Four flights and all terrible. One flight overseas was diverted for emergency repairs; after an overnight stay in Boston (departed from Dulles) we were sent to a hotel 45 mins. from the airport. Next day two more delays. Landed in Europe 30 hours late. Second flight to San Francisco was canceled. Third flight was only slightly delayed Four flight was 3+ hours delayed. Returning from Austin on Christmas day they made me check my 9 x 14 carry on bag ($55) because i had a basic economy ticket!!! $55 for carry on!!!!! Next time i fly to Austin i'm driving to BWI and flying Southwest. read more

Although it took several communications and a ton of frustration, United did make it right by issuing both my wife and me $150 each in travel vouchers. Thank you very much! read more

Another delay. My flight to dulles was delayed 12 hours making us lose a whole day of vacation. We only had 3 free days to sightsee to begin with and they made us lose 1 of them. Now were going home, they're doing it again. Sitting at the gate for over 2 hours. I changed to continental to get away from them and they bought continental. I was hoping that continental's good habits would rub off on them...nope. read more

About what you'd expect from United. Not quite sure they know what's going on from moment to moment. See pic. read more

United Airlines - Here's the view after we were told we can't take our carry-ons onboard because there is no more room. - Airlines Near Me - Dulles, Virginia

Not so bad. I have been on United a few times here and there and it is what it is. It's okay. The attendants are okay. The food is okay. I usually get an upgraded seat and definitely the early boarding so it takes some of the stress off and it works for me. Never had a really bad flight so 3 stars fits. read more

We all walk In a huge group to the plane then after standing in a gaggle for a while the group is led back inside. No one told us where to go or why. I wasn't really sure I even was supposed to go in. So I asked the person at the boarding desk and he reply was "I don't know why they had you come back in" ok thanks. I hate United. It's been a horrible 3 flights. I even changed my seats on the second flight at check in but when I got my tickets it had my original seat. So I had to pay more money. I hate hate hate United. I just don't fly often enough to remember not to pick United planes! Edit: next flight got delayed 3 times then canceled. Been sitting in airport for 10+ hours absolutely miserable. Edit: after 10+ hours the next flight is also delayed. United has climbed to be one of my most miserable flight experiences ever. read more

They don't care if your bag is damaged and the wheels snap off. You will wait for hours in line for them to tell you your bag isn't damaged enough to submit a claim. read more

Narrowest seats for a 737. 16.1". I was literally squeezed between two large people whose arms spilled into my area. Imagine not being able to sit with your arms at your side between your armrests for 5-6 hours. read more

I had a connection flight because my final destination was somewhere that might be called "middle of nowhere," thus a small regional airport. I had a 50-minute layover in Virginia (IAD). However, my first flight was delayed 30 minutes, so I landed at IAD well after my second flight started boarding. Further, there was a good distance for me to walk between the gate I came out of and the gate for my second flight. As a result, I had a 10-minute very-stressed-power-walk session through IAD. Many people on the first flight were on a connection to somewhere other than DC. Delays, although very common and probably inevitable, have implications in many customers' schedules and stress level, and I wish United (and other airlines) were more aware of that. read more

1 star for the worst experience that almost ruined my short vacation. 1+ star for someone at customer service that was luckily able to remedy the situation somewhat. I think all airlines have issues, can f up, etc. However, the way things were handled at this airport for a United Express Flight, was ridiculous and I have never seen such chaos. We were scheduled to take a Saturday morning flight to Nashville (UA4422) which we woke up at 5AM for. Two days before our flight, we got an email saying the plane changed to another plane, which was OK I guess? As we got to the gate, we saw things were On Time, so we went to get a drink. I noticed on the tracker, the flight that starts in Richmond first, was delayed so I went to the gate "agent" to ask about if our portion of the flight would be delayed. She ensured me that "no sweetheart, we will have a quick turn around, we should be OK". Turns out the plane landed 10 minutes after our flight would leave. But United, scared to mess up stats, refused to mark our flight to Delayed. Instead we were forced to sit there and wonder why boarding wasn't starting. Turns out, there was a delay but of course no one would admit it. Turns out there was an issue with the plane that they "didnt know what exactly it was" but they rolled out the snack cart to keep us occupied. I have been flying for 25 years and I understand maintenance issues happen, but the fact that the gate agents knew there was an issue and lied about said issue, giving us "updates" every hour, was ridiculous. Along with the fact, the monitors all over the airport said the flight had closed boarding already until an hour and a half after initial delay! Absolute misinformation every where around. After the second update, mentioning "we are not quite sure whats wrong with this plane" we decided to be rebooked on a new flight at a different airport and rushed over there. They rebooked us quickly and gave us a Super Shuttle voucher as well. read more

