The technician (Steve) arrived on time and did a fast and very efficient repair of my washer/dryer unit. I would definitely use Unique Repair again. read more

Extremely frustrating experience with Unique Repair Services. I received multiple appointment notices, but no technician ever arrived. I was later told that the part needed to repair my LG washing machine had not been received and that the company would call to reschedule. When I returned their call on July 31, I was told that my warranty-repair ticket had already been closed because I had not called back. Missy, the representative I spoke with, could not provide any meaningful explanation for why the ticket was closed after only two days or how I was supposed to proceed. After multiple appointment notices, no completed appointments, and the unexplained closure of my warranty claim, my washing machine remains unrepaired. The communication and customer service were unacceptable. read more

Highly recommend you choose another repair service. Overcharged for nominal repair services then unknowingly signs you up for reoccurring membership fee. Then is VERY difficult to contact to get the charge reversed. Ultimately settled with my bank to have funds restored and company blocked. Also submitting a complaint to the BBB and other fair commerce commissions. Stay far away. read more

Omg whatever you do do not use this company. I used them to repair my washing machine and apparently the technician had no idea how to get the top lid off so he pounded with a crowbar device, dented and scratched the machine. Then he figured out there were screws to take the top off. I called right away and sent pictures. The top of the machine no longer is seated properly and the management has never called me back. DO NOT USE THIS COMPANY! I had to give them 1 star to get this posted. They are a negative 10 read more

This is far the worse repair company out here; they are rude and do not know how to treat their paying customers. PLEASE STAY AWAY FROM THIS COMPANY. read more

All the shitty reviews for this company are extremely well-deserved. My very expensive, industrial Frigidaire AC decided to stop running in the middle of an insane heat wave. My unit is under warranty and Frigidaire set me up with service from Unique Repair Services. The appointment was confirmed via phone with them, twice. During both calls I explicitly referenced the size of the unit and told them what I thought the problem was so they could bring the part, if possible. Ten minutes after I hung up with them, I received an email confirming my appointment for a date ONE WEEK LATER than the twice-confirmed date. Then I got an email from Frigidaire telling me the Unique technician was not available on the agreed date and would have to be rescheduled. I called Frigidaire to see if they could intervene and they returned to tell me that Unique does not even service air conditioners!!! What the hell? Certainly, Frigidaire was at fault for assigning Unique, but that in no way excuses all of the false confirmations and reassurances by Unique when it was crystal clear that the appliance was an AC. Now I've lost valuable time, it's going to be a holiday weekend, my house is almost 100 degrees and I have a very serious heart condition. To say I am furious is the understatement of the century. Believe the reviews. This place is HORRIBLE!!! Do not trust them. read more

Update: on Monday they sent out a technician only to be told that the motor is out, which we had already expressed to Bob, but he probably canceled somebody else's appointment to send a tech out for no reason. We were then told by the service tech that the part would be in in two days and he would be back on Thursday or Friday. On Tuesday they booked an appointment with us for Wednesday... Only to cancel. Today, Thursday, we find out that the part is delayed however, no communication was made. I guess we are now going on week three! read more

This company should go out of business. They have absolutely miserable customer service. LG told us that a vendor would come out the next day and then Unique(ly terrible) sends me a text that they cannot come out for another week. Stay away from this company and help put them under. read more

Very frustrating scheduling experience. I had an appointment confirmed, adjusted my schedule around it, and then the appointment was canceled -- not once, but three separate times. Each cancellation came after I had already received a confirmation text, which made the situation even more frustrating because I had planned my day around their availability. I understand things happen, but canceling three times after confirming the appointment shows a serious lack of reliability and respect for the customer's time. When someone is dealing with a broken refrigerator, scheduling matters. Customers should be able to trust that a confirmed appointment is actually going to happen. Based on my experience, I would not recommend relying on this company if you need dependable service or have to rearrange your schedule to be home. read more

