This was by far the most profiled & the most invasive,form of harassment I've ever felt at any store ever, I went to grab a few things with some friends and the staff not to mention the male manager were completely rude, I almost felt like they were stalking me. I felt bombarded, annoyed and uncomfortable not being able to enjoy my shopping experience, when one employee and the manager of the store was following me around profiling me like I'm some thief. It was super unprofessional to have ur staff following their customers down every isle, hovering \almost demanding\ smothering\ harassing me down ever isle I went down, asking me every other minute, if Im still doing ok. I must fit the profile of someone that steals, because my experience here was anything but pleasant, & Ulta needs to retain their employee leaders\ managers because not only was he following me around, he was very unknowledgeable in the few questions I did ask him, & wasn't friendly answering them. Is it because I'm a young female in my 30's that I fit the profile of a shoplifter, I ended up spending $200+ dollars there, so don't bother going to this store u will be bombarded and harassed. NEVER AGAIN read more

I will never go back to Ulta after realizing how watered down their products are. The left picture is a bottle of the same product that I ordered online from Truly. You can tell it's much darker and it has a much stronger smell to it. The right I bought from Ulta which you can clearly tell is very watered down. Same thing with my shampoo that I bought. read more

Ulta Beauty - Left was ordered online at Truly and right is Ulta - Hair Salons Near Me - Tustin, California

Andrea at the register is extremely rude, she is not friendly at all. She made my checkout experience uncomfortable, no customer service experience in my opinion. I can see why this store has 3 stars. If I can give this store 0 stars I would. read more

We walked into the store and it looked very busy. We were looking around a Katherine helped us. I was looking for skin care and she answered all my questions. Thank you Katherine ! read more

There was a pricing error on an item I purchased. The price tag had one price yet the item rang up higher. I asked a cashier about the discrepancy and she replied that it must have been a tagging error since it was a manual pricetag.. I have never heard this before! The cashier that rang me up chimed in and said "do you want the item or not"? Had I not been in a hurry, I would have requested to speak to a manager due to the indifference and rudeness of both employees. However I needed the item and just let them know how unprofessional their service was. read more

Still the most incompetent establishment with arrogant, lazy, rude and ignorant girls. Came here to get some perfume and the girl couldn't find my order, she was talking to some other girl about what they were going to be doing for the weekend. In complete disregard of the customer, these unqualified reps have nothing better to do but focus on their party's plans instead of going above and beyond. I'll be writing another letter to corporate. read more

I was just in and as I'm purchasing a perfume I'm asking the cashier very kindly if they'll be getting any shipment of their Lancôme lotion that's popular right now any time soon so she's reassuring with another employee and she looks me right in the eyes and says " I don't know what we"ll be getting we just get the boxes and open them up.." I just said oh ... ok. So rude of her I expected for her to engage with me and at least help me out, but she was pretty rude. Will not be going to this location no help whatsoever. I believe her name started with a K or C . read more

Had the best experience ever over with Celeste at brow benefit! Took her time to listen to my needs and consulted me through every step, and super funny!! Will definitely be recommending to all my girls, super happy with my results read more

The Colorpop end cap display is filthy. Testers are smeared with lipstick and the glosses are gooey and gross. I was really looking forward to making a purchase but walked right out of the store. I was so disappointed read more

Had a really good costumer service from Katerina. I think that's how you spell it. She helped me with all my questions just sad they didn't have the foundation I needed but she helped me find my shade and was very patient with me. read more

Edie and Daisy must have been the rudest duo, me and my girlfriend literally seriously felt uncomfortable, and as Male in his 30th year of life who just recently finally chose to let go of serious trauma/sex assault i unfortunately encountered as a minor. This Man(was literally constantly over my shoulder i hope due to fear of theft) because it was a serious invasion of space must have felt like a dumb dumb when we each made decent sized purchase's. I felt even more in shock/confusion when i asked for the manager and he ended up reporting to that was his position even though he constantly misquoted, said there was no sale or 3,5x deal....hmm maybe. Learn your product and stop harassing patrons you dickwad. The cherry on top to my worst experience ever at any Ulta, was i made transactions separately(I myself did 3 separate transactions and also one was a gift so they'd have their own receipt i) rather than daisy/Edie help my girlfriend they decided to take 3 customers behind her and make her wait for me. read more