Rachel who was boarding flight UA2303 was absolutely amazing. Her customer service was excellent and helped make a stressful trip much better. We had a full flight and she was able to accommodate my son, husband and I and get us all seated with one another. She was kind and patient and I hope she's recognized by United. read more

The. Most horrible airline ever . We bought our tickets via Expedia . When we went to choose our seats we were told we had to pay extra . Two seats going and return they charged us $24 each way . Of course let us not forget the baggage charges . While on a 5 hour flight we were only offered water and small packet pretzels . Flight attendants never offered us food to buy . Choices of food was terrible. Returning flight was delayed for two hours we were in the plane still they never offered us meals to buy on a five hour flights . Bumpy ride while going . Never going to fly United ever again . read more

On a United flight from Dulles to Nashville, my husband was bumped from an aisle seat which he purchased for $64. The aisle seat was purchased for medical reasons, requiring extra leg space. However, no explanation or consideration were given for this. Furthermore, he is elderly. The gate attendant was very rude and didn't seem to want to listen to us. After boarding the plane, we noticed that there were some empty seats which could have been assigned to the person who took my husband's seat, which didn't make much sense to us. We want our $64 back!!!! Secondly, communication between a 3rd party co and United Airlines was unacceptable. We were told by the 3rd party company that carry on luggage was free. However at check in we were required by United to check our carry in's and pay $35 per bag even though the bags were within the limit for size for carry on luggage. Lastly, I have submitted written concerns about the above 2 experiences through the United Airlines website and have received no response in going on 3 weeks. United airlines and the personnel we dealt with were rude, inconsiderate, and disrespectful. Hell will have to freeze over before we travel on United Airlines again. read more

Where to start? I dislike leaving bad reviews but I feel compelled in this case. Flights to Boston on SouthWest and Delta were smooth and staff was great. However-on our return flights to Houston both were on United and it was a vastly different experience. We knew we had tickets that only allowed one personal item. Upon arrival at the gate we asked as we weren't sure because the printed version we got from the kiosk said "no carry on." So we got in line to ask. One gentleman was helping another customer. Two ladies stood by and apparently chatted. I realize they may have been busy with actual work-but some form of acknowledgment to the line would have been great. After about ten minutes we were told we could bring the bags we had but that we needed to put my daughters purse in her other bag. Silly considering the size but no big deal. As we were boarding we watched an elderly lady with the same problem-one of the ladies previously mentioned was very short with her and stated "consolidate your carry-ons." The elderly woman began to explain her medications were in one bag and was immediately cut off with the same statement. Her bags could have both easily fit in her lap. Skip a bit-our flight was delayed in arrival -no ones fault. But we had to rush to make our connection in D.C. At arrival to the gate-we were the last ones. The staff was very short with us. Possibly understandable but the insisted our bags could not be carried on. I explained we were allowed with the same ticket types and even showed it to them. They insisted. I asked to please be allowed since the bags could fit easily under a seat or even in our laps. No dice. My daughter asked separately to another lady while I was dealing with the one charging me-she got a rude-sarcastic toned" the point is you can't carry them on the plane." We had to pay to check the very same bags United allowed on the first flight. Based on my experience-this is an organizational culture problem. Inconsistency in following procedure leading to unmet expectations in addition to a lack of empathy from most staff encountered. Very disappointing combination. read more

Late notice of flight delay (after we're at airport) caused us to miss connection with cruise ship. On our anniversary. With our 4 kids. Now, 36 hours and $3000 later, we are trying to catch up. Instead of ''day at sea'' we are again waiting on a tarmac due to flight mechanical failure. Our '' trip of a lifetime'' is a travel nightmare. No help from United. I am sure this happens to many people. Shouldn't there be a added level of customer service for these situations? The United agent at Dulles made it impossible for us to re-book timely. A bit more effort on her part or a supervisor would have cost almost nothing for United. But added to our already expensive vacation and ruined our vacation. read more

