Twin did the inspection for my home for a sale and the needed repairs. They were courteous and professional and completed the job in an exemplary manner. I highly recommend them. read more

This is a follow up to the review I wrote on August 18th. After getting the manager's attention Todd (the manager) was very accommodating and offered to come out and reinspect the apartments to verify compliance with carbon monoxide and smoke detectors. We set up a time and he went thru each apartment and verified what was missing and what was required. He also explained to the tenants the reasons why these alarms are a big safety issue and need to be present and operating correctly. So what the initial inspector said was a generic "some CO2 and smoke alarms are missing", we received what we needed to close escrow and that is a correct type and amount of safety alarms which the owner then provided. Since Todd was so accommodating I was willing to overlook the fact the prior inspector's reports were not unit by unit but rather classified by items grouped together. My advice is to be very specific how you want your report written and to be present the entire time during the inspection. read more

Luis of Twin pest control does great work. He is very knowledgeable of pest issues, friendly and listens to your needs. I highly recommend Twin and Luis for all of your service needs. read more

Twin Termite did the inspection of my new home during the buying process and I was impressed with the detailed report... very professional. The home is over 30 years old and they included in the report an estimate for repair of some dry rot areas on the exterior. I took them up on their offer and I'm glad I did. Setting up the work with their office was easy, the crew showed up on time and did a great job. I couldn't be more please with the work. read more

Thank you to the Twin Home Services Team for a fast response on Summer Drive. We truly appreciate the wonderful customer service, and how quickly you were able to support us. Keep up the good work! We need hard-working professionals in the Real Estate Market like you. read more

Twin Termite Inspection was available and prompt to perform a home and pest inspection during the storms we were having. I appreciated their thoroughness and attention to detail. read more

We had Twin termite come for an inspection of our crawlspace for termites and other insects. Todd came out to do the inspection and right away let us know what he was going to do. He noticed some dry rot and also cracks in the foundation, that is another story, and gave us our report. I decided to hire them to repair the dry rot. Brian and Josh came out and were very personable and let us know how long the job might take. They cleaned up any debris from the job afterwards. They told us what they did and let us know we would be receiving a report of the work via email. I highly recommend this company as an option. read more

I contacted this company via Yelp with fingers crossed for a Termite Inspection. I had been quoted rates over the phone from $350+ from other local companies because of the size of our home and they knew we were selling and needed to get this done. Twin Termite & Pest Control contacted me with a quote of $125.00 for homes up to 5000 square feet. Period. No fuss, no muss and of course if repairs were needed they would be able to take care of it. Our home was built in 2002 and already had an inspection done 2 years prior, to refinance our loan. The technician was professional and courteous - my husband was happy with the report and we promptly paid them. I would definitely recommend this company for a great overall experience! read more

Twin Termite did a full fume and repair work on our new home three weeks ago ....we are doing some remodel work and the interior of the home is now flooded with termites. I am hoping someone will call us tonight and get out to the house this weekend to investigate...I left a message on their office phone since they are already closed for the day. They also did NOT complete the repair of wood slats on the pergolas and it looks terrible. read more

We hired Twin to treat our house and I want to give five stars to Luis & Nick. ( Pest Technicians ) They went above and beyond what was required to make sure I was a satisfied customer. They, along with Matt the inspector were very professional, very nice and extremely knowledgeable. In the days after our home was treated, I had a few more concerns along with questions and they all were easy to reach & put my mind at ease. I will use them again for any future inspections. read more

We recently purchased our first home. The Seller had an inspection done by Twin and our inspector found many items (serious items) not found by Twin. Long story short... Seller hired Twin to do repair work before close of escrow and now we own a home with sewage leaking under the house. It's been a F'ng nightmare. Do not trust work or inspections completed by this company. read more

