1 star only because zero isn't an option FedEx Mesquite lost my time-sensitive medication. Four days straight, tracking falsely said it was out for delivery. Customer service contradicted themselves constantly -- every day a new story, none of them true. Then they told me it was "returned to sender"... except it wasn't. It vanished. Gone. My pharmacy sent a replacement overnight, and FedEx tried to return that one too without ever trying to deliver it. If a supervisor hadn't stepped in, I would have lost the second shipment as well. I had to drive to the warehouse myself to make sure I got it. If you have anything important coming through this location, good luck -- you'll need it. read more

UPS service is so unpredictable! Generic explanations for delays and no customer service!

"Absolutely the worst experience ever! The staff here--and at the UPS facility--are completely rude, dismissive, and act like customers are an inconvenience. My package was delayed multiple times with no explanation, and every time I called or asked for help, I was met with attitude and zero assistance. They couldn't care less about customer service, and dealing with them was pure hell. I wasted hours trying to track my package, got conflicting information, and left feeling completely disrespected. I will never be coming back, and I strongly advise anyone to avoid this place entirely! read more

They have had packages make it to the hub and the somehow simply vanish. No one can find them. They can be tracked from the origin and each stop in between. However once they get to Mesquite, they suddenly are no longer able to be found. There is no way to contact them directly, you have to call India. The question becomes, do I now I to watch EBay or Facebook Marketplace to find my missing stuff. Is park of the labor agreement a certain amount of theft. UPS charges a lot to ship and then fights insurance claims. Billions in profits and seems to allow pilfering in their business. Disappearing packages tracking to the Misquite Hub and then it is a wormhole. Accountability? Where is the News Media read more

I had a package arrive at the Mesquite hub on 11/29 and ever since then it has just said "ON THE WAY". I opened an investigation to locate the package, but I guess someone there is just going to enjoy my Christmas present! I had another package received there a few days after that one arrived at the hub and I received that one. I guess they wanted to "lose" the more expensive one. I am NOT happy! read more

Just went to UPS to drop off package. No access to building. No directions. Creepy. What happened here? I used to drop off packages here?

I have to say thank you to Kelah. She did amazing providing me with help and info that UPS Customer support couldn't in trying to locate my missing packages so sweet and patient very professional. If your reading this Kelah thank you for giving me some kind of reassurance. It meant so much to me that you made the effort to do that. Great Representation of your company! read more

There's almost no way to contact the direct hub I'm assuming intentional.. but also telling me you're putting me on hold to assist me with something and letting the phone hang up after an hour 2!? They probably don't want everyone to have their number either.. so it's 9726862021 read more

Every time I go here there is never a wait or if there is it's maybe 5 min (if that.) Staff are always friendly and helpful unlike the ups store on towneast where you have to wait a MINIMUM of 15 min and everyone is rude. read more

OMG !! this is the worst, trying to get someone on the phone it insane. Package address Proof of Delivery Dear Customer, This notice serves as proof of delivery for the shipment listed below. Tracking Number 1ZX865290391265598 Delivered On 12/12/2020 1:28 P.M. Delivered To RICHARDSON, TX , US Received By DRIVER RELEASE Left At Front porch package addressed to : Tracking Number: 1ZX865290391265598 Ship To: B G brown 1500 PRESTON #213 PLANO, TX 75083 OMG !! No CS to answer: and the chat w/say package delivered to refer claim. and goes through a list that is not relevant. This is a waste of taxpayer money, and loss to UPS, especially if the driver is dropping at his home. How is that efficient if there is no cross reference to the address. When their site says it was left in Richardson TX. Then no agent to speak to because of the current situation. Really I work remote for my company, and can answer questions.. read more

UPS Customer Center - Shipping Centers Near Me - Mesquite, Texas

The 'due to weather' is a copout....my package coming from Georgia is sitting in Dallas with 51 degree temps today. I was supposed to get it Wednesday, but due to actual bad weather I then was advised it would be Thursday....then Friday....and when I spoke with someone at UPS a few hours ago they assured me it was on a truck and 'out for delivery' from Southlake, TX. Then two hours later the tracking info tells me it will be delivered Monday due to 'bad weather'. I have received my mail from USPS, I have received two packages by FedEx YESTERDAY (Thursday) and UPS can't get a package from Georgia to Dallas to Austin in two, three, four, five and maybe even six days. I'm pissed as I needed these items to complete the production of my products over the weekend for about 25 customer orders that I have taken as far as I can without the items that should have been delivered on Wednesday. read more