My wife is a Muslim who chooses not to show her hair in front of men who aren't related to her. She gets haircuts at women only salons and ulta said they could accommodate her. In the middle of her hair cut, they brought a male customer to the back. She frantically ran into the bathroom, and she overheard the employees being dismissive to what just happened. She left embarrassed. If you say you will accommodate a customer then you should follow through. read more

Worst customer service ever!!!! Wont give you time of day unless you are dressed to the 9's. Gave me grief over a simple return. Also made a purchase with ulta credit card charges were approved but order wasn't recognized on ultas end. It's been over a week and I haven't received refund. I'm so done poor customer service, nobody greats you with a hello or smile, or offers any assistance. I'm canceling my card and taking business elsewhere. Maceys and saphora here i come!!!!! read more

I have been shopping with Ulta for a very long time and I'm a platinum member as well. I have been shopping at this location since it grand opened and the team of sales associates were great! That has since changed. Today I experienced something that just doesn't feel right and for that reason I need to share my experience. Today I went into this Ulta with the intention of trying on Makeup products and putting a look together. Immediately I was approached by a sales associate asking if I needed any assistance. I told her no I'm fine thank you. The products I tried on were bare minerals foundation, Anastasia brows, tarte eyeshadow, Mac blush and lip glass. All items were put on with available disposable applicators. Another associate approached me and said we have brushes for you to use as well to put on test products and grabbed one for me, unsolicited by me by the way. Then Tony approaches me and says "would you like to pay our Mac makeup artist $60 to apply your makeup on for you?" I respond no thank you I'm ok. And then she says "well typically we don't allow guest to test the products out like you. Your putting on a full face of makeup and used too many products" I asked her is that their policy in regards to testers because I have never been asked such a question before and I spend a lot of money with Ulta and I thought the point of testers are so you can test products out. She responds with "yes we don't allow guest to use that many products as you." I told her wow so basically your saying I'm not allowed to test out multiple products and she said yes. I said ok noted. Here is the issue while Tony was telling me that I'm limited on the products I'm able to test in store on display labeled as testers, there were several other guests testing products as well. She singled me out and told me a policy she made up because I called their corporate customer service team to verify such policy and they were baffled I was told that. Corporate told me there are testers for a reason and for the purpose in which I was using them. How does a guest know if they want to purchase all such products unless they try them on via testers? Tony attempted to enforce a bogus policy without even considering the impact of what she was doing and how she made me feel as a loyal customer. I really felt singled out and she insulted my intelligence. I never have such an issue at your competitor Sephora. Sephora even gives you samples to go before purchasing an item to test out multiple times. To make matters worse after she left from lying to me she gathered all the other associates in a group and began to tell them what she told me and asked them to enforce her bogus policy going forward. Hello I'm standing right here and can hear you. I only know this because as I approached their pow wow group and they all went silent talking about me. I asked her for her name and she said Tony. I thanked her and left the store. I called and spoke to Evelyn the store manager and made her aware of my experience. Evelyn apologized said Tony was a new assistant manager in training and she will talk to her. Evelyn said testers are for guests to try products on and that Tony doesn't know. I got the impression Evelyn was just doing her best to clean up what Tony had said to me but its obvious what she was doing. That policy doesn't exist and I cannot guess what Tony's motive was or if maybe she was on a power trip in her new role but to single me out and tell me I'm limited in testing products just seems discriminatory. What made me different then any other guests in store testing products. Tony needs to be evaluated on her ethics as a manager because how does she determine who she will enforce her made up policy on? I'm really upset because I spend way too much money with your company to be treated like this. I have never had such an issue before and I test a lot of products out which I end up purchasing as well because I tested them out. read more

