Nick was extremely helpful. Excellent service helping find what was desired, and if not available, made other recommendations.

As far as Ulta locations go this one is consistently underwhelming. The staff are pushy and yet also aloof. It's strange being hounded by a salesperson who then cannot answer basic questions that would actually prompt a purchase on my part. I really don't care if you "love this brand" if you can't tell me why. The store itself is not well stocked. It is often dirty with makeup smeared all over the advertisements and the bathrooms are never clean or well stocked. They usually smell putrid and that is after visiting this location maybe six times in the past five months. I will drive farther east to nicer locations from now on. (Also please do not even bother with the location on Fulton ave. It is all of the above all over but with a worse shopping center.) read more

This store gets worse every visit. In future will go up to Folsom. Sunrise is grimy, the testers are either missing or yukky and look full of bacteria. The inventory is always down with most items miss positioned or just missing! Go in at your own risk. For the prices they charge, department store level is what I expect. read more

Such a disappointing experience. The store was not busy, and there were plenty of employees on the floor, most of them gathered together chatting. Despite the staffing, I was not greeted upon entering and went about 25 minutes without anyone offering assistance. I eventually had to track someone down to ask for a tester, which was already frustrating since many makeup products don't have testers available. The associate I spoke with appeared inconvenienced, did not ask if I needed anything else, and walked away immediately after opening a tester. It's hard to understand why brick-and-mortar retailers are surprised when customers choose to shop online instead. When there are enough employees present but customer service is completely lacking, the in-store experience offers no added value. read more

CYNTHIA is incredibly rude and has no customer service skills, she should work at the DMV

I never had bad experience on this store its literally my favv. Until today 12/17/2025 2:46 pm Elizabeth was so rude for no reason making faces well i was trying to get a coupon i had in my phone and i ask her if it doesn't show up on their computer by any chance she said NO with attitude already , its cost nothing to be kind please Ulta do better w your employees.!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

If I can choose negative stars , I would but I'll just describe below what happened to me during a recent visit to an Ulta Beauty store that left me feeling profiled, discriminated against, and treated unfairly as a customer. I visited the store with my 18-month-old son to purchase a gift card. Upon entering, an associate approached me and offered a shopping bag. I politely declined. The associate then commented, "It seems like your hands are full," and continued to offer the bag despite my initial refusal. While I found the interaction unusual, I remained respectful and proceeded with my shopping. After this interaction, I noticed that the cashier appeared to be closely watching me throughout my time in the store, which made me uncomfortable. When I approached the checkout area, the cashier informed me that there were customers ahead of me, even though no line was present when I initially walked toward the register. I understood the clarification and did not make an issue of it. However, I continued to feel that I was being watched and treated differently. When it became my turn, I asked the cashier if there was a problem because of the way I felt I had been monitored throughout my visit. Rather than attempting to address my concerns or de-escalate the situation, Amber, who identified herself as the General Manager, refused to assist me and stated that I could take my business elsewhere. I was surprised by this response, especially since my purchase had not even been processed. During the interaction, I was asked for identification before my transaction had been completed. In my experience shopping at other Ulta locations, I have never been asked for identification under similar circumstances. This further contributed to my belief that I was being profiled. What was most concerning was when I explained that I was not from the area, and the General Manager responded, "I can tell you're not from this area." This comment left me feeling judged and singled out based on assumptions about who I was and where I came from. As a customer, I expect to be treated with respect and professionalism. Instead, I left feeling embarrassed, humiliated, and discriminated against. Amber , you should be careful how you approach customers especially being a GM . Back home , I live upscale community so your discrimination isn't taken lightly. read more