UNTRUSTWORTHY -- WOULD NOT RECOMMEND. If I could give zero stars, I would. During a fridge repair, the technician left visible scratches on my newly installed hardwood floors. The scratches match the exact path where the fridge was moved. I documented everything and sent clear photos to the company. Instead of taking responsibility, the company initially stopped responding. When they did reply, they dismissed the damage and sent photos that did not reflect the condition of my floors before the service. Despite the evidence I provided, they refused to address the issue. I regret hiring this company and will be filing a complaint with the BBB. Save yourself the frustration--choose a service provider that stands behind their work. read more

We have an LG washer from Home Depot. We have been waiting a month for repair service ! They have set up 5 appointments with us and canceled 5 appointments. They are by far the worst repair service we have ever dealt with. We have a warranty with LG & Allstate . They both use this company. The reasons they give for canceling are that they can't provide a repairman for our area !!!! What ???? Don't buy from HD because this is who they use . read more

If you're thinking about using this company for your appliance repair needs. Please consider other companies. I had two techs at my house to replace a part on my stove, and I was told the reason I was smelling gas in my house, was cause the stove top exhaust fan was not functioning properly. That has nothing to do with the problem, and is like putting black tape over that check engine light so you don't see it. I would personally not even recommend this place to replace a lightbulb in my house. Look elsewhere. read more

I've been using Unique repair services because I have a warranty through Frigidaire. Although my service required a couple of visits, I really appreciated the fact that my technician Jose got to the bottom of the issue. I was having so that my icemaker could work. I appreciate the ladies in the office for always being willing to work with my rescheduling because I'm not really available during the day after a couple of missed visits my technician Jose went above and beyond and came to see me on Saturday to fix the problem, which I really appreciate it. I will probably still continue to use them regardless of my warranty because they've been such a big help compared to other technicians. I've had come out for other issues that want you to immediately replace the entire unit without doing any true troubleshooting. read more

I had a terrible experience with Unique Repair. I reached out on August 6th to service my Samsung dryer and scheduling the appointment was a nightmare. I was very clear that the dryer needed a specific part and even provided them with the exact part number. I followed up the next day to confirm they had it. On August 8th, the technician arrived and confirmed that although he saw the part request, the shop never provided the part. I had already taken a day off work to accommodate this appointment. When I called, the service with Liz was absolutely atrocious--she showed no care for my time and eventually hung up on me. When I called back, another rep tried to help, but later I was informed that the soonest they could service my dryer would be 8/31--three weeks later. After contacting Samsung, I learned the part was obsolete, so I ended up having to purchase a brand new dryer. When I called Unique Repair to cancel, they refused to refund the service fee because, according to them, the technician had "diagnosed" the dryer. That's false--I'm the one who provided the part number and explained the issue. This is absolutely terrible customer service. I wasted time, money, and energy for nothing. I would not recommend this company to anyone. read more

Lady answering the phone is rude, and customer service is POOR. We will never use their service again

I had previously used their services because my Samsung had parts still under warranty. Recently, I contacted them to service my dad's Samsung refrigerator, which wasn't covered by warranty. They asked for an upfront fee of $139, which would be deducted from the repair cost. However, I wasn't informed that if I didn't proceed with the repair, I wouldn't be reimbursed. I didn't receive any invoice or communication after paying the fee, stating this information. When I called to request a refund, they informed me that it wouldn't be credited back. This a very deceptive practice by having the customer pay and not fully informing them about this read more

So apparently LG uses these people for their repair on their warranties. A refrigerator is under a year old and went out so LG have these idiots come out with the wrong part because they didn't even bother to come out and look at the fridge first to see what was wrong with it. So now we are going on over five weeks and still waiting for our fridge to be fixed. We had an appointment for tomorrow and now they called and said we have to wait until the 30th because they didn't have a service person in the area. I'm not quite sure why LG would let this company represent them. They are horrible. Don't know what they're doing and definitely don't know customer service. So two things don't ever buy LG and definitely don't ever call them to fix anything you have. We are going to be seeking legal representation. read more

Ryan W, came today to repair my Samsung dishwasher, he was so nice and polite. He fixed it in no time. Thank you Ryan read more

