These people must search for agents who have terrible communication skills. Getting a straight answer to a simple question is almost impossibe. Which seats are Economy Plus? o Indy knows. We're supposed to guess. read more

On UAL fight 614 from Houston to Sacramento on Jan 7, 2023, my husband switched his Vietnam Veterans cap to a warm beanie due to the forecasted inclement weather in Sacramento. His precious Vietnam Veterans cap with several commemorative pins, was left on the plane when we disemkbarked! I filed a "lost item" form online as soon as we returned home and realized it was not with our baggage (he had probably lost it when he had changed to his beanie), along with a selfie I had shot prior to takeoff in Houston. I received an acknowledgment email then several "system tracking" update emails letting me know that they had not found the cap; however, it was still an "active" case. On Feb 4, I received an email with a travel voucher for $150 (!!) as a "good will gesture" to be used for flight, baggage, etc with an expiration of a whole year to 2/4/2024! Well, on Feb 10, I received an email that stated UAL had LOCATED the cap in Houston and options were given as to its return. AMAZING! We were so happy to be able to get his sentimental Vietnam Veterans cap back, we opted to pay the shipping to have it returned. I have lost and placed several reports to Hawaiian Air and NEVER received such caring responses and a resolution PLUS an unsolicited financial perk! You can be sure we will be telling EVERYONE about the caring, expedient service that United Airlines provides-they truly care about their passengers!! Thank you United Airlines!!! read more

United Airlines - Ready for takeoff! UAL flight 614 homeward bound to Sacramento! - Airlines Near Me - Houston, Texas

I intentionally packed light for my trip--just a backpack and a small fanny pack--to avoid extra fees, fully aware of United's reputation for nickel-and-diming customers. Unfortunately, their customer service was just as terrible as expected. At check-in, I was unfairly targeted and told I had to check my backpack for a $40 fee. On top of that, I was threatened with an additional $40 charge unless I "condensed" my fanny pack. I specifically chose a backpack for this trip to avoid fees and checking in luggage, yet guy in charge of the Kiosk refused to scan approval for my boarding pass until I paid for my small purse I always carried at no charge. It felt like pure intimidation. If I had been able to check in online, I doubt this would have happened. However, my internet was spotty Meanwhile, I flew to my destination with JetBlue--zero issues, no unnecessary fees, and at a much better price. I love JetBlue!!!!!!!! To make matters worse, I noticed plenty of other passengers with multiple bags who weren't forced to check theirs. It felt unfair and I felt targeted. I am respectfully requesting a refund of my $40. If not, this will be the last time I ever fly United! read more

United Airlines - Airlines Near Me - Houston, Texas

I am a 2.5 million mile flier on Inited and have never been more disappointed in them then today. They have dissolved their in airport customer service so when the screw up there is nobody to resolve issues. Phone people are incompetent!! I am done with them and so should you be...Alaska, Delta and American have all been better lately...fly them. I wish there was a 0 on the rating....just for united. read more

United Airlines - United's customer service at the airport. They closed them all, no where to get help, People at gate don't care, people on phones terrible. - Airlines Near Me - Houston, Texas

Unfortunate discomfort. The plane flight # UA 6240 from Houston, TX to Memphis, TN was on time. I was on time as well. The Flight Attendant working First Class greeted everyone entering the plan. I was seated in the rear this being a short notice flight and my seating was perfect with no issues. When I was about to sit, I noticed that there were cleaning wipes on the seats and the Attendant working Coach removed them. However right before the flight took off I and the other guest was moved from our seats only to be placed in less comfortable sitting arrangements to the point I literally could not sit erect and had to lean uncomfortably for the flight. I also checked back to see was anyone seated in my previous and assigned seat of 29A and there wasn't anyone. It just seemed it was more important to use the seats as storage rather than a guests comfort. For this reason, I have given this review a 3 star, because as a guest/customer my comfort was not considered. Hopefully, the return flight will have no issues. My flight today after 30 plus years of flying was definitely not one of the best flights, that I have experienced. Until the next one, Bye-Bye! read more

I had no problem with United and i flew several flights with them in the latter part of 2023. Changing was easy and once i flew with a pet. Seems you dont need actual paperwork which i had, but your pet Must be able to stand in the carrier. Mine checked all of the boxes. They do not allow you to move to empty rows, because of how they sell the seats. I tried and it was $800 if i wanted to stay in it.. wasnt even a class upgrade. I kept my original seat. read more

