Very shady place from the start should have spent extra time and went somewhere else... (DON'T GO THERE). Did a drop off trailer for U Haul Distribution returned 1st then 2 hrs. later returned truck all well before they closed... Got charged for trailer not being returned during open hours (was returned 4 1/2 hrs. before close) Then was told truck was not returned (was back 3 hrs. before close) by people there when U Haul called to see why it hadn't been checked in. It is crazy how people there lied about everything... Don't they realize electronics track everything!!! MAKES YOU THINK IF THEY DO YOU THIS WAY FOR A U HAUL SURE WOULDN'T TRUST TO WORK ON MY AUTOMOBILE. picture show how shady Goggle timeline show was there at 11:45 am to 11:53 am while 3 guys unhooked trailer then back at 2:13 pm to 2:16 pm returning truck that older guy took paper from her to write down mileage and then he drove truck around building. Yea I did try to check in that night because she didn't do her job. Not the best at telling time...... but I'm sure their hours are 8am to 5 pm. read more

Universal Auto Glass - Google timeline - Auto Glass Services Near Me - Lithia Springs, Georgia

I had a small chip in my windshield, smaller than a quarter. I called around and one company was WAY expensive so I passed on that one. Called another who was very unprofessional and then I got LUCKY to find Universal Auto Glass. They quoted me a very fair price and were some of the nicest people I have met in a long time! They fixed the chip quickly and they made sure I KNEW I MATTERED as a customer! I couldn't be happier with their work and will continue to bring my work to them! I'm a very happy customer! read more

I have used Universal Auto Glass for years, and my employer has too! They are always professional, courteous, and accommodating. Pricing is more than fair, and they are always a better experience than the big national chains. Highly recommend! read more

This is the 3rd time I've used their service. Each time they exceeded my expectations

Exceptional service! Answered every time I called, thoroughly set expectations. My family has been going here for a while now, but this was my first time. For some unknown reason my driver side window would only go down halfway. I called and scheduled an appointment, got there a little early. The guy came out, pushed a button, next thing I knew it was fixed. Of course it still cost, not a lot by any means, and the best part was that he showed me what he did so that I could resolve the issue again in the future should it arise. Highly recommend this place. read more

Who else could turn such an awful incident into a miracle of an accomplishment no one else could do for as much as 12 days? The Garcias here, no relation to me whatsoever, that's who! I woke up this morning at a hotel 30 minutes away to go to work, traveling for business, to my two windows smashed on my 2023 Ford F-150 Tremor, and many personal belongings either stolen or damaged. My insurance company sent me to the "big name" auto glass people who told me it would be 12 days until the had the glass I needed in stock! Nope, not acceptable. I wasted an hour on the phone with the other guys as their system crashed three times and had to redo the search before I gave up on their ability to help. I tried the local Ford dealership to help get glass for my truck with just 20K miles in 9 months of ownership after special ordering it. No luck there but they gave me an AMAZING recommendation to check out family owned Universal Auto Glass - Caven was immediately pinpoint focused on doing everything it took to get the glass for me that the dealership quoted nearly $200 more each window and couldn't even get! I was back on the road to Charlotte in exactly 53 minutes from the time I called and around the corner from them to when Caven called saying my truck was done. I was speechless. Beyond impressed with their hard work and my two young kids will be thankful the truck they love riding in has functional windows just as they saw it last before I left for this trip. If you ever find yourself dealing with an incident like mine, call the Garcias and they will handle it better than anyone else in record time! God bless Universal Auto Glass! read more

Universal Auto Glass - All fixed in 53 minutes! - Auto Glass Services Near Me - Lithia Springs, Georgia

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So here is a great customer service story. Set up an appointment and they come to my house. Show up as scheduled. The glass tech, Ryan, starts the replacement process and then says to me, "Hey, I looked at the glass my distributor sent me and I see a small scratch on it and I don't like it. I won't put it in." He then leaves and drives to get a new piece of glass. I would probably have not noticed but he knew that he wouldn't install an inferior product. This was great customer service. I highly recommend them. As other people have noted, they have great value in their pricing. Thank you, Universal Auto Glass!!! read more

I wish I had chosen another shop to repair my leaky sunroof. After 6 weeks in their shop, 3 visits where I continued to find leaks and other broken items, and a cost in excess of $800.00, my sunroof is still broken. The initial problem was a clogged drain, but as they attempted to unclog the drain, they broke the sliding channels, glass, and finally the motor. My initial cost estimate was $300 but rose with every broken part. My initial leak appears to be fixed, but now my sunroof wont open. I'll probably take my car to the dealer to figure out why my roof doesn't work. Avoid this business at all cost. read more

Awesome staff! They definitely take pride in their work! They replaced the windshield in our Motor Coach and there isn't any wind noise at all!! Thank you so much for making our travels more enjoyable! I highly recommend!! read more

I has the worst experience with Safe Lite so my insurance company made me use these guys. The first few phone calls weren't great as the main guy in the office isn't super professional or friendly on the phone. The techs came out, they were very professional and did a nice job. One complaint, a mess was left in my car of little glass pieces. On my dash, in the console, in my vent and on the passenger side floor. My car should have been cleaned up when they were finished. So you pay for the windshield and have to then go pay to clean your car. read more

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I would recommend this company to anyone!....Their service was fast, and they had great prices. i had a rock hit my car and they came to my house to fix it for me. thanks universal. read more

I made my appointment at 3:00PM on a Thursday. Took the car in at 8:30AM Friday and was out by 9:30AM. They were also much cheaper than Safelite. read more