They sent a guy here Friday to see what was wrong with my fridge. This is after I was charged on my credit card over 200.00... He said someone would be here Monday with the part. A woman calls me Monday and says someone would be out wed!! I told her the guy said today! She said no-Wednesday! It is now 11:45 in the morning....she calls me again to schedule an appointment! What?? So, I paid over 200.00 on my credit card for NOTHING! Do not call these people unless you feel like getting ripped-off..... read more

We were referred to Unique repair by Samsung for our broken refrigerator (just in 8 months, that you Samsung for your sturdy products). As you expect, by luck, of course it happened just before a huge heat wave. Called Unique repair if any chance could come earlier. The rep answered clearly had no compassion, did not do anything. (it is really hard to believe in Chicago, it cannot be done earlier.) Waited, food wasted (thank you Samsung, Unique repair). And just before July4th , got emails and texts noting appointment cancelled. No suggestion, nothing (call us for new appointment). Clearly Unique Repair has no care or compassion for the customers, and clearly Samsung has poor quality refrigs and works with poor quality repair services (why? not be surprised if because these are less costly to Samsung?). Very very disappointing experience, will try another service and of course Samsung will give me hard time. (of note, this is for Unique Repair, not sure which branch of it responsible) read more

If this review was solely about the repair technician (Paul S.), it would be 5 stars, because he was prompt, professional, and he knew what he was talking about. Unique Repair Services (URS) should be thankful to have him on staff, as he is the only reason this review is not 1 star. The oven on our Samsung stove has not been igniting and there's an error code that doesn't match any of the dozen online forums I had been researching for weeks. After talking to Samsung customer service 2 times, we were referred to URS. It took a few days, but URS sent me a text message asking me to call them to set up an appointment. The person on the phone seemed professional and polite, but what struck me as terrible was the immediate $119 diagnostic fee UP FRONT. Well, I don't have a working oven, so I guess I was at the mercy of the company. Big mistake, because after scheduling a Monday appointment on the previous Thursday, no one showed up. No one called or communicated that they wouldn't be able to make it, so we wasted time sitting at home expecting a visit. In the afternoon, I called URS and they said they could come in Tuesday during the same window and guess what... they missed it again! We called Wednesday and set up an appointment for Friday, not holding our breath. Thankfully, Paul came when scheduled and after initial inspection he skillfully removed the back panel to do more detailed diagnostics. He found some dead connections on the PCB unit and walked us through options and gave us a quote. Throughout the whole experience, he explained everything he was doing and what he thought could be the issue. He quoted us for the part and labor and it seemed reasonable, but we just needed some time to decide if we were going to spend the extra ~$390 for the fix or just get a new stove for double the price. I guess we have 30 days to decide and it won't cost an additional $119 fee if we go with the repair. Based on the reviews on Yelp, I consider us lucky because we worked with Paul, but I can't recommend this business fully, because it seems like he's an exception to the norm. What I can recommend is that if you do go with URS, you ask to work with Paul. He'll be straight forward with you and take care of you... if you can get through the administrative hold-ups. read more

I needed a refrigerator repaired and samsung. They sent me numerous marketing emails the next day. Than they call me from toll free numbers. Aweful service. read more

Ryan W came today to to recall work on my AC. Ryan was very polite, called before arrival, and arrived on time. He completed his work very quickly, gave me instruction on how to maintain the best outcome, and left the work area totally clean when he left. 100% SATISFIED WITH THIS COMPANY. read more

WHAT A RIPP OFF!!Really well organized company to take your money super fast.I called this company to fix my Samsung refrigerator.I used them before for my ice maker but the refrigerator was under warranty so i didnt had to pay anything.This time my refrigerator stop working because of the cooling fan failed.I called Unique Repair Service to schedule an appointment i told them over the phone what i taught was the problem they sad they will charge me $139 for the service call but they will include the money in the total bill wich i taught was ok.The repair guy came the next day which was great,and gave me the diagnostic which was the same as mine the cooling fan was bad.when he gave me the estimate I almost lost my mind.It was almost $500 to replace the fan thats one screw and one pin thas it!I looked for the part almost identical part it was $25 on Amazon.They sad their cost of the part is $200 and it's original- Insane!!!They never disclosed with me over the phone that the guy is not going to fix the refrigerator the same day.he came and he sad he needs to order the part and it will take probably a week.So one week no working refrigerator in my house hell no way!!!I went ahead and order the part from amazon came in 4h at my front door,It took me about 5 min to replace the part and works like a charm -check out the video!I called the office to get my money back but they sad they workd really hard for the $139 assesment fee Well i wish them all the best but those are the last money they will get from me!!!Terrible company! read more

