Ulta and I are BFF, so you all had better step off because this is real. We've been hanging since I lived in CA, and I went to hang with Ulta at least 2 times every month. Then I moved to Mass, and I thought I'd never see Ulta again. It was a rough time for me. How happy was I to see Ulta had followed me across the USA? Super happy, that's how happy. Just in time, too, because my industrial sized hairspray was running on fumes, my hairbrush was all scratched and missing the little sticks on the pad thing, and I just dropped my eyeshadow which exploded into a beautiful sunset of purples, browns, and seashell. I spent at least an hour with Ulta, and we really had a great time. Ulta's restrooms were spotless, the staff was so friendly, and the sale prices were amazing. I left with what looked like bruises all over my hands and wrists from trying on too many different shades of lipstick. I also left with hairspray, eyeshadow, lipsticks (3), bubble bath, hair dryer, and a pink brush with cute white spots all over. Whee! read more

Ulta is great. The only reason I am not giving it 5 starts is because they don't sell the Fresh line (Sephora does). I realize I could go the Fresh store on Newbury and just buy it direct, but their hours suck. Anyhow, I digress. The Ulta brand line of cosmetics is marginally cheaper than Sephora, and when I lived on the North Shore, it was WAY more convenient. It was in a plaza with a Bed Bath & Beyond, Target, Bath & Body Works, etc, so I could get everything done at once. They usually have decent sales going on, and if you sign up for the Ulta card (not a credit card, kinda like a grocery store card), you get fliers in the mail and coupons. I'm a big fan of their house brand lotion and shampoos, and their body wash doubles as bubble bath! read more

This review is for the salon. I usually don't write reviews but I have to for this. Tara is a gem and the prices here are unreal. The first time I went I described what I wanted and showed her some pics and she did some accent highlights that were flawless. I went there the other day and decided I wanted some more lighter pieces and a trim.I have fine hair with tons of cowlicks and it's a PITA to cut and I really don't trust many people, especially when layers need to be put in when it's short. I thought, screw it, she gave awesome color last time, she's gotta be good at cutting. Full head of highlights/cut/wash/blow-dry/ was $78. Can't beat that. I've received so many compliments already, even from my mom who never dishes them out. If you want a great person at a great price, go to Tara. Update (overdue): Tara was still a doll, but but she can get distracted easily while chatting, so the cut isn't always consistent. Just something to keep in mind. read more

If I was still in this neck of the woods, a trip to Ulta would be no big deal, and probably a frequent occurrence. But it's not worth the trip from the city (Michael's Craft Store is, Costco is, Ulta is not). I just got into Sephora, and as crowded with douchebags as that can be, I still prefer it to Ulta. The selection here is lesser, the staff are invisible, and it's hard to find what you're looking for. I didn't see the salon section in there. Wasn't about to spend more time than necessary looking for something in a place I didn't feel comfortable. I'll stick to Sephora thank you. The vibe in Ulta is a little dead. read more

This place was vaguely familiar to me when I first walked in. Perhaps it's because I've been to Sephora before? I'm fairly certain the prices are about the same at both stores - it looks to me like Ulta has a lot more hair products than Sephora. They even have a salon in the store - WTF?! Strange. It looks like they have more cosmetics that you can get at a CVS here too. I'm not 100% cause I don't do inventory at Sephora, but it seems like there are more "designer" make ups/collections there than at this place. Or maybe the layout is deceiving me? I'm not sure. I have found a number of things I've liked here. I haven't yet bothered to get the rewards card, although the first time I'd been there I doubted I would return, and yet... Now I've been there numerous times with my little sister, and have spent a decent amount of money each time. The staff is a little hard to find in this place - maybe cause the shelving units stand about 5'8" and you can lose somebody who is under 6' in this store REALLY EASILY. I spend half the time here searching for my little sister who wanders off OFTEN. Today I indulged myself and got a CHI flat iron - it was on sale for $99, and not only is that $50 LESS than they usually are, it was just my birthday, so I had a few birthday gifts still in my wallet. I'm excited to have something soooo fancy in my possession, and plan to do something fantastically interesting (probably not, but I'm excited, so the sky's the limit right now!) with my hair tonight. read more

