My husband and I had the absolute best experience at Tuttle click Mazda in Irvine. JOCELYNNE DUNLAP was our salesperson. She was very informative and so sweet! It was very busy and she made sure to always check on us. Her manager, Chris, made us feel comfortable and the process a breeze. Moe in the financial department was organized, easy to talk to and made things quick. Overall, we plan to stick to this location for any future purchases and just feel so lucky we found an awesome dealership with amazing staff. Thanks everyone! The Gibbs read more

Parts department is terrible service. I understand it's one guy but the least he should do is pick up the phone and get to customers rather than let it ring through and never call customers back. It's a great policy to lose customers, also this place should probably invest in a second parts guy I'm sure George is swamped, doesn't excuse ignoring customers though. Pick up the phone! read more

I have been going here for service for 5 years since I bought my car here. I was very happy with the old team. I have been disappointed lately. Now the people who work there are young boys that don't seem to know anything about cars. The new manager isn't that friendly anymore. Last one of the lights was on. I was nervous. I called. They told me to come so they can take a look at it. When I got there they all just stood there and when I asked they said oh all technicians are busy. Come back next week or leave your car here. Uhmmm... and how am I going to go home. They didn't care. One of them looked at my car. He said oh yeah that's the engine light. I was nervous. But he said it's okay. Someone else said see if it's smells like burning. He said no. Today my car would t start. I called AAA. They came. The looked at it. It's the battery light. They changed it and it's fixed. How can someone works at a car dealer doesn't know that's it's a battery light that was on. It's very disappointing and How can I trust them? That's a big difference between engine problem and battery problem And I almost had it towed to the dealer. Luckily the guy checked it first before he towed it. Thanks for having me worried and nervous driving it for days by telling me that was the engine light read more

Recently purchased a car from Denise. I started my car shopping process online and out of the 10 or so salespeople at different dealers that I contacted, Denise was the most helpful. She's redefined my idea of what a car salesperson is! If you're looking to purchase, definitely work with Denise. She's very knowledgeable and works with you at the pace you're most comfortable. She didn't try to sell me on features that are pretty standard these days like adjustable seats or steering wheels that tilt. Even though the sale's complete (a few weeks ago) she's been incredibly responsive to questions that I've had. The only reason I'm not giving 5 stars is because a few of the other sales people didn't provide the same experience when I first visited the dealership. They were nice, but a tad pushy. Although, nowhere near some of the other dealers. Anyway, I'm glad I found Denise in the end! read more

Wanted to give a shout out to J.R. (Internet sales mgr) and Kimber Lashley (business development mgr) I recently was researching a lease for a new Mazda CX30, Turtle -Click being one of the dealerships I had contacted. From initial contact and throughout the several week process J.R was professional, transparent and patient, no aggressive salesmanship what so ever. Provided me with .any/all info requested and was straightforward and very transparent. Kimber followed up the process offering any assistance if needed and to ensure there were not any gaps in communication. Give them a shout mizzy read more

Husband and I went to purchase a car from Tuttle-Click and it was my first time buying a car. The team has really set the bar high for what good service should be. I'm a little clueless and a pushover when it comes to sales tactics, but my husband is very experienced. Even he was blown away by the sincerity and amount of actual knowledge they carry. When we came in, Bill gave a warm greeting and asked what we were looking for. He then took us to look at the car and began explaining ALL the parts and components (which none of the other dealers could even begin to do and we went to 5), actually knowing all the answers to our questions. After the test drive we were positive the car was a winner but my husband wanted to do some more shopping and researching just to make sure. Bill completely understood. He wasn't aggressive or pushy or assertive in any way. No ploys to get us to buy the car. It was like talking to a long time friend who loved what he did, joking around and having a great time. The next morning Bill was happy to see us again! Took our information, gave it to Nick (also amazing) and we began the process. Filled out the paperwork digitally, got some rain coats for our keys (thanks Bill!), and started to sign after Nick worked diligently to get our APR set up as low as possible. Carl the Finance Fellow (now my forever friend) took us through the process of payments and additional packages we might need. Explaining all the packages clearly and coherently, answering all the questions clearly and coherently and telling us exactly why a certain package would be good. We even spoke with Minh outside about a hobby we shared! Everyone was all smiles and approachable, even the people we didn't work with. Thank you for making the experience a joyful one. read more

