The Manager that I dealt with promised to remove add on prices from car I wanted. He also promised an additional discount on the same vehicle. I told him I was going to return on my next day off and he said no problem. I returned, dealt with a great salesman and when I told the manager about his promised discounts he denied it. He said "the car already has a discount and there is no more wiggle room". Oh well, I will definitely go somewhere else to buy the Mitsubishi I want. read more

I recently purchased a car and handled the financing through Tiki, and I couldn't be more pleased with the entire experience. From the moment I sent an inquiry, she contacted me right away, she was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle for my needs and budget. What really stood out was how smoothly Tiki handled the financing process. She explained all the terms clearly, answered every question with patience, and made sure I felt comfortable before moving forward. There was no pressure, just honest advice and excellent customer service. Thanks to Tiki I drove away in a car I love and with a payment plan that works for me. I highly recommend working with her if you're in the market for a vehicle--this was hands down the best car buying experience I've had. Thank you beautiful Tiki! read more

Was told I had an appointment to test drive a used car. Drove an hour and a half to get to the dealer only to be told they sold it the night before. No call saying that it was sold. Called and left messages on my way in, but didn't get back to me. Not good customer service! read more

I would recommend Universal Mitsubishi. The General Sales Manager Carlos De La Luz is a helpful and understanding man, he helped us with our lease return. There was a misunderstanding with us returning our lease and Carlos helped us and accepted our return, even though he did not have to. We really appreciate the service Carlos De La Luz gave us. He went above and beyond for us. Thank you for all of your help! read more

BEWARE OF THE STEREOTYPICAL SHIFTY USED CAR SALESMAN / LOT at Universal Mitsubishi! Honesty and transparency would be an improvement. Traded in my car for a used car only to discover electrical issues. Check your car for damage and non-working parts; maybe the salesmen don't make it their business to know these things and wouldn't divulge them if they did. Was told that there would be a "check in my hand out the door" for the remaining value of my old car. Deceptive lies. BTW, Universal Mitsubishi is located in Sherman Oaks, not adjacent Universal City. read more

The Mitsubishi dealerships keep changing locations over the years and now it's tiny footprint is more of a parts/repair shop as opposed to a dealership with a lot full of vehicles, but at least I can still get OEM parts in person and speak to knowledge and experienced personnel. The staff is always professional and turn around time on parts is usually only a day or two. If you're in the market for a new ride, they only had one type of vehicle on the lot the last time I was there, but sure they can order you up whichever car you desire and Mitsubishi autos last forever; my Montero has 342,000+ miles on it and I hope to make it to 500,000k at least. read more

***COMPLETELY SATISFIED with THE EXPERIENCE*** On January 28, 2023, my daughter & I paid a visit to UM, Sherman Oaks. At first entry, greeted by the lovely Maria @ the front desk. Immediately, pointed us in the direction to Zaak Kim's desk. Such a lovely, helpful and informative salesman. Long story short, we made the purchase of the vehicle we were interested in. A 2016 Mitsubishi, Outlander SEL. What a beauty......what a smooth ride. Bobby was awesome......and what can I say about Tiki, that hasn't been said already. She is beyond......any wonderful compliment about her, please imagine 10-fold. My daughter & I enjoyed our brief time there. Zaak, was such a great person to speak to in regard to what we were in search for and what we could do to make the experience far beyond our expectations. Thank YOU, Universal Mitsubishi, for the great service, great coffee and above all great staff. ***OVERALL, would most DEFINITELY recommend*** read more

Universal Mitsubishi - Car Dealers Near Me - Van Nuys, California

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Purchased an Outlander PHEV here this weekend. The process was great from start to finish. I spent an extensive amount of time texting with Tiki and team prior to coming in. Eddie helped us once we arrived and the whole experience was very positive. All good energy and no push for anything outside of what I was asking for. Would definitely recommend! read more

Reached out numerous times on a used vehicle . Listing was taken down due to issues with obtaining a new key. We were reassured we would be given "a good deal" all we were given was the run around and told they would let us know when it was available. Reached out the 4th time and was told the car sold. Poor communication. False pretenses and dishonest. Dealt with Saul and the manager. Tiki also had poor communication, and only reached out after we called the dealer to request information. Effective communication is all we asked for . read more

