The quality of the coffee and croissant I had at the Upper Crust Bakery was acceptable (not wonderful, but perfectly acceptable for this type of establishment). The service I received was reprehensible. In my 56 years on this planet, I have traveled to many places and have had the good and bad fortune to experience the best and worst of many eateries. This bakery now resides in my top five (possibly even my top three) most terrible customer service experiences ever. The staff was rude, surly, curt, inept (the woman who waited on me gave me the wrong change, in my favor, two times and got angry when I handed back the extra). The staff is just plain angry (how dare I actually want to order coffee & croissant?). It just oozes out of every person on the staff, and smacks everyone standing in line right in the face. It's like walking into an emotional fistfight. Horrible. Just horrible. read more

I picked up lunch today and when I got back to my office, I saw that my order was completely wrong (obviously a mix-up with somebody else's). I called and was immediately put through to a manager, who apologized, and offered to walk the correct order over to my office downtown. I happily agreed and within 15 minutes, I had the right lunch. I got to my desk and opened the bag to find that they had even given me a complimentary dessert to make up for the inconvenience. Everything was delicious, and my hungry coworkers reported that the mix-up sandwich and soup were excellent as well. This is the way that customer service is done! read more

Yummm Upper Crust! Upper Crust is a Chico landmark, and with good reason. The food and sweets/pastries are delicious, and Lori, the owner is so nice. The quiches, wraps and spicy tofu salad are my favs, but really, it's all delish! read more

very good! i got my grad cake from them from my roommates. had lunch here really good and fresh.

It was hard to narrow down a choice out of their delicious options. I decided to go with the curry egg salad sandwich on honey oat bread, which was their special of the day. It was delicious! The bread was sweet and fluffy and the egg salad was very flavorful. I opted for the black bean chili for my side and again, was not disappointed. I will be attempting to recreate this one at home! They swirl sour cream and pesto on top which really takes the chili up a level. I also fully recommend getting their seasonal apple cider steamer. Yummy apple cider, caramel, and vanilla mixed together. Perfect for a chilly day! I can't wait to come back to try one of their tempting desserts! read more

Yum. Love going to upper crust. Super cute and hip atmosphere, the food is fresh and really yummy. All of the pastries I've had have been super good. Definitely would recommend to a friend :) read more

We recently stopped in Chico for lunch after a camping week on our way to my mom's cabin (8/29/08). We had a chocolate crossant and some yummy cookies here at the Upper Crust. They came in handy when our lunch wore off and we were still in the car in need of a snack (pregnancy makes me hungry all of the time but I was also suffering from morning sickness). read more

My first impression is decent. (Keep in mind that "decent" for me in Chico probably counts as five stars for the rest of you. So if you are not an out-of-the-area, homesick snob like me, you'll probably rave like everyone else.) The ham and cheese danish was an oily concoction with a sinewy roll of ham in the middle. They are surely better fresh, but when I ordered it at 8:30am on a Saturday, it was microwaved before it was served to me. The pecan sticky bun was alright. The"sticky" part was threatening to pull out our teeth. I like a bit more subtlety to my pastries. The chocolate croissant was very close to being excellent. It had just the right amount of bittersweet chocolate, and had it not been slightly on the tough side I would have given Upper Crust one more star. Definitely more of an American style bakery than French - they shouldn't be attempting croissants, in my opinion. My trip to Upper Crust is going to make me take a closer look at Tin Roof. The fresh squeezed OJ was lovely, and the espresso wasn't half bad. We visited early on Saturday morning, before any hungover CSU students had hit the streets. I must say, that is the only way to enjoy downtown Chico! The Upper Crust was quiet, the staff was friendly, and I will definitely go back to try some more of their offerings. The monkey bread looked very promising! read more

Never gone and not been satisfied. Love the staff, love the set up, love the food, love the coffee. Their pastries are delicious, and their food is equally as good. I enjoy taking people here to show off read more

Found my new spot to indulge in pastries! Everything we ordered was so good. The ham and swiss danish was so buttery and flaky and perfect. The southwestern quiche made my taste buds so happy! The clam chowder was also good, they add bacon in it which is a nice little touch. When I ordered lemonade, I was expecting Minute Maid but instead I got it freshly squeezed! The fudgie cookie with walnuts is so yummy! The cookie is so soft and the perfect size! My little one was in line to buy a fudgie and one of the workers bought it for her. It was so sweet and it totally made our day! Delicious food and kindhearted workers.. We will definitely be returning! read more

No other bakery comes close to this establishment.. seriously the cakes no matter what flavor are to die for!!!!!