I had the best experience purchasing my CX5, Alex Mendoza (AAA Rep) was amazing, very patience and knowledgable. He explained my options on such detail, it made me feel like if he was my best friend or a member of my family. He made the process painless and super easy to follow up. After completing all the sales paperwork, I wasn't able to take my new vehicle home but the next day he personally drove/delivered my new vehicle to my job address. He went above and beyond with his sales, and customer services skills. Tutle click as fortunate to have people like him on its team. Now, every time I take my vehicle to service, he greets me and continues providing his attentions as a sales person with all the respect and caring his position offers. Thank you Mr. Mendoza. read more

It's entirely up to you if you want to read this review but hopefully it will help you understand this particular dealer better and give you some insight that might help you . This is a five star rating of Tuttle-Click Mazda because they earned it in every aspect during the sales experience. I'll get to why near the bottom of this but I wanted to give you a bit of a background that might help you make an informed choice and have a good dealership experience Since the economy has been better over the last couple of years I've been involved in the purchase of a few new cars. I myself still drive an old paid off SUV but then I don't want to have a $1,000 SUV payment... but that's just me. I probably purchased 25 new cars over my life and that's not just for me but for family and also being there when extended family bought cars because I was their go-to guy. One key to a good dealership experience is to deal with one that is not pushy but still knows that they have a job to do, and who knows their product, and is professional and personal at the same time. It's a good idea for you to tell them what you're looking for and then just listen. You can tell within a few minutes whether the people you're dealing with are the right or wrong kind. That said, the absolute number one key to a good experience is to be prepared including to have your own financing in place if possible as a backup in case dealer financing is not as attractive, and to know what the market rates are. It's important to note that timing is very important and in my case I bought a car on October 31st, historically the slowest sales day of the year next to Christmas Eve ....and it was month-end. It's likely that not everyone will get the same deal in November or in June or January but it all depends on their inventory, the amount of demand on the unit you want, whether or not the dealer is motivated to move the unit, and whether you're willing to walk away which is the very best negotiating tool a buyer has. If the dealer is being evasive and not answering questions or you asked one or two questions and they only answer one or they answer a question you never asked, that's a bad sign. This particular dealer did none of those negative things. As a matter of fact our sales person, Sevki, just answered our questions one after another and any suggestions he made were very minor and in the spirit of the questions that we had asked. He didn't push us to anything in particular or tell us what to like or what to think, but he pointed out things that our question had relevance to but maybe we didn't think to ask. That's the sign of a true professional. He also didn't ask for information from us just to talk to him and again when you're dealing with someone on a slower day they do have more time to invest in you but then he was just a great guy so I was double lucky. I had a number in mind that I was willing to pay and for the most part stuck to it even though it was a bit aggressive. It was important to note that while the car I was helping my daughter purchase had a few if any of the desired color and options available at most dealerships, so alternatively we were looking at lesser options in the same model that were almost as attractive. We were fortunate that this dealer, the closest to us, had the exact car at the top of our list. The way I look at it is that you should buy the most you can afford because if you buy something cheap you enjoy it the day you buy it but if you buy something slightly extravagant you enjoy it all the days you own it. When we saw that we could negotiate the top-of-the-line product at a cost above the next level that was less than what it would have cost us to add any of those options, that's when we decided to pull the trigger. Of course never pay full manufacturer suggested retail price and I won't discuss the specifics of our deal because you know when you're getting a good deal and I'm not going to tell you what that is, but I can tell you is the best deal isn't always the very first possible price offered. We didn't judge our sales person on anyting but the way he treated us and that's what I suggest you do. That said, Sevki was a 10 out of 10. I genuinely like the guy because I feel he is genuine and I have a pretty good sense of when people all right. He represented Tuttle-Click very well. On the financing side is generally where you get opportunities to buy service related products on top of the purchase of your car. Chris, our financing guy was outstanding in every way and nice to deal with. Just do the math on everything before you make decisions... but he'll point you in the right direction. Chris is a true professional. I highly recommend Tuttle-Click Mazda read more

