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    US Post Office

    2.7 (92 reviews)
    Closed 10:00 am - 5:30 pm

    Services - US Post Office

    Mailbox centers

    Shipping centers

    US Post Office Photos

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    Amy P.

    Christine has been a rock star for Encino branch for many years. She has an absolute knowledge and patience for what needs to be done with her gracious professionalism. USPS needs someone like her in multiplying!!!

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    Ayrat S.

    April 12, 2025, I would like to commend Mr. Dwight for his exceptional professionalism and kindness. I was the last customer of the week with a large number of packages, and my transaction took an extra 30 minutes. Despite this, and despite visibly having a cold, Mr. Dwight remained patient, polite, and completely professional throughout the entire interaction. He never showed any frustration -- not in words, expressions, or gestures. His service was truly above and beyond. Employees like Mr. Dwight make a real difference. He is more than deserving of recognition -- perhaps even USPS Employee of the Year 2025. Thank you for having such dedicated team members.

    The postal mascot, Ellie, loves coming, even when the lines are long
    Dawn K.

    I live in the neighborhood, so definitely convenient. More than that, the staff is wonderful!!! Debbie, Christine, Dwight are friendly and very helpful. For those who complain about the wait, they have no control of that and try to make your time at the window a pleasant one. Chris , one of the supervisors, will always try to resolve issues to your satisfaction. David ,who you don't see at a window, but works hard getting those videos to work and maintains the grounds along with other jobs is always a pleasure to talk to after a day with attorneys. In any government office you're going to wait, so try to have patience, and spread some kindness, USPO workers don't deserve the attitude... #goingpostal

    I visited this post office specifically because of the advertised 24-hour self-service kiosk, hoping to ship a small package around 7 PM. While the kiosk itself was operational, the drop chute was out of order and marked with a sign stating it couldn't be used. Since I had made a special trip here just for this service, I knocked on a nearby door after hearing someone inside. I politely asked if I could leave the package, even if it meant it wouldn't ship until the next day. Unfortunately, the staff member told me they couldn't accept it because the truck had already left and they had "nowhere to place the package." This was confusing and frustrating--if there's truly nowhere secure to hold outgoing packages, then the kiosk shouldn't be advertised as 24/7 when a critical part of it (the drop chute) is out of order. At the very least, there should be signage or updates indicating that the service is currently unavailable, so people don't waste their time driving out for nothing.

    Ane V.

    Came over here to drop off some bill payments. I came at a later time so it was kind of busy including the parking lot. Social distancing is observed. Staff and customers are wearing masks.

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    11 years ago

    Great post office with quick lines and a friendly staff. Parking is always available, definitely a joy to go to.

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    Page 3 of 3

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    Friendliest post office and always helpful especially Charles!

    Mentioned in 2 reviews

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    Encino

    awesome mailbox place , price is high but service is very good . Busy place but convenientread more

    UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

    US Post Office - postoffices - Updated June 2026

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