1. Two Marines Moving

1. Two Marines Moving

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Alexandria, VA

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Two Marines Moving

3.5 (348 reviews)
Closed 7:00 am - 7:00 pm

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Buyers beware! Don't let the Two Marine brand lead you to believe they are ethical, honorable and trustworthy. I am a US Army 20-year combat veteran. I entered into a moving contract with Two Marines to pick up, store, and deliver my household goods from Lorton, VA to Stafford, VA. The scenario included Two Marines Moving picking up my household goods for storage o/a 3 March 2022. I was selling my home in Lorton and moving into a new home in Stafford, VA. The home in Stafford, VA was not ready for move in until 31 May 2022. When Two Marines delivered my household goods, there were missing and broken property and even items from other people. I filed a damage claim and Two Marines Moving agreed to pay $700.00 for the damages and missing items, which was far less than actual loss. Problem: After agreeing to pay for my claim in August of 2022 and to this date 29 Jan 2023, Two Marines Moving refuses to communicate with me or send my refund. They will rip you off when it comes to claims with lots of excuses why they haven't sent the check.

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I am so disappointed and angry with this veteran owned company. I had a decent experience with Two Marines in 2019 when I hired them to help offload a truck from a DITY move. I hired them in 2022 when I moved off base to a house we purchased. I was quoted 3 movers for 3 hours to do the job and $1015. I have a 3 bedroom. The DAY BEFORE the move they called to tell me that the person who gave me the quote was "a problem and no longer with the company" and my move would actually take longer and be more expensive. Because I had to vacate my on base house, I had no choice but to keep these movers. They offered to add two additional movers and the 3 mover rate which I appreciated. The day of the move they were scheduled to start at 9 and showed up 30 minutes late and non of them were able to get on base so I had to go through the sponsorship process and we didn't get to my house until 10:45. One of them stunk of weed and I'm surprised he got on. These were the slowest movers I've ever seen. There was no hustle, not urgency, nothing. It took them 5 hours to load my 3 bedroom house on a 26 foot truck. It was about a 30 minute drive to the new house and took an additional 2 hours to offload. At that point my wife and kids were home and our new house was a disaster of boxes and unwrapped furniture everywhere. I had to get my 3 and 5 r old kids bedrooms ready for them to go to bed as they were finishing offloading at 7pm. All in all it took 10 hours of my day. They busted a hole in the hallway drywall at my old house, broke plates and bowls, dropped my cloth headboard on the wet, rainy driveway, broke glasses, busted the corner of my fully wrapped nightstand, and broke the cup holders off my peloton. Hire at your own risk but know you will not get what you're quoted. My final bill was 1000 more than I was quoted. Next step is a call to the BBB.

I'd like to share my experience with you so you can avoid making the same mistake. Two Marines Moving seemed very organized, exacting in their quote, and had good follow up before the move. Plus, I wanted to support our returned troops. But that is where the professionalism ended. One item was broken while moving it around in the truck, before we left for the new house. The other items were damaged in route. Broken glass, broken wood furniture, dinged walls and scrapped floors at both locations; the damages are over $4K. It was gross negligence. Here's how they get away without financial responsibility. When you make your claims they point to a valuation guideline put forth by the Federal Government, which is pennies ($0.60 per lb.). So, if they loose your $10,000 diamond earrings, they say they are only worth $0.60. That's all you'll get: 60 pennies. I tried to explain that they didn't take proper precautions and care to avoid unreasonable damages, but they refused to acknowledge that or negotiate reasonable compensation. Don't hire them for your move. It will cost you a lot more than you plan. My wife's sentimental, heirloom display cabinet, from her dead grandmother: gone.

Like the idea of helping fellow veterans so used them to move me from an apartment to a house. In 50 years of moving cross county and overseas in the military and federal government I have never ever experienced such a horrendous move. It's almost like they went out their way to destroy things. Hoe do you break a solid wood china cabinet? They were two hours late arriving, brought a truck that was too small so had to wait an hour for a second truck to come. they started at 1100 and did not finish until 0130!! They spent 2-3 hours shrink wrapping items that didn't need to be shrink wrapped and didn't wrap others that should have been. Since their services are based on time they front load it by doing this to ensure the minimum is met. because once they hit 4 hours they stopped Shrink wrapping. They tore the fabric on a chaise lounge. Beware and use at your own risk! Then to get out of paying for damages they filed bankruptcy and are now operating again. They literally crushed a 34" box down to 19". The only reason my deceased mother's china survived is because after so many years moving I know how to pack. demolished a chest of drawers and tried to hide it. Bike lamps. To top that off they left my treadmill sitting on the lawn in the rain uncovered for an hour. If I could give zero stars I would. You couldn't pay me to let them move my things again.

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11 years ago

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10 years ago

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8 years ago

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Tom F.

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10 years ago

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10 years ago

From my initial phone call to the time the crew left, it was an easy, non-stressful work of art!

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16 years ago

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15 years ago

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14 years ago

Absolute best!!!!! The company is run by a Marine so you will get integrity, effiency and total respect. I will always recommend them. ,

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14 years ago

The crew was very helpful and friendly. they worked hard and finished early. I will definitely hire them again and recommend.

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14 years ago

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8 years ago

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Tom F.

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8 years ago

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8 years ago

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Nick B.

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5 years ago

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6 years ago

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9 years ago

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8 years ago

These guys were awesome. Super friendly and efficient - even through it was pouring rain all day!

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Tom F.

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10 years ago

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14 years ago

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14 years ago

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14 years ago

Friendly, honest, and went above and beyond. Came in at estimate. No hidden fees. They are fabulous.

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14 years ago

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12 years ago

Update. I was contacted by the 2 Marine Movers and offered a refund of $100. I feel that the compensation was fair. Thanks for the contact!

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12 years ago

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Page 6 of 9

Ask the Community - Two Marines Moving

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Review Highlights - Two Marines Moving

Ian made booking them a breeze and a pleasant experience, and the two men who showed up were courteous, polite, and efficient.

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Bookstore Movers

Bookstore Movers

4.8
(823 reviews)

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

Honest Hands Moving & Storage

Honest Hands Moving & Storage

4.4
(14 reviews)

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

Had a bunch of stuff sitting in storage for years and finally decided to deal with it--some was…read moregoing to a new storage unit, some back home. Honest Hands was amazing from the start. They got back to me super fast, gave a great quote, and were really easy to work with. The move had a couple stops and a lot of moving parts, but they handled it all like pros. Super friendly, super efficient, and just made the whole thing way less stressful. Highly recommend if you need movers who actually care and get the job done right.

Two Marines Moving - selfstorage - Updated July 2026

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