This company demonstrated the quintessential term "abuse of power". Because they had inspected our house and gave an insane quote for work to be done, but DIDN'T get the contract to do the work, when they came back out for another inspection, they simply stated that nothing had been done. We replaced the siding on almost 3/4 of the house, because it should have been done, and the guy they sent out clearly had a vendetta, based on how rude he was, didn't care to say hello, despite 2 attempts, and the manner and force with which he was striking our house. It was literally echoing into the neighborhood. It disturbed me from working, while on a phone call, that's how loud. To me, that was excessive, but I'm not a pest control expert. The fact that his report mirrored the previous one for the home, despite all the work done is just a blatant abuse of power and a petty desire to try and get a contract to do work that was already completed. This abuse of power translates to fear mongering and providing an almost mafia like shake down to the buyers. Avoid them like the plague, unless you're trying to screw someone else over with their particular brand of business, then they are the company for you. If you have cash, they have a report to cut the price of that house you want down to size! read more

This is NOT the review I wanted to write, but it is the one that the owner of Twin caused me to write. One of his workers was in my home on Jan. 6th, 2017 to perform a termite inspection. During the execution of that job he knocked a priceless, irreplaceable, family heirloom off the wall and it shattered. It is not repairable. I was heartbroken as I stated, it was a family heirloom and unreplaceable. Literally, it was a signed (by Lawrence Welk) Martini Glass and bubbles made in ceramic in the 1950s and was given to his crew on the TV show, of which my uncle was one of the crew. It was carefully handed down to me from my deceased mother. I have cared for it for over 50 years. All of the people connected with it are deceased now, and you CANNOT get them anymore. Benjamin, the workman said he was sorry. I told him that was nice, but sorry is not enough. At the time, I had no idea it was irreplaceable. I set out to try and find out the value and was beating my head against the wall. I was very upset and yet, I as the victim, don't forget, had insult added to injury, YOU as the victim, get to figure out the value. I was getting nowhere, and so I put together an invoice for $500 and sent it to the office in El Cajon. At least I figured it would send a message for them to be more careful in other people's homes, and I would get some compensation. I called the supervisor and left a message telling him about it. On February 1, 2017 I called Doug, the supervisor back because I had not heard anything, and he told me that I may as well speak directly to the GM, Tim Hogge. So, I began calling him that day to try and get this matter resolved. We spoke a few times and Tim told me he would have to speak to his insurance broker and get back to me on Feb 10th. He did not call back. I called him again on the 14th, and he told me he would get back to me that day. He did not. I called him again on the 15th and he called me back. I told him I was done chasing him on this matter, and suggested he be a responsible business owner and to issue me a check in the amount I requested and get this matter closed. I tried to reason with him that the value of $500 would be so much less than the possible loss of business when people read this negative review, and that it would be that it would be in his best interest to pay it, then I could write a nice review that said how "they broke my very precious family heirloom, but were good people, and did not make me fight with them over it and they placed a high value on customer property and respect". BUT THAT IS NOT THE CASE. He said my family heirloom was simply a piece of glass. And that there is no value on sentimentality. I settled for $200, and am now writing this factual review for you to carefully consider whether or not this is the type of business you want in your home around your valuables. read more

I am completely happy with my bi-monthly pest service. Luis is always on time and is available for questions or concerns I might have. Highly recommend based off customer service delivered. read more

Soto with Twin has been providing service to my home for about four years. He is reliable and professional. Most months bugs are under control. About once a year I have to call for additional service on off months. I have a cat and he doesn't seem to be impacted by the spray. Happy with the service. read more

I just wanted to update my review to say that I am still using twin termite for my pest control services for a total of 4 years. Anival Soto has been taking care of our house for 4 years. We very, very rarely see any little creatures crawling around our house and if we do he is quick to come by and re spray. I don't know what I would do without him. He is so flexible with my schedule, polite, and always on time! I wanted to recommend them again because it's hard to find reliable people these days!! read more

Been using twins termite for 5 years now at my work. They always come on time and did a good job spraying inside and out. I can see the improvement over the years ! Our guy Soto is great and he always answer my questions with professionally ! read more

We've been using Twin Termite for 3 years now since we purchased our house in 2016. and have had nothing but good experiences with them. Home inspection report was thorough and detailed and helpful in negotiating repairs with home sellers. Now we use them for pest control and our first technician, Paul, was great to work with. Our current technician is Luis and he has been really good to work with. Very helpful and available by text (which is a big plus) if we have any questions and he is thorough in servicing our house. Nothing but positive experiences with Luis and Twin Termite and I always recommend them to family and friends. read more