A great bakery with delicious treats. The chicken salad sandwich is really good and better than your typical deli chicken salad. I ordered a lemon pie here and while I was in picked up some additional desserts. My family loved the treats. The lemon meringue pie wasn't as good as most places I've had it at, but I think it's just not their specialty. read more

awwww Marissa! I can't believe you went to upper crust without me. upper crust is one my families favorites. They have the best cakes and desserts! I always try to get an upper crust cake for my mom or dad's birthday because they are so moist and tasty and they have a good variety. My sister and I love this place, we go back for lunch on saturdays, we get the little side dishes, their armenian sandwiches is a nice light sandwich. On a cold day, their black bean chili is to die for, they add pesto and sour cream with a side of the corn bread... oh my god... my mouth is watering thinking about it. You're right though, the services is a little off, you never know who is next in line. But next time try sitting outside and people watch, you'll see the most interesting people pass by. awwww I miss Chico! read more

Love everything about upper crust! The place, location, food, sandwiches, desserts and cake! Their potato salad and tuna sandwich are a must try! Cakes are so soft and moist and just the perfect sweetness! read more

Excellent cakes, cookies, and pastries. There can be a line on saturday and sunday morning, so get your coffee before you head over here for a pastry and the wait won't seem so long. read more

This place is consistently awesome. The food is amazing and it's quick. Every time I have been there I have had a great experience and the food is always really good. Highly recommended! read more

Really good food & coffee. The quiche is super delicious. Only minus one star because the last 3 times I've gone they forgot my quiche in the oven, and I had to ask about it. read more

Maybe not all that its name implies but It has a great variety of quality delectables. It has established itself in my go to rotation. An affable, engaged staff and relaxed environment makes for a good overall experience. Freshness can be a concern, especially with the breadth of items. read more

This is one of my favorite places in downtown, Chico. As a student I spent many days using the free internet and ample table space to study. The chocolate mousse bar (with a big glass of milk) is a sin that everybody should try at least once in their lives. The pasta salads are fantastic and the soups are healthy and nourishing. I love the grilled cheese and soup combo. The sandwiches are a little pricey but are all made with fresh and local ingredients, so it's worth it! read more

If you've stepped foot inside you don't need a review to tell you what's obvious; look at those pastries! Dangerously good. The special order cakes are also A+++ The lunch menu is nice, a good change of pace from the usual sandwich or whatnot. A little slow at times but worth the wait. read more

My grandma got me a cake from here years ago. It was a mandarin cream cake. I thought to myself before I had any...."ewww.." I don't normally like citrus flavored cakes... But this was the BEST cake of my life!!!! SO amazing!! :) read more

Upper Crust is my favorite hide out. I go there to read a book, meet up with friends, or just sit for a quiet lunch. Wonderful atmosphere, fantastic food, and great prices. Loyal customer forever. read more

This is a cozy cafe in a cute friendly town. Love the friendly staff and all choices of pasties. I tried the delicious Russian Cake and Fudge Cookies and they went perfect with afternoon coffee. I will go visit again, read more

So I special ordered a cherry pie for a friends birthday. On my way picking it up I called in advance to request they cut it in half and put it in two separate boxes. The man I spoke to said no problem. I told him I would be there in 20 minutes to pick it up. I arrived twenty minutes later and waited in line to tell them I was there to pick it up. Of course it wasn't ready and the man I spoke to on the phone didn't have the pie split and boxed as I called to request so now I got to wait some more while this was done. The girl that was pretending to help me in line didn't offer an apology or explanation when I told her what was going on. I got the blank deer in the headlights stare I am so fond of when I have made my wishes known in advance. They looked at me like I was being unreasonable because they aren't the specific person who dropped the ball. About 10 minutes later they still haven't brought the pie up front or told me anything about the progress so I inquired, again. This time I was told she was sure it was almost ready and that she would go back and check in a few minutes. All the while I am holding up people in line behind me because there's nowhere else to stand. Finally, about 5 minutes later, the snotty young girl with the tattoos came out with three different containers instead of two and proceeded to try to hand them over to me over the coffee bar. Needless to say, one of them slid off the top and dropped in the floor. She picked the brown cardboard container up and handed it to without even acknowledging the fact that my special ordered cherry pie probably wasn't going to make a very nice birthday gift after it fell in the floor. I opened the box up and saw that it was obviously, unpresentable. I was so angry I walked out and didn't stay to discuss the many things that I was so upset about at this point. For starters, why was the pie cut into six pieces when I asked you to cut it in half? And why wasn't it put into two separate containers instead of three? And why wasn't this taken care of before I got there? And why didn't you even acknowledge you dropped it in the floor? The list actually goes on and on... it's not what I would expect from a bakery on a special order or any other kind of order honestly. The attitude and offering ZERO explanation or apology is unacceptable. I am a regular and have been ordering custom cakes from you guys for decades. Which actually brings up another point that is somewhat irritating to me. Whenever I order something from you (which is about 8 or more times a year) I treated like it's my first order with you guys. I have to give you all my information each time and I am never made to feel like I am a valued customer because you guys don't keep any information on me. If you had a reference of what my previous orders were you would know that I'm a good customer, which events I ordered which cakes for etc. instead, every time I custom order a cake it's like starting the whole thing over each time. As a good customer I would like you to be able to look up the cake I ordered the previous May for my Moms birthday instead of a twenty minute phone call trying to figure out of it was the buttercream or whip cream frosting, 9 or 10 inch round, fudge or milk chocolate etc.. by you not keeping a record I am not made to feel like a special or valued customer. Dominos pizza keeps better track of who I am with my phone number they can tell me what my previous order was and what address they delivered it to. You could actually learn some customer appreciation practices from them. You are not shy about the prices you charge for your cakes and then an additional 10 dollar delivery charge on top of it. The very least you could do is make your customers feel appreciated and acknowledge your frequent flyers and repeat business. You could even go so far as to snap a picture of a custom cake and be able to refer back to it at a later date. I went through a polka dot stage and ordered a big square cake with fondant polka dots and it looked like a big birthday package wrapped with a bow and polka dots on it. I liked it so much I then had another one done for a friends baby shower. It was super cute! A little customer appreciation goes a long way. You guys are lacking. I don't want to be treated like I don't matter when I'm giving you all my business. That's all. Is that too much to ask? Apparently last Sunday it was when I was treated rudely by three different employees. read more