My gf and I bought a brand new CX-5 here 8 months ago. The car is great except for one thing, the breaks are squeaky. From the very first day they've been squeaky. Because this car was for my gf I let her handle all of the visits and it seems that every time she brings it up, the person she deals with is telling her that it is normal and it will go away over time. She brought it into another Mazda dealership in Tustin and they did some sort of maintenance on it, saying Tuttle click was wrong and it needed some sort of repair. I'm in the car with my window down right now and the squeaks are just as loud as when we got the car. I'm not with her all the time and we are both busy people so it's hard for us to keep bringing it in for maintenance only to be told it is normal. She likes her car very much, but when I take my Toyota in to Tustin Toyota I've got nothing but spectacular service. read more

Went there and no one bothered to help me pick out a car. Went right to the front desk and literally stood there for minutes. Made eye contact with the employee there but he ignored me. Save yourself time and look elsewhere. Unless you're middle-aged they'll ignore you completely read more

Below is a reason why I will NEVER buy a Mazda from Tuttle Click in Irvine. Let me start by saying that I bought my 2015 Mazda 3 from Tuttle Click in Irvine with no problems. This time, however, was completely a different story. Granted I know COVID has changed things, so I will give them that. On a Saturday I walked into the Tuttle Click Irvine Mazda dealership and talked to an internet salesperson about the process of holding a Mazda CX30 incoming/in transit car and possible test drive. They didn't have any cars on the lot to test drive that weren't already on hold for the CX30 model. The internet salesperson told me the procedure to hold a car was to sign a contract and they then would hold the car and once it came in I would be able to test drive at that point. I was assured that the contract was non-binding, just a formality to hold the car. The contract was to be e-mailed to me by the finance department. I was also told they couldn't give me a price on the car until it came in. So, this is when things get really sketchy at best. The next day the finance department e-mailed me the contract. Mind you, the contract they sent me was no different from their regular sales contract - as if you were buying a car. Conveniently they had a price for the car (which I hadn't agreed to, because I was told they couldn't give me an actual price until it was on their lot) along and some ridiculous APR of 6.97%. I have excellent credit and would have qualified for the 1.9% APR they were offering at the time - which they knew because they ran my credit. There were several factors that had to align before I was going to buy the car. First, the price obviously, 2nd the APR and third how much they would give for my trade in. I did my research to know what the car should cost, along with my trade in value. I didn't have to buy a car; I just wanted a new one. My current 2015 Mazda 3 was in good condition with only 36,000 miles. (Which ironically, I bought from them)! At this point I called the internet salesperson to let her know I was not comfortable with signing this contract and needed something in writing stating this contract that was e-mailed to me was non-binding, simply a formality to hold the car. I then asked if they would take a credit card refundable payment of $500 instead of a signed contract. She said they didn't do that at that time. I was then told I needed to call the finance department. Unfortunately, when I called, no one answered, so I got a voicemail. Left a message in the early morning with no return call that day. Called the next day and had to leave another message - again with NO call back! At this point I was pretty much done with this dealership. Poor, poor service, especially from a repeat customer of theirs. For any customer really. I decided to call San Juan Mazda to see what their protocol was for holding cars "in transit". Guess what? All they required was a $500 credit card deposit that was refundable if you decided not to take the car after the test drive. Bottom line here is I called Tuttle Click in Irvine and told them to take the car off hold and immediately called San Juan Mazda to put a credit card deposit for the car I wanted with them. I am all too aware that to some extent car dealers have the upper hand here. I tell them to take the car off hold and some other sucker will snag it up right away. But Tuttle Click in Irvine has lost me as a customer for the future as well as my family and anybody else I can think of telling. All I needed was a simple call back from finance department to explain how they came up with these numbers and to e-mail me something in writing stating the contract was non-binding. I feel like they were totally trying to get me sign some erroneous sales contract, which did not differentiate from a regular sales contract and try to hold me liable for some ridiculous APR, along with some price I never agreed to. I am extremely disappointed in the way this was handled (Or not handled). Word to the wise, if you want transparency or a return call....don't go to the Mazda Irvine Tuttle Click! read more