Horrible sales manager by the name of Carlos. Would not let me get a word in edgewise over talked me and didn't have time to go over information and just a rude person I WOULD NEVER BUY FROM THEM AFTER THIS INTERACTION!!! he needs to learn better customer service skills. If you want to keep customers matter of fact have customers come into your facility CARLOS needs to treat potential customers a lot better than what he has done ,you guys are not the only one selling these cars read more

Bait and switch. Webpage offers new Mitsubshi under $15000 but dealer denies it's even their website. If they lie on a public website; just imagine how they'll lie to YOU read more

Universal Mitsubishi - Lying scum - Car Dealers Near Me - Van Nuys, California

Overcharged for a Mitsubishi eclipse 2020 dealer stated the vehicle was $13,800 walked out of dealership paying $21,000+ with financing with a 840 credit score plus they did not pay for my registration for the next year this place is a complete ripoff wouldn't recommend read more

I would put a zero if that were an option. I took my car to this dealership approx. 3 weeks ago to trade it in on a car they had listed online. Met with the "Sales Manager," Bobby, and was offered an amount that would pay off my existing loan. Came back the next week to do the deal, and Bobby said he misquoted me and offered me several thousand dollars less. I left but could not find a better deal. I went back last week, and he offered me another $1000 less than he had previously told me. I decided to take the deal and said I was traveling and would be back today to accept his ridiculous offer. Today, he told me it was another $1000 less. I walked away. Never do business with this dealership or with snake oil salesman Bobby. read more

If I could give this dealership negative stars, I would literally pay out of my pocket to do so. As another dealer in the auto industry I am ashamed that people like Carlos Delaluz exist. He is the typical sleazy, arrogant, condescending loser the automotive industry is trying to get rid of. It all started when I tried calling him about wholesaling a vehicle they owned to me. I found the vehicle through the auction sites and prior to the purchase I looked at the condition rectory of the vehicle. On the condition report the vehicle listed that is had structural damage, unbeknownst to him (supposedly). I made him aware of that announcement, prior to start our negotiation. Once he was made aware of it, his attitude changed, and he proceeded to be short with me -- then hang up the phone on me. I'm not sure what his problem is but people like this should not be doing sales or being customer service. HEY OWNER OF THE MITSUBISHI STORE, YOUR GUY IS COSTING YOU MONEY with his poor people skills. If I were you a prospective customer I would continue to drive down the road to the next Mitsubishi dealer ship and avoid this place like the plague. You don't want your hard earned money to go to a prick like Carlos, spend it with someone who has a family and is a good person -- let them eat. With someone like this you need to read the front and back of the contract twice, maybe even three times. I hope my fellow helpers see value in this review as well as the owner. Hey Jack A$$ (Carlos) , here is a picture of the condition report that validates the structural damage on the vehicle you were attempting to sell in the auction. read more

Universal Mitsubishi - CARLOS, If you need help reading I have circled it for you. - Car Dealers Near Me - Van Nuys, California

Once again Universal Mitsubishi have walked me through the maze of maintaining my almost 20 year old car. I must confess I am a Follower -- I follow Paul, from Glendale to Duarte and now in Van Nuys. The trust and perfection of my well maintained 2007 Outlander is a daily reminder of the importance of having a person (he doesn't know it, but, I consider him my friend) who see you as an individual, not a gender, color or economics. Paul's engagement with patrons is why I continue to be a Paul follower; over the many years I have received service from UM I have noticed how important each patron is to the Team, especially when conversing with Paul, as he reflects how business continue to thrive, one that should be the standard. Thank You Paul and Team read more

Manager is a liar and just wasted my time! Never returning to give my time or money. They lure you in with false promises.

I was searching for a specific vehicle and Universal Mitsubishi had one similar for sale. After about 3 days of communicating with Kiki, she made an appointment for me to view the vehicle. She emailed me and appointment reminder and I confirmed. We traveled over an hour to the dealership to see the Tesla we were interested in and was informed the vehicle is in the shop and not available. Kiki was not in either. If this is indicative of how the dealership is run, I would stay clear of this business. read more

Adds specifically say "100%TRANSPARENCY...NO GIMMICKS...NO ADD-Ons..." which sounds great, but isn't true. 2k of add-ons when you call, and for useless things like 'VIN Etching'. I thought that trick died in the 90s. Standard dealership shenanigans... read more

