Was referred to this company by Samsung to fix a dishwasher that is less than two years old. Prior to the tech arriving, we had removed the filter cover to check for a clog or broken piece, of which there was not one. When the tech arrived, he walked in, took a picture of the unit, went back to his truck, and finally came back in stating that he could not work on the unit because the warranty was voided because we had "disassembled" it. Point A: The unit was more than a year old, and out of warranty. We were paying for the repair out of pocket. Point B: the tech later admitted that we had only removed the top filter cover, and hadn't messed with anything beyond that. He was fixated on a warped O-Ring, and after going back and forth with him and customer service, they refused to diagnose or service the dishwasher unit. Nowhere in any communication with the company or on their website does it say that they will refuse to work on a unit. At this point, I have been trying to get a refund for the initial service fee for over a week, and they refuse to offer the refund or even have a conversation about ways to remedy the situation. I've since had a different company come out, diagnose and fix the problem in less than 30 minutes. The fact is that the company did not satisfy its obligations to diagnose and/or service the unit, and a full refund should be provided immediately. I've found customer service to be wholly unhelpful, unable to direct me to a written policy that dictates when service will or will not be provided, and unwilling to elevate the issue to management. I'm a reasonable person, and I'm happy to pay for expertise and experience, but if you show up, don't do any work, refuse to communicate with your customer, and steal $109, that's wrong. read more

DO NOT USE THIS COMPANY- get quotes from other companies first or go to ABT or Lowe's or Home Depot- anywhere but here. This has been one of the most frustrating and disappointing service experiences we've ever had. What started as a straightforward repair turned into multiple service visits that just kept piling up--with no actual resolution. Each time, we were reassured that we wouldn't be charged for all the visits and that it would be covered under one service. That did not end up being the reality. Instead, the costs kept stacking while the original problem remained unfixed. Even more concerning is the pattern in their customer service and public responses. When you call, you get a different person every time, with inconsistent and often inaccurate information. It creates constant confusion and makes it nearly impossible to get a straight answer about billing or the status of your repair. And then there's the "Bob" situation. If you read their responses to negative reviews, they repeatedly tell customers to reach out to "Bob" for help. After experiencing this firsthand and seeing multiple other people online report the exact same thing, it honestly feels like a scripted deflection rather than a real solution. There's no clear contact, no follow-through--just the appearance of support without anything behind it. At best, this is extremely disorganized and misleading. At worst, it feels like a system designed to keep you paying for repeated visits without ever truly resolving the issue. I would strongly caution anyone considering using them: don't rely on what they promise during service visits or in review responses. Our experience was expensive, drawn out, and ultimately unresolved. read more

Raymond and Miguel were great. I bought a new stackable LG washer / dryer.. Upon installation the washer had a bad valve that caused water to leak into the drum. Since my washer was new, parts and labor were covered for 1 year under LG's warranty. However LG would not have their repairman unstack and then restack the combo because they considered that part of the installation process and the warranty covered only labor and parts for repairs. I called around to several different places who would honor the warranty AND unstack then restack the unit. Unique Repair Services was the only place that would accommodate these 2 requirements. On the day of my appointment Raymond called and told me he would be arriving shortly, which he did. Miguel arrived about 10 minutes later. Their arrivals coincided with the time frame I was given, which does not always happen so I was very happy about that. Raymond and Miguel worked together to unstack the dryer from on top of the washer. From there they looked at the washer and did not find anything wrong. They ran the diagnostics test on the washer 3 times, and each time there were no leaks similar to what I had experienced during installation. I had several questions, and they answered them all very thoroughly and politely. After putting the dryer back on top of the washer, they assisted in putting the washer and dryer into the closet where it belonged, even though they had no obligation to do that because they were not in the closet to begin with. They went above and beyond what they were supposed to do in order to help me. For that I am grateful. read more

