Customer service counter was great! Very helpful and courteous. She (missed her name) helped to see if we could hop a sooner flight, made recommendations and made sure we could find our way to our next gate. So far my interactions with United Airlines have been great! read more

United airlines never ceases to amaze me with their incompetence at Dulles Airport. This is the second time in 3 years that I have taken flight 2232 from Dulles to Fort Lauderdale. Now we are all waiting at the gate. Delayed again. The first time, the aircraft was pulled from service and waited for 5 hours for a replacement aircraft. The flight was 6 hours late. Today, it is already 1 hour late, United changed our gate giving our aircraft to another flight to El Savador. No explanation or reason given. Our NEW aircraft has an issue. The pilot's seat is broken. Who knows if it will even take off tonight. I would advise anyone to truly avoid this flight. The later in the day with United airlines the greater the chance you will be delayed. read more

My 81 year old father flew to Dalles Airport instead of Dulles Airport. United crew members in Dallas helped find him and put him on the next flight to DC. Thanks United! -Gene read more

They are any other American carried - which is not much to write about. Why do most airlines here in USA treat passengers as if we are hobos looking for a free ride? Last time I checked, we paid our due share and then some for the ticket we purchased. And then having to pay for luggage and meals and everything else should earn us some some respect to be treated like humans at the counter! Plus the seats in economy feel like skin tight clothing - not that I want to try such. United should learn from international airlines a thing or two about customer service and the whole flying experience! read more

Ahh United, my gem in the sky. Always have a great experience when flying them. Courteous and helpful employees, clean planes, most with TV's (except the ones from the other merging airline) comfy seats. Now I've never flown economy or coach but have had travel companions that did and they had few complaints as well. I have noticed if the other bathrooms are too busy they will let people come to first class to use the restroom, which is a very nice thing to do, but the point of flying first class is the service and waiting behind screaming babies, kids with athletic shorts to their knees and others rather detracts from the experience, Some rules should be stuck with! Other than that, heck even with that, I'll never fly another airline domestically speaking. read more

With all of the bad press United Airlines has received, I wanted to add in a fantastic experience with United Airlines on my flight from Lisbon, Portugal to Washington DC. United made it so incredibly easy traveling with a handicapped family member who required a wheelchair and attendant on both ends of the trip. They provided an airport attendant both in Lisbon and also at Dulles Airport in DC and those wheelchair attendants helped tremendously with security and customs. Check-in with United was a breeze in Lisbon and the check-in agent made things so incredibly easy. The in-flight service from flight attendants to in-flight entertainment to meals, which were actually decent looking and tasting and free since they were part of an international flight. Flight attendants were personable, friendly, caring and helpful. Though there were challenges, due to a malfunctioning lavatory, one of three for economy passengers on a completely full flight. Plus terrible turbulence for several hours of the flight. On the DC end of the flight, the wheelchair attendant provided by United assisted from the plane until we got into our airport taxi. She assisted with customs, the forms, directing us to the proper line, getting our luggage and answering questions. United has impressed me with their service on this flight, as well as the helpful assistance both in Lisbon before departure and in Washington upon arrival. I had not flown with United for many years, but will definitely consider the option in the future. I was coming home from a trip abroad and this is the airline that was booked for me as a part of the package deal, so I had no say in it, but am happy to have flown United and will definitely consider them in the future. read more