The evening flight from DC to ATL was delayed to next morning. UA arranged to stay in the Hilton hotel at the airport. In the morning it was further delayed nearly two hours. read more

United Airlines - Delay over and over and over... - Airlines Near Me - Dulles, Virginia

I just came back from an international trip to Israel on United Airlines Although the service was OK (taking into account that the airplane was packed full), I was APPALED to learn from the crew that NONE of them was vaccinated. In my worse nightmare I would not have imagined that these people, who come in touch daily with persons from all over the world, and touch every food and drink item they serve, ARE NOT VACCINATED. This is a disgrace, and dangerous too. I would strongly suggest that, if you are flying in ANY airline, ask if the crew is vaccinated. If not, do not fly with them. They are knowingly endangering your life. In any case, I am not flying United or any other airline until I get assurances that the crew is vaccinated. And I fly internationally about once a month. read more

This review is for the United Airline's Customer Service Counter at Washington Dulles. I've had to use this service several times over the years and I must say the staff here is some of the best customer service representatives United Airlines has anywhere. I left my headphones on the plane after deplaning on a recent trip. I didn't notice I had left them for at least 30 minutes after walking to another concourse, and preparing to board my connecting flight I was really expecting to hear a bunch of excuses or some unreasonable solution since it was completely my fault. The customer service representative instead called the gate I had arrived at and was informed the plane had already left for it's next flight. Instead of just informing me that I was out of luck he continued to make calls to the customer service counter at the previous terminal and lost and found this all took a number of phones calls but he continued to inquiry until he found them and instructed the other customer service representative to tag them he checked the flight status of the plane I was about to board and assured me if I left at that moment I would be able to retrieve my head phones and still make my next flight. The customer service representative at the other terminal was as responsive and helpful as the other, she handed over my head phones and checked on my departing flight and actual called the gate to inform them I was on my way. Everything ended well because of the caring support of the United Staff. Thank you!! read more

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Man, I miss Continental. This new merged airline needs some serious help lately. It's so hit or miss! Sometimes, my travel is perfect. Good gate agents, great flight attendants, flights that depart and arrive on time, connections that don't mean running through an airport, luggage that shows up quickly. Exactly the way travel is supposed to be. And sometimes, my travel is... well, let's just call it "one star". This past Friday at IAD would be an example. First, some genius at corporate decided that flights for Charlotte and Charlottesville would depart at the same gate. Then we had two gate agents that clearly, English was not their first language. So when it came time to board Charlotte, they accidentally called Charlottesville and actually started boarding passengers. Five made it down the hallway before they realized their mistake. So they had to go get those folks and meanwhile, they have a crowd of others who are wondering what's going on. And then, they start boarding the actual flight - Charlotte. And we're all seriously confused and seriously pissed off. A daisy chain of incompetence. The United Clubs in Dulles are decent depending on the time of day. Breakfast is bagels (sometimes, there's even a toaster!) and yogurt. After, it's the standard pieces of wrapped cheese, crackers and Chex mix. The only new thing in over two years is that they have mini-packs of Milano cookies. Free beers and some other non-premium drinks at the bar, there are higher end wines and such available too. I really hope that United gets their stuff straight and starts flying right. Because I'm halfway out the door and considering switching to Delta. read more

IAD (Dulles International Airport) is my home Airport I always check my bag in at the United ticket counter before heading through the TSA security checkpoint. I've never had to wait more than 5 minutes in the Premier line to use the automated kiosk to process by bag. Excellent experience! Why only 2 stars then? I'm not sure who has responsibility for this - but the United sections of the IAD Airport Terminals/Concourses leave much to be desired. The United portion of Concourse A, and the C & D Concourses are old, run down, outdated, and are in desperate need of modernization. I don't know if this is the responsibility of the Metropolitan Washington Airport Authority (MWAA) or United Airlines, or both. Until such time that these Concourses are overhauled and renovated (this means rebuilding and expanding) not simply replacing with new restaurants and stores - my rating stands at two stars for the quality of the United Concourses. read more