Gerardo and Juan came out to repair my Frigidaire refrigerator. I had just purchased it and received it almost two weeks ago. The light stopped working the same day it was delivered. I figured it was an isolated issue and rather than go through the inconvenience of returning it and paying a 15% restocking fee, I decided to contact Frigidaire Company. Frigidaire arranged for Unique Repair Services to come out and take a look at it, under the manufacturers warranty. The day before the appointment, I received an automated call from Unique Repair Services confirming the appointment between 8-10am. The repair technicians (trainer and trainee) called me the morning of our appointment and gave me a 15-20 minute advance notice and arrived promptly 18 minutes later. They investigated and diagnosed the problem really quickly. Gerardo explained why the light wasn't working and ordered the part which was delivered to them within around 15-20 minutes later. WOW!! Juan replaced the control panel in no time and did it without me not having to empty my fridge. I really liked that these guys were detailed because it helped me to understand what the issue was. What an effective way to get things done. They didn't do a temporary fix. They replaced the entire control panel. Unique Repair Services couldn't have sent a better set of guys. They worked really well together and didn't mess around. They were professional, courtesy, friendly and helpful. Kudos to Unique Repair Services for having an awesome team of professionals. Thank you!! read more

The 5 star review is for the service tech. The customer service over the phone to set up the repair was AWFUL! We needed repair on our Samsung dryer, contacted Samsung, and were told we would be contacted by Unique Repair Service. They contacted us by phone and tried to schedule a time that would work for us, since we work full time. The woman on the phone was rude and talked over my husband (he had her on speaker phone), not even bothering to listen to what he had to say. He thought maybe she was just having a bad day, but she was just as rude when he spoke to her the following day. She was very unpleasant to deal with! Our tech, Ray, was fantastic. He called during the 3 hour window we were given to let us know he would arrive in 10 minutes. It took him about 5 minutes to figure out the problem and provide a quote. He had a replacement part with him, so he was able to repair it that same visit. He was courteous and very quick with the repair. After he was finished, he took the time to answer any questions I had, and let me know what we needed to do to prevent the same problem from happening again. Of course the repair was expensive, but we expected that. Ray was a pleasure to work with. The woman who set up the appointment needs some training in customer service! Our dryer has been working great since the repair, but it has only been a few days. Hopefully the problem is completely fixed. read more

Big shiny new Samsung frig and yet it still had issues - and it's only 10 months old!. A very - I mean VERY- lengthy call and issue submission online to Samsung landed us a follow-up call from their contracted services company (Unique) who -within a day- made an appt to come out and service our frig. I was contacted to confirm the appt. the evening before, and told I would see a repair technician "between 10am and 12 noon" and that they "would give a courtesy call when 15 mins from arrival" on the scheduled day. At 9:55am, I received a call from Service Tech NICK that he was 40 mins out and just leaving his previous appt. He arrived 40 mins. later and promptly went to work after asking me what issues I was having. Nick Nailed it. Not only was he prompt, courteous, knowledgeable and accommodating, he confirmed the value of extended warranties especially on appliances with the cost points we were now the proud owners of. Long story short, NICK identified the problem (a failed depression sensor on the drawer), had a replacement drawer with him that he promptly swapped out, and Job Done. He may have been in my home all of 20-25 mins. and reviewed operations, handling and optimum performance factors I wouldn't have thought of to ask. NICK is what every service company needs fleets of. Thanks Nick. Stella Got Her Frig Back! read more

Our 4-year old Samsung French door refrigerator repeatedly experienced the same problem reported by numerous others on youtube and elsewhere, i.e., the refrigerator would gradually make excessive noise as ice built up on coils and impeded operation of the fan, ultimately resulting in the complete shutdown of the refrigerator and freezer compartments until the unit was manually defrosted. (See "Samsung refrigerator noise" issue on youtube.) In the years since we purchased the unit, we had repeatedly manually defrosted the unit when the problem occurred, but the continual recurrence became a significant inconvenience. Fortunately, we had purchased a five-year extended service contract from HH Gregg, which retained Unique Repair Services to repair it with a "fix" Samsung had developed. The service person, Mr. Minh, was unusually prompt, professional, knowledgeable, efficient and meticulous and soon had the "fix" installed and the refrigerator up and running again, even taking the time to wipe clean a few spots we had missed when we emptied the unit in anticipation of his arrival. We would enthusiastically recommend him to service your own Samsung unit if it experiences the same problem. Hopefully, the fix Samsung developed for this extremely annoying problem will be a permanent one. read more