Made a lot of promises to get me to buy a car there but has still not delivered on them. Bought the car last November and it's February now and despite repeated efforts to get updates and some evidence that the accessories they promised was on its way or check they promised was on its way I have not been able to get anything. They were extremely aggressive and responsive before buying the car, but since then they have gone silent. read more

Boughg another car from these folks today...JR, thank you for your time and patience while we pondered this decision. Never thought I would say that I had a good experience at a dealership but JR changed my mind today; we went back and forth about cars and options and so on and they were patient and hung in there with us. No Pressure, no "slimy tactics"..all good read more

Just needed to take an moment to give this dealership their 5 stars. This was so easy, so pleasant of an experience. I had come in yesterday to test drive the CX5. We were previously at Toyota and was ready to get their car. Something told me to head to Mazda. Thoroughly enjoyed dealing with Pharose (Farose?, I'm sorry I'm not sure how to spell it). He was VERY knowledgeable on the questions I had asked which I had already known, but wanted to see if he knew the car, and just easy to work with. At Toyota, the sales person had no idea what I was asking. We decided to wait and sleep on it, and when given the specs at the other dealership, they were not upfront and honest with us (once again that was Toyota). In the afternoon today, we called back at Mazda to confirm the deal we worked out with them yesterday with no hidden costs or anything. Basically making sure everything they told me was true. And it was. We are sad our sales guy wasn't there to finish off the deal because he was awesome, but Christian the finance manager was AMAZING. The experience with him was just so awesome, I was so happy we got to work with him. He explained everything to me answering all my questions in a way I could understand it, and did NOT lie to us at all about anything. He was straight forward and very easy to get along with and made me feel so comfortable when making a big decision like this. This is my second Mazda from this dealership and so happy we car back for an amazing experience! read more

A year ago we stopped by to see if they could match another dealer price, Riverside Mazda. The sales rep said no way anyone can give the price we were quoted. So we drove all the way to Riverside and got the car there for the "no way" price. Afterwards we always brought the car to Tuttle-Click for oil changes, "The Works" which includes oil change and tire rotation. 17k miles later the low tire pressure light comes on. Check the tires and both front are low. Took to America's Tire Co next to my work and was told the insides of both front tires are bald and shredded down to the steel fibers. In their professional opinion the tires have never been rotated. Paid for new tires, and took the old ones to show the dealer. Dealer says alignment was off which caused the damage. Took the car to an independent alignment shop and was told the alignment was off only by a fraction and would not cause that kind of wear on the tires. In their professional opinion the tires were never rotated. Brought all the paper work that states that the damage to the tires were because the tires were never rotated and the dealer referred us to Mazda Corporate. Mazda Corp said they would investigate and call back. A week later, no call. I called and they said the dealer is independently own/operated and to deal with them. It takes a week to come to that conclusion? Two new tires cost $350. If Tuttle-Click Mazda compensated the cost of the new tires then I would say they were a good business. One that would admit their techs neglected to rotate the tires for whatever reason, could be they were rushing or simply forgot. The bottom line is they didn't do the tire rotations and won't take responsibility for the damage caused. We considered buying a second Mazda but not anymore. This was our first Mazda and will be the last. Both the dealer and Mazda Corp have done nothing to keep our business. read more

We had the best experience at Tuttle click Mazda with Alex Torres and Denise! Alex was so friendly and Mazda is lucky to have him as a sales person. Denise was also wonderful and made the process so fun! I would absolutely recommend this dealership to anyone and everyone. They made the car shopping easy and quick and I never felt that I was being overcharged or taken advantage of. They were extremely fair and I am thrilled with my car as well as the overall experience. On top of that I would absolutely recommend the Mazda brand! The CX-5 is an excellent vehicle, with every feature I could ever want. Thanks to the whole team for making my car experience amazing! -Savannah read more

