This place doesn't ever worth a one star . The company has great products but the stuff are horrible terrible I'm really shocked the way how they treated me . I will never go back . I recommend highly Sefora. read more

These people don't care about their customers. they do not know/track their inventory so don't trust what their website tells you that they have in stock. I used a gift card to place a pick up order, got the confirmation email/text and promise that my order would be ready in 2 hours. I snapped and tossed the gift card thay I used and tossed it in a public trash can. 3 hours later I still didn't get the confirmation email/text telling me my order was ready so I called. the girl told me that they were "training" and someone was working on my order. she said I'd receive a confirmation text in a few minutes. I decided to drive to the store since she said my order would be ready in a few mins. still no confirmation text. i decided to walk in the store to see what they're really doing. What are they doing? Talking. The manager talking to the cashier. I walked around the store watching the employees asking anyone if they needed help, hoping one would come up to me. finally I get a text so I walked up to the cash register to find out one of the two products I ordered (and checked the online inventory on) wasn't in the store. They didn't care to help me reload my gift card money back onto a new card, they didn't offer to ship me the missing product that their shitty inventory counting system told me they had. Nothing. If you want beauty staff that care about you - go anywhere but here! Didn't offer me a coupon NOTHING! read more

Was not impressed at all. You have to chase employees down just to receive help. No one asks if you need any help. I got a very snobby vibe in ulta. So it will be a while before I return. There actually was one awesome girl who helped me, she was really nice. But the rest of the employees were just snobby and ignorant. If you work at any store you should be knowledgeable when it comes to services and products. I initially went there to get eyelashes put on. And no one except the young lady (who helped me) knew anything about those services. How is that possible. Ulta employees get your lives together please. I finally got my eyelashes done 18 dollars later. They were nice but not for all that trouble! read more

I love this place. I come here a lot for my make ups. No cheap but no expensive. I recommend it

Yay! I am a mom of a 2-year-old boy. In other words, I need some affordable pampering now and then. I had an appointment to get my hair cut on the day of a huge snowstorm, and was super-bummed at the thought of it potentially being cancelled. But nope! Me and the stylist, Molly, both braved the elements to get there, and I'm so happy we did! Molly did a great job! I loved the product and the experience. I am not super-talkative when I go to get my hair cut - I relish the time of not having to be 'on'. But at the same time, I loved being around Molly and the other stylists that were working that day, listening to friendly, grown-up conversation. It was fun and relaxing, AND I love my hair. Isn't that sort of everything that a hair appointment should be?! I'll be back!! :) read more

I am responding to the post from Casey from Boston. Marlene has been my hairdresser for years who does AMAZING WORK! I am also a natural blonde and about twice a year I get more highlights done (that is all I need). I have recommended many of my friends to her who have also loved Marlene and become lifelong customers. It is unfortunate that you did not get what you want, maybe the other place was just doing your hair wrong for so many years you thought it was right and then it became Marlene's job to give your hair life again! My hopes for writing this review is counter the horrible review below! TEAM MARLENE! read more

I love Ulta! I wish they had more around the area, but the one in Everett is close enough to me. They always have great sales on the best products and a $3.50 off $10 purchase coupon all the time. Service is good and helpful. Haven't been to the salon before and probably won't. I love my stylist. :) read more

i've come here a handful of times to get popular make up when i can't make it to sephora. i also got my haircut here once. while it was a bit shorter than what i wanted, the girl gave me a complimentary conditioning treatment that made my hair really soft. normally, it would've costed about $250. the stylist recommended this in lieu of the japanese thermal reconditioning treatment that i get. another time i was here, philosophy reps were there and gave me a complimentary facial scrub treatment. they were super nice and informative about their products. they were excited that ulta began carrying the philosophy products. the employees are generally pretty nice but sometimes it can be difficult to find some assistance. read more

This place is horrible!!! Nothing is ever in stock even though online it says it is. Workers don't give a damn about customers. This place is a joke. I can't deal with this store anymore. read more

I have to give five stars for the store the store manager is fantastic picks out colors that suit you as far as lipstick eyebrows extremely knowledgeable she really knows a lot about makeup I've been to professionals and they weren't as good as she is I'll give it a ten thumbs up LOL read more

being a beauty and makeup lover I love going to stores like this. However! they are always out of stock of the things I'm looking for and never have enough makeup remover to remove any swatches you dare try. they no longer give samples which is a huge disadvantage when competing with other stores (you know the one). The kicker? whenever I do find something they actually have its been opened and used. The employees don't even maintain the displays correctly. Awful. Braintree location is MUCH better read more

