and soda, he really made us comfortable. If you are looking for a dealership you can trust, this is the place! Remember to ask for Victor! read more

I purchased a 2008 toyota camry used car 2 weeks ago and had a great car buying experience. Sammy Rahman was great to work with .. he found me the exact vehicle I was looking for, he was very honest, friendly, answered all my questions. He took the time to explain the vehicle features to me which was very much appreciated. I was not pressured to purchase anything extra, which was great. One of the best car buying experiences I've had, really smooth. I am very happy with my purchase and the excellent service I received. read more

On March 19th of 2016, I purchased a used 2014 Mazda 3 Hatchback from Tustin Mazda. Victor Centeno was courteous, professional and very friendly during the whole process. As I test drove a few cars Victor was very knowledgeable about the vehicles and there was no pressure during my time there. He introduced me to John Patterson the owner, who was very courteous and helpful to me . I must say that Tustin OC Mazda is a buyer friendly dealer. I was on a a budget and they delivered to me a great car with a great deal. Jacques the Finance Manager was awesome, I must also give kudos to Debbie Ivie who is the Fe-I Manager whom helped me get a better rate to close the deal. Tustin OC Mazda has the best people looking out for you, the potential buyer. Even after two weeks I went down to the dealer to say Hi and Victor introduced me to Sarah Posell the Assistant Service Manager. These folks are AWESOME! On Saturdays they have burgers and hot dogs grilled on the spot. I am a happy Mazda 3 owner all with the help of Victor. Please acknowledge him! read more

Trust me when I say...I am one of the foremost Reviewer/Consultants you'll ever meet! Having purchased 10 cars in the last 25 years I can tell you that I have transcended into the realm of spiritual enlightenment!! The Dalai Lama actually calls me for car buying advice! :) Ok Seriously though...The lessons learned from these historic blunders of monumental proportion will enable you to bypass those sleepless nights and stress induced hair-loss that seem to accompany a new/pre-owned car purchase! Now, I know what you're thinking... How can this be? Well, I have truly found that beautiful Oasis amidst a desolate wasteland of dealerships that have all failed at delivering the quintessential Car Buying Experience that you deserve and that I received at John Patterson's Tustin Mazda!! Come here and enjoy the most rewarding car buying experience you'll ever have! I know the apprehension in perusing dealership after dealership just to be able to find the car that fits you... It usually sucks years off of your life ala the pit of despair! It requires the mental acuity of Mac Guyver while harnessing the limitless patience of Ghandi to withstand the constant badgering of preying vultures that encircle you the moment you arrive. You look around and think to yourself: "Either the Zombie Apocalypse has begun?" Or "Children of the Corn wasn't just a movie!?" Amirite? Not at John Patterson's Mazda!!!!!!!!!!! This is the place where you enter as a customer and leave as a member of a family. A family owned dealership whose approach is so simple yet seems to be a lost art any where else you go nowadays... I have never in my life been to a dealership whose entire team was so genuinely customer/family centric, who was actually interested in putting me in the car that I wanted and NOT the car that they wanted to unload on me (as others try and often do) I mean what other dealership has a sales team that actually cares about how you are doing, provides complimentary food and drink AND even BBQ's over the weekend on Saturdays from 11am!?!?!! PREFACE: I am the most indecisive, most discerning buyer the world has ever known (next to my dad) I look at every detail and always do my homework...and Yes I have OCD. I dealt with Sales Professional: Victor Centeno. (He comes highly recommended) Not only was he highly knowledgeable, and pleasantly courteous, but he also provided me with a comfortable, zero pressure environment that allowed me to be able to gather my thoughts, ask the questions that were on my mind and that he was more than happy to answer. He has deep automotive experience and knows about body work as well. He walked me through each car I was interested in never being impatient and seemed interested in how I interacted with each car I test drove. I also met Jacques Mosby (Sales Manager) who oversees the deals and will bend over backwards to identify your needs, cross reference his network of inventory and get you the best rock bottom price you can get on the car you want no compromises all while having a smile on his face. I then Met Lori Houts the CFO. This woman must have top secret security clearance because she definitely knows more than the Pentagon! She walked me through each part of the finance process as well as the (usually) worthless options you can get on the car... But NOT at John Patterson's Mazda!!!!! They have a different kind of extended warranty/coverages that are NOT your other car's extended warranty. Be sure to ask about pricing and discounts (with credit unions) because I did! Not to mention she beat my APR offer by half a percentage point without me even asking! The bottom line here is: They want to do whatever they can to get you the best possible price on both the sales side AND the finance side of the deal. I even received 2 complimentary services. In the end the car I eventually decided on (after thinking things over for 2 weeks) was at the Huntington Beach dealership. (also John Patterson's) Much to my surprise Victor was the MAN! He offered to go to that dealership and bring the car here and did so that night! He even went out of his way (when he didn't have to) and watched over my daughter building lego castles with her! If you want peace of mind, a no rush atmosphere and quality service that puts YOU in the driver seat? It is a moral imperative that you come RIGHT NOW to John Patterson's Tustin Mazda and meet the team, talk about what you like, color, interior type, options. My experience was so impressive that my dad also came here and bought a Mazda! My girlfriend was so impressed with my enthusiasm from the experience here that she is now wanting a Mazda and a Mazda CX-5 it will be :) I gotta say a BIG THANK YOU to John Patterson's ENTIRE Dealer team from sales to parts as well as his own sincere commitment to unparalleled customer satisfaction! Your dealership has become my dealership for life!!!! read more

