I came for a fingerprint scan. They are friendly and very efficient! Recommend this placeread more

Very easy and convenient place for finger printing. Was done super quickly. Highly recommend.read more

I needed to get photos for the Canada C-3 application. When I called around, most places didn't…read moreknow what I was talking about, but Postal Annex did! I went in for my photos: professional and helpful staff, knew just what I needed (even had the photo specifications memorized). The store has a good set-up for taking the photos, and the clerk printed them right away, cut them to size, and added a legible date and store stamp. The whole process took maybe 15 minutes, walk-in! Very happy customer.

Binita was super helpful and I was able to send my passport off without issues for replacement…read more Highly recommend!

This place can get very busy or be completely empty- totally depends on what time you come in and…read morethat can significantly impact your experience. I try to come in on weekday mornings. I needed to get a live scan done and literally there was nobody when I went on a weekday around 11 am. Took a total of ten minutes. Staff is very friendly and helpful, one of the best customer service I have experienced. But 4 years ago, I had a terrible experience here because of a fellow customer who chose to break the line and I refused to stay quiet. There were over ten people in the store at that time and nobody supported me. Overall a good place where you can get all your postal needs fulfilled. Would recommend but make sure choose a less busy time if you can. Value is reasonable, a little bit more than the post office but then you are also paying for the convenience of longer hours and fewer people.

Andres at Postal Annex was fantastic. I came in needing notary service and he made the whole thing…read morequick, easy, and stress-free. Friendly, professional, and genuinely helpful from start to finish -- the kind of service that makes you want to come back. Highly recommend, and thank you, Andres and Margherita! Mention this review for extra smiles

It's a convenient spot. But convenience leaves the room if you have an employee who doesn't know…read morewhat they're doing. Typically, there isn't a line and I go in there, quickly drop off my return and I'm on my way. 10 seconds! Done and done. Unfortunately, my experience today did not reflect their usual quickness. There was a very long line, which couldn't be helped because of what the items were that were being shipped by the customers at the registers. After 10 minutes, it was finally my turn. I had a simple return with a QR code. And I had elected the "no pack no label" option. Which means the UPS store packs and labels your shipment. Unfortunately, the employee didn't seem to know what he was doing. And after waiting 10 minutes, it was annoying to say the least. First, he told me that the QR code had already been used. Of course it had not. So I told him to try it again. Of course, when he scanned it the second time he realized it had indeed, not been used. Then he said sorry we can't ship this because you haven't packaged it! What the hell? I told him it literally says on the QR code that I don't have to pack it....(Que the eye roll). He didn't know what to do until the employee next to him told him that I was right! That they had to pack it and label it, per the instructions related to that QR code. The employee handling my shipment return was just totally confused and after waiting 10 minutes, I didn't really have the luxury of time for his confusion. It was very inconvenient. Not only for me, but for the other people standing in line. What is usually a quick 30 second turnaround, turned into five minutes of an employee who was unaware of protocol with certain returns. The problem here is if the well-versed employee had not been there to assist the confused employee handling my return, I would've had to leave and go to another location to process my return. And often times there is only one employee at this location. So if I walk into this location the next time and I see this particular employee at the register, with no other employees there, I'm going to walk out and go to a different UPS store to avoid issues.

Easy dropoff and got some quick help from the staff. They're easy and I always do all my amazon…read morereturns there.

Could just be that I have bad luck but it seems like every time I come to this place, the answer is…read moreno. Can't notarize today. Can't ship today. Can't take passport pictures today. And even when they can do what I want they're not always the most pleasant about it so in the future, I will not be coming back. When the CVS next-door has better service than you do, it's time to really think about things

Very rude customer service and false advertising. We went here cause we needed passport pictures…read more It said online and at the front of the store we can do it here. We went inside and asked and lady said "we don't do that here" and to go to CVS. I asked why don't you do it here and she said very loudly and rude "CAMERA NOT WORKING". That's when I told her she should remove the sign in front. My recommendation is to not go here ever. Lady was rude. This is a lawsuit waiting to happen. Reply: It's clear that the owner is not reading what I posted, and clearly wasn't there. Because I never asked for an application for a new passport, I went in respectfully and asked for passport pictures, and I got a negative response immediately. She respectfully could have told me that the camera wasn't working at the moment instead of yelling it to me. The owner Trinity is not holding herself accountable. Instead she is lying and put a twist to my story. I hope this business does better soon, because given the reviews that I am seeing, everyone has had a negative experience here.

I feel so lucky! This UPS Store has excellent service with nice employees. They're friendly and…read moreefficient, and they get the job done. The Downtown Los Altos UPS Store employees make mailing packages into an easy task. Thank you!