This location is great! I go in a lot. Friendly atmosphere! Like talking with gf's! These ladies are real and on trend! Store is always neat and clean! Alda cuts my hair. Nicolina has helped me in the past and she is the best! I love this ulta and have recommended it to all my friends! read more

If you cannot decide between drugstore makeup or something more high-end, Ulta is your place. Ulta is jam-packed with makeup, hair products, fragrances, nail products and more. This location even has its own salon inside, though I've never gotten a haircut there. The employees at the Everett location have always been friendly and approachable. Prices range all over. This is also one of the few (if not only) places in the area that carries NYX Cosmetics. read more

I love Ulta because of their variety of products and their rewards program. After too many negative experiences at the North Shore Mall location, I decided to swing by this location on my way home from class. I had a lot of shopping to do (mostly gifts) and had a lot of questions. The employees were patient, polite and answered all my questions. This is the complete opposite of how my experiences at the North Shore location were. This location is now my new "go-to". Even though it is quite out of my way to drive to Everett, the customer service is worth the drive (it also helps that theres a Bath and Body Works next door, too). read more

It is a little messy and unorganized, employees are not so nice and helpful but they don't say anything when I stayed in the store about 2 hrs read more

Pros: good selection of both high-end and drug store brand cosmetics, skin and hair care, perfume etc. Cons: The staff is not helpful and is rude. They are snide and more unpleasant if you present a coupon or try to redeem a Ulta club reward gift. Ulta in general, their coupons have sooo many restrictions; READ THE FINE PRINT! read more

This is where I buy all of my hair and make up products. I am also a reward member so I get awesome deals, gifts and coupons! The staff really knows about cosmetics and genuinely cares about you. Great place! read more

I've been going here for over 5 years to get my hair done , always happy with my cut and color , especially with my hairdresser Alda, she does a wonderful job with my hair, never disappointed. The workers are very friendly and helpful , I will keep on getting my hair done here, I dont trust anyone else . read more

I've gone to this salon location a few times now and have gotten my hair cut, colored and styled by Diane. She has done a fabulous job every time and I always get tons of compliments on my hair! read more

I have had crystal and patty and they are both great! Crystal did my hair and makeup for my wedding and I loved it!

If I could give 0 stars I would. this place is trash! well the salon mostly. the products they have are ok nothing "amazing" and the makeup selection is poor. came here to get a "blow out" and left with chopped hair. the stylist I had was crying, complaining & unprofessional. her son had signed up for the army or something like that. Anyway I booked my appt online and had just asked for a blow out an a little bit of thinning with those thinning scissors they use, simple right? its what I ask for every time I get my hair done and every other salon gets me. my hair was very long half way down my back and she left me looking like DORA! didn't stop when asked to stop I was told to relax and that she had to even it out but my hair just kept getting shorter. when I was done one of the other stylist( who actually know what she is doing) commented and her eyes grew big in surprise of how ugly the bitch had left my hair. Never go there avoid at all cost go to a real Salon pay the Extra money. online they say one price and in person its triple the price for shitty service. oh and if your brown or Latino like me forget it they just stare at you like your about to steal or as if have 10 heads. in the end all she said was its just hair it will grow! no bitch that's not the point. & Marlene, Marley is another lady that works there she is awful too, very rude and sucks so bad at doing hair no idea how she still works there. ugh rant over. read more

Ulta's cool, but since there's only one location around, I can't get here too often. It's quiet, clean, and it's easy to find what you're looking for. Prices and promotions are hit or miss; one Neutrogena product was $19.99 (!!) while some cool Renpure and Sally Hershburger products were buy one, get one half off. That's in addition to the free Renpure ($6.99) conditioner I'll get after rebate! I'm a girl who loves a deal, so I go here when I can, but until there are more locations, it'll be Sephora and Target for me more often than not. read more

I'm giving them a great review for dealing with all the angry and rude customers they deal with on a regular basis. People are so entitled and think the world owes them. It's a makeup store; not a miracle store. Get over yourselves ladies!! read more

Ulta is bright, clean and the staff WAS FRIENDLY. Scary, seeing as my boyfriend was dragged in and not on best behavior. I bought two faux fur pillows for $1.99 each! I also bought some ABBA hair care products that until now I've only been able to get on the west coast or via eBay. SO happy! I asked questions and they were quickly and thoroughly answered. Line moved fast, and on a holiday Sunday weekend...Clearance area is great. Although, like most yelpers already said, brands like Method and Booths and the like I'll just go to Target for. Can't wait to see if the salon experience is any better... read more

I echo Betty C.'s review 100% - the service leaves much to be desired and I wish a few more high-end brands and fragrances were offered. On the upside, I want to say that Ulta's own brand of makeup, particularly the eyeshadow, is pretty darned good and inexpensive. Highly pigmented, long-wearing, huge color range. If you want to experiment with makeup, the Ulta line is probably a good place to start. read more

Great selection, nice staff, organized stock. Tons of great deals. Super happy this Ulta is so close to my house!