I'm in tears for their horrible services. I'm completed heart broken for my mother and how United airlines treated my mother. When purchasing my mothers ticket I noted a wheel chair was needed. I called twice to confirm this information was on file. As to confirm she will have assistance to guid her to the airport terminal to her connecting flights until she arrives to her Destination . I was inform they will provide the full service for wheel chair passengers. I was informed her check in luggage would be taken care of until she arrives to her final destination. She contacts me at 5:45pm to informed me they take her from the first plane to a group of other disable and wheel chair passengers. She was held responsible to pick up her check in luggage. They've been waiting for an hour with no update. They ask workers in the airport for assistance in which they reply rudely and un willing to help. At this point I call customer service at 5:50pm to see what can be done about the issue. Explained my mother needs assistance with her luggage and guidance to the next terminal. The representative tries to do her part to find out what happened. To their understanding wheel chair passengers receive help with guiding them to their next destination. Also luggage should retrieve at final arrival. She finally calls 18002282744to check the statues. In which she is informed new policy is in place for international flights and passenger is responsible for luggage and to check in at next connecting flight. At this point I re explain how she needs help. She finally provides with the above number to speak with the wheel chair department for assistance. I speak with a lady whom claims she can't do anything on her behalf and insist to have my mother ask for help. I explained she hasn't had much luck or other passengers waiting as well. I speak with my mother who informed me a security person came to them and insistent they continue to wait for help. Again I call the customer line at 6:32pm and Again this representative cant do much to help. Stay on the phone for 40 minutes for the problem to to get resolved. At this point I'm calling my mother to try and get another update. Until she finally returned my call at 8:15 pm in tears that the plane left and they have to wait until next day. She wasn't the only one left behind. She was in a group of 4 among others. (Keep in mind she is flying solo) I don't understand how the plane left before 7pm. To my understanding they arrive minutes before 7pm to be informed plane left. I don't understand how the plane left knowing you have missing passengers who are registered as disabled and in wheel chairs. Why not provide extra time. Especially when the numbers of missing passenger are high. This is ridiculous!!!! The support united airlines provided Has been heart breaking experience. Leaving elderly, disabled passengers to risk their health and stay over night at an airport during this pandemic. The lack of empathy from the staff and unprofessionalism they experience has devastated me. My mother had not eaten all day and hadn't slept the day prior due to her nerves. This made the experience worst. I made several attempts to get some help with no luck when I finally speak to a manager (Maggie) it was unbelievable the lack of help and guidance I received from her. At this point I well admit my cool was gone and my anger was at 100%. her incompetence just question how United airlines trained their staff. I made a couple other calls until I tried 18002282744 again. I was lucky to find a gentleman who went above and beyond to bring a little calmness to me and get my mother some help. Unfortunately no earlier flights were available. He assisted in making a complaint claim on my behave. After a very long wait time he was able to Reached out to supervisor (Barbara). Whom offer hotel stay and food. They were able to locate my mom in a chapel with her group. Yes, they were getting ready to sleep in a chapel my mother said a cleaning lady guided them there to try and get some rest. Thankful for the gentleman who help. I did enforce my concern regarding them missing their flight from the hotel. I hope this will not be another issue and they get the guidance to get to the gate on time. Overall the stress, overwhelming Concern, headache, heartache, fear, the health risk, and tears my mother and I experience is not worth trying United airlines again. WORST EXPERIENCE EVER! If I wasn't persistent in calling and speaking to different representative until I got someone who cared to help, my mother would be hungry, stressed, and sleeping in an uncomfortable chapel bench/floor. HIRE PEOPLE WHO CARE AND HAVE EMPATHY FOR OTHERS. THEY WILL ALWAYS GO ABOVE A BEYOND FOR OTHERS!!! We are highly considering a lawsuit for the lack of care the disabled/wheel chair passengers received read more

Always a mixed bag. Yes I am a fan. United, you are still my airline. But it is getting challenging at time. I am on a budget. I fly coach. But because I fly so much internationally I usually sit in the lounge anyway. Free wine is nice. But why did they drop this on international flights. I prefer Lufthansa codeshares now (or ANA, Air Canada, etc) because they don't do those silly things like charging for Bud Light. In the end, I cannot downgrade UA out of respect for the elderly (flight attendance, like my sister). read more

Gotta fly with someone. Depending on where you go you don't always have a ton of options. Least internationally but United isn't the worst option. Economy plus is a huge increase over economy. Least state of mind wise. Economy is the plus on other airlines from my experience. Business and first get into the same category as everyone else. This new Polaris is still too new for me to make a call on. But one downside is food. Planes are restocked immediately after landing. Sometimes that means food could be sitting for 2-6 hours before heading out again. Not the freshest. read more