I'm seeing a lot of one star reviews because of service, they must not have been helped by Eddie. Eddie should be getting paid, he makes Ulta a great experience. He's just a friendly person who seems to like helping people and happens to be very knowledgeable. I really felt like he wasn't helping me because it was his job, but because he likes cosmetics and loves helping people.. I've had experiences at Ulta, where it doesn't seem like there's enough employees to help, but once I finally get help, they are very friendly. However, I'm writing a review this time just because if you can get Eddie to help you, you're gonna walk away with a lot more knowledge and feel good about what you're going home with. I came in saying I wanted bareMinerals powder foundation, he talked me into a liquid and how to apply... I told him the problem I had applying with a sponge was, it would become to heavy, he immediately said, "well are you wedding your sponge?", no I was not. I had no idea and ever since I've been wedding it, and it has made a huge difference. This was just one of the things he mentioned, while I was there. If you don't know exactly what you're going in to get and have any questions, ask Eddie. The other employees might be great too, (it was my first time into this store) I just know my experience with Eddie was exceptional enough for me to write a review. read more

I absolutely love Ulta and it's certainly my go-to for makeup and skincare products. Thanks to the general manager, Maria, I had one of the best experiences at an Ulta Beauty location. Maria was extremely helpful and knowledgeable in helping me color match a foundation and offering some solutions to my dry skin. Would highly recommend this location'! read more

Poor poor service. The representative used poor choice of words in letting us know that there was no stock for a specific brand. Then, proceeds to call a junior associate to try to appease us. Cold. Cold. read more

CASHIER JOIE was so rude really makes me not want to continue coming to this particular Ulta store. The customer service was awful!!!!

I wanted to acknowledge Lexi or Alexa? She was very patient and willing to help me find the perfect shade of a compact mineral powder. We went through several testers and sponges. In the end, she recommended a great match for my skin type. read more

This is a shout out to Vanessa R.-- the sweetest worker that I was lucky to come across this past weekend! I only came into ULTA to ask for help in color matching for the ColourPop No Filter Concealer, because I had a graduation photo shoot and a pimple conveniently placed between my brows. This pimple really could not have come at a better time. Vanessa helped me find the right shade, but then she went above and beyond. While I was initially going to purchase the concealer, Vanessa kindly offered to help cover up my blemishes and even gave me some free samples in foundations that better suited my dry skin. I am SO glad that I received her help, because I always run into the issue of dry patches when using foundation or concealer. However, I was able to avoid that this time around and feel confident in my skin. :) TLDR; Vanessa is an absolute gem. She wasn't even trying to sell me on anything. She genuinely just wanted to offer her help. I am definitely looking for her when I go back to ULTA, because she is the one you want to go to for advice. Vanessa has been in the make up game for years, and she knows her stuff! I can't tell you how much I appreciate Vanessa's kindness because it really went a long way in helping me feel like my best self in front of the camera! read more

This Ulta location is not bad. I just walked in during the busy Christmas rush and they were well staffed and organized. I only give them a not-so-great rating because they are violating California law here (Full disclosure: I'm an attorney). It's against the law for a retailer to ask for identifiable information (ph#, email, etc.) at the point of purchase. There have been so many class action lawsuits over this practice that I really hadn't seen any business do it in a long time. But they do it here. Soon as they ring you up, the first thing that comes out of the cashier's mouth is "What's your phone number?" A very bad no-no (Civil Code section 1747.8, in case you're curious). The point isn't that you have the option to say no, it's that they shouldn't be asking you in the first place (because just asking the question like they do makes you think you don't have a choice). Maybe it's just this location, but you'd think a large chain like Ulta would be in the know. Every one else is. Guess they'll have to find out the hard way... read more