BEWARE of this Dealer....they state "100% TRANSPARENCY..NO GIMMICKS....NO ADD ONs" this is just not true. In my opinion, they should be avoided at all costs. I had nothing but issues from the first contact. They are extremely slow to respond to any questions asked, they know very little about the cars they are selling and they changed the price of the car after a few days of me asking about it and then added on $2000 worth of add ons that they stated they never do. Here's a quote from Tiki Nikogosian, the internet sales Manager, in an email that was sent to me when I asking why the out the door price on a car listed for $32.550 was so high; "The price of the vehicle is $34,889 taxes alone is aproximately 3k plus registration, license, document fee, plus 2k dealer add on." I wasted 3 days of emails with this dealership. Don't waste your time, they tricked me and I bet they do it often. There are other dealerships out there that value your business. read more

Best dealership ever. This was the fastest and easiest car purchase I have ever experienced. Ivan was very knowledgeable about the car i bought. I already came in with my "car salesman" filter, but I didn't feel like Ivan was trying to "sell" me on anything, making me very comfortable. He was upfront and honest, which I knew because I had already done my own research on the car and price. This dealership was great to work with and really went above and beyond to secure our desired car and ensure top quality. They also kept us well-informed along the way about timing and the next steps. It was a pleasure working with them, and I would highly recommend it. read more

Universal Mitsubishi - Car Dealers Near Me - Van Nuys, California

Zakk Kim was our salesman. Efficient and fast. Helpful. Thanks for making this an easy purchase!

I purchased a 2022 Chrysler minivan in November 2023. At the time of purchase, the rear window wiper was inoperative. I was told by the salesman that a replacement would be ordered and installed as soon as the part came in. It is now nine months later, and I'm still waiting for the part to arrive. In previous contacts with the salesman, I was told that I would be contacted as soon as the part came in. There was a delay earlier because of the auto strike. However, now they won't even answer my text message. They were eager to sell me the vehicle, but their after-service really sucks! I would never purchase another vehicle from this dealership, nor would I recommend anyone else going there. read more

This dealership is real good at making promises and building a dream. I bought a car from them and they told they did an inspection and some maintenance on it. I've never seen the report. I took it to my local dealership today to get an inspection and it only been a week and half since I purchase the vehicle. The alignment was really bad ( my steering wheel was moving all over the place) my tires was so bad that the wires were worn out. I could literally see the wire coming out of the tire cause treads were literally gone. Carlos the general sales manager tried telling me they passed inspection and tires tread level was good enough to drive. He was very obnoxious and told me to just enjoy the beautiful car. Smh Long story short, I just paid 1500$ in maintenance today and universal Mitsubishi just brush me off. I would not recommend anyone purchase from this dealer. I've worked at dealership for many years and this is poor customer service and hard for them to upkeep promises. read more

Arman has been my Service Writer for over a decade now. I consider Universal my Family. Arman always works with me, with not only knowledge, but with patience. He approaches service strategically. He does this, because he takes the time to know you personally. When contributing minds are needed, the other Service Writers are ALWAYS there to offer their wisdom. You will ALWAYS be taken care of at Universal. read more

After going through many dealerships and many sour experiences while shopping for a Chevy Volt, I found a dealership where I didn't want to flip out on a sales manager (I cussed out a shady SM at Honda of Corona two days prior). Although by this point I was much more jaded than when I first started shopping for a car, overall I had a pleasant experience purchasing my first car that had less 100k miles and cost more than $3k. I'm a car guy and work on my own cars, so I did not want to get something newer than my reliable 98 Civic, but a not at fault accident in the Summer led to the life of my Civic, who I call "el Clasico," coming to an end. After over a month, of looking for a Chevy Volt I came across a 2014 with low miles while browsing through Autotrader. I then filled out the form just in case. I was originally interested in a second generation Volt, but this 2014 made much more financial sense especially since one of my qualities is being a cheap bastard. I soon got an email from the internet sales manager Ike and I gave him a call to ask some questions before I went out to see it. Ike sounded honest and assured me there were no other fees besides the normal tax and license. With that information, I went down to Duarte on a Saturday afternoon and met Ike and soon took a test drive. I liked the car and decided to buy a 2014 instead of a 2017 which I had shopped for at other dealerships. I must say, Ike really made the car buying experience easy going. It helped that we got along well, and I felt like I was talking to a neighbor or an old pal. We both come from similar neighborhoods in LA so we talked about the changes over the years, which was pretty cool. I'm a history teacher so it was nice to share that conversation. Furthermore, Ike was straightforward and he never tried to push me into buying. After settling on some numbers and securing a great interest rate thanks to Tiki's diligent work in finance, I signed all the paperwork and purchased my first newish car that did not have over 100k miles and did not cost less than $3k. Had my 2014 Chevy Volt, who I named Wattson, for over a month and what great car. 1000 miles since purchase and still the same tank of gas it came with. Again, much thanks to Ike and Tiki. Ask for Ike! read more