We love Matt Singer and his crew at Twin Termite! He is great to communicate and work with. His inspection crew found a lot of issues in the home we just bought. Then his crew fixed all of them inside, outside, and under the house. Their work is top notch and thorough. If you want a thorough inspection, treatment, and quality repairs, definitely contact Twin Termite! Matt also connected us with Kevin's Floors who did a superb job of refinishing our 1965 red oak floors. Thanks Matt! read more

We LOVE Twin Termite and have had them for years (even after we moved houses). Soto (our sprayer) feels more like a friend than a pest control guy! He is so friendly, and he always checks in with us just to say hi when he comes to spray while we are home. And when we aren't home, he will always text us to let us know he came and went. I love Twin Termite in general, but Soto is so great. read more

This is my first time using Twin Termite & Pest Control company. They also provided my Home Inspection. I found the service to be professional and timely. They were quick and clear with explaining what they were doing and the outcome. We also had them to complete the work and that too was done quickly and to perfection with pictures. I would definitely use them again... read more

Being a property manager is a lot of work. I recently had a tenant that left one of our units with cock roaches! Thanks to Paul that manages the residential pest control services for Twin Termite, the cock roaches are gone! Paul came back 4 separate times to spray because the cock roaches just refused to die. He stuck with me until the job was completed to our satisfaction. I can now rent the unit out again without any problem. If you have a difficult pest infestation on your hands, this is the company to call. Their prices are very reasonable. read more

I am a Realtor and have been using Twin since 2014. They are an exceptional company with whom to work; both, home and pest inspections! I am obligated to give my clients choices; but, have found that when we have used other companies, the standard of work and service have not been the same. I strongly urge them to use the most trusted vendors on my team - Twin is the on the top of that list for me! read more

This Review is for George Vasquez, my go to pest inspector. George is very knowledgeable and transparent when it comes to his findings. I love working with him because I know he's going to be honest and upfront about his reports. Always shows on time and if it weren't for their designated areas I would ask for George in every transaction. Thanks George your the man !! read more

Great service from beginning to end. Special thanks to patrick, excellent service and very knowledgeable! Would recommend him for all your inspection needs, thank you sir! read more

Charlene was an absolute pleasure to speak to! I am a real estate assistant to a few realtors in the area, so I speak to many customer service reps, and Charlene made such great impression. Courteous, patient, speedy and accurate! Will definitely be calling to schedule agan and I hope to get Charlene. :) read more

Although I have used this company for years ( I am a Real Estate Agent) I have recently had a very bad experience with this company As they came out two times in 3 months to the same property knowing that they had been there already without saying a word about it to the owner or agent ( a report had been ordered by both the owner and the agent) They tried to convince me that I should be happy,to have an updated report ! Very greedy and bad business practices! Do yourself a favor..there are lots of better companies. read more

I've had more dealings with this company over the past 3 months due to the hellacious process of home buying due primarily to a nightmarish seller and their agent. Our amazing realtor recommended we go with them and although it was a beyond stressful and at times frustrating experience Twin Home/Twin Pest really did come through for us... Home Inspection, Pest Inspection, Pest re-inspection, Roof Inspection, Repairs to both the roof as well as termite repairs about sums up the list of services we purchased and had done with this company..... NOTE: They have two sides to their company: The pest side and their new branch off "Home Services" side which is their construction side. Important to know this as you will be transferred to their 'home' side if your quoting a roof inspection and/or home inspection and or in need of repairs to it. TIP: If you know you are going to be having say more than just one service done ask about their discount for multiple services. We saved about $75 by combining the different inspections and when buying a home every penny counts; least it does for me.... Brent was my favorite to deal with on the "home" side of the business and was unbelievably professional, courteous, up front and honest about the home's inspection report including the repairs that needed to be made. Electronic reports: I really appreciated being able to obtain all of the reports electronically online whenever I liked verses having to wait for them to be mailed out and or simply emailed to me. You can save them into PDF format easily and pull them up as needed. Noelle, Sarah, Mandy, you name it each employee that I dealt with was helpful which says a lot to me since we had to be in pretty much constant contact with them over the course of 2 months in order to get this thing wrapped up and done, this was no fault of Twin Home but instead entirely on the sellers agent...... They never lost their patience with me and our own uber agent/broker who had to do the majority of communicating with Twin Home to which our guy said that it really doesn't get much better than this that Twin rocks it and I now agree.... We were under some really tough time crunches when closing the escrow on this home as well and Twin really did go above and beyond to get the work and reports done either on time or ahead of schedule and as any home owner/buyer can tell you the process is already stressful and Twin delivered. Because I love older homes and anything build between 1900-1950's your going to really need to keep up on the repairs, pests and maintenance of a home due to its age which is what our home is as it was built in the early 50's and unfortunately the previous owners did not do this. So we've already decided to have a pest and roof inspection done annually and you can bet your ass we are using Twin Home plus we got their 2 year home roof warranty on the repairs that they did and it's a more than fair price charged for the full 2 years of protection. I highly recommend them. Review for the sellers agent coming up next..... read more