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Unique Service Repair has provided the most useless and incompetent service I have ever experienced. I've had five appointments over six weeks for a brand new refrigerator that stopped working. Despite replacing parts, the problem was never fixed. At the last appointment, the so-called technician opened the fridge, stared at it, said "it needs to be repaired", and walked out -- as if the previous four visits and all the wasted time meant nothing. This level of stupidity and carelessness is shocking. We've been left without a working refrigerator for six weeks, and Unique Service Repair has done nothing but waste our time. Avoid this company at all costs. They are unreliable, unprofessional, and clearly don't know how to do their job. read more

Our new range was making a noise. When making the appointment Unique Repair requested pictures to understand the issue before arriving. The night before I was given a 4 hour window and provided a picture of the repair tech. I was called and received a text when the tech was on his way. Ryan W was professional and courteous. He acknowledged he already looked at the video. And even though he thought the fix was simple, a new part was on preorder. The part was not needed. Ryan made adjustments and then tested the unit to ensure no more issues. read more

What a terrible company. These guys aren't even qualified to judge what a GFCI is from a surge protector. Unique Repair Services came to look at my refrigerator AGAIN after it threw a C52 and C21 error (Refrigerator room & Freezer room fan error) They took a bunch of things apart and made themselves look like they were working, when the reality is they did not a damn thing today nor did they even make a scheduling for a return visit. On Saturday the freezer spewed smoke and sparks into the freezer section after I opened the door after hearing a loud grinding and popping sound. The inside of the freezer is covered in a grayish black soot like substance. I'm calling Samsung and asking for a replacement Four "repair" appointments, a month and a half without a working refrigerator nor working water and ice and this. We are stuck using the emergency mini refrigerator as our primary fridge now. I am beyond disappointed in this company. Samsung is a half decent company willing to stand behind their products, but they also at the same time have selected some incompetent repair providers. And they let them wear Samsung Care shirts. I wouldn't let someone wear MY NAME if I were a manufacturer unless that person came from a manufacturer warehouse or technical center. If I were a refrigerator manufacturer I would want my own corporate employees repairing peoples EXPENSIVE appliances that they often depend on to keep vital medicines cool (like insulin and antibiotics for sick kids) Just because the manual says don't store medicine or life support products inside doesn't mean people can't. Nobody in the world can afford a medical grade refrigerator and medical grade freezer if they're on insulin and have refrigerated medicines and they shouldn't have to have a medical grade piece of equipment that the insurance won't pay for. Let me know when Medicare and Medicaid start paying for MEDICAL REFRIGERATORS and MEDICAL FREEZERS. I'm waiting... Until then, I'm going to have Samsung REPLACE my refrigerator freezer that has faithfully served us for almost a year before getting brutally murdered by ComEd and their careless power service technicians generating a fatal power surge that destroyed the unit and then made it operate inconsistent with its design resulting in the freezer fan overheating and generating sparks and smoke. These incompetent technician Sean told me I shouldn't have it plugged into a surge protector (after I corrected them when they said "This a GFI, you can't plug this into a GFI" and I retorted "That's a surge interruptor dummy!" to which they curtly and rudely said "You will plug this directly into the wall no surge protectors!") This is moronic. The repair technician acted in a way inconsistent with the original installation and operations manual. The operators manual https://www.manuals.ca/samsung/rs27t5200sr/ states nothing about surge protection or use of a GFCI. Samsung said "It's okay to use a GFCI or surge protector provided it is voltage and amperage appropriate for the refrigerator" On the phone with Samsung as I wrote this review still on the phone with Samsung, Samsung has been doing their job and has been supportive throughout. Unique Repair stated "We found nothing wrong with the unit" There's clearly a lot wrong with the unit still. There's still a C52 error on it and all of that ash residue is evident that something happened and it DID, there was loud grinding and bangs on Saturday in addition to smoke and sparks. Their incompetent technicians said "Plug it back in and take video of it next time" Who knows if I'll be home next time it happens. Who knows if it happens again it will be such a well contained fire. Who knows if next time it'll burn the whole house down This refrigerator is a homeowners claim & lawsuit waiting to happen. Samsung will be working on getting me a new refrigerator. Thanks for nothing Unique Repair Services. Thanks for endangering our family by saying "Plug it back in and wait then take video" I'm not here to baby sit a fire starter of a refrigerator. I have work to do. I don't have time to be staying at the side of the kitchen 24/7 Who's to say it'll even happen during the day, what if we are asleep and awaken to the f***ing house on fire. Charlie was a half decent guy although wasn't able to fix the complex failure. That's because the refrigerator should have been replaced on the first call out. A surge to an expensive electronic system can cause hidden damage throughout the entire system and create a hazard to safety (OURS CAUGHT ON FIRE!!!) On a recorded line with Samsung the office clerk at Unique Repair Service said "We will not serve this person or his address or any properties owned by him again." Dear Unique Repair Services Y'all are incompetent rude twats, you can't fire me as a customer. Because with this review I'm firing you as a company. YOU... ARE... FIRED!!! Unique Repair Services read more