Yes, Yes and YES! Its Sephora with out the attitude, (and everyone and their mother touching every piece of make up in the store...yuck). Its a one stop shop for any kind of beauty product you need, Revlon to GoSmile. They even have a salon - which have used several times. Something about walking into a salon with curly hair and no make up, and walking out on a cloud of fabulousness, including a newer (straighter) hair style, and a fresh face of make up, is magical. The salon services are affordable, the only thing is your somewhat in the middle of the store, meaning everyone can walk up and talk to your salon stylist and ask them questions while they are working on you. For me I am entertained, for others they have seemed annoyed, never the less, give it a go! read more

This is the Ulta location closest to where I live, so I tend to visit it a few times a month when I need some new beauty essentials. I have received a few salon services here, and I was never too crazy about the hair dressers. My most recent appointment was a week ago, and I rushed from my job to make my 7 p.m. appointment in time. I arrived about six minutes early, only to find that my stylist had just finished shampooing another client. She told me to "come back in 15 minutes" and so I returned around 7:15 p.m. and ended up having to wait until after 7:50 p.m., and this was even after another stylist offered to shampoo my hair. Since I had an appointment in place for weeks and had to wait close to an hour for my service, I wasn't pleased. My blow-out did last for a few days, so the style itself wasn't bad. I will still return here to get new products, but I don't think I will get anymore salon services here. My other salon services in the past were not pleasant either, since I ended up waiting for a while too, or they messed up my hair. Overall, I prefer visiting Sephora for a more professional experience. read more

So I went in today looking to pick up some perfume and a new curling iron. The staff was helpful but not pushy which I appreciated. I spent a good 45 minutes here just browsing my way around the store. They have a lot of opi and essie polishes in all the newest colors. They have a wide selection of perfume and cologne. They have all kinds of hair products as well and I found my favorite leave in conditioner I have not seen anywhere in a year so I was beyond thrilled! They have a great selection and slightly better prices then sephora. I am very happy I decided to stop in. read more

The staff is super friendly. Good parking. There is so many different choices and so much to see. I have spent hours there and no one is harassing me every second. I love this place! I haven't tried the salon but yes I recommend this place. The entire plaza is great read more

I had never heard of Ulta before stumbling on it about a year ago... a surprising huge oasis of high-end beauty supplies in the midst of yuppie plaza heaven. ~ SIDE NOTE: - remember that scene in Old School: "Frank the Tank: I told my wife I wouldn't drink tonight. Besides, I got a big day tomorrow. You guys have a great time. College Student: A big day? Doing what? Frank the Tank: Well, um, actually a pretty nice little Saturday, we're going to go to Home Depot. Yeah, buy some wallpaper, maybe get some flooring, stuff like that. Maybe Bed, Bath, and Beyond, I don't know, I don't know if we'll have enough time." Yep, this plaza always reminds me of that. ~ Anyway, Ulta's pretty great. Yes, they have a tiny bit less selection of the higher end stuff than Sephora, and a whole half of the store that is basically a glorified CVS, but I still prefer Ulta overall for a few reasons: 1) SO much cleaner than any Sephora I've ever been to. Maybe b/c those have always been in malls or downtown, but all of the testers at this Ulta seem impeccably clean, and the store overall has a very clinical look and feel (white walls and floors, lots of light). Sephora always seems to be packed, messy and disorganized - this is the polar opposite. 2) The way they have set up their hair appliance selection is FABULOUS. When I am actually considering dropping $100 on a blowdryer, I damn well better be able to try that thing out beforehand. They have all of their dryers plugged in and set up in the display in back so you can try before you buy. (This might seem silly to some people, but anyone who has naturally curly hair gets me - the rest of you lucky ducks don't need to spend $100 to begin with). 3) Really great deals from time to time. I haven't joined their rewards program because if I receive one more piece of retail junk mail I will be facing a divorce, but they run sales on a regular basis and I've gotten some truly great deals here. I've never tried the salon in the back and probably will not - reminds me of when my mom used to take me with her when she got her hair done at Lord & Taylor - but overall, Ulta's a win. And who knows, maybe you'll hit up Bed Bath & Beyond afterwards, pick up some new sheets.... don't get too crazy though, kiddo, see where the day takes you. read more