United Airlines - Airlines Near Me - Houston, Texas

Many of the flight attendants are cool. However, the ones ik looking at now are rude. I smile. No smile In return. Almost an aggressive frown. Not the only one. I try to ask for fa attention and get no response. I lightly tap on shoulder. "DONT TOUCH US!" Really? She proceeds to run into me w cart. Can't wait to get away from united. Geez read more

Victor at Premiere Access Bag Drop on 12/28 was so incredibly friendly and helpful with checking in our bags. It was early morning and he was still so chipper and quick! read more

I fly American often and I really like this airline. So far no flights have ever been canceled and they have all been on time!! The staff is always friendly. The seats are a little larger or maybe they are more comfortable than other airlines; I am not sure but I am always comfortable. They have the best snacks in my opinion. They always look so professional and neat. If you have their credit card you don't pay for baggage either. read more

United Airlines - ready to go to Cabo! - Airlines Near Me - Houston, Texas

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This review isn't for the airline as a whole but for the Terminal B employees manning the B1-31 gate entrance at around 3:15pm CST on Tuesday, August 29th, 2023. No line: The lady sits and lets me stand there for quite sometime acting like she was so busy. No "Hello, how can I help you; or One moment please." The other employee was showing photos to her customer or friend or whoever. Then when I was finally acknowledged to ask my question the lady was flat and nasty as ever. Get your customer service skills up, mamas! read more

I have flown with over 100 planes and 6 companies and while majority of the staff with United are friendly and professional the airline itself is the worst of the worst. They trick you with pricing, they overbook, delay bc staff aren't their on time, and the internet works 33% of the time. If you are going to spend money on a flight use American, Southwest, or Bluejet. Don't waste your money with a company that's going to end up being more than an American ticket with extra fees and forced checked bags. The greedy CEO can take a pay-cut make the airline better. Since that won't happen don't bother with these people. Unless you want to spend $120+ on checking a bag that fits overhead read more

Very uncomfortable seats and leg room. Even after the upgrade, there is no room for a book bag under the seat in front of you. Flight to Hawaii did not have a tv headrest, and the wifi connection was horrible. The worse 8 hour flight. My whole body was sore. The airline crew was accommodating and friendly. The pilot landing was great. No damage to my luggage. Bush Airport is very large and busy. Plan accordingly for connecting flights. About 15 min walk to get to United terminal. Plenty of shops, restaurants, and bathrooms onsite. Advice: Bring boppy pillow for head and neck. Wear compression socks for a long flight. Purchase wifi inadvace on the app. Upgrade seats if possible. Follow your trip on the App with messaging updates. read more

United Airlines - BWI to Houston, Texas - Airlines Near Me - Houston, Texas

Planes are Looking pretty beat up on the inside. I fly regularly 40 plus flight a year. They need to be updated. In flight entertainment and WiFi are very poor. read more

Im a regular at traveling United. Location: for this particular review it was houston to Cancun Staff: friendly Price: United is always a bit on higher end compare to others (by very little) Because I am a card holder I was blessed to being upgraded. Food: for lunch was some type of noodles. I am a very picky eater so it was not my fave but the fruit and chocolate chip muffin was a great hit. read more

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Filthy airplane, filthy ground crews, unorganized Then sat on the tarmac for over an hour because no one would move the plane parked directly behind In believable Don't spend your money with this airline! read more

Absolutely terrible. They cancelled our flight which is fine but I've been on hold for two hours to track my bags

united airlines is so fucking shit. we waited 2 hours and we sat there and they tryna change crews cuz nobody wanna work

Two planes in one week that we had to deplane due to clogged toilets! Time to upgrade your toilets because your planes are full of crap! They were delayed leaving Peru so we had to run from customs in Houston TX with 10 minutes remaining when we arrived at connecting flight to San Diego and the pilot would not let us board the plane, so we had another delay of 11 hours for next flight, just to have to deplane due to poor maintenance of bathrooms. Bad experience all around. Oh, but we got $15 dollars to buy a sandwich! Thanks for the experience United Airlines. read more