I went there to get a new foundation that was light to medium coverage tonight and I was paired with Kylie (I hope that is her name) and she was freaking awesome. Extremely easy to talk too and we ended up talking about skin care and our struggles (I think for her it was her previous struggles with acne) and she was just so helpful. We ended up trying out 3 shades from Estée Lauder and then also trying NARS, ended up going with a shade from Estée Lauder. But anyways, she was so amazing. And I also always have a great experience with (I'm sorry I don't know her name so I'm going to describe her) she has long blonde hair and front bangs? She helped me with skin care a few weeks ago and she was also an angel. Very helpful staff and very friendly :) read more

I asked for a light brown hair dye with some light brownish Carmel highlights but only a few... i had two interns learning how to do hair and one had to go so she rushed through and died half of my head orange and the other one who stayed died a completely different pattern and orange as well. I cried and there way of fixing it was dying my entire head black and not what I asked for at all and still having the audacity to charge full price. read more

Ulta Beauty - This is how dark my hair was after - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

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I haven't worn foundation in years and today I went in with the intention of getting one I used to love back in 2017/2018 but it was a completely different color than it used to be so Diana helped me find a new one! She was super helpful and friendly and found me a foundation that matched perfectly, i'm extremely pale so it's always hard to find one with the right undertone so I was really happy to find one. She also helped me pick out a good primer to go with it since I didn't have one! read more

Santia!!! What a doll! She knew exactly what I wanted and did an amazing job on my hair and makeup!! I cant express how personable and professional she was. I have very thick and lots of hair! She nailed it! I will definitely come back for her services! Thank you Santia!! read more

Ulta Beauty - Natural smoky eye, no filter. - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

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I've been growing out my hair for years for my wedding in July. I asked for a trim and she took off 3-4 inches. They're very nice, but I'm devastated. read more

This place used to be so dark and dreary for a cosmetics store. Much different then my experience in Fremont, CA. With the updating of the store and the new lighting, it is so much better! Shopping there is easier now. Although, it still needs better signage for us older folks! I'm impressed w/their Clinique line, as that is my favorite skincare line. I've been using their products since I was a teenager and they never disappoint! The only down side is they have no ADA parking out front. It is all the way down a side street-which is far from the entrance. This can be a hindrance to those of us w/walking issues or a hitch in our giddy-up (bad hips)! Should be addressed by management to the landlords. It has certainly stopped me from going in a few times. read more

I was graduating nursing school the same day so i wanted to try the hair services here for a quick and cheap blow out and i swear the hairstylist didn't even try to make it nice. I basically just got my hair washed and blow dried. I asked for volume and she made my hair painfully straight and even kind of messy looking. Yeah waste of money. read more

Two different employees approached us and asked if we needed help. We explained both times that everything was disorganized and we couldn't find what my girlfriend was looking for. Instead of offering assistance, both employees just walked away without saying a word. That level of customer service is unacceptable. read more

I have been to several Ulta stores. I often find their shelves are empty and I can't find what I need. This store was a great surprise! There shelves were stocked. An employee helped me find slightly scented or unscented hair products because I have allergies. The inside of the store was neatly organized. The store is one of the larger Ulta's that I have been in. Great experience. I will go back . read more

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Very helpful people best selection anywhere. Very well laid out and easy to find what you want.... their credit card. Their credit card and return policy are wonderful. read more

Went in to have my makeup and hair done for a wedding. They were an hour past my appointment time. When they finally got me in they spent 45 minutes and cost me 250.00 Poor customer service. Unprofessional read more

My blonde hair was turning brassy and needed a refresh. Myria M. was my stylist and gave me a new cut and color and she did an incredible job. The blonde she gave me is beautiful and she shaped my short hair and gave it a whole new vibrancy and style! This salon is amazing too and all of the stylists are friendly and it was a really great experience. I can't wait to go back and I highly recommend Myria she can help style your hair if you aren't sure what direction to go she is really talented! read more