Worst airline in the business, no customer service. I will go to any extreme to fly another airline. Unfortunately they have the best times and routes. They know it and will charge as much as possible Be very careful before giving them your business read more

So when we flew the Dulles- Seattle route, we were a little surprised at how disappointed we were with the flight... we paid a pretty large amount of money for a sad economy class seat. The amount of room between my legs and the seat was about 30 inches(which is very average) Also, the airline says "free wifi" but really you only have access to the United Airlines website to watch a limited amount of movies and TV shows. If you want access beyond the UA website, you had to pay more money. I would definitely try to avoid this airline next time I'm flying somewhere. (unless I'm really desperate) (｡-_-｡) read more

See all

I'm a regular United flier. I can't believe how much they've gone downhill recently with how they treat their customers. We live near a hub, so we fly United often, but I'm very frustrated with their customer service!! read more

Run for your lives!!! This was the theme of my connection in Dulles to Charlotte. The connection was extremely too tight for anyone. Unfortunately there weren't any United agents helping/instructing people once we got off our flight. As a result, I went to customer service on concourse A. The United agent told me where my flight was located and directed me to use the train. This is where the sweating started. I literally had to run like a wild woman to concourse D. While running I heard my name announced for last call on my flight. Luckily I arrived right on time. The United agent at the gate told me I shouldn't have used the train because they had a shuttle. Well thanks for that information NOW! He then proceeded to say "well at least you got a workout." This was a totally inappropriate comment. United Dulles please do better! read more

PHILIP MARSHALL a United 'customer service' manager at Dulles has no business representing any company or brand. Completely rude and condescending. I wouldn't trust him to do anything, period. United has failed to reply to my formal complaint. read more

If I could give it a zero I would. We were to leave Newark NJ at about 11:15 last Thursday for Fort Meyers Florida and after 2 mechanical issues and one plane switch we left around 6:30 and my entire day was shot. We missed the evnet we wer to attend that evening. They did not give us any compensation. Notjhing. The lied the entire time. I wil never ever fly United again. read more

I used United airlines in November to go to Mexico. The stewardess didn't care that I didn't want to sit by a coughing sickly young boy and his father. She actually brushed me off. When I said something I was given a 100.00 credit like that does anything . Very disappointed. read more

The only other hub that can rival EWR in its crappiness. Small boarding areas, tiny cavern-like club in D and perpetually delayed flights to wherever. While there has been a noticeable improvement in customer service following some recent high profile incidents what is still lacking is attention to all the other aspects of travel an alleviating the constant pain of airports. This is a hub, it should be more like DEN and SFO with their terminal infrastructure. read more

They only get 1 star because I HAD to rate. They really get ZERO stars. My husband and I had a flight schedule to leave SAV to IAD on Tuesday Dec 25, 2018 at 7:40 PM. Upon arrival at the airport we were informed that our flight had been MOVED to 2:45pm. To say we were dismayed is an UNDERSTATEMENT as we were NOT informed of this change dispite the insistence of management that they contacted us via email. This change cost us in a major way. Because we had to depart an entire day later we missed a day of work. We are both self employed in service industries so our clients were greatly inconvenienced and we lost wages that can not be recouped. I am requested a full refund of the purchase price including taxes and fees for the return flight. Below was their lower than sub par response in part. " We regret your inconveniences. Schedules are subject to change without notice and not guaranteed; aside from safety, we may modify them to adjust to market and seasonal demands. Regardless, we do not offer a refund when transportation has been provided. Our contract of carriage notes United shall not be liable for failing to operate according to schedule, or for any change, with or without notice to the passenger.   As an exception, a separate email will arrive soon with two goodwill travel certificates. " $75 voucher each! That's it! Our flight was over $200 each and our work days were complete losses. United Airlines has failed in their customer satisfaction in my view. We will not be return customers. read more

