I don't recommend using this co op only because I thought they would source out the best prices…read more They don't, they go with only one company and generally it's at a top price and they use state averages as compared. If you use a cash oil I found way less prices than them.

My antivirus said their website had a dangerous "card reading" feature and wouldn't let me open it…read more I therefore sent the Co-op an email asking a few questions about their service and have not received a reply. Not sure what's going on with them.

This company has made life very inconvenient. Go with another supplier. They didn't give a date…read morethey could come out and then in an emergency situation they still refused to come to help. I have received quotes to change providers. Maybe they don't have the staff to provide services to customers who have been loyal for years.

I recently had a repair to my system and chose to use them. I asked for a quote up front for the…read morecost of the repair. I not only did not get a quote, but the technician was late getting there, was only there for 2 hours and the charge was outrageous. I should have looked at YELP BEFORE I made my decision and not allowed the repair to begin UNTIL I received the quotation. They had me over a barrel and knew it. I will not use them again.

The manager is great, always professional and smiling to customers,…read morethe place is run well and clean, always a pleasure to be there. Friendly people.

Cumby's was great for coffee and whatever you needed…read more prices have gone to 2.24 for a cup of coffee and a couple workers are very rude. one old lady in particular. Always busy talking or doing her own thing rather then doing her job.

Have an extra hour to stand out in the freezing cold messing around with the buggy Uhaul app? If…read morenot, try Ryder. We arrived on time to pick up our scheduled rental, but were directed to go through an endless gauntlet of BS on the buggy Uhaul app. App is extremely user-unfriendly and contradictory - except for the part where $19.99 turns into over $100 with extra fees, it sure did that efficiently enough. The vehicle warned that there was an issue with the tire pressure safety system, we brought this to the attention of the attendee and was told that this was normal as the sensor must have fallen off. He then kicked the rear tire in question and told us that it would be fine and to "have fun!" and reminded us to 'drink plenty of water.' Uhaul's system attempted to gaslight us by sending a text message 'reminding' us of our scheduled time to return the truck - 5 hours early. We confirmed in the app that the text message was wrong, but upon dropoff (another half hour and horrid experience out in the freezing cold), it tried to bump up the charge. Attendant said that we were either late, over mileage, or had not fully filled the gas; all three of which were untrue. I recommend trying another company. If you are forced to rent from this location, take note: when they ask if they can introduce you to the app, you should probably say 'no, I don't have a smartphone'. You may save yourself a migraine.

Returned a truck to this location during business hours but none of the employees could be bothered…read moreto handle the return. We sat in the vehicle and waited for an employee to come out and handle the return as the sign instructed us to do. Two employees stood in front of the truck having a spirited conversation and ignoring us until after ten minutes they walked inside the building leaving us there. Since none of the employees seemed to be interested in handling the turn-in, we used the app and did the after hours return. Once we completed the after hours turn-in, we were prompted to move the truck out of the turn-in lane and park in the lot, then take a picture to upload it into the app. Instead, I walked inside where four employees were standing around as one customer was walking out. I tossed the keys on the counter and commented about how busy they were and thanked them for leaving us out there unattended to. One of the employees who was outside gabbing with his buddy for ten minutes said they were very busy. Clearly they couldn't be bothered to attend to customers trying to turn a truck in.

Very responsive and better pricing than competitors. Ask for Robert Hoover. He was great to work…read morewith.

I was completely out of propane and there is a foot of frozen snow on the ground. I use propane for…read moremy fireplace insert and it makes a huge difference in the heat in the house. The weather is historically low and my oil burner could not keep the house warm. I called Mitchell's to see if they could get a delivery to me and they said yes. The driver (Paul) somehow got through the snow and filled the tanks. They really went above and beyond to help me. I highly recommend them!

Stay far away from Suburban Propane. If you can pick, literally any other company, do it. They are…read moreunprofessional, difficult to work with, and have terrible service. Not only could it take two months for them to come out and set up your account (which happened to us), but it may also take 5 months before they close your account. I have called at least 7 times to tell them we have moved from our last location and that they need to close our account, and yet they continue to send us bills. I have spoken to Bernadette in the South Windsor office, along with at least 3 other employees, and NONE of them have done what they said they would do, which is close the account for the place we NO longer live at. Don't even bother calling after 5 PM either, because you just get a generic call center that can't do ANYTHING and just says they will "send a note" to the branch, which then seems to magically disappear into a black hole and never get to them. I have NEVER worked with a company that has such terrible communication and is SO inefficient. I have sent a certified letter to them as a last ditch effort to get this account closed before I figure out what else to do. DESPICABLE. I don't often write reviews, because I understand that sometimes there may be one incompetent employee, but unfortunately, the ENTIRE Suburban Propane company is incompetent. STAY AWAY.

BEWARE, DO NOT USE this company! In keeping with the below reviews from others, I have also tried…read moreworking with Bernadette and the manager, MIke. They have both even negligent, dishonest and also vengeful. They filled our tank in our new house before we purchased it, to the tune of $19. Then, when I called them, they threatened to pick up the tank if I did not immediately pay the $19. Mind you, we had just purchased the home the week before, along with the appriximately $350 worth of gas that was already in the tank. After the first distressing threat in that call, I directed them to speak with my husband..,which they did. He asked for an invoice for the $19 and for pricing and agreement to take over the tank lease. They did not send either - but they did send a truck to pick up the tank FULL of OUR gas! I turned the driver away, he asked me to talk to his boss on his cell phone (no mask, speaking into a strangers cell phone during quarantine!). I told Mike the issue, and that we had never received docs...Bernadette did not send them after initial two requests. Then, MIke failed to send them as well. However, they did manage to send ANOTHER truck to steal our 350 worth of gas! THREE DAYS BEFORE CHRISTMAS. Not only are they trespassing on my property again and again, their gross negligence and somewhat vindictive behavior is bizarre, unwarranted and borders on harassment. One more trespass and I am getting lawyered up, I am so done wi5 these thieves and incompetents. We know from our neighbors that they will not pay us for the gas in the tank, they will steal it by charging outlandish fees for tank pickup and offloading our (stolen) gas back into their tanks. At Christmas, no less. They suck. And, I mean you Bernadette and Mike.

On these review sites they should allow negative stars. Petro is a horrible business to deal with!!…read morePrice gauging and terrible customer service! I am now on my FOURTH rescheduling of my furnace tune up that I have paid for in my service contract. They are sneaky when your contract is up and come out to fill up your tank the day before your contract ends so that they can rob you with their highly over priced oil!! PLEASE TRUST me....do NOT use this company as an oil provider.

Do not use this company. Take heed to this review and all of the others. We purchased a central…read moreair unit from them and while they were here they disconnected our furnace. They have been out 4 times now and still have not resolved the issue!!!!! They repair guys come out and have lied to us over and over, meanwhile charging us for the repairs. DO NOT USE THIS COMPANY. Spend your money elsewhere.

Robert McCarty is an amazing technician at Taylor Energy! I have personally requested him for the…read moreannual tuneup. Robert is so thorough and showed me areas of the furnace I didn't know existed and he explained the cleaning process, the new filter, he cleaned all the pipes, a very complete cleaning job on a sweltering hot summer day! He remains cheerful and pleasant while doing the tune up! Taylor you have one awesome tech on your team! Thank you Robert for the great service!

Robert came to my house yesterday to address a problem with a banging noise around my furnace. I…read moreliked the way he listened to me and addressed the problem, keeping me informed as to what was going on. He also seemed very knowledgeable about the furnace and the whole system. I'm glad to have him servicing my area of town.