We had a very nice sales person - Daniel. Everything was going great, we had already received the proper price to pay for the car through Costco so there wasn't much to discuss. Then we asked what they would give us for our trade-in. We didn't have to trade it in to make the deal, we just wanted to see what they would give so perhaps, it would save us from the hassle of selling it ourself. We have a 2004 RAV4 in great condition. Wholesale Blue Book 7100 -8200. He came back with an offer of $750.00. I said, you mean $7500? Ummm no, he said. I said there's clearly a mistake can you go back and check on that price. After trying to defend the price. He came back and said, well how about $1500. I couldn't believe he was serious. Then when we got up to leave: the apology came, oh sorry we wrote the mileage down incorrectly how about $5000.00. We all make mistakes, me more than my share but once we realize a mistake has been made take responsibility and fix it. Common Sense made it obvious there was a mistake but rather than say hmm something is strange let me see what's up they tried to stick to the ridiculous offer and defend it. This was really disappointing because as I said the sales rep was very nice and helpful. We went to Tustin Mazda and worked with Lou, he was FANTASTIC. The trade in price was $6250.00 were still going to sell it ourselves. Just a quick update: we sold the car today using Craig's list for $7950 read more

Car was in good shape, no problems with it yet (knock on wood), but they made so many little mistakes in the process that made you stop and say, "How long have you guys been doing this again?". Not a place I would probably buy from again. Update as of 12-07-11 This whole situation has only become more of a nightmare, so I think I should share the whole thing with you all. To start out with when we bought the car, they forgot to have us sign some rather important credit disclosure forms (as I said above, how long have you guys been doing this again?). And on top of that we find out they lost the papers from the smog check they did on the car, so I have to find time in my schedule to drive all the way back up there to get another smog check done before they can register it for me (at risk of sounding redundant, how long have you guys been doing this again?). Finally, here we are in December, I bought the car in May mind you, and I still don't have license plates. I was explicitly told by the dealership that I would be receiving them in the mail. Well we just got the renewal notice in the mail and I'm thinking "I don't even have a plate yet, why should I be paying this?". So when my husband goes in to the DMV to pay, they tell us "You probably have them. Nine times out of ten the dealership hides them under their advertisement on the back of the car." Sure enough, when we look, there they are. I can't even believe it. I mean I am literally blown away by how much of a pain in the...you know what...this has been. If I could return the car and buy it somewhere else, I would do it in a heartbeat. Bottom line, CAR SHOP SOMEWHERE ELSE!!! read more

Jim Feinstein was our salesman. He was the best...ask for him! I met John, the president of the Mazda dealership. A great guy and sincere about helping us get the best car/deal for my wife and I. We bought a Mazda3. Cool little car and a nice feel on the road. Like the Bluetooth integration with my iPhone too. To compare, we started our car buying journey that day at a Mazda dealership in Irvine. My wife and I immediately felt something was wrong there. It was like the parents were away and the college buddies were over hanging out. Tuttle Click Mazda was VERY professional and made us feel at home. I would send friends and family there anytime. read more

Awesome Service !!! My previous car was giving me issues so I decided I needed an upgrade.I came here after test driving other similar suvs at dealers in the area . I walked in about 15 mins before their closing time just to browse ,the salesman Parsa offered to let me test drive a cx-5 without hesitation or commitment . After test driving a cx-5 I wanted to get an estimate of what a payment would be and the sales manager Nick and salesman Parsa worked out an amazing monthly payment which I couldn't pass up and they took my car as a trade in . Parsa took his time and walked me through the features and settings of the car far past their closing time and gave me his number in case I had any other questions. He has followed up with me to ensure I am still liking the car and to answer any questions I had. The entire process was quick and easy, the guys there have been super helpful and made me feel like I was more than a customer. I am LOVING my new 2016 Mazda CX-5!! If you're looking for a new car I would recommend this dealer. If you don't see the car you want in their front lot then ask because they have a bigger inventory in the back. read more

Tuttle-Click Mazda - Sales - My new cx-5!!! - Car Dealers Near Me - Irvine, California