Had a wonderful experience with Gerardo today - starting with his early arrival and lasting all the way through the extra advice he gave me as he left. He came out to inspect an issue with my Samsung refrigerator. He diagnosed the problem quickly and then gave me options with how I might proceed (an economical option that would fix the problem for a short while, and a more expensive but more comprehensive fix that included getting a part replaced). After he helped me weigh the choices, I went with the full fix and he was able to do the work on the spot, as he had come with all of the parts just in case. He worked quickly and efficiently, and even walked me through the steps he was taking. He also went above and beyond by helping me track down some parts I need for a much better price than I had been quoted by others (truly the best!). Before he left, he gave me tips on how I can best take care of my refrigerator and make sure it keeps running smoothly. Now, not only do I have a working refrigerator, I have small working knowledge of how it functions! Gerardo was knowledgable, highly skilled, kind, and patient with all of my questions. I would highly recommend Gerardo and URS. read more

I recently had my Frigidaire dishwasher repaired by Unique Repair Services. The problem it was experiencing was all of the dishes would come out as if they were not cleaned - especially the dishes on the top. I have to say my experience in the past with repair service companies has not been the best so I was getting myself ready for a bad experience. I have to say from start to finish I was pleasantly surprised!! When I called, the lady from customer service that I spoke to was very professional and helpful!!! She told me my service time was going to be between 2pm - 4pm and I was unable to be there during that time and she didn't have any problem rescheduling! I then met the tech who had a fantastic personality, knew exactly what part was needed and repaired the dishwasher on the spot! I thought I would have to wait a couple of days for parts but to have it fixed that quickly was wonderful!! I use my dishwasher at least once a day and it has been working perfectly since the repair! I would definitely recommend this company to everyone and contact them for any other repair needs I have. Thank you Unique Repair Services! read more

My Frigidaire washer of nearly 8 years no longer drained and no longer was washing loads. As we all know that causes much havoc in a family. Having some advance knowledge from a neighbor with a similar model, I communicated to customer service that the drain pump was likely at fault. Taking that suggestion the serviceman, Oscar came already prepared with a replacement drain pump for my model, just in case it was needed. I appreciated that effort, because another visit would be avoided if the problem went beyond maintenance and cleaning. Oscar took off his shoes and walked with his socks. Oscar went straight to diagnosing the issue and was careful not to allow the excess water to spill all over the floor. Since I experienced unpleasant scenarios in the past, I was an observer this time and Oscar was fine with my presence hovering over. Oscar worked at a quick pace. He removed the hose, cleared the catch of debris and tested the unit. It has been about a month and so far all is good. I saved by not having to get a replacement drain. So I am quite pleased with the service I received. read more

I was very upset that my Samsung Electric dryer stopped working after 5 years. My husband and I thought to just buy a new one and spent many hours on the phone with Mike before deciding to do the repair, not expecting much. Tri, the technician arrived at 7:30 AM just as he said, took off his shoes and went thru all of the processes I had watched on a do it yourself youtube video. Checked the lint build up, verified 220 amp, thermostant and finally heating coil which as it turns out was burnt.He took out 150 screws (which is what prevented my husband and I from being diy-er's) and replaced the unit. Gave me hints on how to maintain i.e., clean sensors with alchohol, etc and even replaced the dryer drum belt which was in bad shape. He was courteous, fast and personable. In and out with a working dryer. Mike called back within an hour to see if everything went as expected and even checked to see if my husband was ok with the choice to fix since they had spent some time on the phone. I am very happy with the service if not with Samsung. read more

IM GOING TO KEEP POSTING THIS REVIEW - YELP CAN KEEP HIDING IT IF THEY WANT This site is terrible. They took down mine and a bunch more five star reviews, I asked Unique Repair about it because I thought they deleted my review. Apparently Yelp is holding their positive reviews for ransom. This company's top priority is customer service. They never miss a call. They send an email confirmation, and have an auto call the day before where you can ask for a reschedule is something came up. You can even track your repair guy from a link they send you in the confirmation email. They've never spammed my email with anything after that and the service guy had the part on him because he said they always take the parts they may need because they have a warehouse, unlike everyone else who have to send out for parts and come back. Ridiculous guys, Yelp you should be ashamed of yourselves, hurting people's businesses like this. They are an almost perfect 5 stars elsewhere. Terrible. read more

