I went to Texas for vacation from New York and I got my hair done by Sarah, my hair looks magical. I love it! 100% recommend getting your hair done by her! Sarah is an amazing stylist and has wonderful customer service skills. read more

I come to this location often and was there last week excited to get my eyebrows waxed and buy a new foundation. I had just missed the 'eyebrow artist'. Don't they know I want what I want, and I want it NOW! JK. I told the girl I'd come back the next day, but instead went to the Nail Focus down the street (review to follow?). So I moved on to the makeup experts, which the girl was not. She couldn't tell me anything about anything. Good thing I let my intuition guide me and am happy with my choice (Smashbox High Definition). I'll be back to use my reward points, if I can figure that system out. Why won't they just send me a five or ten dollar gift card like DSW does? Instead I have to pick some crappy item and have no idea how to keep up with what I am eligible for, when or if they expire and what items I can choose. Boo for Ulta rewards system! Or am I just slow? read more

I had my hair done by Sarah and it was not the greatest. It was one of the only places that opened due to COVID-19 and I was desperate, plus I read the great reviews on here about her. I booked for a 5pm appointment but she calls me the day before to move it to 4pm, Ok sure. I show up and end up waiting till 5pm because she was running behind....ok fine. The store is virtually closed except for the salon portion so nothing to really do for an hour, wasted my time. I was also told in an email about the COVID-19 instructions that the stylists would be required to wear face masks, none of them were. When I showed up, nobody really said anything to me and Sarah barely looked up to say anything to me. But she was quick to answer the phone in the middle of cutting my hair to book an appointment for 10mins. I'm already annoyed at this point. Not to say she's not a nice and sweet person, because she was. Just the service and the haircut was really bad. My hair is all chopped up and uneven and it grew out to be even worse. NOT WORTH THE $65! This is a Supercuts haircut and even I've gotten better there when I was a kid. I WILL NEVER GET MY HAIR DONE HERE AGAIN and this was my first time. Go to a REAL salon if you want to spend $65+ on a haircut cause you'll get REAL quality and your hair wouldn't look like it was butchered by an ax. I had nice even layers in my black Asian hair and now it's ruined and gonna probably have to chop a lot off to fix it. There's plenty of nice and real salons in Las Colinas, so go there! read more

I called the ULTA in Irving to see if they had a Babyliss 1 1/2 inch straighter and also if they had the promotional free mini straightener and blow dryer and the answer was yes to both questions. I drove to the store, picked out the straightener plus a few brushes and products. I go check out and am told they don't have any promotional free gifts and that I can order online and get the gifts and have everything shipped to my house. That doesn't do me a bit of good since I am from out of town. Also next to the price of the Babyliss items there is a sticker advising that purchase qualifies for a free gift. I put everything back and left the store. Poor customer service and I will never return to this particular ULTA again. read more

Interesting reviews. Pros -large, open, lots of floor space, well stocked shelves, online coupons (typically $3.50 off $10 or sometimes 20% off, etc,) - random good finds marked down in clearance Cons -difficult to find sales people working the floor -seems as if those working the sales floor aren't knowledgeable about products or current sales in the ad -cashier once seemed irritated that I had some manufacturers coupons AND an ultra coupon to use in my transaction. (Who doesn't like to save a bit?!?!) This can happen at any store but it's so disgusting that people open products, try them, and outback on the shelf. So, always double check whatever you are purchasing to make sure it hasn't been used already!! It's always busy on the weekend but the checkout lines go fairly fast just don't search for a sales person to be working the floor! read more

I am a fan of Ulta but this is one of my least favorite locations. I wish the customer service was better b/c it's so close to my office but alas it's just piss poor. It's hard to find help and when you do they are not helpful. God forbid if you go to the high - end side and ask for help for a mass market item. They will admit they know nothing about and don't even try to help. End of conversation. When I ask who I can ask for help, they tell me to go to the ladies at the cash register....but they are busy with a line and you are just standing there! Or if I ask where something is they then ask me is it usually right here?....um, you 'work' here. I am asking for YOUR help. And I gave the salon a few chance but it wasn't a good experience either. After another bad experience today, I just refuse to ever go back to this location. read more

I've been a longtime client of Chrissy's before she left Ulta and just found out she's now literally across 635 at Hightower Salon! No offense to the other stylists, but in my experience, nobody does the job Chrissy does. Even though I won't be visiting the salon, Ulta has a great selection of hair products and makeup that I will continue purchasing. read more

Service was great. The assistant manager helped me with my hair crisis. I had a really BAD hair dye and even though it took over 4 hours to fix the coloring on my hair, she was patient and worked diligently. I've been getting a lot of compliments on my new hair color, so thanks Ulta. read more