Awful airline, I only fly them when forced due to price or business travel. Flight attendants spent part of my last flight arguing with other United employees over the methods used for passenger counts. Flying them out of Dulles is even worse because the flights I've taken have always been out of the far terminal where you have to take those vintage 1970s trams. Avoid them if you can, but if not keep your expectations low and they MIGHT be met. read more

United delayed our 8:30am flight 2 hours to fix a reading light. Our flight, 4902, was only a 2 hour flight. This should have been done over night when the plane was not in service. read more

NEVER FLY UNITED!!!!! This is my second opportunity to travel with United Airlines in the last week and have been terribly DISAPPOIINTED with their Customer Servjce. * Today Flight 3790 was cancelled due to Crew scheduling. Fortunately my ticket agent was able to get me on an American flight into Austin today. * So since I now had 8 HOURS in Dulles to burn - I thought I would stand in the Customer Service line to see what UA would offer for my inconvenience. * NOTHING - that is right ABSOLUTELY NOTHING! They offer $500 flight coupons when they over book - but the Customer Service IDIOT I dealt with was ZERO HELP. * Note to UNITED AIRLINES - ATTEND THE DISNEY COLLEGE of CUSTOMER SERVICE. * I will do anything to keep from traveling with United Airlines in the future and will be a negative-reference to all my friends and family as well. read more

United Airlines - The worst Airlines in the continental US! - Airlines Near Me - Dulles, Virginia

This review refers only to the United facilities @ Dulles. While I am a Premier Access member of the airline, and either PHL or EWK are my home bases, on some flights to Beijing the less expensive way to go is via Dulles. I don't mind the puddle jumper from PHL, but the connecting flight to PEK is difficult to make on time. The Express lands at Terminal D and the International flight departs from Terminal A. Dulles is immense and rather dated. The distance between the two gates was likely more than a half mile of walking, plus the need to use the shuttle between the terminals. Theoretically, there was a 50 minute window to get from one to the other, but with the slow approach to the gate on landing, it was closer to 25 minutes in reality. I made it, but just barely. The final passenger to check in after being paged all the way as I jogged with carry on bags. Glad I am in reasonably good shape or I would never have made it. Surely there is something United can do to reduce the distance and time needed to make these connecting flights without inducing a coronary. How about a small vehicle to help out? How about realistic assessments of time and schedules? In most other respects United has kept my allegiance through modernization and decent meals on international flights. But, let's not forget the logistics on the ground. read more

United Airlines - United we stand; United we run and fall. - Airlines Near Me - Dulles, Virginia

Not sure if Dulles dampened my spirits but the United boarding process require a walk outside to board. Not bad but after walking the marathon distance to get to a domestic flight I was a bit tired. Crew members were friendly and told us we are late because our original plane needed new tires. Hopefully the tires on the plane that I am on are okay or else I will make the 7 o'clock news. Airlines need to lower top executive pay and spruce up their gates. Power to the customers???? Does anyone remember the customer? read more

United Airlines - Waiting... - Airlines Near Me - Dulles, Virginia

Fly another Airlines if you want to be safe from Covid-19. There is no social distancing provide on the plane at all. Flight always delayed. Deserved NO STAR read more

The only reason they get 2 stars is because they have a nonstop flight from Denver to Dulles. Our other corporate approved airlines do not. Which is also the only reason that I fly United, since my work takes me out to DC on a regular basis. I have NEVER had a positive experience with United. They overbook just about every flight. To maintain some kind of on-time boarding status, they cram everyone onto a flight, and then decided to spend 2hrs deicing the wings or this last time, 3 hours filling up with fuel and realizing that they filled too much then removing fuel and then the pump not working and having to do it manually, and on and on and on. Why the hell can't they do this stuff before they board the plane? Plus, they refuse to provide any service (3hrs without water is not a good time) or any entertainment (could have watched an entire movie and kept people from getting as annoyed as I was). read more