United Airlines, which left me and my family in a very distressing and unsafe situation. My booking confirmation is NVPOM4. experienced both mechanical and radar issues, causing a significant delay and making us miss our connecting flight to Houston. The situation worsened when the shuttle to the hotel took over an hour to arrive, and check-in took another hour. When we entered the room, it was infested with cockroaches. his entire experience was unacceptable. My family and I endured significant stress, health concerns, and unsafe conditions, while being met with repeated rudeness and unprofessional behavior--especially at Houston Airport.I explained that I was traveling with my son (who has diabetes) and his twin sister (who has special needs) and needed urgent assistance. The employee became frustrated, yelled, and stated she was leaving to go home. Her co-worker, Lori, ignored me completely. read more

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Met a United airline attendant named Jeffrey! Best attitude and service i have ever had the privilege of flying with! He gave us over the top service and had the absolute best personality to match! i just wished i knew his last name, but he is wonderful!!! Thank you, Jeffrey!!! read more

The Houston airport is a giant United hub. There are United counters, lounges, and posters everywhere. The staff was helpful and my flights were on time. No complaints from me! read more

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United Airliens releases statement to not charge parents and minor kids to seat together. I call in an employees try to charge me for seating with my kids. I tell them their own rules and their announcement in google, the customer services says let me check on it..I say you should know your rules and he says he needs to check with supervisor. He comes and tries to seat 1 parent only with our three kids. I said the statement says parents with their kids with no charges. He says he. I hang up him and call back to talk to someone else and she talks to supervisor and then gets it assigned. If you buy basic economy for the family . Know that they have to seat you all together and not charge you for it. They will say they have exempt you but it's the rule. FYI Rules that United Ailrines will not charge parents to seat with their kids. They will try to charge you because you bought basic economy, but rules apply to all ticket levels. United says they will make it easier....but they only talk. Must call in to get someone to do it. No wonder they have 1.5 stars rating read more

United Airlines - Rules that United Ailrines will not charge parent to seat with their kids. - Airlines Near Me - Houston, Texas

I have been flying United for years (RIP Continental) as it is the main airline out of my hometown airport. They are just like your typical airline; plane comfort/updated-ness is hit or miss. United has made an effort recently to slowly add back "perks" like snacks, no change fees, seatback entertainment included, etc. I am quite lucky that I have not experienced too many snafus with United. read more

Everything! Planes are delayed constantly. Planes are ancient. Just flew today, no running water in bathroom, entertainment system not working, took off an hour late, planes are not cleaned after each flight. Pathetic. read more

You should try it! It was amazing. I felt like I was in first class. This was amazing service. I love the flight attendants. This was the most greatest service. I love united airlines. I think I should give it 6 stars! United airlines is the best airline in the world. 6 stars man. 6 stars. This was the craziest bestest service in the world. I love united airlines. Flying with united airlines forever. read more

United Airlines - Airlines Near Me - Houston, Texas

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We just returned from the worst travel experience ever! We went from Naples-Munich, Munich-Denver, Denver-Houston. Every single leg of our ALLDAY journey was delayed (multiple times) and we were forced to run from one side of all these huge airports to the other; including re-checking our bags in Denver! Nobody from United anywhere helping guide us all to where we were going in this confusing situation-:( We also paid a ton to upgrade on the International portion to Premium Economy and food was horrible! Staff onboard are rude and some are also extremely overweight so they hit you everytime they walk by! We will never fly United again! read more