I always went to Ulta's Salon for makeup services, but never for my hair till my mom recommended me the sweetheart Simaria! It's been over three years and my mom and I still go to her, as well as my dad! Not only is she phenomenal in hair, she's also amazing at makeup!! Without Simaria, I would have never taken the risk to go blonde and now I trust her to do whatever she wants with my hair because she knows what's she doing and always takes risks that pay off with new techniques! If you want good makeup and want to take a big step in your hair, make sure to book with Simaria! She now works at Ulta Southlake! read more

This is my one stop shop for beauty products and makeup! I purchased my titanium flat iron here and I kid you not I have had that bad boy for over 5 years and it still heats up strong and gets my hair lookin right! If you catch Ulta on a good day you can get someone to do a smokey eye for you if you are going out that night. That's right, for free! Their prices are pretty much retail but occasionally I'll score a good deal there. Overall their quality of products and selection is always top notch. I'm always happy with my purchases here. read more

I am so disappointed with this salon, they're always canceling appointments, they don't offer a solution and then they want to reschedule 2 weeks out. They do things to your hair that you don't ask for (Hair dresser Betsy) and then charge you $65 to trim your ends and $85 for an all over hair color that stains all your clothes over the next 2 weeks. Cheap hair color, unprofessional service. read more

I've used their salon service ... only problem I have with the salon, although it's in the back of the store it's open to anyone who walks by. The relationship between the client and the stylist is a personal relationship not to be shared with customers walking by. Other than that, I'm a fan of Ulta. I'm like to stop in and browse. I've signed up for their reward program, which allows me to receive discount specials via postcard and magazine flyer. AND ...purchase points toward free items. Staff is always friendly and helpful. They get busy during the holiday, so shop early. Watch for specials .... read more

I had my hair done twice by Sarah at this location. I had asked to get my red-dyed ombré hair to a silver ombré. I paid approximately $200 for each appointment and in the end, my hair stayed silver for only one week. I didn't know much about hair care at the time, and she didn't give me any knowledge on how to maintain my silver hair when I asked her. Instead, she told me I would have to come in every 1-2 weeks to maintain my hair. The prices are outrageous and she continuously doesn't finish the job for you, so you have to keep coming back. I cancelled my appointment after I realized I was being overcharged and not getting the help or results I wanted. I would not recommend getting hair service from Sarah at the Ulta Salon. read more

I checked out the reviews on YELP before going in but was still skeptical of a "walk-in" salon. Just like anything else, u never know what u may find, so keep an open mind. Thank you to those who reviewed recently because that's what got me in there. And a big thank you to Ashley Smith-Linder who did an awesome job with my hair. I was concerned at first. I asked for two stylists mentioned here on YELP and neither of them were there. Then I asked who is skilled at working with curly hair. Well I got "everyone here is". I almost walked out. But I needed a trim at least so luckily Ashley's client didn't show and she took me right away and wowed me. She listened, gave suggestions, and we had a respectful back-and-forth about my hair. She was not afraid to listen and tell me her thoughts. Plus my hair looks fabulous! Don't sleep on ULTA ;-) read more

Ulta Beauty - Hair Salons Near Me - Irving, Texas

Chrissy James is amazing! She has taken me from my natural black hair to light brown/blonde and back to chocolate brown. She is versatile and a color expert. I trust her with my long hair 100% to go in any direction I want to go. Ive seen her four times now and will keep coming back. In fact, I live in The Colony and have an Ulta three minutes from my house but I drive to Las Colinas just for her expertise and care with my hair. She is also super flexible and fits me in last minute at times because of my crazy schedule. I highly, highly, highly recommend her!!! read more

I came here to get my hair dyed from Simoria this week. When trying to explain what I wanted, she seemed to have a bit of an attitude and told me she couldn't do what I wanted in one sitting. When I said that I've gotten it before and tried to find a pic of my old hair she cut me off and said "okay, I believe you" a bit rudely. So I let her explain what she was going to do etc and she came back with a quote that was WAY higher than what I was originally estimated. I said it was out of my budget and since I felt bad i had made an appointment and wasted time, I decided I would just get a haircut. Before I could finish saying that she said "OK you're going to go over here and have her cut it." I just didn't feel like she was very polite and ruined my whole experience. I probably will not be going back to Ulta Salon again. read more

Pros: 1. customer service is friendly and points me in the direction of things I need 2. Good stock 3. Convenient location Cons: 1. Nobody greets at the door or asks if I need help ever 2. There's one person checking out an entire line of people every time I go in. The line can be ten deep, one person at the register and 4-5 other employees walking around aimlessly. 3. Pricing isn't marked clearly. Eyelashes were on sale. Another customer and I were wondering which ones. Turned out to be all. I would've purchased more had I known. ‍ read more