I've waited to write this review so I could maybe write it in a more calm headspace but really all it does is bring up some terrible memories and even worse staffing. My flight to Narita was delayed, at first they said 30 minutes, then 45 and then when we did board we waited because there might be an issue that would prevent us from flying. Why didn't they figure this out while we were waiting to board?! So, we get off the plane. Obviously, in a situation like this the customer service desk is going to get swamped even though they said they'll try to bring another plane around. The customer service desk had 2 people working it and one staff member literally got up out of her seat and RAN like she left the stove on, leaving her poor beleaguered teammate to handle a plane full of people's complaints. At this point I was simultaneously speaking on the phone with United's customer line, and messaging with a rep on Facebook. Basically, I was told nothing could be done BUT another connector to my final could be tentatively booked (based on occupancy.) I decide to wait in line anyway, as they make the announcement that a plane for our flight will be arriving soon. At this point the flight has been delayed about 3 hours, but no meal vouchers because 4 hours is the minimum. Well, by the time we board the plane it's been 4 hours but since we're inside I guess they skirted that issue. 16 hours later, there's another mess of tables from United staff in Japan, again woefully inadequate number of staff. Our flight was 16 hours-why did they not anticipate this while we were in flight?! Oh, and I come to find out that my new connecting flight which isn't full was canceled and they've got me staying a a hotel. Another angry call to the customer service line where I explain that I have visitors at home with no way of entering my apartment because I'm not there. I get put back on the flight I was booked on nearly A DAY ago. Oh, and on top of that they left my bags in Japan so I had to go back to HKIA the next day to get my luggage. For all that trouble I had to fight to get a voucher from them. Not sure when I'll use it, since I think I can replicate the United experience by ramming my head and groin into something repeatedly. read more

I love flying out of IAD. It is easy to get in and out of, although navigating your way to your gate can be confusing at first. The friendly staff at United always treat me well, from check in until I get home. read more

Worst flight experience ever. I advise the supervisor on the floor that my grandmother who is 86 years old was not feeling well, and if it was possible for us to get an earlier flight. He was responded with a flat-out NO. Unless I paid the $75 fee per ticket for my grandmother's and her caretakers ticket. He completely ignored that my ticket was interchangeable for no fee. This is the only airline that has attempted to charge me a fee for a small accommodation when the airport is almost completely empty. Since thanksgiving was last week, the place is almost empty. Never again flying United, it's the most expensive and less caring airline in the world!! WARNING. If you are FLYING WITH PEOPLE WITH DISABILITIES DO NOT FLY UNITED..every other airline provides accommodations free of charge.. United Airlines even charges extra to watch TV. Really. read more

United Airlines continues to have poor customer service and in light of the recent anniversary of how they grossly and inappropriately treated the retired Vietnamese doctor last year, I want to make sure they know that they have a very long way to go. I was recently on a flight United 0860, São Paulo to Washington DC and I encountered an extremely rude male flight attendant who I unfortunately wasn't able to get his name but can describe him as grossly overweight. My boyfriend and I were seated in the economy plus section which might as well be viewed as lower or lesser class in the United Air World due to the treatment we and other passengers received. We were seated next to a couple of empty seats and simply inquired if we could move to them with it being a 9 hour flight over night. The attendant responded with a sharp, "NO!" without bothering to explain that is where the flight attendants sleep which would have cleared up any confusion. I also witnessed this same male attendant speak to a man who spoke English as a second language and spoke to him in a gruff manner telling him, "Keep moving your feet, step BACK, another STEP!" This male attendant was sarcastically rude the entire flight and even spoke derogatory about his own coworkers referring to his lack of a helper because he presumed they were in the back of the plane organizing bottles needlessly. Overall, the point of this review is to remark that customer service starts at the most basic moral rule, treat others the way you would want to be treated. This attendant was nasty and made me feel on edge every time he came up the aisle. If he hates his job he should find another line of work because he is a terrible flight attendant. read more

Absolutely the greediest airlines of them all. United, you must treat your workers terribly because in my experience 90% of them project it onto the travelers. Rude workers, oversold flights leaving late to make sure all the seats are filled without as much as a thought of their customers' comfort. Back row: you can be reclined on but won't recline. They don't even spare 2 inches for that. Shame on you United Airlines. Hope you don't drag me kicking and screaming off the plane after seeing this review. read more