I love going to the store for their item selection but their customer service always leave something to be desired. I have had various issues in the past but the most recent incident on Sunday I was trying to get a recommendation for a hair mask . There were 3 people in the salon: 2 with customers, 1 doing her make up and conversing with 1 of the 2 people doing clients hair. So I found someone on the floor on the lux make up side. She said I'm not sure but go to the salon and ask them. So I went awkwardly to the salon area where the 2 women were talking and the one that was doing a woman's color told me about 2 products , and told me to basically go find them. So I was left to go on a scavenger hunt. In the end my boyfriends 14 year old sister made her purchase and I bought 2 hair mask samples she found and teals bath product. I tend to be a stickler for customer service but I have worked in retail as a cashier and on the floor of retail stores and I know that no one really wants to be on a scavenger hunt when they do not know what they are looking for. Had they listened they would have known I was on a budget and was only recommended products that was 45$ + and that I tried one of those before and was not happy with it. Also I feel kinda bad as I know when I am getting my hair done I don't like my stylist to be distracted excessively with other people's questions and needs. I appreciate that the sales girl on the floor did not know a lot about hair but I feel that they should at least have some basic knowledge about skin, hair, and make up as that is what the store carries. read more

Ulta is kind of like if you took parts of Sephora, CVS, Boston Beauty Supply, and Whole Foods beauty section and put them in one store. They have everything from vats of generic cocoa butter to Strivectin. Its neat and well organized like Sephora. The staff doesn't bug you, they hang back and help if you ask for it, that makes me feel more comfortable playing in the makeup section. The amount of testers is somewhere in between Sephora and CVS, not everything but an ok amount. Oh and I don't have to go in a mall so that's a plus even thought the location is out of the way. read more

This store has everythingggg..the makeup selection is fabulous, they have hot tools & hair products galore, and the staff has always been kind enough but not too pushy. The only reason I didnt give 5 stars is because I feel like as a hairstyloist I can find the same stuff for a better price, if I wasn't a hairdresser I'd definitely give 5 stars! read more

I went in today knowing what I wanted. However, when I walked in...a saleswomen clearly saw me looking and didn't acknowledge me! Rather walked by me to someone who had a bag filled and was carrying a designer handbag and sat her down to do her makeup and help her!! I normally would have walked out, however, came for specific travel size items that only they carry in a hurry and I had made the trek out there!! I then decided to purchase the makeup that I went for...knowing that I am going away soon and was already there!! I approached the register asking for assistance and I was helped by someone who did not know the brands at all and was so uninterested in helping me! Instead of her suggesting brands of mascara, I had to ask her about specific ones and not have her guide me at all...despite me telling her what I was looking for! Then, when I asked her to clean the brushes because of germs, she did so reluctantly!! After selling me one product that I was looking for, I told her I was trying to save money on the other products...so she guided me to the Ulta line and disappeared! She then sold me a blush/cream stick that is way too orange for my skin! I will from now on stick to Sephora or another Ulta location for makeup guidance and come here if it is the only option! read more

This was by far the worst salon I've ever been too. I was there for FOUR hours to get color and a trim. The hairdresser was late, so unprofessional, and talked way too much about her personal problems, drug addicted mother in law, and how she pawned her engagement ring so she could pay her bills. It was awful. I like chatting with my hairdressers, but she was just too much, and again, it took FOUR hours of my day. The salon area does not have their own receptionist or anything, so customers in the store looking for products end up asking the hair stylists questions, which distracts them from your appointment and is really annoying. I gave this salon 3 shots, and they're out. They even made me pay when I came back to get color fixed when they really messed it up once. I don't even think it's appropriate to call it a salon, actually. Don't ever go. read more

I never write yelp reviews, but my experiences with the staff at this Ulta have been so frustrating I thought documenting them would be helpful to others. Each and every time I take a trip there (which is embarrassingly often, thanks to my extensive makeup collection!), the staff is astoundingly unprofessional and rude. Never, not once, has anyone offered to help me search for a product -- I have always had to seek out an employee for assistance. This wouldn't normally bother me, but 9/10 times the employees don't seem to be doing anything anyways. They're typically either gossiping with each other -- loudly enough for anyone within earshot to hear -- or putting on makeup themselves. If I need help and stand nearby for a few seconds waiting for a moment to interject and request assistance, they act as if I'm bothering them... For having to do their job. The horror. The shelves are always messy and disorganized, the employees do not show any care towards the customers, and the women seem to be far more concerned with their appearances and reps amongst each other than assuring happy experiences. It's a pity, honestly -- with the immense selection of products and ideal location, the Ulta chain is sitting on a goldmine that's ruined entirely by the pathetic attempt at customer service in their employees. If I find what I need through another seller, I will choose to take my business elsewhere without hesitation. read more