No one will help you if you ask for help they'll look at you like your crazy and not even give a swatch. I DID all the work not even one helped me. NEVER COMING TO THIS LOCATION AGAIN!! read more

Chrissy is the best! Went in today to get my color fixed (it had been a few months, so it needed some love), and she totally refreshed my look! Definitely go to her for any color needs. She's one of the best. read more

Jamie is the best! She gave me long layers with out cutting to much hair off! She has cut my hair my past 2 cuts and I will definitely be back. Her assistant Amy gave me the best scalp massage too! Worth the money! read more

Very happy to have an Ulta nearby. Only reason I'm giving a 4 out of 5 stars is that they run low on stock and the stations where you pick up cotton balls, q-tips and make-up remover should be kept more clean. I tend to come in about once a month and always seem to be looking for one thing in particular, and more often than not they are out of that particular color or shade. read more

Sarah did a wonderful job on both my hair and my daughter's! We have both received several compliments, and couldn't be happier! My daughter needed something fun to match her personality, and I wanted something fun but still professional (because of my job) plus easy to maintain. Sarah perfectly picked up on our tastes and we both ended up with amazing looks and exactly what we wanted! We definitely will be going back to Sarah in the future! read more

Sarah Arentz great hairstylist she always does a good job. I always leave the place loving my hair and she gives really good suggestions on what would look good on my hair and shes right all the time. I am so glad I found someone I can trust with my hair. Price wise its expensive but I find it worth every penny. Plan on going back again very soon. read more

I was in town from Houston visiting family and desperately needed a haircut. I read Simaria's reviews and decided to give her a try. WOW!! No regrets!! She listened to what I wanted - I showed her a picture of the style, and we talked through it. I absolutely love my haircut! Professional, courteous, knowledgeable, and talented. If you want a WOW factor, book her for your next haircut. read more

Sarah A from the salon does an amazing job on my hair! I have going to her for five years now since I moved to the area! Highly recommend!!! read more

Ulta Beauty - Hair Salons Near Me - Irving, Texas

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Came from out of town for a wedding. Got makeup appointment same day. Terry knows what he's doing! From matching my foundation to application..it was perfect. Great experience. Friendly staff. (Even helped me pick a scarf color to go with my outfit and made up face!) Thank you so much!!! Coming back for another wedding in the summer and I know whom I want my make up done from! read more

The manager is very rude and she acts like she doesn't care about anyone. You're a manager at a store, what makes her so stuck up? She should learn some manners before doing a job in customer service. I think her name is Kate. read more

If you are going to offer free gifts with purchase, please have them in stock and if you don't, please substitute an item OR how about this, take down the free gift signs. Just sayin. I have never had good customer service at this Ulta. I will stick with Sephora. read more

Pleased with my hair, disappointed in my experience. My regular stylist wasn't available, so I booked an appointment with Chrissy. Overall, she was polite and my hair turned out great- but she was also very careless. She was rough on my hair when handling it- especially during shampooing/application of toner. She squirted toner in my eye, rubbed the sides of my face forcefully (cheek to temples) with a towel without asking (thereby wiping off entire sections of my makeup), and wet my neck so much during shampooing that a significant part of the back of my shirt ended up soaked. Continued to be rough while blow drying my hair. My hair turned out nice, yes, but I will definitely be sticking to my regular stylist who treats me with care. I followed this stylist from the previous salon she worked at, and if she ever leaves Ulta, I will follow her again. read more

Ulta Beauty - The back of my shirt after my shampoo. - Hair Salons Near Me - Irving, Texas

nothing special. like any other ulta's. i just came to pick up some things for the wife

Simaria is the best stylist I have ever had! I never leave disappointed and she is worth every penny...Thank you Simaria! I recommend her 100%. She is up to date on every new technique and I let her do what she wants. I am always thrilled with the results. read more

Usually I love going to Ulta. I've been to 100 of them. This one sucks!!! It's so messy and unorganized and they're always out of the make up I need. The only reason I shop here is because they have the stuff I need for my hair. If they didn't have that, I'd never even walk in this store. The employees are rude, as well. Do yourself a favor and walk down to the Target by them if you need normal make up. It's cleaner and way more organized and 99% of the time everything is stocked. read more

Super disappointed. This ulta is poorly stocked. I went in with a whole list of things... and this store was out of stock in all of them. There are entire shelves that are just empty and ton of items do lot even have their prices marked. I was told to go to Sephora. I walked out empty handed. read more