Universal Mitsubishi - Wattson at a Drive Electric Week event near Dodger Stadium. 2014 Chevy Volt with 40k miles at purchase. What gas? - Car Dealers Near Me - Van Nuys, California

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A big thank you to Saul, Bobby, and Tiki for such a great experience buying here. We came up from Long Beach to buy a vehicle and these guys made it feel like a family every step of the way. Saul was easy going. Let us go at our own pace and was the least pushy salesman I've ever come across. He made sure we walked away with both sets of keys for the car as well. Bobby and I had to find our $ that worked for both sides, and like every dealership that is always a process. Bobby is a stand up guy and super honest, so this wasn't a back and forth game for eternity. Super smooth process. Tiki already has enough reviews on here about her but we will just say she is the Bee's Knees. We even treated them with a delivery from a local bake/desserts shop to say our thank you's a few days after buying the vehicle. ;) read more

I'm surprised at all these 4/5 star reviews considering that this dealership seems to be ripping people off. At least that was my experience when I was trying to sell my car to them. My car is a 2020 model with only 6,000 miles. I checked KBB and Carmax and both estimates matched one another. I brought the car here after a conversation with the sales manager, I asked multiple times if they price matched w/Kbb or Carmax, he said they would and insisted I come in. Not wanting to wait in CarMax's long 3 hr line, I went over to his dealership only for him to waste my time. I show up , he checked my registration and mileage and became fixated on the car being worth more than the lease payoff amount. He brought this up multiple times with a surprised face, then just nonchalantly told me to take it to Carmax. After this experience, it's lead me to believe that this dealership is just looking to rip you off on the true value of your vehicle, don't waste your time like they wasted mine. I know the value of my car, make sure you do your research and know yours as well before thinking of going here. read more

Left a deposit to reserve a new car and said I wasn't interested in paying a dealer markup. Car came in with a $7000 markup and dealer GM agreed to refund my deposit which has not happened after 3 requests. Have since learned Puente Hills is a much easier experience with tons of inventory. read more

This month I purchased my third vehicle with them. First one was a lease, second a buy and now this third a buy. The only reason why I traded in the last one was so I didn't go upside down with the mileage. Anyway, they're always reliable, friendly and will go the mile to get you the deal you either want or comfortable with. I recommend to anyone looking for a vehicle. read more

Universal Mitsubishi - 2023 Eclipse Cross.. My new Baby! - Car Dealers Near Me - Van Nuys, California

Too bad there's nothing less than 1 star. I bought my car 2 months ago and it has been one problem after another. When I bought the car they said they had replaced the axle but never actually did! Both Benny and the sales person Saul had miscommunication about them fixing the car or not. Saul was very honest but Benny is a snake, he lied only for us to buy and take the car and it was never fixed! They took my car the first time for 3 weeks after saying it would be a few days. They tried buying after market parts and they bought the wrong parts! Then they took my car again saying it would be 1 day 2 tops and now it's going to be 5-6 days because they didn't buy all the parts! I bought a Tesla, they DO not know how to fix teslas and REFUSED to let Tesla fix it after we had the car for a few days and noticed something was wrong with it! Horrible customer service! I tried speaking to Carlos the general dealership manager, he hung up on me once and refuses to take my calls. I tried asking for upper management phone numbers but they refused to give me any information. They are all horrible and don't know how to communicate with customers! They still get mad at us because we are upset and frustrated that we paid for an expensive car and they can't even fix it or figure out what's wrong with it! They can't even fix a car! The worst service I've ever received! Never have I left a bad review anywhere but I have had it with this dealership! These people are liars and incapable of doing their jobs!!!! Don't buy any cars from here! They lie and will not communicate with you, you will have a big headache with them!!! Someone from upper management please contact me!!! Carlos, Benny, and Paul at the service department know who I am! read more

The customer service is outstanding! Tiki the finance Manager is awesome, she went above and beyond the call of duty. I told my partner that she has the best personality and her professionalism made car buying easy and painless. Our sales consultant Zack was very helpful and knowledgeable of the plug in hybrid, we appreciate the time he took with us. read more

