Avoid this post office unless you have no other options. Listen, you know that the post office is never gonna be a good time, but it seems like the employees of this particular location go out of their way to make the experience painful. The empress are incredibly slow; I've spent 15 minutes waiting on line just to pick up a package. I can handle that, though. What I can't handle is employees sitting from the other side of the floor that I can't pick up my package when I've arrived literally seconds too late. Or employees loudly making it known that they view the customers as a nuisance. read more

We do have the BEST letter carrier in the world. That is my positive statement. It is 5:36 PM. The website says they are open until 6:00 PM. We have not received our mail. I called a couple of times to check on the delay. The phone rang and rang and rang the first time. The second time, someone picked up, and I could hear voices in the background. Then a hang up without speaking with anyone. The third time, someone answered after many rings. He told me I would have to call in the morning to find out what was happened to the mail. I told him we were waiting overtime for the mail. He repeated "You will have to call in the morning to find out what happened." How frustrating. read more

I went there today and the clerk was really friendly. As soon as he began talking, I said "Your voice sounds just like Robert DeNiro's!" He said his family tells him that all the time. :) Anyway, I wish all postal employees were as friendly as that one. read more

The nicest P.O. in the area, both in number of windows open and in pleasantness of the staff. The interior is kind of crappy, but I'm not asking for miracles. The lines are organized and move fast. The passport lady is sassy but, ultimately, sweet. Supplies are abundant, and the signage is good. read more

Five stars is as good as it gets by Yelp standards. Why does no one give USPS five stars ever? Because seriously, this one is as good as it gets in NYC. So I'm bending how I rate things a little for this because it's a post office. Everyone complaining and giving it one star, go to the one on 91st and 3rd like a previous reviewer mentioned. You want to see nasty employees who are ridiculous for no reason? There they are. Unfortunately I've been in and out of post offices all my life and they all give me varying degrees of anxiety, but this one is clean, bright and typically moves quickly. Try something next time you go in, remember that the people who work there are humans and they didn't sign on just to make your day bad. Smile at them and don't call them names (yes I have unfortunately seen this done here) and accept that part of life is waiting in line at the post office and packages going missing (especially in NYC) and those zany antics the mailman plays. Or do you also want a hug? It's good service. Rant over. read more

This location is close to where I live. No one likes going to the post office...long lines moving slowly, never enough working pens,and you can only use their tape if you use one of their priority mail boxes. However, this location is not bad. The postal workers here have always been polite and professional here, sometimes even making small talk. I like that there isn't glass separating the workers from the customers, makes it feel less prison like. I have used the machines here as well to mail stuff and buy postage and it was fine. They just increased the price of their standard priority mail envelope. Almost six bucks now. May be cheaper to buy your own envelope unless you have something heavy. read more

Paid 6$ for a certified letter to be signed for and a receipt mailed to me. The postal worker never had the letter signed, just dropped it in the regular mail. Basically paid 6$ for nothing. Great job y'all. read more

I have never met a single friendly employee here. I also get an attitude. When I go into this location, they are never courteous of my disabilities. When I call up, I am rushed off the phone and given an attitude. One worker had the tenacity to tell me it "wasn't her job" to help me track a package. She hung up abruptly after I asked for her name. I rather pay extra for FedEx or UPS. read more

My family and I had a great experience here a few weeks ago. I have anxiety having to go to the post office. We had to renew our passports and apply for one for my son. 3 passports in total. I believe the gentlemen's name is Gregory. He was super friendly and the best customer service I have ever received at a post office. He answered all of my ten million questions and was extremely patience with us. Thank you making my experience go smoothly. And we received our passports in time for our trip. read more

Normally i come to this post office during work days, the welcome lady is super patient and nice. Came in sat to apply for passport, Joann from the passport window was unfriendly and impatient. Overall we like this post office and most of its workers. read more

They're okay in person but this was my last conversation with them over the phone: "I haven't received mail in over a week. I checked with multiple people who said they locally sent me cards and other mailings over a week ago, plus I have a tracking number for a small package under USPS that was delivered to your facility on the 16th." "If you haven't received any mail, you haven't gotten any mail." "I receive mail, junk or otherwise, every day. That is fishy. What could be the reason?" "All your mail could have been lost or you just haven't gotten any mail." "But...I just told you, I know of specific mail I should have gotten last week that never came, one of which is at your facility for sure." "If you haven't received any mail you haven't gotten any mail." "Look, I think this could be a sorting issue at the plant, is there a number I can call?" "No." I wonder how many people would work at a post office if only competent, empathetic people were hired, who actually enjoyed their job read more

There's no time for the unprepared here. Come with an ID if you're looking to be helped. If they have time, they may answer your phone call. Otherwise, stand in line and admire dysfunction. read more