We already had an inspection report from Twin, so we had a re-inspection done for the home we are interested in purchasing. The contractor (Joshua S) that got called out was the same one that originally did the report which was super helpful. We are first time home buyers so we were of course very nervous and had tons of questions during the whole process. Josh was SUPER helpful and patient with us. He explained what he was looking at, any issues he saw and thoroughly explained everything. We felt so relieved we had a great inspector vs someone who might have rushed through and not explained things to clients. Thanks Josh!! read more

I had a home and pest inspection from this company a few months ago. The inspector (who I've been told is no longer with the company) never went far under the house; when I had some minor plumbing done recently, the contractor found a lot of garbage that was never documented in the inspection report. Instead of negotiating this item with the house seller, I ended up paying hundreds of dollars getting garbage removed and taken to the dump. The manager I spoke with was very condescending and refused to negotiate the cost of clean-up, even though it was obvious that the person doing the inspection was fired. This home inspection was in Sacramento. read more

Jasmine G from the service department and Derek were so helpful from start to end, especially in accommodating mine and my tenants' needs. I highly recommend Twin Termite to all property managers and home owners. read more

I actually called Twin Termite because there is a rodent in our attic. Not sure what it is, I suspect squirrels but could be anything I suppose. I discussed my problem and was given an option of a few different plans. One was to pay for 1 month of service which included sealing off the attic space, putting bait and traps, and returning to see if they caught anything. If after a month, nothing is caught, then well - you are out some $$. The other option was to pay a higher fee for service until the "problem" is gone. We took a gamble and paid for the one month service. Well, guess what? Yea, of course the critter is still there. Anyway, what has been awesome is that Derrick has returned to our house multiple times to try and get these critters without charge. It's been about 1 year now. Mixed feelings - the critter is still up there. But, Derrick has been over quite a few times to check it out and troubleshoot the issue. I couldn't be happier with the service but on the other hand, if he could just get the creature, I wouldn't need this much service! read more

I've been using Josh Sample's with Twinn Home inspection Services He is the BEST! Hi is very thorough with his inspections and is great with the clients. He's personable, Honest and does a great job I highly recommend him for your home inspection needs Ken Mori RE/MAX Gold Fair Oaks read more

Initially, they were great about scheduling. However, when I asked them to come back out, they spent five minutes onsite knocking down a few wasps nests. When I asked why they didn't re-treat the home, I received a report stating they did. Interestingly, I sat and watched the tech work and that did not happen. I won't be using them again. read more

I suspected termite damage around a window in my bedroom. Twin Termite came out and inspected the home (lived here for over 20 years), and confirmed that there was termite damage. They treated the house (exterior foundation) and showed where repairs would be needed. Kyle Finley was fast, friendly and reasonably priced. High recommendation. read more

Outstanding customer service! Honest, respectful of property. We're disabled & Manuel explained everything so clearly. And his employees were very respectful & cleaned everything up like they'd never been there. We had so much to be done & they made everything so easy & stress free. Look no further! read more

I found Twin Home on Yelp, and called them out to do an inspection to determine where the dry rot was around my house. Because it was cheaper, I went with a recommended local contractor/handyman to do the repair work. The contractor ended up doing a terrible job, and took our money, leaving us with the majority of repairs to still be done. It turned out to be a really bad situation, considering how expensive it can get to repair dry rot. But when Chase came out for the re-inspection, he genuinely helped me out. He was professional, thorough, and got his crew in to fix the remaining repairs in a timely manner. Less than a week later, it was all completed, and the inspection passed. Shannon, who works at the office, is also very professional, and responds quickly to any question. The crew was great and thorough with their work. I would highly recommend this company. read more