Ulta Beauty - Before - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

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I wanted to reach out and share my experience yesterday at the salon with my hairstylist, Tori. During our appointment, Kasondra interrupted to confront Tori about her clocking-in time. Kasondra approached Tori in front of me and asked, "What time did you come in today?" Tori responded that she arrived at 11. Kasondra then questioned if Tori had asked a manager, noting that her time showed as tardy. Tori explained she had received permission the night before to come in at 11, but Kasondra insisted she should text her directly next time. Then, she walked away. I want to emphasize that Tori is an exceptional professional, always punctual and dedicated to her job and my appointments. For her boss to confront her during an appointment felt disrespectful and unprofessional. Kasondra should understand that there's a time and place for such discussions, and it shouldn't happen in front of clients. I hope this matter is taken seriously and addressed accordingly. read more

I had the pleasure of meeting Santia, and she did such a beautiful job on my hair and makeup for an event. I absolutely loved it! She was so sweet and made the whole experience so easy and enjoyable. I'll definitely be back! read more

I got my hair done by Melisa. She saved my hair! It was so dark and I was looking for a curly hair cut with curly bangs and the person I went with originally (not from Ulta) did a very bad job. Thank God Melisa helped me and gave me the cut and color I wanted! Also the Olaplex treatment helped nourish my hair. Melisa reminded how it's important to invest in your hair. read more

I like this store and I'd say I usually have a great shopping experience here. The low rating is for the salon. If I could, I'd give zero stars for them. The first time I went to the salon, I had Rachel dye my hair in the wrong sections, and she paid no attention to the ends of the hair, which is where I specifically asked for her to dye it. Honestly, I could've done better with a boxed dye by myself. This was a complete waste of $200. I returned for a color correction, with a picture as a point of reference. Not only did I pay $70 more for 10 more foils, it's nowhere near where she said she'd get it. Improved a tiny bit, but still not worth over $300 (with tip) for all of the time wasted and effort on my part to get it fixed. Do NOT waste your time or money in their salon. Horrible attempt at fixing what she messed up the first time. Don't even bother! read more

Great location for this Ulta. The staff is always helpful and I have always had great service. Sometimes they are out of things, but if you leave your number they will call you. Just remember to check your bag when you leave once they forgot to put everything in. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

Appt. rescheduled by salon due to a scheduling issue on their end. I have a 60 hour work week but I rearranged my schedule to accommodate. I showed up at the scheduled time, the salon told me they got busy & forgot to call me & need to reschedule. Unacceptable and unprofessional. She just kept saying she got backed up, as if it's a valid excuse. I don't get it. So you wasted my time because you couldn't communicate to someone to call me on your behalf to properly cancel? Sorry, I don't see this as a mistake. Scheduling and booking is a large part of the job for a salon, so how do you forget to do that?! read more

Any time I need something This location always has what I need in stock. Employees are nice

I have shopped here for years, but last week was one of my best experiences. Macy helped me select the products I needed and introduced me to amazing new products. She was so knowledgeable in skin care and made my selections and shopping quick and easy. I have to say that over the years different young ladies have helped me and always been great. I won't shop anywhere else for skin care products thank you all especially Macy. read more

This place is hit or miss, either you can get help or hardly find someone willing to help. I found that several of the items I wanted to purchase had been out of stock, so that sucked. I would say that you may have better luck across the street at Macys but now that they are closing Macys in Sunruse Mall, won't have that easy skip over so to speak What's a girl to do!? read more

so this is particularly for the salon. I always go to asha. Shes amazing! shes so sweet and you can just tell she has a natural talent for hair! She is super knowledgeable about you want for your hair and she is willing to work with you to get you what you want. I am afraid to give this review because I dont want her to be so busy I wont be able to see her but honestly she deserves this review. I literally wont see anyone else but her! read more

Nothing but good things to say about Myria the stylist at the salon. Her energy from the jump was just amazing, and she made sure to listen to all my questions and concerns. She's very friendly and professional, and she's very funny! Definitely recommend her. read more