Ulta is very nice inside. Sephora has a bigger fragrance selection as well as more department store makeup brands. I would not buy any drugstore brands here, as they are cheaper at Target next door. Also, my hair gel (Matrix Biolage Gelee) was $8 more here that at the salons. I see no reason to drive to Ulta just to check it out. If you live in the area and need a good hair dryer or flat iron, or just ran out of your Bourjois lipgloss go for it. I do however, like Ulta's website. I got a great train case there & used to buy the Swedish Clover Fot before I found it at Boston Beauty. I still buy Queen Helen facial scrubs from ulta.com. read more

$17 at Ulta is just what my normal dry shampoo would have cost me at Sephora. Someone was complaining in an online review that the one I bought was expensive... Hmm, $6.99 for a full bottle, I think not. And at Ulta, for $17, I got three nail polishes (two worth $7.50, one $2), dry shampoo, and Lorac eye liner. The girls who work here are both helpful and not. One, two of them helped me scour for my cheap dry shampoo and another showed me other products. However, two girls I asked for a sale Lorac product told me it must be out of stock and no new orders of it. However, when I went to the register, they were all stacked up there... Hmmm... Sephora has them beat hands down with specialty brand makeup. Sephora is also really T accessible whereas Ulta is in Everett, Natick, North Attleboro, etc. However, Ulta does stock all the main brands and they have TONS of give aways. I picked up a catalogue and nearly every luxury brand had a give away with purchase, sometimes only $20 minimum. I got a Lorac liquid eyeliner for $9 that's normally $22. And it's $22 at Sephora right now! They also sell some designer lines that Sephora has discontinued. They also have a huge selection of nail polish here. A little disorganized and some of their OPI is hidden but I die for buy 2 get 1 Essie products. I've been to the North Attleboro salon and they do eyebrow waxing but this one didn't have it listed. Bummer. They also have a wide range of drugstore make up and huge sales on it. It's basically like candy land. read more

I wish I could combine Ulta and Sephora and keep the average of the two stores. While Sephora has pushy salespeople hounding you at every turn, there was nobody who came up to me at Ulta. When I first walked in, that was fine since I wanted to get my bearings, but after a while, I needed some assistance and the 3 staff people I saw whizzed by me with their heads down. Drat! I FINALLY approached the cashier and asked for her recommendations on shades of Bare Escentuals make-up. I thought she would take the time to apply some on me and show me how it worked, but she just opened up some jars and took her 4 tries to get the color right. Ironically, the shade she came up with was the one I had picked up originally myself. She quickly explained the contents of the starter kit, but that was the extent of our interaction. I thought she'd at least ask if I needed help with anything (a good salesperson would have) or see if I had any questions. I mean, it was pouring outside and I was one of 3 customers in the gigantic store. I like that the store is definitely cleaner and better maintained than Sephora but at times it seems almost too sterile. So again if you can combined the frenzy of Sephora with the too-neat aisles of Ulta, you'd have the perfect make-up haven. I will definitely return to the store as they have everything from shampoos and beauty products you can get at CVS to the fancy brands you usually get at department store counters. Prices aren't bad either. I just wish the staff was more outwardly helpful. read more