Not a very family friendly airline! As if it couldnt become more painful to fly with united...no room between the seat rows and now you cant sit with your family unless you pay more...using your family for extortion tactics - cant really get much lower than that.... Basic Economy restrictions apply, including: No complimentary seat selection Advance seat assignments may be available for purchase during booking and up until check-in opens Complimentary seat assigned prior to boarding No group or family seating No Premier® member seating benefits No full-sized carry-on bag on board* Check bags before airport security for the applicable fee Bags brought to the gate incur an additional $25 gate handling charge read more

I fly United quite often and the planes and service is usually average, but the crew this time coming out of Dulles was great. They were nice and the service excellent. It was a five and a half hour direct flight back to the west coast. They leafy late due to a minor mechanical issue but made up for it in the air. However they don't beat Korean air! Of course I had to rate the food as a 2. We had the following on our flight. A breakfast sandwich with eggs and ham with Greek Yogurt. On the way. Ack I had chicken and my son had lentil chili. There were other parts of the meals but it did not matter. So service a 4 and good a 2. read more

See all

As much as I love United Airlines, some of the employees at some of the airports are extremely rude! Today traveling with three friends 2 going to Mexico and one to Seattle , we had a little dog that we all love so much, travels a lot on United flights, without even weighing our little poochi, they refused to let him on . These two male and female calling themselves managers started harassing us in the line claiming only one owner was allowed to go with the dog and as it was my friend's turn to check in the dog, the female got so mouthy claiming the dog was too big even though we noticed some bigger noisy dogs being allowed without any issues. I believed it was discrimination because the owners are a gay couple friends of mine. read more

What kind of airline allows a passenger to book a connecting flight that requires passengers to exit one airport, pay for a shuttle, pay to recheck their bags, and depart from another airport an hour away? That this could be an option for any traveler unfamiliar with the area is astounding and gross negligence. We will henceforth never be traveling with United ever again. And that isn't to mention the random seat reassignment, uncomfortable seating, and general lack of care or concern from this reputable company. United Airlines is a blight upon the air travel industry. read more

To United Airlines I am shocked by the lack of customer service you displayed today and even more offended by the way you treated me and my eight year old. My trip started in Syracuse July 2nd, 2019 where my flight was delayed 30 minutes to Washington Dulles, making me late to my changing flight to Seattle I was not made aware of the gate change all the way up to last minute where me and my kid were denied boarding because I took my son to the restroom 5 mins before the gate closed. I don't know how to articulate my anger, but the utter disrespect from staff was just uncalled for--she explained the reason for missing my 8 year old son!?! Handing him the boarding passes completely ignoring the adult who was seeking some kind of explanation of what just happened, and was quick to remind that she was off soon. I can't help but think it was because some kind of prejudice. I understand this is a reach, but three customers with similar situations were all accommodated and left satisfied with a visible solution. My interaction with said staff was met with a dismissive tone, zero eye contact and I honestly couldn't have felt more less of a human being. Feeling optimistic I decided maybe customer service would be able to offer something for the inconvenience and I couldn't of been more wrong. I was told verbatim both from the gate staff and customer service that it was my fault. My fault for taking my kid to the bathroom...and my responsibility for failing to make accommodations for weather delay. This is Unacceptable and I will not tolerate this poor attempt as a cop-out as of to why 30mins of me waiting in line led to this response. I was not hostile in any shape or form, so I do not know what constituted this response. 4 customers after me all were able to be accompanied with at least other options within the evening. The passengers in my predicament were offered blankets, pillows, toiletries and food vouchers and we were not. I don't know exactly why I couldn't benefit from THIS service but I plan to get to the bottom of it. read more

Never flying united again. Clueless gate check named Heather was making people check their bags from the start of boarding. Once on the so much room for bags. Literally empty cabinets being closed. They need to figure things out. Heather should be fired. read more

All I can say, never again with this flight. Food was horrible. I got hungry I asked for snacks, they said we can give you something now. But at the time of snacks you can't have another snacks. The salad was so old. Ice cream was melted. Just never again with this flight. In the airplane smelled horrible, when I told them they were so careless about it. Seriously it's the cheapest quality flight ever. No wonder all these lawsuits happening for them. read more