This dealership misdiagnosed my issue and it almost cost me $1500. I took my car in for regular maintenance and I warned them at least twice that I have a faulty park switch (a common problem with Mazdas) which sometimes leaves my battery/radio running even if you put the car in park and turn the engine off. When I returned to pick up my car, my battery had died because they left the baterry/radio running. They jumped my car and later noticed that the Bluetooth, USB, Sirius, Pandora, and AUX options were all blacked out on my display screen and I was no longer able to charge my phone through the USB port. I called them awhile later and told them that it was working perfectly fine before they killed my battery. Took my car back in to have them diagnose, and they TOLD ME I HAD TO PAY $1000 FOR A NEW BLUETOOTH MODULE THAT WAS WORKING PERFECTLY FINE BEFORE I DROPPED IT OFF LAST TIME. I then took my car to a regular 'ol repair shop and not only did this repair shop fix my park switch for half the price the dealership wanted to charge me, they fixed my Bluetooth by just doing a hard reset AND didn't charge me a dime for it....$250 sure beats $1500. Never EVER going here again. I wrote a nice complaint about this dealership to Mazda Customer Experience. A guy named Mac from CE followed up with me the very next day and told me the manager at this dealership (Travis?) would contact me to talk about my experience. Never heard anything from the dealership, but CE is still following up with me to ask if Travis ever called me. Shows how much this dealership cares. read more

Stopped by to get some touch up paint and was promptly helped by the Parts Manager, Daniel Ramos. He is a very down-to-earth guy and got me exactly what I needed. Would definitely recommend and I will continue to go here as long as I own a Mazda. read more

Terrible service, sooo rude to a complete stranger, I have driven a few mazdas, but never from this organization. Spend your money elsewhere. read more

Tuttle-Click Mazda - Sales - Don't waste your time. - Car Dealers Near Me - Irvine, California

We had the pleasure of buying a 2014 Mazda CX-5 from Sean Hartranft and my wife and I were thoroughly impressed with the experience. After doing some online vehicle research, we finally stopped into Tuttle-Click Mazda to take a look at the CX-5. After letting us explore, Sean walked up and introduced himself and gave us a walkthrough of the CX-5's features and was able to answer our questions regarding trim level differences and available promotional interest rates and showed us the new 2014 Mazda 6. No pressure, no hassle, no 'shadowing' us as we walked around the sales lot. We didn't test drive anything that afternoon as we had exceeded our 3-year old son's patience, but Sean understood and gladly gave us his card as well as some literature on the CX-5 and Mazda 6. When we returned two weeks later, Sean remembered us and was able to quickly get us behind the wheel for a test drive. When we came back inside to begin the 'dreaded' sales process, Sean went and bought a bag of M&Ms for our son and took us to the Mazda Cafe where we started talking numbers. Once we had a verbal agreement, Sean had us get started on the paperwork, while he was entertaining my son with Forza on the PS3. With my son content, we were able to easily complete the contract and breeze through the car buying experience. Sean quickly came back with any questions, or numbers when we asked, and never once uttered "If you can afford the payments, will you take it home tonight?" or tried to play the 'Four Square' game with us. From start to finish, we were out of Tuttle-Click Mazda with our new CX-5 in just under 2 hours- and to top it off, since we were finishing up after hours- Sean even personally washed and prepped our new car! I have never had such a stress-free and enjoyable car buying experience. We got the deal we wanted and we would proudly reccomend Sean to anybody looking to buy a vehicle from any of the Tuttle-Click dealerships at the Irvine Auto Center. read more

I have a Toyota and went to Mazda for the free oil change for educators. They were AMAZING! EXCELLENT SERVICE from Matt and the service tech. They took a video of everything they checked and showed any issues they saw. I have been treated better here than I have at Toyota. Very impressed! THANKS! read more