Purchased a Cx-5 ....Shaun McCray was who helped me through the whole process he was very helpful and informative and funny, he made the whole process feel very smooth and easy. I thank him very much for helping me and getting me a great deal!!! I also met the owner of the dealer and he was just as great and help also helped me get a great deal! read more

Tustin Mazda - Love my new Cx-5.. Thank you so much Shaun McCray!!! - Car Dealers Near Me - Tustin, California

Once again, Sara at Tustin Mazda really came through for me. A service that was supposed to take two hours only took one! Her recommendations are spot on and I trust her, which can be difficult when dealing with car issues as a woman. I highly recommend this dealership for service and Sara as your point person. read more

I have leased several cars from this dealership and they have always been amazing. The process has always been quick and easy and everyone there has been super friendly and proud about the products they have. I would highly recommend anyone looking for a new or used car to check them out. read more

Last night we bought a 2012 CX-9 from Tustin Mazda and we couldn't be more pleased. I wish every car dealership was run like this one is. The cars we wanted to see were in stock as advertised and very nicely presented. It's a small-ish lot but they have a nice selection of CX-9s to choose from. Our salesman, Larry Henderson, was very knowledgeable, very helpful but never pushy. I'd buy another car from him in a heartbeat. The whole process was very straightforward - no screwing around. SO much better than other dealers we visited. We had not expected to trade in our old car but they made us a fair offer and we decided to trade our old car in after all. The paperwork was completed with no fuss whatsoever. Great car, great dealership, great salesman = a great experience. Recommended! read more

Yesterday we bought a new CX-5 GT. What a beautiful car! The best part was working with Jim Feinstein and his team. We were introduced to the whole internet sales team and everyone was extremely friendly, accommodating, and professional. My husband and I agree that it was a fantastic car buying experience. If I ever need to buy another car (which likely won't be for a loooooong time because I'm sure this one will last me quite a while), I will not hesitate to return to Tustin Mazda! I can't thank Jim and his team enough! They made buying a car super easy and convenient...not the hassle and pressure you usually associate with purchasing a vehicle. read more

I'd rate 5 stars, but gave 4 for reason below. Overall, the salesman Chad (or "Frog"), was very helpful and worked tirelessly to find the model and options I was looking for. Financing was low pressure, and there was none of that post-purchase second-guessing of the deal. Unfortunately the model I purchased was reportedly damaged before delivery, and I ended up purchasing the next trim level up. Chad sacrificed his full commission, and the dealer had to low-ball the cx-9 I ultimately bought, so I knew it wasn't some "bait and switch.". So, not the perfect transaction, but overall I'm very happy. Highly recommend. read more

Excellent service department, very professional and efficient. One of the best dealership service departments I've ever had experience with.

Omar and his manager Jim went above and beyond to help me find a great new lease for my Mom. The price was very competitive, they were patient throughout the process and we were in and out of there as quickly as possible. Omar stuck around until we drove the new car off the lot to make sure we were well taken care of, and Jim was attentive, patient and came by many times to make sure everything was going smoothly for us. They have a great team of people there at Tustin Mazda and in the midst of a busy sales day we had a great experience. Keep up the good work! read more

Overall great experience with these guys. Our buying experience was a little quick but they did their best to make sure we weren't in over our heads. Great job to everyone there! read more

