convenient that i live so close to this location but i could see many faults in this particular…read morelocation. parking in this area could be tough during peak hours since this is downtown. there is plenty of street parking and lot parking but there's a lot of foot traffic so please be cautious. a little bit dirtier/messier than your average usps but i think its because the automatic doors on both sides open and close when people just walk by. within the last month i noticed that the after hours drop slot for packages has been locked. iono if this is bc of a security concern or because of the holiday in flow but keep in mind if you plan to print and drop off your labels ahead of time.

If you want to experience the absolute pinnacle of atrocious customer service, look no further than…read morethis Hope Street USPS location. During a recent visit, I simply asked a staff member (a middle-aged, bald man) to confirm if I had placed my prepaid packages in the correct drop-off area. Instead of a standard professional response, he exhibited unprovoked hostility. His face turned visibly red with anger, and he glared at me in dead silence for several uncomfortable seconds, looking as though he was on the verge of a physical outburst. When he finally spoke, he aggressively snapped, "What would you do if I didn't answer your question?" It is completely unacceptable that a publicly appointed USPS employee can display such blatant, passive-aggressive hostility toward a customer asking a basic operational question. This level of unhinged behavior should result in immediate disciplinary action. Local management and the Postmaster need to review the conduct of their staff immediately. Employees who actively antagonize the public and face zero consequences do not belong in customer-facing roles. Frankly, an automated robotic kiosk would be infinitely more helpful, efficient, and respectful than the current staff.

This place used to be OK. But I will never go there again. When you approach the desk and greet the…read moreworkers (all of them) they never answer back unless you are caucasian. I believe they are all racists. If you want to be treated badly, rudely, mockingly, and inappropriately, and never helpfully. Then you have to come to this miserable post office.

I have never written a Yelp review and didn't think I would ever write one about a post office. I…read morehave had okay experiences here in the past, but today had a different person helping me--a more senior woman with glasses who was incredibly condescending and rude, to me and to every other customer I heard her interact with. It didn't help that all other customers, including me, were people of color and this woman was Caucasian. One example was when I asked, "Could I add tracking to this package?" and she snapped back, "What do you think this is?" I also overheard this exchange between a different customer service rep and a customer next to me: "Where is this package going?" "To China." "Of COURSE it is." It's a sunny 77 degrees on a Saturday afternoon and you're supposed to be providing customer service. This simple trip to the post office left me with such a negative feeling because of the interactions I experienced in 15 minutes--condescending, aggressive, with racial undertones. Not fun.

I have came here about 5 times in the last year for finger prints and very nice people and place to…read morego.

Super friendly, very quick and easy was in and out in 5 minutes. I just got a live scan done.read more

Excellent service.. changes service personal too often. Can't established a business relation ,…read moretoo many changes too frequently

I've never really had any issues coming to this location. In the past, there was an older gentleman…read moreworking here who always seemed a bit grumpy and didn't interact much, but I haven't seen him around lately. Recently, I've noticed what seems to be new staff, or maybe just people I hadn't met before and they've been incredibly friendly and helpful! One great tip: if you need to print a label but don't have a printer at home, just email it to yourself. When you arrive at this location, they'll provide you with their email address so you can forward the label to them and print it there. It's a simple and smooth process, and they're happy to guide you if you need any assistance. Based on my experiences, everything here has gone smoothly. Also there are plenty of parking nearby so it is not an issue.

Workers are friendly, but very slow queue due to lack of staff. Had to dropoff a package with…read moreprepaid label (1 min transaction) but there was only 1 worker helping out, so took 25 min. Place is clean. Parking is reasonable

Recently left town for family emergency and put vacation hold of my mail on both P.O. Box I rent…read morehere and my home address as well came back and went in to counter to pick up my mail and was told none for home accumulated but I had received notifications I was getting mail while it was on hold so I have no idea where my mail went. Just noticed yesterday some extremely important paperwork was returned to sender from my P.O. Box, this is unacceptable, to be paying for a P.O. Box every six months to have my important mail sent back and possibly never receive.

Could just be that I have bad luck but it seems like every time I come to this place, the answer is…read moreno. Can't notarize today. Can't ship today. Can't take passport pictures today. And even when they can do what I want they're not always the most pleasant about it so in the future, I will not be coming back. When the CVS next-door has better service than you do, it's time to really think about things

Very rude customer service and false advertising. We went here cause we needed passport pictures…read more It said online and at the front of the store we can do it here. We went inside and asked and lady said "we don't do that here" and to go to CVS. I asked why don't you do it here and she said very loudly and rude "CAMERA NOT WORKING". That's when I told her she should remove the sign in front. My recommendation is to not go here ever. Lady was rude. This is a lawsuit waiting to happen. Reply: It's clear that the owner is not reading what I posted, and clearly wasn't there. Because I never asked for an application for a new passport, I went in respectfully and asked for passport pictures, and I got a negative response immediately. She respectfully could have told me that the camera wasn't working at the moment instead of yelling it to me. The owner Trinity is not holding herself accountable. Instead she is lying and put a twist to my story. I hope this business does better soon, because given the reviews that I am seeing, everyone has had a negative experience here.

The UPS store on Castro Street in Mountain View has the friendliest and helpful staff, especially…read moreNina. I needed help trimming some photos for my son's school pics. She offered to help me trim these, as well as another pic for a specific frame. I greatly appreciate Nina for her wonderful customer service.

Prior to changing owners this place always picked up telephone and was able to answer questions…read moreabout deliveries. Now, I can never get anyone on the phone- the phone tree just goes in circles. Good luck actually speaking to an actual person. Once there, service is ok. Update- business provided AI to my post- awesome! Poor service

Easy dropoff and got some quick help from the staff. They're easy and I always do all my amazon…read morereturns there.

Staff has always been so nice. Ive returned several items and each time is a good experienceread more