I searched Yelp for ULTA, wondering if there were any others in the area, since the one in RSM is not user friendly at all... and there was one at The District! I went in and asked a woman if she could point me in the direction of some makeup to cover a tattoo. She had someone else help me, and I explained that I was actually trying to cover a scar on my leg, not a tattoo. I showed him the scar and he showed me what I would need. He started off with NYX Concealer in a jar, in green. I was to use that first. Then he said to pat some facial powder on top of that. Finally, I would use Dermablend Leg and Body Cover on top - and to pat that on, dont rub it otherwise it mixes with the others and doesnt work. I am not sure I got the right color Dermablend, as it just looks like there is makeup on my leg in that area.... but the scar is for the most part covered. I think the green concealer in a jar is what is used to hide "redness" which it does, but the other stuff on top just makes it look cake-y so maybe I need to work on blending better, etc. Now when covered it looks a bit more like a bruise, but I would like to work on getting it to where its not really noticeable as much... so hopefully I can get it to that point. read more

I walked in and wasn't greeted by anyone afterwards i waited 20 minutes in the Mac section before asking for help the girl stood behind the counter and yelled yes never attempted to come help me I'll never return to this store ever again and I'm going to tell everyone i know about experience read more

Cashier Samantha who worked at 7:06pm today, 8/03/2018: Stop acting like a b*tch, you're a cashier at a makeup store. Get out of the service industry because you don't know what "customer service" means. Get an education and do something else if you hate your job that much, and definitely don't work with people. If you can't pronounce a customer's name correctly, don't even try. All you did was display your ignorance. And then you can't even hand over the bag properly nearly dropping it. Just quit. It's pretty amazing this store is still in business, THE WORST customer service at the cashier counter. Every time I've shopped here, which isn't frequent, the cashiers are rude or slow. How is it possible that they can't hire competent employees? They must pay only $10/hour, that's why there's no motivation to perform or to provide decent customer service. Done, won't be back. read more

For the price I paid, my eyebrows should have been a lot better and a lot more even. The benefit brow bar has a brow map, in order to ensure you get the shape that is most suitable for your face and the same shape each time. However, the person who did my brows did not necessarily follow her brow map for me... She made my brows uneven and waxed off a chunk that shouldn't have been removed. She claims that that is how she mapped my brows, but I am positive that my inner eye is not that far in. don't get me wrong, I love where she was going with it and the shape on my right eyebrow, but my left eyebrow isn't feeling it. My right eyebrow still had little hairs that needed to be plucked out... Sigh, probably not going to waste $20 again on this place. On the other hand, she was very friendly and did try her best. read more

Ulta Beauty - Sigh, I have to fill in my brows every day until it grows back ): - Hair Salons Near Me - Tustin, California

If Toys R Us is the place where a kid can be a kid, then Ulta is the place where a girl can feel like a pretty pampered woman. Every concoction and implement you ever need or want and maybe even some you haven't heard of before is here on sale waiting to be included in your beautification routine. Stress is not a pretty sight on anyone and a hot bubble bath with a luxurious scent always helps melt it away. The first section in front of the checkout counter has more bubble bathes and shower gels than you'd find any any local grocery or drug store. I picked up one of their ULTA brand shampoo-shower gel-bubble tri use shower smoothie in a tangerine dreams scent. Yummy! Always searching for a bargain, I also found 100% certified organic Lavender and Chamomile mineral bath salts in their clearance section for half off. I can feel the stress starting to dissipate already. From makeup to skin care and hair care - again and again, I find I love shopping at my Tustin Ulta! read more

One of the better Ultas I've been to! Selection is great, lots of Glamnetic nails which I've been obsessed with lately :) the workers are all very helpful and go above and beyond to show you were items are. I'll be coming back here more often! read more

Normally no issues when shopping here. However whenever doing curbside or in-store pick up of online orders, I have never had a good customer experience. Long waits either way, which make no sense. It is very painful when I can see shoppers enter and leave the store with bags while I'm waiting for my order. Do better please!! read more