Tustin Mazda was by far the best car buying experience and dealerships I have been to. I have been shopping for a few months and decided that last weekend was the best time to get a great deal. Kevin K. Greeted us upon arrival and was very friendly and not pushy at all. He is very knowledgeable of the CX9 which is what we were looking at. He even drove to the sister mazda store to pick up the car I wanted to look at. Although we were there several hours the time went by quickly and they were extremely efficient! Yep, I bought that CX9! Happy New Year to me! Great job Tustin Mazda on making your customers happy! read more

Excellent and knowledgeable staff, particularly Shaun who took great care of me and my husband. They made the process enjoyable and fun and I LOVE my new car. I recommend highly. read more

Omar was an incredible salesperson. He was diligent, bright, and very competent. We were in and out quickly and very happy with the whole experience. Jim Finestine was warm and very efficient too. read more

Just got a white Mazda 3 from this dealership and VERY happy w the outcome so far. LARRY was my sales guy and did a fantastic job w/ everything. From the test drive to signing the paperwork he made it so easy. I needed a car quick and they helped! Recommended. read more

This is a great place to purchase a car! I am in my mid 20s and purchased my first car off the lot and it was a great experience. My Sales person was Kevin Keogh and he could not have been more helpful. Gave me a great deal on the car and did not play the usual sales games of coming on too strong. Just was an easy going process all the way. Plus I love my new CX-5! read more

I purchased CX-5 yesterday. That was super easy and smooth transaction. Kevin was so friendly and helped me a lot. I would give him ten stars. I'm so happy that I chose Tustin Mazda. read more

I purchased my first vehicle from a dealer in 1972, and have acquired many since. This was the most transparent and comfortable car buying experience we've ever had. We started through a car-buying service and were contacted by numerous dealerships. Omar of Tustin Mazda had a very direct and easy-going approach, and presented up front the best pricing on a CX-9 of any dealership. We handled all of the negotiations (other than our trade-in inspection) by phone, text and email. Omar was always quick to respond, absolutely honest, transparent, responsible, and easy to deal with. The exact vehicle that we desired was difficult to find (not many manufactured), but Omar and his team persisted, always keeping us informed, until they found the vehicle that we wanted/needed. Never any pressure; always friendly and responsive; and great with the pricing on both the 2020 Mazda CX-9 that we purchased, as well as the value given on our trade-in. We will go out of our way to recommend Omar/Tustin Mazda unconditionally to our friends and family! read more

They sold me a junk car with a dead alternator and lots of other problems that showed up just weeks after I bought it and they tried to forced me into a $3000 warranty to make up for it, they gave me so much attitude when i asked for refund on that SCAM warranty and acted beyond rudeness, bunch of crooks, shame on you and your company read more

Thank you Joshua Wheelan for your excellent customer service!! I love my new Mazda! Juan C. Marquez. read more

I recently leased a Mazda 3 for my daughter from Tustin Mazda and we had a outstanding customer support from sales rep Aaron. He was very polite, straight, and provided detail info about car and dealership. He worked very hard to give us best deal that I would have not received it if some else were there. Also, the entire staff was awesome and work like a team including his manager Tony and fiance department. I highly recommend to find Aaron whenever visit or planning to buy/lease a car. Dhiren read more

I knew that I was going to buy a car sometime in August and started researching in July. I narrowed my list down to 4 potential cars. I decided to go to Tustin Mazda because I had a friend that purchased their Mazda there and she said that they were extremely nice and helpful. She was right. The moment my husband and I parked, we were greeted by a very friendly person. He introduced us to Janell who sat with us for a few minutes to chat about what we were interested in test driving. I told her that we were really interested in the CX-5 Touring in the very pretty red color. She asked that we give her a few moments to go and get the car. The moment I sat in the car, I knew that it was the one for me. Janell spoke to us about all of the features of the car and was super nice and helpful. I filled out a credit application and she presented me with a few finance options. We selected the best one for us. What turned out to be just a simple test drive to see if I like it, turned out to be a purchase. I wasn't quite ready for the purchase as I didn't bring a check for the down payment. I asked what my options were since I really wanted to buy the car that day. She said not to worry and that she, or one of her colleagues, would follow us home to get the check for the so we could proceed. We made the decision to purchase. While waiting for one of finance people to be free, Omar went over the manuals with us and pointed out some key features and functions of the car. After the purchase, Janell took photos of me and my husband in front of the car and sent us a slideshow video, which was super cute. Omar met us at our house to collect the check and was just super nice. Thank you so much Janell and Omar. I am really happy with my beautiful and fun new car! read more

Tustin Mazda - Car Dealers Near Me - Tustin, California