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Our Samsung refrigerator was not working properly, as only the bottom selves of the refrigerator and the freezer would be cold. We were told by Samsung that we need to work with this company to determine what the specific issue was. The original call was pleasant. We had to pay $139 for them to come out and they would determine what the issue was and we could go from there. The tech, Ray M, came out and while he noticed the refrigerator was not working properly, stated that the machine was not giving any error codes so he had to call in to Samsung. He said that Samsung said it could be two issues, the control board of the cooling fan, but he could not tell us specifically what it was. Which is the first problem, because if you are paying to find out what is wrong with your machine, specifics matter. The tech then told my husband that replacing both parts would be approx.. $900.00, but he didn't know which one was causing the issue. He told my husband to think about it and let him know if he wanted to get the fan done or the control board. After looking into it and doing research, we felt like going with getting the fan fixed would be our best course of action because that was identified for other sources as the most common issue with Samsung refrigerators. So we called in today to learn how much it would be to just have the fan done. We were told that we COULD NOT have just the fan done. That the tech indicated in his estimate that both needed to be done. I explained that was not what were were told and that we would just like to know what the estimate for the fan was. The representative intentionally would not give me the price. Instead, she told me that the estimate was provided, which it was not provided in writing, and it was not itemized when the tech told my husband that it would be $900.00 for both. I asked the representative directly for the itemized cost and she did not give me the cost. I stated, "Oh, I see you are looking at the estimate, but you will not give me the cost." She replied, "No, we can look at it together." I informed her that I was not at home and could not check my email to see if we even had an estimate. At the point I just ended the call. I checked with my husband to see if we ever received an email of the estimate and he stated no. So, no written estimate was provided, the service to determine what was wrong with the refrigerator never yielded a specific cause, the tech told us one thing, but reported something different to the company, and we paid $139 for no answers, but a rude representative. Never do business with this company and never purchase appliances from Samsung. read more

We had an issue with our Frigidaire refrigerator, which was under extended warranty. Miguel, from Unique Repair Services Inc., came out to fix it. He arrived on time, had the needed parts with him, was very professional, and resolved the issue. read more

Worst company I've ever dealt with. The repair tech arrived beyond the window given without even an apology. Then he didn't have the part for my appliance after I had already told them exactly what was needed. Consequently no repair could be done and my entire afternoon was wasted. They then gave me an outrageously high quote, claiming the part needed cost 10x more than it actually is. read more