I am extremely disappointed with my second visit at this Ulta. I came in yesterday to have my second facial treatment before my wedding (this weekend!) and the employee was a no show. What I don't understand is I got a call from them on Friday asking me to confirm my appointment, which I did and she still couldn't bother to come in?? I just wish they hired someone who was more committed. read more

This review is for their salon only. The haircuts are fine and the prices are reasonable, but their scheduling is ridiculous. I've been waiting 45 minutes for my scheduled and confirmed appointment. I don't blame the stylist; she's got a lot of hair to straighten on her precious client. But I do blame their scheduling system. I've always gone to Ulta for hair cuts, but I'm not coming back. No one wants to waste an hour on the weekend sitting at Ulta. read more

They need to work on customer service . The ladies have an attitude when you need assistance. I will be choosing a different store next time . read more

I really love this place. I went in to get some waxing supplies and walked out with some great suggestions and a recommendation for an esthetician. I was really nervous never having had anyone wax me before, but Amanda was amazing. She made me feel very comfortable, she clearly knew what she was doing. She was so fast for the most part it really didn't hurt. I would recommend her to anyone, especially if its your first time and you're nervous. read more

This is for the salon ONLY, I think the store itself is great. I came in at 10:30 a.m. for a trim and color. I will say that Jessica did a great job on the cut, no complaints there. As for the color...I asked for a single-process color **as light as you can go without it looking brassy.** I have olive skin and HATE orange-ish (?) hair color. I made that clear several times, and asked several times if my request was realistic, and she assured me that it was. She described the color as "ash blond." So she did that, and mentioned that they were having a special on highlights, so I took advantage of that to make it even lighter. As you can probably guess, it came out orange. She put a toner on it, still orange. She added more highlights, still orange. As she tried more things, she also tried convincing me simultaneously that it was NOT orange, and that it was my fault because she warned me that it might turn orange. Umm, no, she didn't. She then asked me what I wanted her to do--I said, FIX THE ORANGE!!!!! I am not a hairdresser, I don't know how to fix it! She truly seemed to not know what to do. I asked for more toner, but she was afraid it'd turn my hair blue (!). I have had toner before, and was ok with the risk, but she really didn't seem to want to do it. This ordeal took almost four hours. I left at 2:15, after having been there since 10:30! In fairness, she did a great job on the cut, and did not charge me for any of it, which I felt bad about. But the color is awful, and any stylist who lies about what you discussed and lies about the fact that she did it wrong (saying it was not orange), is bad news. She really didn't seem to have a clue how to fix it, and wound up crying while I stood here. I never yelled, and in fact thanked her for trying to fix it, but this place is just not worth the time or stress! Now I have an appt elsewhere to fix it later tonight... read more

I had my hair cut at Ulta on several occasions. The last time I was a few minutes late for my appointment, however I called ahead to tell them I would be late, and asked if I should reschedule, and was told it was ok, and to come in. Melissa washed my hair, and then afterward, while my hair was wet and I was sitting in the chair for the haircut, she told me she could cut my hair, but didn't have time to dry and style it. I was charged the full price for a cut, blow dry and style. If Melissa had told me before she washed my hair that wouldn't have time to dry it, I would have just rescheduled. Needless to say, I will never go back there. I'm also warning everyone I know about this horrible service. Ulta is just a mediocre salon to begin with, and and the service is incredibly poor. I will never go back and as I said, I'm telling everyone I know. If I could Ulta negative starts I would give a minus 5 stars. read more

I loved this salon! I wanted a new hair salon that would be reasonably priced and friendly, and I found it! I had Diane who just started working there - she was amazing! I had a great conversation with her and she has been the only hair stylist I've ever had who understood my hair cut request and executed it flawlessly. I will definitely be returning! read more

Yikes! I have a 6 month old daughter, so I was very excited to get my hair done. I made an appointment a week or so ahead of time, and about 25 MINUTES before my appointment the hair stylist (Tara) called to ask if I could reschedule for the next day because she's come down with a bug of some kind and can't do my hair. Sorry, that wont work for me! I understand sudden cases of illness, but when only giving me 25 minutes notice it would have been nice if they offered me some kind of discount or SOMETHING for my next appointment. Nope, nothing. I will never return to get my hair done at this salon (even though I have been going every 3 months or so for about 2 years). Bad business practices. read more