Very satisfied with my one shots. The pest control technician was very nice and passionate about outdoor volleyball :p he was great! We moved onto a few acres and had a well established ant colony underground near my plum tree. They had routes throughout my house & were taking over the place! We also had several wasp nests that were active. Both were taken care of and we have been very satisfied with the results. It's been a few months pest free now, but if they pop up again I know who to call! Update: It's been over half a year and still no ants or wasps! Super satisfied with my service. read more

After I posted my last review, Twin Home Services contacted me to let me know they would still like to help me deal with my termite problem. They suggested an orange oil treatment. I was a little skeptical about the effectiveness of this at first, but I have heard that it works. Plus it is non-toxic and leaves a pleasant orange fragrance in your house. So I decided to go ahead with it. Everyone I dealt with from this company was professional and communicated clearly. The two gentlemen who implemented the treatment kept me informed about what they were doing, which was nice. I'm glad that Twin Home Services contacted me to make things right. I am happy with the outcome and would not hesitate to call them again in the future. read more

I have a good experience dealing with termite problems; different treatment methods for Drywood vs. Subterranean Termite. I have worked with a number of local pest control companies: North American Home Services, Pegasus Pest Control, and Pinnacle Pest Control, ..etc.. They are ok. However, all Termite companies will find something with house. It is not easy to find a company that you can trust 100%. I have been looking for an honest company. I do many real estate transactions throughout the year, so, I need to find a "GOTO" company that I can trust so I can get the Termite report from them and in case there is a problem (which always is the case), I can trust them that the problem is real, and I can give the Termite work to them. Finally, I found a company: it is Twin Home Services. First, the customer service people: pick up phone, answer questions, and schedule appointments: Shannon Savage, Noelle Davidson are not only very kind, very professional, but, they are also working around their schedule to fit my urgent requirement into their busy schedule. I called at 4PM, and asked for an urgent appointment within 2 days. They checked their schedule, and said they are already booked on their schedule. However, they asked for my phone so they do more homework, and see if they can find an inspector who is willing to help. Here we go, one of their inspectors: Jeff (Geoff Rookard) agreed to work around his schedule to help me out. I got my house inspected, and got the report within 48hrs from the time I called them!!! There are several problems with the house: Dry rot everywhere, and the subterranean termite in the garage. I want to let my contractor to fix the dry rot problems, and only use Twin Home to take care the subterranean termite. By law, Termite companies have to allow owner to fix other non-termite items, and they just do the re-inspection, and issue a clearance for the house. Easy to say, however, it is hard to find a company which is willing to allow you to do the work yourself, and will issue the termite clearance in Fair / Professional way. Some companies will give you a hard time on the items that were fixed by yourself. So, you will have to go through the "Repair, Re-inspect, Repair, Re-inspect" a couple times. Each time, we will have to pay for the re-inspection fee. Not with Jeff from Twin Home. Not only he was straight forward, he also goes beyond the normal circumstance to help a client out. To avoid us fixing wrong items (either under-do, or, over-do), Jeff agreed to meet my contractor at the house to go over all the non -termite items listed on the report. My contractor had a chance to discuss with Jeff how / and what he is going to repair/or replace. This was done at NO CHARGE to us. I repeat it again - it is free of charge. After the appointment, my contractor knew exactly what to fixed, and how to fix it to meet the law requirement. This not only helps us to reduce the cost to repair, but, also, make the progress much faster and more efficient. My contractor fixed the problem within 3 days. We scheduled with Jeff for the re-inspection ahead of time. Jeff came to the house yesterday 3PM. And today, we already got the re-inspection report together with the termite clearance at 9AM in the morning!!! Throughout the whole process, Jason Molina, the office manager, always support Jeff and the team. I am a business owner. In this hospitality business, customer service is the most important. I wish I can have a team like Twin Home Team. We are so happy to be able to find a "GOTO" termite company: Twin Home Service. Special Thanks to Jeff and the team. read more