As I walk into the store today there was five employees greeting me. One particular employee who walked up to me asked me what I need and walked me over to product. She work with me and then she walked me to the cashier I was in and out in about 10 minutes got what I need and left that's great customer service unfortunately I do not get a chance to get a name but she was a very sweet person read more

Came in Monday morning around 10:30. Eventually the lady at the benefit bar asked if I needed help, and when I said yes please I need to color match, she asked the lady who was doing her makeup in the Mac section right behind me. She was so unfriendly. I showed her the brand I wanted to try and the colors I thought I was. She tried three and then tried to sell me a completely different brand. Didn't ask why I was interested in Tarte or what I needed out of a foundation, basically said " of nothing matches". Didn't offer to try the liquid ones instead of the powder and I didn't ask. She seemed really unhappy to help me. I have had so much better ulta ladies at different stores who really ask about skin concerns and makeup needs. I left feeling so let down and not pretty ( especially with three tester patches all over my cheeks. The Huntington beach store is so much friendlier and knowledgeable. read more

Suzette is the kindest and most helpful employee I have had the good luck to meet in a makeup store in years.

Headed over to this location since it's on my way home. The store itself is pretty standard for the chain, with the layout including all the normal things one would expect to find here. They have some decent sales from time to time, so be sure to sign up for their email list if you want to know about what's happening in advance and to get coupons as well. The staff at this location is a mix. I have passed two or three employees on the floor and not been greeted or asked if I need help, but the cashiers are always really friendly and helpful once you get up front. As a whole the store is clean and well organized other than the sale / clearance section which is a touch chaotic, which isn't too surprising considering the number of customers that sift through it everyday. Overall: B Pretty standard offerings for the chain. read more

I'm a coupon whore. I admit it -- no bones about it AND one thing I love about Ulta is that they are constantly sending out 20% off, BOGO, etc. coupons. I don't think I've ever paid full price here! As much as I like Sephora, it's hard to say the same thing about them cuz its few and far between when you see coupons or sales there. I also really like Ulta's selection -- they sell everything from drugstore brands to hard-to-find name branda (i.e. my favorite Lorac!). One other thing I find incredibly appealing about Ulta is that I dont' have to go INTO a mall to find them... the Ulta in Tustin is in a shopping center but more where I can park in front and run-in, run-out. Definitely more convenient. read more

ASK FOR MADISON! Wow based on most of the reviews this branch, actually ULTA needs more employees like Madison. She is Med Spa/High End skincare counter quality. They are lucky to have an employee as welcoming, knowledgable, and honest as her. Let's be clear here, this 5 star review is solely for her because most of us know that Ulta customer service is not top notch. I would also like to add that every time I shop there, I never expect good service. Sad to say but it's the truth. Most of the employees look lazy and miserable. Anyway back to the star of that store. I've recently have planned to purchase a serum from Lancome that costs about 200 bucks for 3.5 ounces. She gave me her honest and intelligent opinions about it and not only that, she gave me her expert recommendations so that I had options to compare. I have even more respect considering she is a "certified esthetician." I'm not any of that but she sure did sound like she knew what she was talking about, especially about all the complicated sounding ingredients. I left that store excited about the products I bought and extremely appreciative towards her product knowledge. Don't waste your time, ask for Madison! read more

Everything you need beauty wise. (and some!) Always exceptional customer service assistance. Brand new facility opened this year so it's spic and span. I really actually hate the place because I go in wanting one thing and come out with ten. What kind of ethical establishment does that to you ?!? oh, yea there is a reason it's called "business" huh? great place with great toys for girls. read more

Just did curbside pickup at this location. What a joke! The employees wouldn't answer the phone even though they were standing right next to the phone and when another employee walked over from across the store to answer it they let me know that there is no customer contact and I had to be inside my car and they needed to check my id. When I pulled my car up to the front door I had to call again and no one wanted to answer the phone. The girl, Jessica, finally answers and came out and walked right up to my window to check the id and came just as close to me as she would have if I had picked it up in person. Will not be supporting Ulta anymore after this pickup. The emails say curbside pick up is hassle free when that is definitely not the case at this location because no one seems to want to work. Been a loyal customer since 2005 and that ended today. read more