There are some definite ups and downs to this location, but they are really good at holding packages when you ask them to if the delivery requires a signature and I've never had any trouble picking up the package due to any error on their part. Also, 90% of the time the people there are really nice and they have great customer service, and the times when it hasn't been so great I can't really blame them because I'd be snippy too if I had 30 people griping at me and crammed into a small space. Some of the negatives are: - Really small interior and so if you're coming for the late pickup time (they open from 8:00pm-8:30pm to let you pick up held packages) be prepared to be crammed in with about 20-30 other people, and bring a book to read. Just FYI the normal pick up time is until 7:00. - In a pretty sketchy neighborhood and there are always people hanging around outside, and I really don't know why or what they're waiting for. They just always stare at me - It takes some time to get your package to the front, I swear they have to crawl through Narnia to get my package. If it weren't for the sketchiness and the time spent waiting, they'd probably be at 4 stars. At the end of the day, they let me get my wine club shipments and that means more booze for me and my SO. That's good in my book! read more

UPS Customer Center - Front! - Shipping Centers Near Me - Mesquite, Texas

Definitely the worst in Texas, they have their head up their butt. They lost 2 Tires mounted on rims. 15" wheels and tires how can you misplace something that big seriously? Called them several times, they said they could not find them, total dimwits. The driver said he had all four wheels and tires two days prior. They have terrible customer service. read more

The chaos I have experienced has been far from ideal. Let alone ridiculous. My passport was sent to ups to be sent to me over a week ago. Well, it gets to the Dallas HUB to finally make its way to me. And to my surprise it never arrived. I love as patient and waited hoping that it would update. To which then I ask my friend who is a manager for ups to help me and guide me through what I need to do. I finally get someone to open an investigation. Less than an hour after he started it, I get a phone call letting me know they haven't found it. Less than an hour, which then makes me believe that they aren't even looking. I get another call asking what they were looking for and no one seemed to know what a US passport looked like. Because I was asked not once but 2x. I wait some more and at the exact 48hr mark of me filing the claim, I was told that it was gone for good. When it hasn't even left the building. I try and call and get hung up on more than once. And talked to a lady named Kim who then heard my frustration and swore she reopened it and that she promised she knew people would look. I asked 2 other people if it was reopened and they said yes. Today I talk to someone and they said it wasn't and that they'd email the sender. The sender is the us government. It doesn't work like that. And was basically told to kick rocks when I'm supposed to leave in 3 weeks. I've already had to wait for the passport agency to send it which took way over the expedited time and now ups losing it when it hasn't left the hub. My friend then asked people at the hub if they actually remember looking for it and admittedly they hadn't! I had more help from the passport agency than ups! I have never experienced such poor communication, customer service, incompetence, and LIES from any company ever. Now I have had to reach out to the senate for help because of this "mistake"... I'm hurt, sad, angry, and fed up. I have tried talking to someone who can help me and when I even ask for corporate, I get refusal. Don't believe me? I have screenshots of every hint of "progress" and if y'all really do record every phone call, y'all can listen to that too. Get y'all's staff together and do something good. Because y'all screwed me over HUGE and I haven't received an ounce of human decency. read more

I paid extra to have a package (a small letter) expedited next day air. Due to weather my package has now been delayed for a second time. It should have arrived by Wednesday at the latest, but now I have to wait another day. Next day air packages should be prioritized and delivered by a back up driver, or a manager that day that it was scheduled to arrive. No refund because of the storm in Kentucky makes it an act of God and their delivery guarantee is null and void. Ridiculous!! I need my passport and I'm waiting on papers to finish my application and send it in, that's why I paid extra to get it faster. My package is 20 miles away from my house and I have to wait ANOTHER day to get it. Someone should be delivering it now! You can't just not deliver it when it's 20 minutes away and the weather is clear. I wish I never had to use UPS as they are very unreliable, but retailers use them without giving the customer a choice on carriers. UNACCEPTABLE!! RIDICULOUS!! UNRELIABLE!! read more

I feel sorry for you if you have to come here. It felt like the DMV waiting line only worse because it was after hours. A lot of upset people there waiting makes it even more difficult and uncomfortable. I have no idea how to explain what the wait is all about, especially when you have the option to request a package be ready for you to pick up and they still have to go find it. My advice is to pay extra money on shipping if you can't be home when your package arrives, so you can get it by Fedex or left at your door without a signature. UPS is cheap for a reason. read more