I've been very supportive of United for many years and a frequent flier over the past 25 years. Due to business situations in the past few years I find myself with no longer having frequent flier status. That results in being last to board and no overhead space. Unfortunate for me but completely accepted as just the way things are. Latest flight was beyond uncomfortable. Seats too small... Even for normal sized passengers like myself. Today's experience at Dulles gate 11 makes it perfectly clear to me that United has completely forgotten customer service. Having the chance to catch an earlier flight I asked the gate agent if I could since there were a dozen open seats. Only for a $75 dollar fee. When asked if it could be waived, Kevin Jackson replied "sure, for $75" in a rather snarky way. Ramon (allegedly a manager) suggested that he put me on the standby list, but he refused. "I won't" is what I heard followed by a bit of whispering. Ramon told me to wait for the other agent who was working another passenger problem and he would take care of me. Wait, wait and same story. With Jackson chiming in "I told him so". Only this time when I asked if there was any way to waive the fee I got a lecture on how having no status makes that impossible and how I was being argumentative. All I did was ask if the fee could be waived. As the taller bald agent said, "I'm only quoting policy"... I get that. But is that policy so rigid that you can't apologize for the stupidity of it given the situation at hand, or maybe act just a bit understanding and compassionate? Your threatening stare is not likely a skill taught in United's charm school... Or was it? At least I thanked you for quoting United's policy. The least you could have done was reciprocate. So the flight left with open seats and I remain in the terminal an unhappy United customer. Was that worth $75? read more

Customer service counter was great! Very helpful and courteous. She (missed her name) helped to see if we could hop a sooner flight, made recommendations and made sure we could find our way to our next gate. So far my interactions with United Airlines have been great! read more

United airlines never ceases to amaze me with their incompetence at Dulles Airport. This is the second time in 3 years that I have taken flight 2232 from Dulles to Fort Lauderdale. Now we are all waiting at the gate. Delayed again. The first time, the aircraft was pulled from service and waited for 5 hours for a replacement aircraft. The flight was 6 hours late. Today, it is already 1 hour late, United changed our gate giving our aircraft to another flight to El Savador. No explanation or reason given. Our NEW aircraft has an issue. The pilot's seat is broken. Who knows if it will even take off tonight. I would advise anyone to truly avoid this flight. The later in the day with United airlines the greater the chance you will be delayed. read more

If I could rate a 0 star I would. This has been the most horrible experience I have ever had with an airlines. Flight was turned around over the Atlantic Ocean for a person having a freaking panic attack. Then the united workers tried to re-check our bags after customs to the final destination, even though we had to stay the night in DC because our 8 hour flight turned into a 14 hour flight. Then we get back to the airport the next morning, only to find out they rebook my wife and I's tickets in different seats, didn't book my friends ticket on the same flight even though they gave him a boarding ticket, and his daughter is traveling with us. I can canceling my united airlines cc and completely switch to DELTA AIRLINES. They have been rated #1 for business travel and I now know why. With competition as ignorant and disorganized as this, it not hard to beat! read more

United Airlines - Airlines Near Me - Dulles, Virginia

My 81 year old father flew to Dalles Airport instead of Dulles Airport. United crew members in Dallas helped find him and put him on the next flight to DC. Thanks United! -Gene read more

With all of the bad press United Airlines has received, I wanted to add in a fantastic experience with United Airlines on my flight from Lisbon, Portugal to Washington DC. United made it so incredibly easy traveling with a handicapped family member who required a wheelchair and attendant on both ends of the trip. They provided an airport attendant both in Lisbon and also at Dulles Airport in DC and those wheelchair attendants helped tremendously with security and customs. Check-in with United was a breeze in Lisbon and the check-in agent made things so incredibly easy. The in-flight service from flight attendants to in-flight entertainment to meals, which were actually decent looking and tasting and free since they were part of an international flight. Flight attendants were personable, friendly, caring and helpful. Though there were challenges, due to a malfunctioning lavatory, one of three for economy passengers on a completely full flight. Plus terrible turbulence for several hours of the flight. On the DC end of the flight, the wheelchair attendant provided by United assisted from the plane until we got into our airport taxi. She assisted with customs, the forms, directing us to the proper line, getting our luggage and answering questions. United has impressed me with their service on this flight, as well as the helpful assistance both in Lisbon before departure and in Washington upon arrival. I had not flown with United for many years, but will definitely consider the option in the future. I was coming home from a trip abroad and this is the airline that was booked for me as a part of the package deal, so I had no say in it, but am happy to have flown United and will definitely consider them in the future. read more