I was not totally impressed with the place the first time I went in. I expected a Macy's like cosmetic store, so you can imagine my surprise when I saw Revlon and Cover Girl stuff. However what got my attention was the other side. Urban Decay, Too Faced and the like. I revisited a week or two later, when my coworker suggested Bare Minerals. I walked in and the attendant was more than happy to give me a free application and go over all the types of items. Now I'm hooked on the Minerals, and they have every color in the Minerals rainbow as well as some of the hard to find sets. In an attempt to tan for the first time this year, I looked online for the best lotion/oil for optimal tan. Yes, yes, bad I know. I came up with an old childhood memory, Bain de Soilel it was $10 plus shipping, not bad. So, here I am on my monthly date with Ulta and she had a surprise in store for me. She did all the work for! Right there on the shelf was the same exact Bain de Soilel I was looking for, just $8.99! I am now a big fan. Who needs to pay $5 shipping when you can find it a hop, skip, and a jump away? read more

I love this store. It's a slight step down from Sephora, merchandise wise, but still carries some major brands. They offer killer deals on fragrance and makeup sets. If you want to try something out one of the clerks will gladly sit you down for some sampling. Their Bare Minerals selection is awesome. I sometimes pick up the latest OPI samplers for a fraction of the salon prices. They have some cute Burt's Bee's sets I've given people as gifts. Sign up for the frequent saver card. Every month you'll get a catalogue with a $3.50 gift certificate off a $10 purchase. That's my excuse to go in here monthly! Plus the prices on department store makeup are a steal. Occasionally when you checkout they'll throw a ton of free samples in your bag. They carry everything from fragrance, nail care, hair care, full makeup brand selection, Yankee candles, tons of iron's dryers and even have a full service salon in the back of the store with some reasonable prices. Thank God there is a new Game Stop in the same plaza so my boyfriend doesn't have to complain about stopping in. read more

I suggested a Yelp trek to this place when it opened, and no one wanted to go. I converted one of you just before Christmas time, and I have been told I will be punished for it. I loved Ulta back in California, and I really like the one here. For the most part it is cheaper than Sephora, with just as big a selection, and an in-store salon Slowly, you will all become converts. In the meantime, I wait patiently.... muahaha read more

I walked in here last night not having a clue what was in store for me. I wish I looked to yelp first. As a very low maintenance girl, I was completely overwhelmed in Ulta, wandering around aimlessly probably looking like a deer in headlights. Everyone compares it to Sephora, so I will too. I think I like it better. Sephora is mostly makeup, with some skincare scattered throughout. I can't be anywhere near perfume so that section is a moot point to me for either store. I don't wear much makeup, I'm pretty minimalist, so I usually breeze right through Sephora unless I need something specific. Now hair products and body lotion, I'm a bit of a product whore. Ulta didn't have too much body lotion for me to look through, but enough. And the hair section, ohhhhhhh was I in heaven. And I disagree with Em C, I thought their OPI and Essie stock was fantastic. But maybe that's because I usually go to the teeny nail places downtown where I'm lucky if they have 3 OPI colors available. Oh, and about the staff? Agree with a lot of the comments. They were nice enough, but not at all helpful. I mean, anyone looking at me had to have known I was in dire need of assistance. I was clueless! Before I knew it, nearly 45 minutes had gone by and I hadn't even been to Target yet. It was going to be a late night out of the city, that's for sure. I'll definitely be back, but next time, I'm coming prepared with a list so I can make it more of a productive trip. read more

I've been here a few times. I mainly come because they have a good selection of NYX make-up that I don't see elsewhere, including the high-voltage lipsticks. As for the higher end stuff, I tend to purchase those at Sephora. (Better overall deal) The staff seems nice enough, they don't seem as attentive as Sephora but luckily I don't need much help finding what I need. read more