United Airlines - Airlines Near Me - Dulles, Virginia

I can't say I enjoyed my flight today, but it was better than flying American. The person next to me was kinda rude, but I think she might have been claustrophobic. I got a lot of reading and work done. That was nice. I have a thing where I have tons of pain when landing, nothing helps. I was praying the whole decent. It would have been nice for them to let me sit with my wife, but I guess that's too much to ask. read more

delays and cancellations but blame a little weather not cool. refuse to reimburse the flight and when we got a new one it was delayed an hour as well read more

United Airlines - all delays or canceled flights - Airlines Near Me - Dulles, Virginia

This is Debbie Schneider at the Dulles Airport United Other Services counter. After a long day of delays, missing our connecting flight, and finding out we would be stranded overnight, she was the last draw that pushed our frustration over the edge. We went to the counter to ask for help and see if there was any other way home or any information she can help provide. Not only did she not help us, she was extremely rude, glared us down intently multiple times smirking, and then lied about us to her boss's boss. I only found this out because I called to file a complaint about her horrible service and was read verbatim her note complaining about us in the United system. She wrote that we just wanted compensation and were rude and verbally abused her! There were security cameras on us the entire time! If United cares about their customers, someone needs to take 10 minutes to watch the video. read more

United Airlines - Does this look like someone trying to help? - Airlines Near Me - Dulles, Virginia

I had a flight at 5:05 PM today from Washington Dulles Airport to Hartsfield Jackson Atlanta airport. I was advised that my ticket had "expired" when I arrived at the front desk kiosk. I had purchased a round-trip ticket from Atl to D.C. I was not able to make the outbound flight to D.C and was advised that I would have to pay a $200 change fee and the difference to change my flight. Tough pill to swallow- but okay. I booked a separate 1-way flight and notified them that I would still be using my inbound ticket to Atlanta. I was charged $200 today and not granted a seat on a plane that I had paid for because I did not use both the inbound and outbound round trip ticket I purchased. The management team at the Dulles Airport completely mistreated me and my situation. Charles T dismissed me less than 1 minute of expressing my situation. He did not listen and walked away after I asked him to show me the fine print in the documentation which states United Airlines can give my seat away on a round trip because I did not make 1 of the 2 trips on the round trip purchase even after notifying them in advanced. Maybe it was because I had not shaven, my sweat pants or my creed. His staff even enticed me to write a review about my experience. I had to be home tonight to take care of an ill family member in which I have medical documentation to show for. I spoke to customer service for 2 hours today to reschedule my flight. I was invoiced $200 and still don't get to fly home until tomorrow. Is that worth it for you guys? No members of management were available from home office/1800 number for me to escalate to today during the 2 hours I was on the phone. All available management members were in a meeting. I was advised that a member from management would call me back within the next hour in which they have not done so. This is a holiday week- how do you not have management available? I hope my voice is being heard. I was completely mistreated by United Airlines today and hope someone is listening. read more

Might be ok if you are three feet tall. I am not even six feet tall, yet there was no room for my legs. When the person in front put his seat back, there was even less. There's a screen to watch in front of you, but if the person in front puts his seat back, good luck. I am far sighted, but even with my reading glasses, the screen was impossible to view. It was 5 inches in front of my face. Our "meal" was a bag of pretzels. Thanks, United! The most miserable 5 hours of my life. read more

This airlines sucks , the absolute worse costumer service They charge for everything ! Our flight was delayed for 4 hours and all they gave us was pretzels and warm water , NO ICE ... !! I will NOT flight with them ever again if I can help it.... read more

Terrible flights. Way too many people, no checkered seating,very uncomfortable, and very rude service on flight. Definitely not flying with United again. They have a recording saying if you are uncomfortable please asked to be moved, but the flight attendant refused to move me when I asked, because she said all seats are full, but the seat I wanted to move to was empty. read more