We were in a pressure situation, so called Unique Repair without doing any research. I regret that. They were friendly and helpful on the initial phone call and we had someone come out to our condo unit to fix a dishwasher. There was a flat fee of $119 to have him come out---which makes sense. He came out and assessed it and determined he needed to order a part. So far, so good. The problems came up later as we tried to schedule a return visit--and when he came, he admitted that he had brought the wrong part. Now, it would be 2 weeks later to get a third visit with the repair finalized. The big issue for me is that the final cost of this repair was $584.88. A new dishwasher of the same model is $349!! The labor charge was $265.90 for a simple replacement of the control switch--which means we were paying for his wasted time. Why a repair company would knowingly put together a repair charge for almost DOUBLE what I could spend on a new dishwasher is very frustrating. It is clearly just a money grab--not a service to the customer. I will never use them again. read more

I have been waiting for a repair on my LG refrigerator. It's under manufacture warranty. It has been 7week since the initial call . When a technician finally came out with the wrong parts because they guessed at what was wrong. They then need to ordered the right parts. They gave me a 4 day wait. Then they rescheduled again because they hadn't received parts. After the rescheduled they messaged me that the part were in. They then sent me a message asking if I was available for the service call. Which I replied yes. Then they call me saying I would have to wait another two weeks because they didn't have a technician available. When I expressed frustration the caller hung up on me. Two things never buy an LG product and never i mean never use this company for service. read more

Tech came to replace a part on my stove ended up leaving me with no stove! Wiring harness ordered don't k is why! No sense of urgency!! read more

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They were sent here to fix a Samsung ice maker KNOWN ISSUE, instead they fed them a bunch of lies apparently about our fridge claiming that the "doors aren't installed correctly" and also that the "fridge isn't level". They told Samsung this is what caused the ice maker to frost over and get jammed and break. Tech was here for about 15 minutes. I had ABT here a year ago, it's strange that their technician told me a completely different story, told me that the ice make has a known issue that falls under a tech bulletin, Samsung was even being sued over it. They lost, they were willing to cover the damage now, but at that time they were not. I even got a repair ticket number from Samsung this time, except this company told them a false story on the phone and now they won't cover it! "fridge isn't level"??? suuure it isn't (see photos). Also see photo of my ABT service report from 1 year ago. and also their CS rep emailing me about Samsung not willing to cover to parts at that time. Now they were, too bad this tech didn't want to work I guess and lied so he could go home. read more

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Unique Ripoff Services If you're looking for a company that will come to your house 3 times, charge you each visit by saying you need a new part each time and still leave you with a broken appliance - awesome, you found the perfect place! I will say the serviceman who came to our house was very nice however that was the only good thing about this company. This is the most dissatisfied and infuriated I have ever been after paying for a service. A service that did nothing but waste my money and time. They came to my house THREE SEPARATE TIMES to "fix" my washing machine. Each time I had to pay for yet another part that "should have" fixed the issue. Spoiler alert: none of these parts fixed the issue. The first visit I'm pretty sure they did a Google search on the error code, told me I had to pay for a part that was needed, ordered it and had to come back. Second visit, put the new part in, runs the 15 fast wash cycle, says all good and leaves. I try to run an actual load and guess what? Still doesn't work, still same issues and now they must order and charge me for another part. Meanwhile when trying to schedule the THIRD appointment, I was told their "system is down" and they are unable to access any information or customer profiles. I should have run away then after two strikes and learning they can't even maintain their own system yet alone help with mine. Next up, the third visit the second part is installed and I bet you'll guess it - still doesn't fix the issue! So now at this point I have paid for two (unnecessary) parts, and the machine still does not work. He gives another solution (ordering a 3rd & most expensive part yet to replace the motherboard) however I decided not to move forward with their services as I had no confidence in what they were telling me was the actual issue. The way things were going, they would be back for a fourth, fifth, sixth time, expecting me to continue to pay for parts as we played the guessing game of what was wrong with the machine. I was already at the point that I could have bought a new washing machine...twice. However, if you really want to be infuriated just try their office customer service. Whoever the lady is there is arrogant even though she couldn't get any of the facts straight about their 3 visits and only repeated back over and over in a condescending tone an incorrect summary of each of the 3 times they had to come to my house. She will argue that they rendered service but apparently for Unique Repair Services that just means showing up, not repairing anything then still charging you for their service plus even more for new useless parts. You'll also have the opportunity to sit in awe as you are blamed for their failures while thinking to yourself how blatantly obvious it is that the simple fact that you have to justify your services by arguing with your customer why they needed to come out 3 times, order 3 different parts then leave you with a machine that is still broken clearly means you are unable to grasp what service actually is. I now own two random machine parts that serve no purpose, a broken washer, and a $400+ bill from them. If frustration were a service, Unique Repair Services would finally be successful at something. Call now if you're looking to drain your wallet, waste your time and be left with a broken machine! read more