I have never been so disrespected in my life. After driving 40 minutes, I left this place in tears because I was so belittled and treated as if I were stupid. I was picking up an Apple product that was in my husband's name and the man "helping" me kept pointing to a sign on the wall for Apple telling me to "read that", "can you read that?", "read every word there." I cannot believe someone in customer service can be so blatantly rude. This doesn't even deserve a star. I will be contacting UPS HR. This is unacceptable. read more

Oh boy...if you're going here, its probably because you either had a problem with a delivery or you don't know about the UPS Store yet. Either way, if you find yourself here....be prepared for an uncomfortable ride. Now its not to say that the staff here is terrible...in fact they are nice and friendly. However, because of the size of the hub compared to the size of the office, you often times have several people (think 10-15) standing in line all waiting to either ship a package or receive a package. All impatient...all tired, maybe hungry. And you're just wanting to get the heck out of there and go home. Long story short...go to this place with lowered expectations. Take a good book, maybe your iPhone/iPad to play games on. Most importantly, take your patience...you know that thing you leave at home before you get on the road....dust it off...try it on and expect to be using it for the 40-50 min you'll be here. Enjoy! read more

UPS Customer Center - Waiting in the line...if you are coming to pick up stuff allow 30-45 min - Shipping Centers Near Me - Mesquite, Texas

For a ups customer care center, this place was the worst place ever to pick up a package. The guy was so rude and unprofessional. He was screaming and ranting. Then bitching at us to a Co worker who was in the back. This really was not a pleasant experience to say the least. I will so fed ex in the future. read more

UPS Customer Center - Street view - Shipping Centers Near Me - Mesquite, Texas

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they "lost" my 2 packages from Apple. If this is your hub you might want to try different carrier or just pick it up, they need to do something about this. losing expensive packages is very rampant here. these bad reviews are justified. read more

Absolutely abysmal! My MS medication has been on their truck for 2 days and STILL has not made it to me. It is bad enough that this entire drug refill been an extravaganza in ignorance, but that I have to wait and wait and wait for them to decide that is convenient to deliver my medicine is unthinkable. Hate this company! BTW....don't expect to ever speak to a human...they might have do something or take some kind of responsibility. read more

Facility stopped all package delivery activities because it was cold outside. Horrible.

I recommend never coming to this place unless you absolutely have to. The staff is very short & irritable with their customers and are not willing to answer any questions you may have. Overall, extremely unprofessional. read more

We called and had a package held at this facility so we could pick it up before leaving town for Christmas. They did it pull the package as requested, after assuring us they would. We drove 45 min there and back, and did not have our Christmas present in time for Christmas because they couldn't sort it all out. Very disappointing, then we were told that the real customer is the sender, not the person picking it up, so they couldn't do anything to compensate us. read more

BEWARE We are having constant problem with this facility and it's driver stealing our packages. We keep losing high value packages constantly at this facility. They don't do good of helping you locate or care to help you. This place need to be shut down. read more

Ordered a package and it was sent to my apartment complex Fetch package address. Order was marked delivered at 10:23 am 4/27/22 went to my fetch package location to ask about my package they informed me that ups did not deliver any packages there at that time, and that the person that UPS delivery driver put as the person who signed is. Or someone that works there. UPS stole my package and I started a claim but not help or updates. Will avoid this carrier at all costs. read more

I have package that has but stuck at this facility for 5 days. UPS customer service has been on the decline for years and now they just blame it on Covid-19. This is the is place where packages go to die. read more

The. Worst company ever. My package was says it was attempted on Monday and that it will be redelivered next business day. It is now Thursday and it was never reattempted. I called and they said they would open a case and someone would contact me , nothing. Called again, they said they would escalate the case, nothing. Called the shipping warehouse and they said it was accidentally placed on a trailer that won't be delivered and that they will email and get it placed for delivery, NOTHING. And I can't file it as missing because guess what? It's still naked as pending from Monday. How does a 800$ package that requires signature ACCIDENTALLY get placed on a trailer instead of the truck when it was already on the truck? I will post this EVERYWHERE AND I MEAN EVERYWHERE TILL I GET MY PACKAGE. Because fedex is unprofessional and full of thieves. read more

I have been home all damn day. I keep tracking my package to see if the driver is close so I can run some errands after delivery. I step out my back door at 2:20pm. I track my package at 2:30pm and it shows delivered at 2:24pm. I check my front porch, under my truck, in the bed of my truck. No package. Called customer service and they tell me they will check with the driver and call back in about an hour. No call back. I called them and got hung up on. I called back immediately, rep said the same thing about calling me back in an hour. I refused a call back and said I would rather speak to a supervisor. The rep hangs up again. I'm currently waiting to speak to a rep for the 3rd time on the 4th phone call in 3 hours. Ups is a joke. From now on I will request fed ex. read more