In November, I had my first Ulta pilgrimage while visiting pals in California. Needless to say, I dropped a lot of change there on beauty goodies. The sales associate had nicely offered me a Ulta club card, which gives you points towards free products. I declined, noting that "there's no Ulta where I live," and applied the points to my friend's Ulta card. And guess what opened up right by my beloved Target after I retuned to the east coast? Ulta, of course! Because I was flush with products, I waited a bit before visiting my new local Ulta outpost. Smart move on my part! I snagged a 20 percent off coupon from Ulta's Web site and happily restocked my hair products at a discount, including my beloved Devacurl shampoo. Moreover, the chain recently started selling Stila, and I scored a fantastic set of SIX full-sized products for $40. The discount didn't apply to high-end cosmetics, but I'm definitely not whining about the price of that set. (Get 'em while they're hot, ladies!) After visiting the colossal Ulta in SoCal, I was impressed that Ulta squeezed itself into the former Pier One. I'm thrilled to have Ulta in the 'hood. Although most of its products are indeed available elsewhere, its special sales and exclusive product sets make Ulta worth the trip. read more

Diane gave me the best haircut of my life!! So happy! I haven't had my hair cut in over two years, she was calm, confident, and gave me a killer sexy cut. I'll def be back! I feel great read more

eh. meh. I only paid 22 bucks because of a coupon for the hair service but it was still really bad. The blow-dry was terrible and frizzy, the stylist kept commenting on how bad my hair was and how I needed it cut and blah blah which is fair because I do. But I don't think you need to keep repeating it during the entire appointment and being pushy trying to sell future visits which are now not ever going to happen. It was rushed and bad quality but again I only paid 22 bucks so you get what you pay for. Won't be back for any future hair appointments. read more

I was a little overwhelmed when I first walked in, the place is huge! It's all laid out nicely though and there are a ton of helpful people walking around. I was just browsing and I was really impressed with the selection. They have everything from the really cheap to the very expensive here. The clearance section had some good finds, I picked up a huge round brush for only a dollar! I had to subtract a star for some of the other prices. It seemed like a lot of the makeup was more expensive than you can find it elsewhere. The hair care wasn't priced well at all, but I hear when it goes on sale it's worth it. I'll just have to keep my eyes open and check back often. I don't mind hunting for the deals. read more

When this store first appeared, you could get awesome deals online for shampoo. I'm a guy. I use American Crew. I got a wicked good deal on a huge thing of it. My buddy's wife told me about this, cause her husband uses the same hair care products as myself. Don't you love a man who is in touch with his feminine side!?!?!? Anyhow - I went here recently to get some things to furnish a powder room I made for my girl. Enormous selection! E NOR MOUS! Expensive selection! X PENS IVE. I wanted to get a flat iron and hair dryer and believe-you-me, I did my research on brands and prices before I took a trip here. They do have a lot of different brands of hardware, but very few I was familiar with and even then you can get a much better price online. (try folica.com ladiez.) But I imagine for broads this place is like what Home Depot is to me. I love Home Depot. I could spend hours in there. They do give me emails with coupons which is cool. You can still score a good deal on stuff from time to time. Check it out if you're nearby. Just be sure to let your man go get a beer over at Friday's while he waits for you to look over everything.... read more

I've never tried the salon @ ulta before, so I booked an appointment to get my hair and makeup done for my senior year photos. Unfortunately the location isn't within walking distance of a T/bus stop (15 - 20 min) which accounts for 1 lost star. There is ample free parking in the plaza though. MAKEOVER: I was particularly pleased with Jack, she handled herself as a professional makeup artist should and she led me through every step of what she was doing. She was easy to talk to as well, big plus! She asked thorough questions re: my typical makeup style and what colors I was comfortable with which was excellent. I made my appointment for 10am and Karen wasn't in until 11am to do my hair, and Jack kindly offered to wash and condition my hair so we wouldn't get off track for me to leave @ 12pm. HAIR: Karen rolled in and started on my hair around 11:20. Her technique was a little rough, but she left my hair beautiful, bouncy, and voluminous. The end result was exactly what I wanted, and she was also friendly. NEGATIVES: the store is just waking up around 10am so we didn't get started with services until nearly 10:20 - 10:30am. Jack had to come and go answering phones etc because the weren't enough associates, I think. The atmosphere is a little cold (retail associates are a little aloof/withdrawn, with accounts for the 2nd lost star), although my services were fine. VERDICT: due to distance I'm not sure about the likelihood of me coming again, but I wish this Ulta was closer to Boston because I would definitely come again. The cost of both services including 20% tip totaled $77, mid-range for hair + makeup. If you have a rewards membership with Ulta, even better! Services count towards your points :) read more