This Ulta was very difficult. And the customer service was trash. In this time that we are going through we have to wear masks therefore a lot of people cannot hear with a mask on. So I was talking to the girl at the front I could not hear her because she has a mask on. I thought she would be understanding you know? She rolled her eyes and talked to me as if I was stupid and I don't appreciate that. I'm not stupid. I actually have a four year degree and I'm going for another degree so don't make me feel stupid. I just can't fucking hear you. Another thing ... me and my mom share an Ulta rewards account it's in her name, I needed some make up for my birthday bash tonight. My mom said to head to Ulta because she thinks that she has some cash rewards. She did. she had $62 of rewards that I could have used today. But they did not let me use it. I repeatedly try to tell them I can call my mom right now she literally told me I can come here to use the reward money I can get her on the phone we have the same exact last name which isn't a common last name by the way. They still said no. honestly I think that's outrageous and dumb and inconsiderate. I understand that companies have policies but with enough proof I think it was OK to give someone $60 worth of cash rewards towards their purchase. This Ulta just wants to run you for your money because if it was me I would love to give my customers some money off their order because things are only getting expensive in this world so yes I would love for anyone to save as much coin as they can. Especially on their birthday. Will not be returning to this place. They can rot read more

I booked my appointment at the Ulta Salon in Irving Las Colinas, when I showed up they told me there was some confusion with my appointment, they make me wait for 10min just to tell me the stylist I was booked with didn't show up and that I should had received a call about the cancellation, well they didn't call or text. I asked kindly (I didn't want to be a Karen) to reschedule someday before Friday, I really-really need a haircut, they told me they were booked solid, then she offered 20% off of services that they can't provide. There is something about that particular store that stylist won't last, from one haircut to the next there is always new stylist because the previous had left. The lack of professionalism, the least I expected was a courtesy call or text but nothing, for someone who has a job and took time off for this appointment, I was offended by it, for me there is nothing more valuable than time and they just made me waste 40min that I won't get back. read more

Yes, this guy is leaving a review for Ulta. I sometimes find myself here when my wife has the keys while we're out. They have basically every cosmetic or beauty product so you don't have to shop all over town. They also have a salon. The people are nice and knowledgeable . Sometimes the lines are long though. They occasionally have very good deals and specials so you have to pay attention to the ads/mailers and also the signage in the store. I haven't used the salon, so I can't comment on it, but it seems to be pretty full service. read more

Have been cutting my own hair as even though i've been down here 3 years have only gotten my hair cut once and was either to lazy or cheap or figured I could do it better than going to get it done. Heard that there was a great one there named Brian and checked it out! Yeah my hair was messed up and he fixed it! Very nice back to flippn' it around again! yey! Ask for Brian! read more

I went to this Ulta salon a few times. The first stylist I had was Brian. He did a great job on my hair, but our schedules didn't mesh. I started seeing another stylist. The first few times she did a decent job, but after that, things went downhill. It always struck me as odd that she could never remember how she had cut my hair previously; I've had quite a few stylists, and they all remembered quite well, even after one cut. I would always have to tell her everything specifically, and she would always make me style it myself at the end. Isn't part of the appointment to have it styled for you? At one appointment, she cut my hair unevenly, and when it was styled, I couldn't tell. The next time I washed it, it was very obvious. She did get me in to fix it the next day, but had a little bit of an attitude about it. The next appointment was the last straw for me-I had the first appointment of the day and she came in 30 minutes late. I got the impression from her coworkers that this was a normal occurrence. I had been waffling about finding another stylist but this did it for me. I'm now going to another salon in the area that only charges $3 more for the haircut, and provides a much nicer overall experience. As far as the store itself? This is one of the least nice in the area. The products are arranged by type, not by brand, which I don't personally like. Products are very often out of stock or messy. I much prefer the other stores in the area, like Southlake or Coppell. If you just feel like browsing, it's worth your time to drive to another store. read more

I purchased a Chi flat iron several months ago and have used it less than 20 times. This morning it popped when I plugged it in. I put it in its original box and went to the Ulta store to exchange for the exact same product. Which by the way is $160.00. Sine I had no receipt and it's pass the 60 day return they offered me 2.00 to go toward my "exchange". Yes, you read that right! 2.00 for a defective product they sold toward an exchange for the same product. They gave me a number to call customer care in which I did. I was in hold 17 minutes before the phone rang on someone's desk who answered and then hung up. Poor product, worse customer service. Can I give them a zero? No customer service read more

I went to find a new foundation and I was helped by a couple of ladies working the floor. Noir was very knowledgeable and did a great job at finding me a color match in a very good brand. I'm very happy with my purchase, I'm glad she was there to help me find what I needed. read more