If I could read it -100 stars I would! The first flight got canceled due to weather, which is more than understandable. However, the rebooking was horrible. The flight was rebooked for the following day. Got to the airport at 7:30 as the flight was leaving 9:35 pm got delayed again as they said because of weather. OK understandable? Then we boarded the plane and employee said they didn't have a pilot which was another long delay now by 2:30 AM. They said they reached their 12 hour workday and that their flight was now canceled. The employee told them that they needed to hurry up and deep board the plane and that they could reschedule with somebody at the ticket booth and that they would be receiving a value for food and hotel accommodations via email and text mind you nobody was there. So three passengers which included a five-year-old at the airport for this long period of time no vouchers nowhere to go and not an employee that cared. Got rebooked for the same day at 3 PM. However, we had to rebook our own flights. Find our own place to stay let alone. Transportation was told that whatever flight that we took our luggage would follow us had to be in Virginia ASAP, rebooked it to Richmond, Virginia get to Richmond no luggage no car seat called customer service car seat was already in Norfolk Virginia before we even reached Richmond had to have somebody drive two hours to pick us up two hours back with no car seat. Mind you our luggage was still sitting in Newark New Jersey was told to have to go to Norfolk airport at 11:30 PM to retrieve our luggage get to Norfolk and again two out of the three pieces of luggage was in Norfolk. The other one was still in Newark. We leave to go back to Phoenix on Wednesday. Employee said we can. I guarantee your luggage will be here before you leave. So on day three we're still no luggage have to purchase clothes employees that we can file a claim with the purchases, however we cannot purchase any expensive clothing. So basically the employees that it is their policy that they were only or by chance maybe reimburse close that may be less than what we wear the fact that United Air Lines did not care if three passengers had nowhere to go nowhere to eat. No clothes in one of the passengers was a five-year-old child! The employees at Newark airport are the worst ever. The employees at Richmond airport are the worst ever the employees at Norfolk airport are the worst ever United Airlines needs to do better and if their employees do not like their job, get another one as I spent $1500 for three tickets in the customer service or even the care that I got isn't even worth a dollar I would suggest to look at a different airline and never use United! read more

My husband and I took Flight UA1245 Non Stop Out of SFO on December 20th at 9:15 AM. We checked two luggage bags. We brought a small carry on bag too. When it was close to our turn boarding the plane an announcement was made requesting the remaining carry on luggage must be checked. So just before we stepped onto the plain our bag was tagged and taken. We took our seats and while waiting for other passengers to board We noticed many more carry ones being rolled on to the plain and placed in the overhead bins. We were upset to say the least that United didn't follow through with their orders to collect remaining carry ones. Once we got to our destination to George Bush International we headed to the baggage claim area. We retrieved our two large pieces of luggage and After waiting around a good hour didn't find our carry on that they checked we started speaking to authorities and looking at other carousels. The United app showed our carry on was loaded onto the plane as well as removed from the plane, and that it was in the terminal. We proceeded to the United baggage claim inquiry next to the carousels and filled out a report. They did not give us a claim form. Meanwhile, we have not heard from anyone about locating our luggage. Now I have the claim form and it requests pictures, receipts, baggage claim ticket........ I did not keep a list of the contents although I can recount a few Xmas gift items I wrapped. The bag itself is my 94 year old mother in laws and I did not take note of the brand name. She can't remember the brand. I feel treated like I'm at fault where United Airlines is for their strict claim requirements . I will call and speak to someone today in claims but the stress of this ordeal has not helped my travel here in Houston celebrating the holidays with our family. In the future IF I fly United, I will NOT give up my carry on under any circumstance! Meridith and Dennis Goodrow United claims regarding file no IAH11467M (KMM82153146V45873L0KM) read more

I am disappointed to learn that United Airlines does not offer an upscale service experience for its business class passengers. It is particularly concerning that both the short rib and cod fish meals for the long-haul flight from Houston to Europe are marked as "out of stock" for pre-order. Given that there are still four days before departure, could additional quantities of these meals be ordered to accommodate passenger preferences? Moreover, considering this service shortfall, I am seriously considering transferring my 400,000 United miles to another airline. I urge United Airlines to address this issue promptly. read more

United Airlines - UAL bad business class service; short rib and cod fish meals for flight to Europe are marked as "out of stock" for pre-order meal! - Airlines Near Me - Houston, Texas

Angeline L. From gate 5 to Boston was so condescending and horrible to us. I'm in my first trimester and very sick and traveling with an infant on our lap and she was horrendous to me and my family and offered no support. I will be putting in a complaint but I do recommend finding better people to represent your company United. I've never had this experience before. read more

I like United Airlines!! They have a good selection of in flight movies free of charge, and free headphones are offered if you don't have any. My flight delays have been minimal, and their international flights are usually on time. One of my go-to Airlines!!! read more