Universal Mitsubishi - 2020 Mitsubishi Outlander phev GT - Car Dealers Near Me - Van Nuys, California

Got myself another great deal special thanks to Mr. Carlos the GM, very helpful and kind

Dishonest. Do not honor their word or what is in writing. Sell used cars that are not in good working g order and then won't stand behind them. Go anywhere else but not here. Sales manager leads the team which unethical, non-responsive behaviors. read more

AVOID THIS PLACE. I am a healthcare worker and travel 140 miles 4x a week for work. I usually drop by this dealership for regular oil changes. Just like my patients trust that I educate them on what annual tests they need performed, I always ask and TRUSTED they would keep me informed on what major services needed to be done to my car - they have a record after all. I now realize how much they do NOT care about customers or their cars - from the employees NOT wearing masks to failing to inform me that my transmission was due for a flush during a recent oil change. Please save yourself the trouble and do NOT go to the Universal Mitsubishi Dealership in Duarte - go to the one at Puente Hills instead and see Sal. He saved my transmission after a check engine message popped up on my dashboard earlier this week. Thankfully Sal, who was able to help me out and saved me from wasting thousands of dollars on a potential disaster. I would not hesitate to come back to the Puente Hills dealership and plan to recommend it to family and friends. I am no longer coming to this location, and neither should you. read more

I visited Universal Mitsubishi recently and had an absolutely horrific experience with them. There sales team were great, friendly and helpful. However, Tiki, who I believe is the manager or finance department had a abysmal service to me. I do not know why she would roll her eyes when I ask her questions, I do not know why she would treat me with that racist attitude, but I do know but Tiki's behavior was completely unacceptable. I was shocked and deeply offended by the remarks made towards me during my interaction with her. It's disgraceful that in this day and age, someone in a managerial position would resort to such bigotry. I would strongly advise against giving this establishment any business until they address and rectify this serious issue. I have been to Mitsubishi Puente Hills and Corona, never experienced such things like this. Avoid at all costs. read more

Had a great experience buying my Chevy Volt there. Tiki helped me with all the paperwork. She is just outstanding and very professional.

Took my car to get some adjustments, 27 point inspection, and a oil change on Mobil 1 synthetic. They did a heck of a job! Promised to get a car wash when I picked up my ride but it was raining so I took a "rain check" lol get it.. the rain.. no? Ok.. I'll walk myself out. Mitsubishi.. yeah yeah they still exist! I understand Subaru is the competition and all but I'll give my props to Subie when they make a new car without that 26 year old motor blueprint. Oooh.. haha I'm jk they're all good cars with the same passion. It's imperative that AWD cars get regular maintenance. My car was taken cared of really well. I'm glad they opened up/moved a location from Glendale to serve other Mitsubishi car owners. They really know what's up. Paul was a great service representative. I'll come back soon for more service and that rain check lol They sell used/preowned cars also. Dodge, Chevy, Toyota, and Ford are available. Subies are parked somewhere else do to bad juju :D read more

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Armin and Paul are the man when it comes to serious service. If I could give them a higher star review, I would. I know a lot of people say dealerships just rip you off, but these guys genuinely tell you what's wrong with your car and try to help you as much as they can. Kind and loving people who are passionate about their job and making people happy. 10/10, service has always been there. Been coming for years and will continue on. read more

This is the best dealership I have ever been to for services, hands down. No pressure, no sales, just options. You get heard here and honesty seems to be the best policy here. It is for customers. Customer service, aside from doing a good job on the service, is probably what I worry most about when going to dealers. A lot can be said or coerced, but I never felt that here. And I always leave the dealer feeling good. I cannot say the same for other dealerships. read more

I had a great experience with this dealership and staff. Zakk,Bobby,Carlos,Paul and ofcourse Tiki , were so amazing and helpfull. I bought a 2023 Outlander and I'm so satisfied with the deal, with the car and the staff ! Zakk, the first person as you walk in and best car salesman that I ever had (at least my experience with other cars). Bobby the best guy to help you with numbers and finance( Go MAN U ) . Paul the best and courteous person at Mechanic shop and finally TIKI (pretty Tigranoohi), the last person and best , kind , professional and jolly person to finish your paperwork , after working very hard to satisfy you ! Thank you so much Universal Mitsubishi to make me happy and satisfied !! read more