It's unfortunate I have to go to this Ulta. The staff is the actual worst. I have lived in six different places all in different cities over the past few years so I've seen my different Ulta locations. This one takes the cake for having the most unhelpful and rude staff. The whole point of Ulta is to sell beauty products and work with customers to find products that fit their needs. They should really hire people that like people and make-up not just make-up. If I could give the staff a 0 I would but the products they do sell bring my review to a solid 1. read more

I went in for a hair cut and was completely and utterly distraught with their service. I simply asked this employee for a trim and a gloss. A gloss that didn't even take out most of the ombré and a trim that took about three inches off. In my opinion, I have never looked worse in my life. My mom with breast cancer and no hair looks better than I do. My hair is lopsided, with one side an inch longer than the other. It looks like shit. Every time I look in the mirror I wanna cry and low key jump off the Tobin bridge. I will never step foot into ulta, Sephora has my vote. Make sure if you ever go to ulta for a haircut you stay 1000 feet away from the employee Patty and if anyone was wondering I heard Horror stories about Patty destroying other harmless customers haircuts from a former employee read more

Not sure why the vendors who say "they don't work here" are allowed to solicit to customers or follow customers around the store. ULTA will never get my business again due to the vendor who called me an ass when I told her I didn't need any help ! Poor customer service, not a single ULTA employee asked me if needed assistance and I was there for about 25 minutes. read more

This is my first time going to Ulta to get my eyebrows done and kim is the best very professional she took her time ..I definitely will recommend her to all my friends and family . :) read more

The only good thing about this store a that it has everything other than that shitty ass customer service. Half the girls there don't even help out the customers other than walk around, checking themselves out in the mirror fixing their own make up or gossip.... I asked the this one girl where the item I was looking for and said "it's over there" over there is over where bitch?-.- wtf read more

Today I got the worst haircut I have ever received from Patricia and that includes a bob mishap in the 6th grade. I have naturally curly hair and all I wanted was a trim! She mangled it to where my hair is unsalvageable but I look like an ungroomed poodle. Terrible. I immediately washed my hair and cried for hour it was so bad. I only hope my follicle mishap is a warning to others. However, Hong gives an A+ facial. A silver lining on the dark puffy cloud now residing on my head. read more

I should have read the other reviews about the salon. I tried the Ulta Salon for the first time today because I get beauty products there, so I thought they would know what they were doing. Unfortunately I got Marlene. She started in September and what a bad hire! I go in and say I want Highlights and Low Lights- same thing I've been getting for 7 years at a different salon. One would think a highlight is bringing sections of your hair lighter than when you walked in, right?! ... well... I am a blonde, I have many colors in my hair, all of the blonde nature (low lights have faded over time), and some super blonde...Marlene brought my hair about 4-5 shades darker (THE WHOLE THING) than when I came in! When she was done I would have considered my hair to be a lighter brown. When she was blowdrying it I told her I was still waiting for the blonde to come out- she immediately stopped and I saw the "oops" look! Then the b**ch came out. She began telling me that she took the "white" out of my hair... well who told her to do that? Those are called highLIGHTS. She didn't finish drying my hair before she slopped on a few more foils of bleach, continuing to tell me how she misinterpreted things I said (those are my words, her language was accusatory and rude) She continued to make snide, sarcastic remarks, one of the last being "are you still looking for the blonde?" When I asked her what I should say instead of "Highlights" when I mean blonde strips in my hair, if "Highlights" isn't the right word, she told me that I should say "Light Chunks" to be more understood... really Marlene?? When I told her I wouldn't be coming back, she said "oh, that doesn't bother me, I'd welcome that", didn't finish blowdrying my hair and I left. I still gave her a tip because I'm not cheap, she did the job- twice, and parting gifts are always a nice gesture. read more