Horrible experience! Our technician Kevin was either incompetent or lazy! Showed up for a non functional ice maker, without looking at ice maker said the issue was a generic water filter and inadequate water supply. Mind you it made ice for 6 years prior. He left. Purchased Fridgidare filter and had water line replaced with larger one, surprise still no ice. They told me I would have to prepay for the next visit because warranty company wouldn't pay for 2 nd visit! Unbelievably poor customer service talked with 3 people there and still no resolution now have another repair company coming to fix what they couldn't, can't recommend these clowns! read more

I would give 0 if i could. We had a fridge service requested and this place is an absolute joke and do not trust the fake reviews they have put up on Google. We were without a fridge for 5 weeks. They sent someone to see what was wrong and "ordered parts" then the tech came a week and a half later and said the wrong parts were ordered so he ordered them. Then they said parts are on back order so no estimated time. Then they called us saying they received parts and scheduled a fix 4 and a half weeks later. Then they never came and said the ticket was completed. I would NEVER recommend this place. We've had to buy a small fridge in the meantime but they have no sense of urgency. They have no empathy for a customer and did absolutely nothing but screw us around. I don't even know how they are in business but i feel sorry for anyone who deals with them and has this same inconsiderate and unprofessional service. read more

I had them come out after paying $119 and also paid for the part that needed to be replaced. Within 2 weeks a piece of the part fell out and although they claim to have a warranty they refused to place the part, which tells me that they use cheap parts for their work and THEY ABSOLUTELY DO NOT INTEND TO STAND behind their warranty. I spoke with a manager called Lizette several times and at one point she said we broke the piece (which we did not), the piece is stagnant and does not move but with the one piece (out of the 3) holding the item together, the integrity of the fridge door is wobbly and will break if not replaced again. GREAT BUSINESS MODEL GUY! So many ways to screw people thank you! read more

Tech came to our home on Feb . 25, Samsung dishwasher needs a new drain pump. Installation scheduled for Feb. 28. Unique cancelled appmt. on morning of Feb. 28, because tech was sick, rescheduled for 12:00 to 3:00 March 3. No show, no call on Monday, March 3. I called at 3:30, where is tech? Busy on another job but will be there today. 4:50 p.m. "where is tech?". Still tied up but they will come tonight. No, you have wasted enough of my time. Rescheduled for tomorrow morning. skeptical if they will show before noon. I am based in New Lenox, IL not San Francisco. Update March 4, original tech came back this morning without replacement part. She eventually returned two hours later and completed the work. I called Unique requesting some relief for missed appointment, "we don't do that". Tech was fine but I would not trust people who answer the phone. read more

A new Washer/Dryer combo was purchased and delivered. A panel was loose so I contacted the manufacturer and they sent Unique Repair Service. The service person claimed that it was not covered under warranty and charged me 198.90 to put a couple of clips in (less than 5 minutes). I called the manufacturer three times and they indicated all three times that the "repair" should have been under warranty. I called Unique Repair Service and they kept saying that is wasn't. The manufacturer said that they contacted Unique Repair Service and on my 4th call to them, they admitted that the manufacturer had indeed contacted them. Before they can refund, it has to go to their claim department. Over three hours and the phone so far. It has been a really bad experience. read more