Please consider the option for negative stars... especially for domestic airline industry, who sets appallingly low standards for customer service, and then utterly and consistently fail to meet them. First, the sad excuse for a gate area, the "A1" cattle pen. Overcrowded, not nearly enough chairs, and a pathetically small number of charging outlets. Restaurants are what they are in an airport, but they are overcrowded, too. Second, the flight. Simple flight from Dulles to Raleigh, they said... should be a piece of cake, they said... after all, two national airlines (SAS & Aer Lingus) had managed three overseas flights of much longer duration, while arriving early! Not so United. Here is the timeline: Land at ~3:30pm - sign shows departure time of 5:30pm (on time!) Get to the gate by 3:50pm - Text that the flight is now delayed until 6:26pm. At 4pm, receive a text that "we were wrong... flight is on time" At 4:45pm, a new text that says flight is delayed until 6:45pm. Message for United: Try running your airline like a business. NEW [FAIL] update: At 5:00pm - a text now says the flight is delayed until 7:40pm! What. The. Actual. [CENSORED]. At 6:38pm - A gate change text. At 7:40pm - Text of yet ANOTHER delay in the departure time to 8pm. At this point, I am telling the person who is picking me up to use a calendar, not a watch, to time the arrival. read more

Just purchased a round trip ticket to Denver AND did a bundle with a rental car....when I got my confirmation email it said I had to take another step and select my seats. I did that and on top of the $800....it made me pay ANOTHER $26 for my seats. How utterly cheap and petty. UNITED SUCKS!! read more

Would have rated zero stars if possible. I booked a flight and I was supposed to leave at 8:30 this morning here it is at 3:30 this afternoon and I am still waiting to hear when my flight will depart. They have said there is been maintenance on a plane and they sent another plane from North Carolina. That plane now had maintenance problems as well. This is cost me not only a dress fitting but also my hotel for the night in St. John as we will not be able to catch the ferry to go to St. John tonight. I have talked to the company and they refused to compensate us until we file a formal complaint after our flight is completed. This is the worst airline I have ever flown and I will never fly this airline again. read more

While the flights are comfortable at best and a somewhat worth the price considering the market on business class seats. The service is really good in the cabin, food was nice and hot, not missing much in taste, great overall. The issue is the terminal, if you could update it some more, add more phone charges. The airline gets plenty of traffic, which means profits, please invest a little more on your customers, who are plenty, provided conditions allow. read more

I would choose zero stars if I could. The worst experience ever. Totally messed us up. Early flight is now afternoon which messes up our whole trip needs. I could have driven with way less hassle and made the commitment. Now we are in pickle and your compensation is $10 voucher. I'm not hungry I am now sad and mad. When I call to tell you that you say you understand? No you clearly don't.That don't even cover this horrible flight and experience! I will never choose United for flights. Too much uncaring and very undependable. You are horrendous. Asked to at least let me sit in a decent chair in your lounge. Nope. Wow. You have absolutely no customer service. Buh bye forever read more

As usual, extremely poor customer service. My paid first class seat didn't recline for 10 hours flight from Hawaii to IAD. Seat operation system seemed broken. I reported it to flight attendants, they couldn't fix, but told me that's not their fault and I should go to customer service for credit back or some sort of compensation. After I landed, I talked to an agent. He looked at me as if I'm stupid, then said "so what? Just go to United.com. " I had a little hope they said something sorry or show compassion. Unfortunately they are always rude, as if they think customers are always bad. read more

I got stuck here for an extra 5 hours because my plane needed fluid leak maintenance. I'm going to assume that this doesn't happen 99.9% of the time, but that is a strike against them. The lady was helpful and efficient in rebooking my flight. The terminal is rather cramped for the amount of people moving around in it. read more

***United out of Dulles is decent; Dulles is a United hub so there are many United flights going in and out of Dulles (including several direct flights to and from Los Angeles); United service seems to run smoothly here, but (due to the many flights), you might experience some delay here as air traffic stacks up with other flights coming late and such*** I am not sure what the parking situation is at Dulles, but I imagine it is expensive like other airports. read more