In addition to loving Ulta for the makeup and hair products (and the clean and easy to navigate layout!), I discovered the salon tonight and the fabulous Marlene. Marlene is an experienced stylist who - with very few questions - knew exactly what I wanted done and how to do it. My hair looks and feels great, and as someone with extremely thick hair, this is no small feat. However, what was most impressive about Marlene was the ease with which she was able to make me feel totally comfortable and carry a conversation. By the end of my cut and color, I felt like she was an old friend. My second appointment is booked. Thanks so much Marlene!! read more

If you have been to an Ulta before then you know what you can expect-wide selection of makeup, hair products, and the like. This Ulta location is the most convenient to me-as it is near a Target and a Costco. However, I need to stop coming here and stick with Sephora. The times that I have visited something has always gone wrong or has been sour. More specifically, the employees at this location are people you want to avoid. On one occasion they charged me twice for the same shampoo and conditioner, but I did not realize this until I got home. Because I do not live in the vicinity, I returned to the store about 25 days later to get my money back and to pick up a few other things. The manager gave me a hard time about the receipt and said "why didn't you come sooner?" I notified her that I had called the store the same night to notify them of THEIR mistake, and I was told to keep my receipt for a refund. The manager reluctantly (and with major attitude) told me that she would be back and left me at the counter. She returned half an hour later. She notified me that she had to review the security tapes to see what happened on that day. She then stated that because I had asked the sales person about a product during the transaction, I threw her off-which must have caused her to ring up the items twice. I laughed my ass off. Terrible excuse and unprofessional service. On another occasion, Ulta sold me a bad CHI Deep Waver. It was on the Sale rack-but the sales associate stated that they had never been used-they were just making room for new merchandise. When I got home, the inside product was missing. In addition the machine stopped working 62 days after I purchased it. I took the product back in the box to exchange the product. I have an Ulta beauty card-but the employees stated that there was no record of me buying the product because the beauty history erases every 60 days. How stupid. Also, the employee kept suggesting to me that I had not purchased the product recently because she "hadn't seen those in a while." Uhhh, then you must not know your merchandise well. I pulled up my bank statement to show the employees that I had made a purchase, but even then they stated that they could not use that information to help me return the product. Thankfully, CHI is an awesome company and exchanged my product for a small $15 shipping fee. This has been a bad relationship. Bye, Ulta in Everett. read more

I read the other reviews and wished that I had as great an experience that they did, but unfortunatley I experienced something rather ostracizing and disheartening. I was not greeted and actually, the manager walked on by just staring at me. No smile, no "How may I help you"...maybe because I am not white? I noticed that she walked right to another white customer who was taking her time making a decision on hair curler...or something like that. Wow, I was shocked and then figured that I'm just here to get gifts for my co-workers and realized that out of all the reps here, nobody asked me if I needed help. I looked around and they just seem to look away or one ULTA rep. just was looking at me....maybe to see if I was stealing??? I am in my 30's and not white. I am clean cut and a professional, so I am very shocked at their behavior and attitude! I noticed that the other reviewers on yelp were white femailes and they gave 4/5 stars...and could actually get help from ULTA's customer service, but I never thought that this would still exist in today's society. Terrible for minorities, good for white individuals! read more

Aaaaaand I'm officially done shopping here. Good products and some nice employees but unfortunately a few bad eggs have ruined the bunch. Have to chase employees down if you're not carrying a Vuitton bag, most are super rude and won't deign to look at you when talking. Have gone in about 6 or so times now and am always made to feel unworthy of their products and services.Have tried to call to see if certain products I need are in stock and the phone usually rings for a full 3-5 minutes before someone picks up. I even timed it last time because it was so surreal. Management needs to hire people that don't just know how to wear make up but how to interact with customers as well. read more