Our 7 year old SAMSUNG clothes washer stopped in mid cycle with door locked. Went to the SAMSUNG web page and trouble shot the problem to no avail. Then submitted a service request thru SAMSUNG for a Chicago area authorized repair firm. Was contacted by UNIQUE REPAIR SERVICES support center. Confirmed details, problem etc and a repair appointment was scheduled. Repair tech Oscar came the next day and diagnosed the the water pump had failed. Part was ordered, arrived next day to main office and new appointment scheduled. Oscar returned and replaced failed failed pump and double check washer completed a full cycle and no other problems found. From the beginning I was impressed with the the complete service call and repair process. Because of Unique's tech - Oscar with his professionalism and courtesy I will use and recommend UNIQUE REPAIR SERVICES to friends and family. read more

Had a wonderful experience with unique repair service. Was helped by service tech Nick C. He was super friendly and knowledgeable with the Samsung appliances that I was having problems with. My problem was a cut power cord on a new Samsung refrigerator... The part I was most happy with was the fact that Nick explained the importance of waiting for him to fix it so that I didn't void the warranty myself. To make things even better, he was able to waive the labor fees and charge me for only the power cord, even though he had to come back and install it for me.. Overall I was impressed with the job that was done and the customer service that was provided. Nick C. Did an outstanding job in all aspects and made me one happy customer. Because of him I would buy Samsung appliances again, and would definitely county on Unique Repair Service to help if anything went wrong. read more

My 6 month old Samsung dryer was making some unusual noises and after I spoke to a warranty representative at Samsung they referred me to Unique Repair Service. I received a call from Unique Repair on a Tuesday afternoon and was able to book an appointment for the following Thursday. I thought that was a fantastic turn around time for a warranty repair call. On Wednesday, I got a confirmation call with the time frame for the arrival of the service technician on Thursday. On Thursday, Robert showed up within the time frame I was initially given for the appointment. He was exceptionally courteous, knowledgeable, and efficient. He answered all of my questions and made sure I was happy with the repair before he left. Overall, he was a terrific and pleasant service technician to work with. Kudos to Robert and to Unique Repair Services. Job well done. !! read more

Had Aaron (and Nick, a trainee, I think) out to replace a defective part in our LG freezer today. Having previously been through several service calls with various appliances/fixtures over the years, I have to say that Aaron is probably the most helpful, courteous, professional repair person I've ever encountered. Shoe booties put on by both Aaron and Nick were much appreciated. Aaron explained to me in layman's terms the what/how/why of the replacement part, and he and Nick did the replacement quickly. But it was Aaron's knowledge and manner that really impressed me; he volunteered to answer any other questions I had on the freezer, or any other appliance. I did have a couple of questions, which he was able to answer, and again, his explanations were put in layman's terms. I was both happy and impressed with the service! read more

Had to place a service call for a high pitched noise on a new Frigidaire stove. The customer service people I spoke with for scheduling were very friendly and helpful. The system they use for confirming the appointment and also allowing you to see updated status of the technicians progress through their stops is first class!!! You are not sitting there wondering like with 4-5 hour cable repair windows, love the use of this technology in the service/repair industry - other providers should take note! The technician, Anthony was awesome. Anthony was very friendly and knowledgeable, had it diagnosed and fixed quickly and also took the time to give me some great helpful tips on keeping my other appliances running smoothly. Overall from start to finish, I am very impressed and would recommend them to anyone! read more

I called Samsung to discuss an issue with my new fridge making ice. They referred me to URS. First all of the people I spoke to were very nice and helpful. They were efficient and came to fix the problem within 2 days. I was completely impressed when a woman called the day before service to get more information so she could make sure the service tech had all the right parts for the job the next morning. Nick from URS came on time and was extremely efficient and friendly. Explained what the problem was and show me the broken parts. He was in and out in 35 minutes. He even suggested settings to put the fridge on for parties. I am VERY please with the service I received. So far the fridge is working. Hopefully it will continue. Thank you Nick and all of URS Lea Jeanlouis Lake in the hills IL read more

Thank you John. O Thank you for Sending Jon. O to repair my washer. he called beforehand like I was told he would and the time he gave me was accurate. John O is a very nice guy. He introduces himself when he gets to your door. Very important to know who you letting in your house. John came right in and assessed my problem explained what he was going to be doing and got down to the repair. He was more that willing to answer any questions I had about the repair of my product. Because I have questions when it comes to things like this It made me feel comfortable.. John. O got the job done in a timely manner.. . If i need a repair in the future send John. O He gets an AAA+++ for punctuality, attitube , knowledge of the product and completing to job .. Thanks John O. read more