5 stars for customer service and a no hassle deal! DENISE BOGAR in sales Came to my rescue when I contacted Tuttle Click Mazda via online after I had been searching for a white mazda3 5 door S touring for almost 7 WEEKS! I got a quick response and a phone call from Denise only 30 minutes within my inquiry. I explained to her my awful experiences at the other Mazda dealerships in Orange County and LA county. I went to 6 dealerships and test drove the car 4 times ready to sit down and make a deal with anyone who would give me a reasonable offer and every dealership was a huge disappointment with hidden fees, and terrible customer service. Cash in my pocket ready to buy and no one wanted to make a deal! Until Denise! She gave me a quick quote over the phone that beat every single dealership and I had to come see her right away. Also she had my white Mazda that was so difficult to find! The last of its kind. Long story short Denise was a huge blessing and made buying a car so much fun and such a breeze. She is so sweet and honest and you know what that's all people want! People want the bottom line deal and great customer service and Denise did all that and more. If you are considering buying from here you need to ask for Denise she won't disappoint I promise! The dealership as a whole is new and clean feeling, great staff everywhere. I made my appointment right away with the service staff for my first oil change! Nick in financing handled all my paperwork & credit stuff and he gave me such a good understanding on what an extended warranty is and covers and he got me to sign for an extended 7 year bumper to bumper warranty and I know I made a great choice! He's very personable and we had a good laugh! Thank you everyone for a wonderful and smooth experience and saving me from all the other nightmare Mazda dealerships! Bottom line I 100% recommend this dealership. read more

Let me start by just saying that this place is awesome. So many great things I don't even know where to start.... Daniel made this a personal experience giving me his cell phone to contact him with questions. The location also was very flexible and accommodating in letting me take multiple test drives and handled a lot of requests I had. Daniel was really chill and wasn't pushy at all. He gave me his honest opinion and wasn't just trying to make me spend more and really gave me a great deal and even went out of his way to give me an even better deal than what we had discussed before I came in! He explained all the features clearly and took the time to answer any questions I had and gave me time to make a decision. No doubt in my mind that I would do this again here. The staff , the price , and the overall experience was just awesome read more

I had previously went to another Mazda dealer closer to my home and was not very satisfied by their service so I decided to go to Tuttle -Click Mazda. Daniel Nguyen was my salesman and he made the whole process comfortable and easy. I love my new Mazda and I highly recommend Daniel as your salesman. Thank you Daniel and Tuttle-Click Mazda! Sylvia E. read more

Me on Thursday of Last week:I hate having to buy a car. Hate it, Hate it. Hate it. Me after my visit to Tuttle-Click Mazda: I hope Nick at Tuttle-Click Mazda sells me all my cars going forward. Yes, it's true. It was an easy, painless experience. Nick and I worked out the details on the phone. I secretly expected him to change the numbers around before I got to the dealership. But it turns out the deal was the deal (you know, like it SHOULD be). Nick was fair, easy to work with and friendly. Glenn was also great at explaining everything we needed to know about our new CX5. I really enjoyed working with these 2 and Carl, the finance guy (funny and thorough!) I can't recommend these guys enough. Also, the car is awesome too. read more

Do not purchase a car from this dealership. They are dishonest and will tack fees upon the sale without telling you. Then when you go to get your car serviced they are incompetent. I told them there was a nail in my tire because it was leaking air and they didn't even check, they just filled the tires with air. When I went back a week later for the same problem they wanted to sell me 4 new tires for $1000. No thank you. Tire was fixed for free at Tucker Tires, an honest company. DO NOT DO BUSINESS HERE! read more

Daniel Nguyen is a great guy! Nice and patient, upfront, no tricks, no hidden charges. Thank you, Daniel!

I recently leased my third car from this dealership. I love my new Mazda 3 hatchback AWD with turbo. Thank you Jessica, Jose and Emiliano for being super patient and helpful. I highly recommend Tuttle click, they always provide great service and have the best prices.. read more

I really need to shout out the team here at Mazda Irvine . The whole first car buying experience was amazing . My fiancé and I purchased our first car here with Minh last year .Every time we have come in for routine service the team is so kind courteous informative and just super professional and caring that I feel like you wouldn't expect . They make it easy and they have an awesome snack bar too. Thank you Minh David and Aaron . read more