Bummer that other Yelpers encountered bad customer service here! Out of the 6-8 times I've been here, I only asked a few times on where a specific product is, but other than that, I don't interact with staff unless I'm paying, which is never a problem. ALWAYS print out the $3.50 off $10 purchases coupon from their website. You may *think* you're just going to go browse around, but you'll most likely come out with something! And right now they have a great 40% off NYX, Revlon, and Almay promotion so I was able to nab a NYX Lip Cream, NYX Round Lipstick, and a Revlon Eyeshadow Quad for just under $8 after promo + coupon :D Woo!! http://www.yelp.com/biz_photos/cEMH7H6IbakUgyaVykFK6A?select=eJIvnckkqhcEDiJykQnTEA#VGrpUL8oej-FN6g4s9NgTw Also, I got my first Queen Helene's Mint Julep Mask here! Very refreshing, cheap, and works well. Print the coupon!! read more

Ulta Beauty - Just under $8 with 40% off promo and $3.50 off coupon ! - Hair Salons Near Me - Tustin, California

This review is for Marlena Vargas. I came in with a long over due hair cut and left with the most gorgeous fresh cut! Thank you so much!

This was my 2nd time at an Ulta, first at this location...I MUCH prefer this one to the Fashion Island location (rude and non-existent sales people and didn't have much of a selection). The sales people were friendly and helpful. The store had an excellent selection, especially the Bare Essentials/Minerals, which is what I was shopping for. It's kind of a pain to have to go into a mall just to get your foundation - parking, trekking to the only store you need - at Ulta, you just drive up and run in. Store was clean, well stocked and the employees where friendly and helpful. read more

Ulta Beauty - Got my Bare Essentials 'Eye Duo' and the lengthening mascara. It's so convenient to get it at ULTA vs dealing w parking/malls. - Hair Salons Near Me - Tustin, California

This review is on Jessica S. at the Ulta Beauty Salon. This is only reviewing the Salon Experience. I feel Jessica S gets a 5 out of 5 stars. I do not give 5 out of 5 very often but Jessica truly deserves it and more. I appreciate honesty, customer service and effort which this girl does that and so much more. Back Story: I was in need of a haircut and color treatment. I decided to give Ulta Beauty a try since I shop there a lot. I tried to book an appointment at the Jamboree location and it was a horrible experience. (I wrote a post about that location) So I ended up booking at the Ulta Beauty in Tustin at the District. Jessica S. : My hair is actually pretty important to me. Anyone with long hair I feel can relate to this feeling. I invest a lot of time, money, energy and time into my hair. It isn't an easy job and finding a hair stylist that fits my needs is difficult. Most salons want to charge me an arm and a leg for my haircuts and color. I wanted to find balance of price and quality and Jessica S has been an amazing fit for me. Jessica S. is super warm welcoming and an amazing individual. She truly has a love and passion for what she does. I love how real and honest she was during my visit. My hair actually took 5 hours and we still are working on it since we are stripping out the red coloring that has been in my hair for a year. I knew it was going to be a mission and I love how Jessica S is so patient and understanding with the process. Not many hair stylist want to spend 5 hours on one client and I know that time is money in that industry because you profit from how many clients you can get in the chair. Jessica S never made me feel rushed or like I was taking up her time. It truly felt like my friend was doing my hair and we were hanging out more than anything else. I am so thankful to have found Jessica S at Ulta Beauty and plan to continue using her as my hair salon stylist because she is a true gem. Thank you Jessica S. for everything! Once I get my hair is finished I plan to post a picture up on here. -Amy read more

Ulta Beauty - The finished product... For now. Jessica S. is amazing! Love this girl! - Hair Salons Near Me - Tustin, California