The place was actually hard to find despite the super clear google maps directions. I blame the odd…read moresignage (one shirted dummy, seated; words at the top of a window which are largely covered by an awning; text atop that awning with a different name on it!) as I definitely saw and identified the location to the left and the two boutiques to the right as I ride right past this main event. I literally thought this place was a vintage shop based on the branding I could see and the TIKI STATUE in the main window display. The location itself was neat and clean, and totally packed. I was impressed with all of the inventory they had. That said, I didn't know what some of it was and I couldn't tell what a lot of it cost. Clarity of labeling is important to keep things from feeling like clutter and to allow customers to help themselves. Also, I just didn't really feel the love which tells me that at this location customers do have to help themselves. I came by to see what the place was all about and what kind of services were offered but didn't really find that out. Did speak with someone who appeared to be working and it looked like there was a huge shop area in the back but I didn't really get a sense for what was going on, what was available, who would be helping me/my new baby girl (haven't named her, yet), etc. I'll definitely check them out again if/when I've got something specific going on, but this visit felt pretty average. If you're going to help me with my wheels, I want to feel like you love her, too. Even if she's been around the block a time or two!

great guy fixed my bike well.read more

It was my first time shopping for a quality bike…read more Shawna was there to greet me immediately and was super nice. She was very knowledgeable about the bikes, asked the right questions to get me to thr most fitting option. I loved the bike option she chose for me, allowed me to test ride and was sure to provide her card if I had any future questions.

Thanks for filling up the air in my tires and answering my questions! I appreciate it a lotread more

Roland and the crew are top notch in all categories. Service, bike and merchandise selection,…read moreadvice, you name it. Very well-stocked in brands like Vittoria, Lezyne, Tifosi, Skratch, and Look. Also, a Boyd Wheels dealer. I can't say enough kind words about Charlotte's oldest family owned bike shop.

The people I talked to, both on the phone and in person were courteous, friendly and expert. The…read moreperson I spoke to over the phone knew immediatley what size bike I needed based on my height and checked the manufacurer's site for availability. I decided to visit the shop since I had some questions about the bike. I ordered the bike on Tuesday, it was ready on Friday and I picked it up on Saturday. I especially liked their website where they list all of the bikes available by manufacturer and type (i.e. mountain, road, hybrid, etc.) I was able to pick out the bike I wanted and the price I paid was the MSRP on the website - no markup; and the price included assembly. I also get a free tuneup within 3 months of the purchase. Also, my receipt says that new bikes come with a lifetime adjustment package, which includes adjustments on gears, brakes, wheel alignment, etc. Overall it was a very pleasant experience and I would recommend the shop to anyone looking to buy a new bicycle or have their old one tuned.

Went in to buy a snowboard setup for a trip with family and the staff was super helpful. The boots…read morefit great for my time out west and the setup was exactly what I needed. Solid prices for the quality and will 100% go back.

friendly people but I don't think they know a single thing about ski boots. purchased mine around 4…read moreto 5 years ago from the Charlotte location and just found out today that therefore size is too big. The fact that the employees didn't realize this and sold it to me anyway is asinine. Go to a real ski store if looking for boots or skis. This place is only good for clothing.

I had a wonderful experience buying a new gravel bike here. The staff was very experienced and…read moreknowledgeable and helped me find the perfect bike.

Very helpful! Helped me get a new bike and set the entire thing up pretty fast! All of the workers…read moreare really nice and helpful when you need it!

Great and quick service on my e bike. I had a shelf fall on…read moreit and everything was a little out of wack- broke kick stand and mirror off, along with needing just general service and breaks checked. We took it in they said it would be maybe a week. The next day that had it all back together, new kickstand and mirror installed everything back in order and I was back in business. Customer Service was Excellent and price was very reasonable. Highly recommend supporting this small business!

Friendly staff, poor service, had them install a new chain on my bike, brought it back one week…read morelater because the chain kept falling off, they called saying they "fixed it" but when I got home, the problem was still there, no quality control whatsoever. Never coming back

Excellent experience at Trek Bike Store! The staff was incredibly friendly, knowledgeable, and…read morepassionate about cycling. They took the time to answer all my questions, helped me find the right bike for my needs, and made sure everything was properly fitted and adjusted before I left. The store was clean, well-organized, and stocked with a great selection of bikes, accessories, and gear. Looking forward to coming back for future rides and maintenance!

Great store. Everyone is extremely helpful!! Bike…read moretechnicians are fast and very knowledgeable.

Mark and Evan are both very knowledgeable and helpful with whatever bike questions or concerns you…read moremay have. I have been going to this shop for 10+ years and have never been disappointed. I've purchased 5+ bikes as well as wheel builds and bike modifications and maintenance.

My specialized E-bike was skipping gears. The owner test rode my bike and knew what needed to be…read morereplaced. He replaced the worn parts while I waited. The parts were in stock which was great. Customer service was A+. Highly recommend this shop.

The is a great place where you can find excellent opportunities to purchase gently used bikes that…read morehave been restored with care for a good price. The staff here are friendly and knowledgeable about bikes and have a good variety to fit any type of need. I highly recommend them if you're looking for bikes for any type of situation.

Definitely a good cause and place to buy a bike. Prices aren't as cheap as you might find on…read moreFacebook marketplace for example, but I feel pretty good about the maintenance done prior to purchase. The location itself isn't some pristine edifice, but if that ensures money goes to the right place, I'm all for it. Service is generally good but does depend on the associate.