This place is about as worthless as they come. I would give UPS negative stars if I could. I had to spend $32 because they mandate that you were a mask, then they didn't like the box I used to package my stuff, then they said it was going to cost over $100 to ship. Avoid UPS if at all possible. I heard FedEx is bad, but UPS is probably right there with them. read more

Ups was suppose to deliver my package at my house. But the driver left so fast before anybody could get to the door when I called the company they acted like it was my fault. There customer service is bad read more

Worst place ever. Lazy workers. Package is onsite but they can't get for me because they don't have a driver to go a grab it from the back of the facility. I have been waiting for this package since the 25th of Feb for which I had paid next day air for and here I am struggling to get it. read more

Do not use UPS if you have any other options. If there was a way to post negative stars, I would do that. Even if a package is overnighted, delivery is not prioritized. I was told by a supervisor in customer service that even though a package had been overnighted, if the driver has more on his truck than he can deliver by shift end, the package is returned to the facility for delivery the next day. Furthermore, the same thing can happen again and again. If you need a package on a certain day, you must call UPS and arrange to pick up your package at the facility in Mesquite. I was told by a UPS Customer Service Supervisor that even though their business is delivering packages, they cannot guarantee a package will be delivered on a certain day. I had ordered a printer I needed for work that was overnighted and scheduled for delivery on Friday. It was not delivered and I was not notified it would not be. It was then scheduled for delivery on Saturday. A supervisor assured me it would definitely be delivered on Saturday. After talking to a second supervisor Saturday evening about 5:00 p.m., I found out the driver did not show up for work, so nothing on the truck was delivered. They said it would be delivered on Monday. They said there was no way I could get it Saturday evening. The clerks had left for the day. I was promised it would be delivered on Monday. It was not. I talked to a supervisor Monday evening about 8:30 p.m. and was assured it would definitely be delivered by 10:30 p.m. It was not. I was told by a supervisor that the package would still be delivered that night. They said they had eight deliveries before mine and then it would be delivered. It was not. I called another supervisor and was told the trucks had all returned and my package would be scheduled for delivery on Tuesday, but there was no guarantee the same thing would not happen on Tuesday. I said, are you telling me UPS business is delivering packages and you cannot guarantee when a package will be delivered? They said yes. I said, what do I have to do to get my package? She said she could arrange for me to pick it up the next morning. She said that would be the fastest way to get my package. I picked it up Tuesday morning. Remember, the package was overnighted and scheduled for delivery the Friday before. I cannot believe the incompetence of UPS. Their main business is delivering packages, yet they cannot guarantee when they will deliver a package. If you use UPS, be aware that your package will be delivered when they get around to it and at their convenience. They will not alter their route in any way for you. read more

Ordered online from Sephora on Black Friday, my order was shipped out on November 29th. UPS says they received it from Sephora on December 1st. It had a delivery date of December 5th, which is the Thursday that it had just barely started sleeting. Checking to make sure it was still going to be out for delivery on the 5th, it came to my attention that Mesquite actually received the package on Wednesday the 4th but it did not get unloaded from a trailer. I have worked in shipment myself, this is not acceptable. You work until the job is done, so many times I worked 4-5 hours past my schedule said I should have. Anyways, so I'm thinking "bad weather ahead? awesome. Probably won't get this package until Monday/Tuesday." I call UPS and talk to them and they say yes, we see that it is in Mesquite and it will be delivered once the weather clears up. Okay, great. Until I check on Saturday and see that it has arrived somewhere in Illinois(where it was just before Mesquite) and I call Sephora and UPS again. They tell me "because of the bad weather, we shipped it back to the previous UPS hub.." WHY?! Why not just leave the package where it is supposed to be? It is 20 minutes away from my home, how much closer would you like to get? I have called Sephora and UPS multiple times. UPS only connects to people in another country, they are no help what so ever.. Sephora just keeps telling me to wait, it should be there at the end of the week. At this point, my package should have arrived on December 5th, the day that was perfectly fine for delivering packages for the most part. Hardly any ice had even affected the area until later in the day but nope, some people didn't do their job and unload the trailer. They are telling me they cannot say it's lost until I receive the package (seriously.) and that they think it is in Illinois again just sitting and waiting until the weather down here is 100% perfect to re-ship my package. Oh and did I mention there is no delivery date what so ever? It says "unavailable." I am being told nothing can be done, and they will ship it, when they ship it. Worst customer service ever, I refuse to use any business that prefers UPS. Get it together and here's a thought, maybe when a package is in the right area of where it should be delivered, let it sit in that UPS hub and DON'T send it back 1,500 miles away... read more