This place is awesome!!! I love eating here. I've tried many of the items on the menu and have yet to find something I don't like!!! Their French macarons are to die for!!! SO YUMMY!!! read more

If there is a line it is always slow moving. With that said I have never had a bad meal here. The quiche is always delicious, the scones are sweet and perfectly balanced and their cakes are always beautiful. I have never had a bad experience here. read more

The food is great when it's made the day of, but that's not always the case. The best way buy cookies is to look on the cooling rack behind the counter to see what's the freshest. Service is a little surly at times, but with the customers they get, I can understand the frustration. The two things I wish people would learn how to do here is to move forward in line and not hover in front of the case you're trying to order from, and clear your tables when you're done. The bus tubs are there for a reason, you savages. read more

I have been eating here for 18 years now. They catered my wedding, my baby shower, and have furnished the cakes for almost every celebration my family has ever had. The food is delicious, the drinks are wonderful, and the patio seating is perfect on a warm spring day. I always recommend this place to everyone who visits because as far as Chico is concerned it just does not get any better than this! read more

I used to come here frequently when I worked for a local farm. The gang and I would head over after the Saturday Farmer's Market. I would always get the cup of soup. Comes with a piece of bread. I was never disappointed with my soup choice and I would always pick one of the "Soups of the Day" Also have "sides" available that looked quite tasty but was never really in any mood to try them. read more

Absolutely the best chicken salad ever! Had dried cranberries in it. I ask for it on croissant and they obliged but said they couldn't do that every time. I told them no worries I was from AR and likely wouldn't be back. They made my one time visit worth it. Now where to go for dinner... read more

I love this place. People are always nice, food is good and it's a great place to study or meet a group. It has big tables, lots of room and good music! read more

One of my favorite places downtown. Amazing food, friendly service, and an inviting atmosphere. A great place to stop in to grab a quick coffee, to catch up with friends, and even have a small group meeting. Great place in general! read more

The parfaits are great so are the cookies and cheese cakes. It's super welcoming and is right next to the book store

This place is great. You can get your food quickly to go or sit and enjoy a coffee. Great pastries! After traveling around the world and indulging in all that I could, I'd been craving some pastries. These ones filled my cravings. read more

Best cup of coffee in downtown Chico (and cheaper than Starbucks, Peet's, & Naked Lounge). They have this amazing caramel coffee cake that my dad and I get together when he comes into town - he said they made that same coffee cake 20 years ago when he was at Chico State! Love their quiches (crustless quiche Loraine) and the lemon blueberry scones. read more

My birthday cake turned out beautifully! Everyone loved it! The decorations were very pretty too! The Upper Crust is THE Bakery for Butte County. Don't waste your time elsewhere. read more

They did an amazing job on our wedding cake! All three flavors were delicious! They do a great coffee and pastry job for a quick bite while downtown as well! Always a good atmosphere. read more

I am such a HUGE fan of the UPPER CRUST. Everything is AWESOME!!!! The only slight complaint I have is some times the people working don't seem to really care about you and the fact that you are hungry when you go in. They will work at the most amazing snail pace ever, but the food is worth waiting for. LOVE the cookies too!!!!! read more

I heard this was the best bakery in town, and when I went on their website to get birthday cake ideas for my boyfriend I was sure they could tackle my custom cake request. I wanted the cake to look like a beer can, well they couldn't do it, so they just did a regular round cake to look like the top half of a can, they assured me it would look great. I picked it up and it was awful! I thought the decorating would look much more professional! it was all piped on! I could have done the same thing! I was so disappointed. despite the decorating, the cake part wasted very good. read more

Although I have not had the pleasure of actually visiting the bakery or eating there since I live in the Bay Area (hence the 3 instead of 5 stars) I did have the great pleasure of eating a cake that my cousin bought there for my moms birthday. My mom requested a pink champagne cake (also known as a pink chantilly cake). I figured since such an old style of cake no one would have. Well my cousin who lives in Chico happened upon Upper Crust, she called to see if they could create the cake and they said no problem. The cake was beautiful. They used various shades of lavender (my moms fav color) to create a spray of flowers on the cake. The frosting was whipped cream (which I usually don't like), and it was delicious. The cake was moist and soft and so flavorful. The strawberry filling wasn't too sweet so it didn't over power the cake. All in all a fantastic cake both visually and taste. I know my cousin said Upper Crust will no be her go to bakery and next time I'm up visiting I will be stopping by. read more