Actually when I made the review I thought it was a restaurant in San Pedro . A friend recommended…read morethis place for medical equipment when my husband had surgery for a broken arm . I didn't go it was kind of far but I spoke to a lady in the phone and she was nothing than great . She listen and she suggested and actually guided me for my husband needs . Thanks

Well equipped, nice people but they don't advertise a very important bit of information that a new…read morecustomer should know. Theyre only a retail store They don't take insurance

Doug was very helpful and kind, he went out of his way to help me…read more I would definitely use this company again and highly recommend them to anyone looking for reliable service. Sandra Garcia

On February 10, 2026 I went with my father-in-law to Specialty Medical to purchase an electric…read morewheelchair. I was the one communicating with the owner, Doug, during the visit and he even texted me the receipt directly while I was standing there in the store. Within a day or two, around February 12th, we decided to cancel the order. From that point forward we spent weeks calling and trying to get a refund. On March 12th I texted Doug again regarding the refund. Screenshots of that conversation are included with this review. In those messages he discussed giving a partial refund and repeatedly asked that we remove the review. On Friday March 13th I personally went back to the store and picked up cash from Doug in the amount of $2,355. Even then the full amount was not refunded despite the order being cancelled almost immediately after the purchase. After I posted my original review about the experience, Doug began calling and texting me asking that I delete it. I have included screenshots of those communications so people can see exactly what was said. Doug also replied publicly to my previous review claiming that I was not a customer of the business. That is not accurate. I was present in the store during the purchase, communicated directly with Doug, received the receipt from him by text, and I was the one who returned to the store to collect the refund. I have also included screenshots of the original review that was removed. People rely on reviews when making important decisions, especially when purchasing medical equipment. Because of how this situation was handled and the communication afterward asking that the review be removed, I believe it is important to share my experience so others can make informed decisions. All of the statements in this review reflect my direct experience with this business and the communication I personally had with the owner. Supporting screenshots have been included for transparency.

Poor service, incompetent staff. I drove out to pick up medication after confirmation that pick up…read morewas available. Every time, I left without being able to pick up due to some back end confusion. Switching pharmacies immediately.

This is an important pharmacy. It's poorly run. The service sucks. But they cater and communicate…read morewith the local Vietnamese population like no other pharmacy can. People get helped here.

Wow! I wish there were more stars to give them. My wife and I bought a power chair, and they…read moredelivered it! I had a part that needed to be fixed on my scooter and they not only ordered it but they installed it too! Great customer service. Ben was amazingly helpful. I can't recommend them enough!

Initially, I went in there to buy a blood pressure sleeve for my wife because I thought the one…read morethat she had was not correct. The gal refused to sell me one because she said mine was perfect for her, and didn't want to take my money. I was very impressed with that. Most entities would sell you one anyway, in my opinion. In fact, we went to another store first to buy a cane, and the lady sold us something that we couldn't use and try to sell us other things that we didn't really need. Long story short, we ended up buying a cane and eventually a electric wheelchair. They also gave us a sample of a CBD Balm, and said it will immediately take the pain away from my wife's arthritis in her knee - with a comment that "I know you will be back to buy the product because it has worked for everyone that I've done this with". They were right! The pain goes away immediately, and we have probably recommended this product to at least 10 to 15 other people who suffer pain from arthritis. What impressed me the most also, was the attitude of their customers coming into the store to buy something. Most of them seem to be repeat customers. I've also ran into friends that know the store, and say it's the best store for product, service and value. Everybody there is very professional, they know their products, and the service is way above any five star rating I could possibly give. Not only do I recommend this store, we also have become a part of their family.

I needed a mobility scooter and did days of research on the net. I found the scooter I thought…read morewould be the best for me. I found it at On The Mend Medical Supplies in Hyntington Beach, just a few blocks away. When I entered the store I was greeted by Steve and Becky. Steve spent quite a bit of time listening to my concerns of finding a mobile scooter suitable for me. He explaind the different features of different scooters and we settled on the one I had in mind. I rode it around inside the store and also outside and into the parking lot, all the time Steve ran interferance for me. It was delivered a few days later by Rob and James who made sure the threshold ramp fit in front of my patio door, and that it fit the width of my door easily. I highly reommend On The Mend on Adams Ave in Huntington Beach Ca. Steve and Becky are extremely helpful and easy to talk to so I bought the best scooter to suit my needs. Thank you Steve and Beky Pat S.

I needed a knee scooter for my Mom as she had broken her ankle. I emailed On the Mend and they…read moreimmediately emailed me back. They let me know what scooters they had, as well as sharing with me that they had plenty on sight, so to just come in at my convenience. I went in a few days later and I rented a scooter in less than 5 minutes. They were so helpful and most importantly genuinely kind and compassionate! When I returned the scooter they asked how my Mom was doing..... and truly cared. I was very grateful for their service. Thank you ON THE MEND!

I called Scootaround first, and told the customer service agent that I needed to reserve a 4-wheel…read morescooter, as my elderly mother had tipped over in her 3-wheeler on a previous vacation and ended up in an ambulance and ER with stitches. She flatly replied, "I can't guarantee a 4-wheel.". After hanging up, I called One Stop Mobility and gave the same story to the lovely Sophia. She gasped and said, "Omigosh, I got you!". When I told her how the other agent reacted she was genuinely shocked and wondered how anyone could dismiss a past experience like that. We haven't even gotten the scooter yet, but I believe Sophia's customer service already backs up the integrity of the company. If you're needing a scooter rental definitely call One Stop and ask for her!

Pretty nice rental spot for scooters…read more My father in law had leg issues and couldn't walk long distances. We called Disneyland and they said they can't guarantee availability for scooters as it is first come first serve. So we went with an outside company for renting scooters. This place is really close to Disneyland, basically 1 traffic light away, walking distance. It is situated right now to the official drop off area for Disneyland. The price is reasonable. Staff are reasonably friendly. The booking process was smooth. The scooters were well maintained, and kept clean. No issues in terms of using the scooters. Overall, a great place to rent scooters.

From quote to install to drive out, the whole experience was professional and service driven. A…read moreshout out to Deanna and Ricardo.

We had an exceptional experience working with Jose Ybarra while purchasing a conversion car for our…read moredaughter. After visiting several different dealerships and speaking with multiple salespeople, it became very clear that no one compared to Jose in terms of professionalism, knowledge, and genuine care. Other places left us feeling rushed or uncertain, but Jose took the time to truly listen to our needs and understand what we were looking for. From start to finish, he made the entire process smooth, stress-free, and easy to understand. He was extremely helpful, patient, and thorough in answering all of our questions, and he never made us feel pressured. Buying a conversion vehicle can feel overwhelming, but Jose guided us through every step with confidence and compassion, making sure we felt comfortable and well-informed throughout the process. We are incredibly grateful for Jose's dedication, honesty, and outstanding customer service. Thanks to him, we felt confident that we were making the right decision for our daughter. We highly recommend Jose Ybarra to anyone looking for a trustworthy, professional, and truly supportive car-buying experience.