I'm in tears for their horrible services. I'm completed heart broken for my mother and how United airlines treated my mother. When purchasing my mothers ticket I noted a wheel chair was needed. I called twice to confirm this information was on file. As to confirm she will have assistance to guid her to the airport terminal to her connecting flights until she arrives to her Destination . I was inform they will provide the full service for wheel chair passengers. I was informed her check in luggage would be taken care of until she arrives to her final destination. She contacts me at 5:45pm to informed me they take her from the first plane to a group of other disable and wheel chair passengers. She was held responsible to pick up her check in luggage. They've been waiting for an hour with no update. They ask workers in the airport for assistance in which they reply rudely and un willing to help. At this point I call customer service at 5:50pm to see what can be done about the issue. Explained my mother needs assistance with her luggage and guidance to the next terminal. The representative tries to do her part to find out what happened. To their understanding wheel chair passengers receive help with guiding them to their next destination. Also luggage should retrieve at final arrival. She finally calls 18002282744to check the statues. In which she is informed new policy is in place for international flights and passenger is responsible for luggage and to check in at next connecting flight. At this point I re explain how she needs help. She finally provides with the above number to speak with the wheel chair department for assistance. I speak with a lady whom claims she can't do anything on her behalf and insist to have my mother ask for help. I explained she hasn't had much luck or other passengers waiting as well. I speak with my mother who informed me a security person came to them and insistent they continue to wait for help. Again I call the customer line at 6:32pm and Again this representative cant do much to help. Stay on the phone for 40 minutes for the problem to to get resolved. At this point I'm calling my mother to try and get another update. Until she finally returned my call at 8:15 pm in tears that the plane left and they have to wait until next day. She wasn't the only one left behind. She was in a group of 4 among others. (Keep in mind she is flying solo) I don't understand how the plane left before 7pm. To my understanding they arrive minutes before 7pm to be informed plane left. I don't understand how the plane left knowing you have missing passengers who are registered as disabled and in wheel chairs. Why not provide extra time. Especially when the numbers of missing passenger are high. This is ridiculous!!!! The support united airlines provided Has been heart breaking experience. Leaving elderly, disabled passengers to risk their health and stay over night at an airport during this pandemic. The lack of empathy from the staff and unprofessionalism they experience has devastated me. My mother had not eaten all day and hadn't slept the day prior due to her nerves. This made the experience worst. I made several attempts to get some help with no luck when I finally speak to a manager (Maggie) it was unbelievable the lack of help and guidance I received from her. At this point I well admit my cool was gone and my anger was at 100%. her incompetence just question how United airlines trained their staff. I made a couple other calls until I tried 18002282744 again. I was lucky to find a gentleman who went above and beyond to bring a little calmness to me and get my mother some help. Unfortunately no earlier flights were available. He assisted in making a complaint claim on my behave. After a very long wait time he was able to Reached out to supervisor (Barbara). Whom offer hotel stay and food. They were able to locate my mom in a chapel with her group. Yes, they were getting ready to sleep in a chapel my mother said a cleaning lady guided them there to try and get some rest. Thankful for the gentleman who help. I did enforce my concern regarding them missing their flight from the hotel. I hope this will not be another issue and they get the guidance to get to the gate on time. Overall the stress, overwhelming Concern, headache, heartache, fear, the health risk, and tears my mother and I experience is not worth trying United airlines again. WORST EXPERIENCE EVER! If I wasn't persistent in calling and speaking to different representative until I got someone who cared to help, my mother would be hungry, stressed, and sleeping in an uncomfortable chapel bench/floor. HIRE PEOPLE WHO CARE AND HAVE EMPATHY FOR OTHERS. THEY WILL ALWAYS GO ABOVE A BEYOND FOR OTHERS!!! We are highly considering a lawsuit for the lack of care the disabled/wheel chair passengers received read more

Gotta fly with someone. Depending on where you go you don't always have a ton of options. Least internationally but United isn't the worst option. Economy plus is a huge increase over economy. Least state of mind wise. Economy is the plus on other airlines from my experience. Business and first get into the same category as everyone else. This new Polaris is still too new for me to make a call on. But one downside is food. Planes are restocked immediately after landing. Sometimes that means food could be sitting for 2-6 hours before heading out again. Not the freshest. read more