So apparently if you're making an honest living as an Uber driver. They dont accept you. Get a co-signer as THEY advice and they still won't accept. Was trying to get a car for my little sister. My father who was trying to sign for it lives in state of Connecticut. How would he be able to use the car for Uber...? Then my mother tried to co-sign for it as they told us that will do. So my mom stopped working, closed down her shop (literally) drove all the way there waited more (adding to the 4+ hours and the other 2 days) we had be waiting. If its a no say it from the beginning. Wasted days of my fathers visiting time as he is going back this same exact day to ct. My sister was very excited. Thank you very much for your amazing service. read more

Amazing experience at this Mazda dealership. Marta Sullivan is a great asset at this location. She made the entire car buying experience right from booking an appointment to driving the car off the lot really easy and stress free. She worked with us on all of our questions, budget concerns and made sure we get the best value out of the deal. My wife wanted to just test drive the car but we ended up buying it the same day because of great service we received. I will definitely come back at this location for my future purchases. read more

We leased two CX5s in 2019 and along with that, we bought TERM CARE SELECT service contract. Somehow their system is not reflecting our purchase of these services. Each time we show up for a mechanical service that is covered by TCS, they turn it down, we have to fight for few days, and then get the required service. Out of frustration we contacted Emiliano Alejandro the GM in April 2021, he promised to take care of it and in an email but it just happened again. We contacted Mazda corporation with a complaint but the GM is not even responding to Mazda. Our email to him was not answered either. We will not get any more cars from Tuttle Click when these leases come up in 2022. read more

Using the national Mazda site, I found that Tuttle-Click Mazda had exactly the CX-5 I wanted. Having completed my research already, I used the form and was in immediate e-mail contact with Denise and was able to negotiate a very fair price. While Denise was out, Brian was very willing to complete everything else needed through the phone and through my visit down to the dealer. While I arrived on a busy day, Brian was still able to make my transaction move quickly and smoothly. He was friendly and informative, truly making my experience at Mazda a good one. I qualified for Mazda's promotional financing. Finance manager Nick was very informative and was able to walk me through the entire process well, which added a great deal to my overall experience. Finally, as I went on my own directly after work, I had no one to drive my loaner car or my new Mazda. The dealer was able to get my new vehicle home to me, which eliminated that as a worry. Overall, the guys at Tuttle-Click Mazda went above and beyond in their services and I highly recommend them! read more

Brought my car in for an oil change and waited 15 minutes just to be greeted. Tyler the Sales manager was extremely rude and inpatient. Asked a couple questions regarding price matching a service Browning Mazda was offering and was answered with a rude "no" Not only was he rude but also did not offer any alternatives. I decided to give Turtle-Click Mazda a try to save myself a 30 minute drive and this experiment failed. I will be taking my car to Browning Mazda of Cerritos where I know I will be treated with courtesy and respect. read more

I started my 2017 Mazda CX-5 shopping online and contacted the 6 closest dealers to me. Denise Boger (Internet Sales Manager) responded right away and provided the information I requested. Once I collected initial offers, Denise was able to beat the lowest and provided the details I requested. None of the other dealers could beat her price and at best, could only offer to match and one dealer couldn't even do that much. She even took the time to patiently answer my questions and concerns about the cost for tax and license fees. One of the things I liked most was that she must have figured out that I wanted to communicate through email and she did not blow up my phone like almost all of the other dealers. When I got to the dealership, Denise greeted me and collected a little information that needed to go to her finance department and then we went to see my CX-5 and go for a spin. She took the time to explain every feature and even linked my phone. Once we got back, the finance department was ready and we finished the deal. I can't imagine a smoother and easier process. I am happy to recommend Denise if you need assistance with your next Mazda purchase. read more

I have bought and leased many cars in my life, and I have never experienced the level of service I received at Tuttle-Click Mazda. I visited many different days while researching the vehicle I ultimately bought, so I ended up meeting most of the staff. Without exception, everyone was professional, courteous, very informative, and--above all--patient while I went through the sometimes circuitous route to making my final decision. In addition to the service, the line-up of cars at Mazda represented the best value of all the cars I researched (and I researched a lot!). Moreover, in my opinion, the new Mazdas are among the most attractive of any cars on the road, including many much, much more expensive cars. If I could give them 6 stars, I most certainly would--these guys deserve it!! read more