I had three reputed and well-reviewed companies give me quotes for replacing my 35 year old gas…read morefurnace (with a newer gas furnace). Otter HVAC gave me the best quote and Ali was a pleasure to interact with. He also travels with treats for dogs, which earned him many brownie points in my household. Roman and Mike came to do the work soon after. They did a great job, explained what they needed to do, and problem-solved to accommodate my old home with it's various idiosyncrasies. They cleaned up behind themselves and were very professional and pleasant. I'm happy to have worked with Otter. If there is no update to this review, that means I haven't needed any follow-up service from them.

If you're like me and have collected eight or more quotes from reputable HVAC companies but still…read morecan't decide who to trust, stop what you're doing and read my review. I spent nearly two years researching top-rated HVAC companies across the Bay Area and never felt fully comfortable committing to any of them, until I found Otter HVAC. They were thorough, patient, and took the time to answer every question I had (both reasonable and overly neurotic). On top of that, their pricing was fair and the quality of work was excellent. I had a 3-ton heat pump installed because I was tired of waking up to a 50-degree house in the winter. My old wall furnace wasn't cutting it and didn't feel particularly safe running it through the night. My project involved new ductwork, new cut-ins, and the full heat pump installation. If you get Vlad as your lead installer, consider yourself lucky. He and Mike were fantastic: efficient, professional, and communicative throughout the entire process. Give them a call, I promise you won't regret it.

Art of Comfort is the place to go for great service and fair pricing. Their installers were…read morepunctual, knowledgeable, and very tidy, and the whole process was smooth from start to finish. Art is wonderful and very easy to work with. You can tell that he cares about your service from A to Z. Highly recommend.

The Art of Comfort tech Ric did a great job in getting our AC running…read more He advised us on additional steps beyond the appointment, which I was able to complete. Very professional, non-pressure approach to servicing our HVAC system.

I requested a quote for an AC unit installation, and Elvin was our technician. He was very…read moreprofessional, knowledgeable, and helpful throughout the process. He carefully reviewed all of our options and helped us identify the best solution for our needs. My husband and I truly enjoyed working with him. His friendly attitude, professionalism, and willingness to answer our questions made the experience very pleasant. We greatly appreciate his excellent customer service.

Alternated telling me he wasn't a sales man and didn't want to pressure me, and pressuring me to…read moresign that day. Forced some sales video on me and acted shocked and hurt that I didn't find it valuable. Called when I didn't respond to the bid and when I told him I went elsewhere because he was pressuring, said "I thought we had a connection"

Great job!!! Great and polite and knowlegable team!! Quick…read moreresponse!! work completed on time!!! Many many thanks!!!!

One word.. Impressive. From start to finish it was a great experience…read more I wanted to replace my ac unit / furnace since it was 22 years old. Last few years, the ac would sometimes turn on and going into this year, I didn't want to worry. I booked Smart on-line and it was really easy. Michael came by and he checked the current setup and explained what needed to be done to replace the unit. He was extremely knowledgeable and answered all my questions. Granted this was my 4th quote so I knew somethings. He never pressured me to purchase but i decided to pull the trigger to have him do the job. The rate was competitive but it was his knowledge and being personable that I made me feel comfortable to have him do the job. The replacement happened the following week and his team took all day. Michael went above and beyond making sure the job was done right and replaced a wood piece to my attic that he didn't need to do, but he did. Very nice. I talked to Susie at the office and she made sure I was aware of the next steps for the HERS test and city permit visit. She was personalable and said to call her or Michael with any questions.

I had a great experience with this company installing a mini-split heat pump system in my home…read more From the beginning, they were friendly, professional, and easy to communicate with. They took the time to answer my questions and made sure I understood the process. The installation itself went smoothly, and the quality of their work was excellent. Everything looks clean and works perfectly. On top of that, their pricing was very reasonable compared to other quotes I received.

Ian and Jason from Mercury Heating & Air did an outstanding job installing a new heat pump to my…read morehouse. I called 6 contractors to get some bids and the majority had a sales team that gave me the estimates, none are actual installers. Ian/Jason stands out because they actually came to my house, gave the estimate, and did the install themselves. No high pressure sales team and no technicians. Ian was very thorough on finding the right solutions for what I need, a rare quality nowadays for an honest contractor. On the day of the install, they came on time, completed the install, and cleaned up everything. I will be using Ian/Jason for all my HVAC needs and will be recommending them to friends and family.

Noel came out at 7pm on the hottest March day on record to fix my AC. He explained everything that…read morehe was doing and got my AC up and running in less than an hour. The fee was very reasonable! Thank you for fixing my house!

Tech came out quickly which I appreciated, but the experience left a lot to be desired. Was quoted…read more$45 for the service call upfront, but ended up being charged $840 total -- $640 for a part that runs $200-$250 at wholesale, plus $200+ labor for a 30-minute job. The tech also asked for cash, which felt odd. When I pushed back on the diagnostic credit, the numbers didn't add up. To their credit, the company responded and offered a $50-60 credit, but given three other companies quoted the same repair at $450-$650 all-in, it's hard not to feel overcharged. Decent communication, but the pricing transparency needs serious work.

Naveed came and completed a new toilet install for us. He was super helpful in identifying some…read moreissues with the original plumbing, and gave us good suggestions and recommendations for the install. Super helpful and would highly recommend Naveed!

Said completed my annual maintenance today. Service was Execellent . He explained everything to me…read moreas he did the work.

Our AC kept tripping the breaker every time it kicked on. With the heat wave and summer around the…read morecorner, we were concerned that we need to replace the whole unit. Boris came out the same day and figured it out fast. He even went to get the part himself to fix our ac unit the same day. Highly recommend!

These guys are great. I had an issue with my cooling unit on the roof air con unit of our condo in…read moreWalnut Creek. I called Boris who was in San Jose on a job. Within two hours he was on the roof with a report on it's condition, pictures, and soon after the office sent me a quote. He didn't try to upsell me or pressure me. A true gentleman. A week later they had the new unit up (two stories) and working. The price was excellent as was the crew that installed it. Can't recommend them highly enough.