One star is for my last hair salon experience. I went in with a Bob and asked for a trim and walked out with chopped up hair. I had no choice but to go to a professional salon, high end, to fix the mess she did. I had to get a Kriss Jenner haircut because the Bob was ruined!! Her name was Britney. When I complained, which I never have before but I was so pissed off, I had to call and go in person. The manager offered to fix it, she was very nice but I just don't feel comfortable going back, even though it was going to be free. They excused Britney saying she had a bad day... Then she shouldn't be cutting hair on her bad days!!! Her blow dry was the lousiest blow dry ever!! The whole experience was bad, she was nice in the beginning but once I saw how she butchered my hair, I didn't care how nice she was!! I love buying products there and I give that 5 stars!!! But hair... Only one star! read more

I have to be honest and say that the store is very nice and employees are very helpful. However, the salon is HORRIBLE and I would not waste my time and money on that. I USED to be a regular customer, but recently the girl who did my hair quitted and I decided to make an appointment with ALDA for simple partial highlights. Well, I have to admit that Alda is a very nice lady, but she just does NOT do a good job. When she finally blow dried my hair I saw the horizontal strikes all over my head and especially where I part my hair. She explained it to me that it is ok and I should put some purple shampoo on them and they will go away. The next morning when i washed my hair it looked even worst when the night before, so I went back so she can fix that disaster but it did not work out and I end up having big yellow stain by my forehead. I also forgot to mention that I spent 2 hours doing my hair the first time and another 2 hours fixing them. NO RESULT! I went back and complain to the manager and I said that I want my money back because I have to pay double to someone else to fix it and she said that they do not give money back for the services. The manager offered me another appointment with someone else, but I am so afraid that it will be even worst. I warned her that I will post the negative comment about the salon, so people will know and will not go there and she said that it is fine and there is nothing she can do about it. I think I would get a better result if I go to the beauty school and pay only $20, so the students can practice on me, but they will not screw up my hair since they work under instructor's supervision. read more

This place doesn't ever worth a one star . The company has great products but the stuff are horrible terrible I'm really shocked the way how they treated me . I will never go back . I recommend highly Sefora. read more

These people don't care about their customers. they do not know/track their inventory so don't trust what their website tells you that they have in stock. I used a gift card to place a pick up order, got the confirmation email/text and promise that my order would be ready in 2 hours. I snapped and tossed the gift card thay I used and tossed it in a public trash can. 3 hours later I still didn't get the confirmation email/text telling me my order was ready so I called. the girl told me that they were "training" and someone was working on my order. she said I'd receive a confirmation text in a few minutes. I decided to drive to the store since she said my order would be ready in a few mins. still no confirmation text. i decided to walk in the store to see what they're really doing. What are they doing? Talking. The manager talking to the cashier. I walked around the store watching the employees asking anyone if they needed help, hoping one would come up to me. finally I get a text so I walked up to the cash register to find out one of the two products I ordered (and checked the online inventory on) wasn't in the store. They didn't care to help me reload my gift card money back onto a new card, they didn't offer to ship me the missing product that their shitty inventory counting system told me they had. Nothing. If you want beauty staff that care about you - go anywhere but here! Didn't offer me a coupon NOTHING! read more

Not only do I like to call this store "the women's home depot" but I want to praise the beauty salon. I recently attempted to color and highlight my own hair. I had previously been going to an Aveda Salon but due to an injury had been out of work. Needless to say, I messed up. I called Ulta and explained my plight to the Salon Manager. She told me to come right in. She observed my hair and promptly introduced me to Ashley, one of the stylists. Ashley transformed my "disaster" into a beautiful color with highlights so perfect, I get compliments wherever I go. She is so professional. I highly recommend her. read more