Absolutely blown away by the haircut Hannah E. gave me! It's been a very long time (almost 2 yrs!!) since I've had a cut because I was nervous to find the right stylist.. well I found my new stylist and I am so happy with her!!! I will be back to see her again! Hannah was very honest with me how much needed to come off & didn't go any more than that! Very happy with my cut! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

I went to Ulta today after booking a last minute appointment for an upcoming event i have. Was super stressed about my hair, especially because I tend to be very picky and OCD. Christopher K. Did an amazing job, never have I been so happy and confident after a haircut. Will definitely be booking with him from now on. read more

For the first time I went to the Ulta Beauty Salon was amazing! I got my haircut and I had something that I wanted very specifically and my stylist Bailey did absolutely just what I wanted! I highly recommend her because she does not disappoint and she is very kind + a great listener. -Alexa read more

We had moved and had not visited this ultra store till last night. I noted everything was organized well. Their staff were all polite and respectful. When I had a problem issue with a purchase, the manager listened and was also able to figure out and help me resolve the problem,. I plan to shop again in this store In the future. read more

Went yesterday for the first time!the store seemed understaffed, however a lot of places are like that now with the work shortage. Had a super helpful worker pick me out some amazing products! I have curly hair and was worried when i didn't know what to get, luckily when i was looking in the isle she came up to me! Great job Girl! I don't remember her name but she looked mixed with black short curls, hope i can see her again for some more help with washing products next week. I tried out the products yesterday and they're just amazing! 4/5 amazing service but very understaffed, they need to hire more people or schedule them more read more

Absolutely AWFUL management!!! I mean I was treated awfully in this store, first I kept getting followed like I was going to steal, even though I'm a younger woman it's quite ridiculous. The workers are also awful, particularly Cynthia, she's rude to coworkers and has a snobby tone that reflects in her actions. While the managers Katherine and Kassandra should both be fired immediately, I heard them up at the front talking about me specifically and laughing, when I came to check up the manager rang me and out and questioned me multiple times like I had something in my purse. "Are you positive that's everything today?" In her tone was very rude, I would never go to a place ran with people like this. read more

"Beauty, to me, is about being comfortable in your own skin. That, or a kick-ass red lipstick." ~Gwyneth Paltrow This evening I stopped in to look for some lip products to coordinate with my costume and found the exact shades I was looking for after trying out their testers! I cannot wait to flash these lips tomorrow night at the party with my love! I would definitely recommend this location, my cashier Jennifer was helpful, the have a rewards program which I love, a salon and employees who will help with trying out different products on you! So you are confident on what you are going home with! I'll definitely be back! read more

Ulta Beauty - Boys Tears and Biker Babe for my costume! - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

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Last time I shop from this wanna be Sephora. I went in today to pick up an online order. Every time I go in with my ID no one asks for it. The last few times I have went in there I have voluntarily showed it and was told "we just need to see the email." I did not have my ID today because my wallet got stolen and based on my last few times, I didn't need it anyway. The manager, Cassandra, was rude and kept telling me she needed to my ID even after making her aware that it was stolen. How the fuck am I supposed to show you an ID that was stolen?! Sounds like manager isn't doing her job correctly because if she was, all of her employees would be following the stores policy. read more

I have to leave a review. First off let me say that my hair was a hot mess. I needed a cut and a hair treatment. So I make an appointment with Christopher and OMG he was amazing. He cut my hair and I loved it. You can always tell when they cut it right. It flows and I can curl it. He helped me with all the products I needed. Cassandra, I think she is the manager well she was also so amazing and so helpful. I booked my next appt with him and will let all my friends know what a great experience I had. I love my hair! read more

I made an appointment in the salon for a hair treatment and the manager called me shortly after leaving a voicemail saying the I would need to come in 30 minutes earlier and the system shouldn't have let me pick the time slot I did. When I called to confirm the new timeframe she told me she didn't have any stylists available at all because the one I booked was running late. I was booking for an event the next day and they were unable to make any time for me after reserving an appointment online. read more