UPS has a wonderful, spotless reputation in my home state but the system here in North Texas seems to be struggling. We ordered two separate items this month via UPS (paid extra for 2-day shipping). However, both were stuck at the Mesquite office for 5 and 6 days respectively. This turned the "2-day shipping" in to 7 and 8 day shipping. This is slower, and more expensive, than the post office. Why are packages sailing along fine until they hit Mesquite? Perhaps UPS needs to upgrade the facilities in Mesquite? Redesign or expand the warehouse? I'm not sure what the problem is with their system but it is tarnishing the great reputation that UPS has worked hard to maintain. read more

Wow...UPS can suck it. They've officially called off Christmas because they cannot pull their heads out long enough to effectively run a delivery service. My package has been in Mesquite for a week and no one can tell me when to expect it. If you call, the lines are busy. If you live chat they will just copy and paste their press release to you. No body knows anything, no body can do anything. And anyone who can has probably walked off the line because UPS does not take care of their employees. And yes, Fed Ex has similar volume and so does USPS, but they are all back on track. I will never use UPS for anything except maybe to get gum off the bottom of my boot--which is still in a carton at the Mesquite facility. read more

Service here is awful. The folks at the counter have a bad attitude and lack basic customer service skills. I'm an incredibly patient person, however these folks push that patience to the limit. The numerous times I've had to come here to pick up a package I was always told misinformation and ended up having to make multiple trips back to get the package. What gets incredibly frustrating is that many of the CSRs behind the counter talk to you in UPS jargain that most people don't understand. Using UPS slang that we haven't heard of makes for a great deal of miss-communication about what might be needed or not need to pick up something or ship something, as well as making their customers feel stupid. The largest reason for miss-communication at this location is that the customer service center is in a separate building from the sorting facility. Apparently most UPS hubs have the customer service center attached. As a result when a national UPS rep tells you over the phone that your package will be available for pickup at a certain time, that is based on them believing the center is attached and can more quickly get your package. There is a truck that makes runs throughout the day from the sort facility to the customer service center to bring packages marked for pickup. The customer service center here is small so they can't hold much. Your package is only coming if you call ahead and get them to move the package from the sort facility to the customer service center. If you have to pick up a package here call ahead and make sure it's at the customer service facility first and then add another 4 to 5 hours on-top of what a national CSR rep tells you over the phone. read more

UPS has usually provided top notch service for me across the US. So it really pains me to write this. I ordered an item from a retail outlet and they shipped it UPS. Due to the recent weather here in the Dallas area, UPS has decided to just hold on to my package and has yet to make an attempt to deliver it. Even though it arrived in their Mesquite office on Feb 2nd. Since then, I've had mail delivery from USPS on 4 of the 5 possible days. If I was billing myself as better than another company, I'd be sure to actually DO that. But UPS has decided to just sit on the package. When I call their 800 number, I get hung up on by the automated service. They don't have an excuse for this. I'm most likely going to write someone at their Corp headquarters about why this occurred. The weather over the past few days has been very good here and only 2 of the past 7 has it been bad. PATHETIC! read more

The service here is just awful. The man at the counter is extremely rude and slow. He dropped my packages on the ground and left them there. A young woman who worked there actually had to help me carry the heavy packages to my car in 35 degree weather while he watched and spat out jokes at our expense. I really appreciated her help. Also, I was to pick up 7 heavy packages but was only given 6 of them even though I provided all of the tracking numbers and the infonotice slip. Therefore, I had to return to this horrible place. Because of the service here, I am only going to order from websites that use FedEx, DHL, or USPS. I will not return to this UPS store. My husband went to this location the next day to retrieve the package that wasn't given to us, and he received the same treatment from the same individual. read more

My son sent me my wallet from Austin to Fort Worth . We paid $52 for over night delivery and four days later it is lost and still not here. When I call customer care ... I get a call center in India. They are kind but make promises that I will get a phone call within an hour and no one ever calls (they have told me this 4 days straight). Is it possible to get a local UPS number? I can't find one. Only the 800 number to India which is no help at all. I will no longer be using UPS for anything. read more