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I flew to Europe out of Houston with United. Things went about as expected. With the pandemic, it makes things even more challenging, and there were some spots that I wish United could have done better at. The plane wasn't exactly clean. The trays obviously hadn't been wiped down, and the tiny moist towelette was insufficient to clean the mess left by the prior traveler. The plane was modern and in good condition. The staff was courteous and efficient. They get us up and outta here on time and we arrived in good condition. The food was not memorable. The luggage arrived in one piece. IAH Airport seems to be a pretty major hub for United. It's not my favorite airline to fly out of Texas. I miss the days of TWA and Pan Am. read more

Besides being late due to a plane swap, missing our connection, damage to one of our bag handles that no longer allows it to retract and having to stay overnight. United had no agent assistance at the check in/baggage kiosks the following day for premier access, would not allow my wife traveling with me to use the Premier Access line and the baggage handlers were less than helpful by not assisting with bag tags. If they are only going to check the weight and put them on the belt, you can probably get rid of them also and automate the system further. read more

Rare-rare-rare for me to give a two-star, but in this case, United has dropped the ball. And, not a first time experience with me, unfortunately. There is just no customer service anymore,and they don't seem to care. Perception is after all, reality. When I had an issue of being charged a luggage fee, when I shouldn't have, dealing with customer service in a third-world country was just so frustrating. United admits that I was I was correct on the issue, but then it seems just say that in the hopes that customers will go away and forget. It's the process of being on the phone for an hour and wearing me down by being placed on hold that got to me. As a very long time member of their Mileage Plus credit card, United international traveler, and visitor to the United Club lounge, I expect better. read more

United Airlines - United Club - Airlines Near Me - Houston, Texas

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We love to fly united airlines !!! Nice complementary beverages etc... The flight attendants always working hard!! And friendly!! read more

Whoever designed the B terminal for United should experience the mayhem. With a few changes it could work ideal. Most agents are rude and the screen never shows when you are granted permission to enter to go to your gate. The big screen should highlight when that flight is cleared to go and the agents need an attitude adjustment. The only good one is Sheryl B who is nice and speaks loud and clear on the announcement. read more

This was our United flight last week, Raleigh to Houston. Armrest collapsed on my sister's leg before takeoff. Split in the wall. Flight attendant was not the least bit worried. Finally put this sticker on it to get it off her leg. Some of their aircraft needs to be taken out of service, some of these planes are falling apart. read more

United Airlines - Flight from Raleigh to Houston. Armrest collapsed on my sister's leg. - Airlines Near Me - Houston, Texas

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Over 2 hour delay to Newark due to Air Traffic Control issue. 3rd time this has happened. Finally board the plane and taxi to runway. We then get told that we aren't allowed to take off for another hour and they are shutting down the engines to save fuel. So basically we are sitting on the runway in Texas for an hour waiting until we are allowed to take off. And, the plane we are on is so old that there is no tv screens. So we basically are just sitting here. Eventually they will let us take off and we will just stare at the back of the seat in front of us for almost 4 hours. For what United charges to fly the least they can do is have tv screens for customers and not use old aircraft that shouldn't even be in the fleet anymore. Totally disgusted. No one should fly United. And everyone should stay away from flights into Newark airport. read more

Their service was horrible, our 2 flights got delayed for many reasons, never did they offer a hotel or anything to accommodate the passengers. When we finally thought we were going to make it home, we had to turn all the way around because they didn't have gas to go to a different airport to wait for bad weather to pass. We returned to our original departure airport only to wait for another flight crew because the one who was taking us had exceeded their hours. They finally arrived, boarded us only to tell us we had to wait for another group of people, but their system was down so everything had to be done manually which took 2 EXTRA hours. Finally they finished only to have us wait more time for god knows what and then tell us that we were going to go in a HUGE circle which extended our flight another hour or so! And yet, we are STILL waiting in the plane to take off! Oh and for our "inconvenience" we received a WHOLE $15 meal voucher. Mind you, we have been delayed since our original flight at 3:24pm. It is now 1:52am and when we received the "meal voucher" EVERY restaurant in the airport was closed and a nasty soggy boxed sandwich costs $14, so not even enough for an actual "meal"! I would have rated it a 0 stars if I could, but it wouldn't let me. read more

They knew weather was rain- yet they boarded us to sit on the runway and then claim they couldn't get us to our destination. Funny how if I was late - it's my fault but knowing they reached their time limit they let us taxi for over an hour. They came on the intercom 4 times with A LOT of excuses. United is a sorry excuse for "friendly flying" read more