I've never really had any issues coming to this location. In the past, there was an older gentleman…read moreworking here who always seemed a bit grumpy and didn't interact much, but I haven't seen him around lately. Recently, I've noticed what seems to be new staff, or maybe just people I hadn't met before and they've been incredibly friendly and helpful! One great tip: if you need to print a label but don't have a printer at home, just email it to yourself. When you arrive at this location, they'll provide you with their email address so you can forward the label to them and print it there. It's a simple and smooth process, and they're happy to guide you if you need any assistance. Based on my experiences, everything here has gone smoothly. Also there are plenty of parking nearby so it is not an issue.

My go to place for passport photos, fax important documents etc. great customer service and get…read morethings done in timely fashion. Strongly recommended

I needed some documents quick, on a deadline, and I came in to get help scanning and sending me a…read morefew files. The "emailing" of the files was $2, on top of the cost per page to scan. The process was quick and easy, staff was very helpful and efficient. I appreciated that it was pretty much full service.

Amazing customer service. I always receive such friendly and helpful service. This UPS location is…read morethe best!

They close early around 6:56 pm, I visited today door locked employee ran out asap at 7 pm, to do…read moreless work. They seem care about customers more about getting paycheck. Will not return.

I got here not really considering the fact that tax time is fast approaching and that the new…read morecramped location would be bursting with people that required a lot of assistance because they came unprepared. There was some customer in front of me claiming she was late for a job interview and needed to print something, yet she was dressed in jeans and grubby tennis shoes. I so wanted to ask where she had applied. I've been a FedEx/Kinkos customer for years, so most of the staff is the same in their new MV location near Cost Plus (across ECR from the old one). I've also been to other locations. Usually when you have a small, quick job, and there's a big backup, they'll help you at the counter for no extra fee (i.e., customer service). However, that was not the message communicated to me by the female that initially greeted me, so I decided to wait for the customer with the supposed interview to figure out how to use the machine and leave so I could use it myself. I was also in here the other day when NOBODY else was there - not customers or other staff - except for a single employee and me. I don't expect an overly fake greeting, but whatever I did get was very unfriendly. And I didn't even require any help from her. Today I finally got to a machine and was able to go through some printing and copying on my own. However, one (SINGLE-page) document would not allow me to print it. After about 5 tries, I waited until a male employee (Kit-Shing) finished helping another customer. Since it was next to my machine, I noticed how patient and genuinely helpful he was (I've seen this before from him at the other location). He even gave the customer tips on dealing some of the instructions if they happened to speak another language (as he himself possibly does). It was absolutely respectful, and again, of real use. He told me he would help me to print out my document at the counter since the file itself was giving me issues. It took him very little time, and it worked for him on the first try. I was so grateful to him for making quick work of what should have been a simple process for me. He obviously understands the TRUE meaning of customer service. Him stepping in left me with a positive impression and made me feel comfortable that things will go smoothly next time I need their services. Please pay attention to his quiet wisdom! Sorry for rambling, but his attitude stood out even more because it's been a terrible week for customer service everywhere I've gone. So many people (often young, but not always) can barely be bothered to perform the most basic tasks they're paid to do. It's honestly appalling. I don't understand why they aren't more thankful to have a job in the first place in this economy and with the takeover of AI. I have only been asking them to help with simple tasks that are their only job duties. I have not been rude or difficult, yet I've been met with 'tude. Anyway, Kit-Shing is simply awesome. Thanks again!

I hate to give poor reviews but the fact I couldn't make simple copies in a couple of minutes is…read moredisheartening. The copies that did come out (before the prepaid selection ran over) came out 3 hole punched and that setting was apparently auto on and I couldn't figure out to turn it off the second time. I literally ended up there for 15 min. No one asked if I needed help. I went to ask (I didn't want to interrupt the customer but the service attendant looked at me and I said "printer issue" I believed I got a nod. He was the only one I saw at the time helping customers. I tried the second time and no luck. Still 3 hole punched and that's after I reset the options and still didn't see where to turn off 3 hole punched. Then I got the message "you have no more funds "but I couldn't see obvious directions to add more fund when I hit "continue working". At that time I heard another attendants voice and he was helping another customer. There were 3 people there when I walked in and when I finally gave up and walked out there were 10 people. And that was $5 gas money out the door.

My go-to for mailing almost anything, esp. packages. They will compare prices and delivery times so…read moreyou can pick the best option for each piece.

I made a great discovery recently, Village Mail Center Plus…read more I've been driving farther to USPS all these years unnecessarily. I only discovered this business because I did a search for mail centers that handled international DHL deliveries. The business is very cute, great parking, chairs so that you dont have to stand if you need to wait, they even have a great complimentary coffee bar. Paul and Sheri were both wonderful. Sheri acknowledged me right away, gave a friendly smile and made sure I was we were helped in the order we arrived. Paul was kind, hard working and very detail oriented, wanting to make sure he got my ship-to address exactly right. Even the customers were friendly! There was not a long line, my shipment just happened to require more time because it was being sent internationally. It really is a great location and had small town mail center vibes. I'm sure customers love that they are dog friendly...which i know is a big plus. Honestly, for those that are slightly allergic like myself (the rare few)....that wasnt my favorite but all around I give them an A+.