The ironic thing about this review is that two stars is "Meh. I've experienced better.", and I really HAVEN'T experienced better, because most USPS locations are awful. But I digress. In the last month, it feels like I've had to pick up packages here at least four times (despite that I don't actually order things for delivery that often), and my experiences range from mediocre to really bad. It feels like the place is always crowded with long lines no matter what time you come (whether it's a Wednesday at 2pm, when you would guess that most would be at work, or right before closing on a Friday) - though this shouldn't be a surprise given that everyone who works here moves at a snail's pace. At best, I wait in line for 10 minutes, it takes them another 5-10 to find the package, and then I'm on my merry way. At worst, I'm told that they can't find the package and that I'll need to call the person who delivers mail on my route (??) to figure out where it is. Uh, pretty sure that's your job. To their credit, most of the employees I've interacted with have been okay enough (not friendly, but also not terrible). My main gripe comes from the fact that half the time when I receive a notice saying that "no secure location" was available in which to leave the package, I was actually home all day and could have directly received it had they even bothered to buzz my apartment. The best of all of these was when the package was very small (hardly bigger than the a letter-sized envelope). I checked the package tracking at around noon that day and it said that delivery had been attempted but no secure location was available, and that a notice had been left. I had been home all morning and there had been no ring up to my apartment to deliver the package, so I checked my door and went down to the lobby of my building to check for the notice, which was nowhere to be found. When I finally found the notice (which my roommate brought to me later that night), she said it had been INSIDE THE LOCKED MAILBOX No secure location available, my ass. read more

Unfortunately, I have to go to this pit of misery today. Last time I was there it ruined my day.

This review is for Mr. Warden. I was having a pretty brutal experience dealing with the USPS--this includes their poorly designed website, their 100% automated phone system, and the incompetency of their employees at other Post Offices in NYC. Then I spoke to Mr. Warden (the Manager of Gracie PO) by phone, and he could not have been more helpful. He dropped what he was doing to help me track down a package, providing me with an answer to a question when all other USPS outlets failed to even make an attempt. read more

I'll admit, I rarely mail things. These days most of my friends and family are on email, and the ones who aren't are racists, and honestly I've stopped sending them birthday cards anyway. When I do send mail, it's always a big production because I don't know how stamps work-- that's part of their secret, though; they don't want you to know-- anyway. So I go to the post office, usually the one in park slope, where the hideous gargoyle people sit behind their little window, stewing in their body odor and regret, and treat me like shit. Then I treat them like shit back and usually storm away in a rage muttering under my breath. At THIS post office though, oh my god, not one but TWO employees smiled and offered to help! One even made a joke! It was a joke about tape, but like still! I laughed and laughed and made a little joke back. "What am I a human office?" I said with a smirk. Not my best but whatever. It's the post office. Wow! I am going to be riding the high from this normal human interaction for the rest of the day. And don't get me started on the efficiency! I was in and out pretty quickly! read more

I dont mind this location at all. All of the postal workers are actually very helpful. Im an online shop owner so im in 3-4 times a week with 11+ packages to be shipped both domestic and international. Sometimes they get fussy, but if you just smile and be kind they wont be rude! Lol. It gets very busy when people start getting out of work, 4 pm is a no go. The key is to be there bright and early! And bring your own pen! read more

Thanks to Gracie, a ton of my wedding invites never made it to their destinations! Customer service could be nicer, that never hurt!

This post office is always busy and crowded. Even when you enter on a weekday or Saturday morning, there is a line. It is actually reassuring to me to see the foot traffic there. Our government is alive and well! If there were no lines, I would be slightly worried if I was transported into zombieville. In spite of all the waiting, the crowds are generally pleasant. There is usually more than two windows open. Some of the postal workers there have an awesome sense of humor. I was getting confused on all the new mailing options at the post office today. The kind gentlemen behind the counter reassured me that it was the new economic policy. Confuse all the older worker folks with multiple options and services. Force them to retire early due to said confusion. It creates a job vacancy to allow all the unemployed younger people have a chance. HAAAHAAAA...hmmm, maybe he was not joking? ;p j/k read more

Mr. Coneys rocks and should get 5 Stars. He is AMAZING! Some of the rest of the employees are decent enough. Our local mail carrier Sylvia has only been with our building a short time and is phenomenal. We love her. This comes after a carrier we had for many years who should have just thrown our mail in the street and let us get our own. Worth it to wait in line as I do, to make sure Mr. Coneys is your mail clerk. There is one mean female worker who makes it her life's work to make sure your life is miserable. read more

I have given Gracie Station a few chances to redeem itself, but unfortunately this place is just past the point of no return. Everytime I go in here I can always count on an issue and somehow seemingly simple tasks become complex problems. I'm not sure if it is the incompetent staff, bad management, cranky UES residents (or a combination of the three) that makes a trip here an arduous task. Stay away from this Post Station at all costs, and just pray that you never have to pick up a package there. It just might get "lost" in their back stock room and then magically found a week later. Go to the FDR station on 3rd Ave. if you can, things run like clockwork there. read more

US Post Office - Post Offices Near Me - New York, New York

I completely disagree with the first review of this post office. Ever since I moved to this neighborhood (which may be partially to blame for my utter lack of Yelp activity for months) I have been pleasantly surprised at how nice this post office is, especially compared to the one I used to go to in Astoria. The employees have been over-the-top nice, they have automated machines, decent hours, and there's rarely a line. Also, it's spacious inside so you're not crammed in a claustrophobic line where everyone's getting mad at each other. The employees aren't behind bullet proof plastic. I'll just say it: this place makes me want to mail stuff. read more

Machine replaced the people but they do have a floater that is supposed to help you. Though the floaters are not always as happy to help.

This post office and Ms. Hinton in particular really came through for me. I had something overnighted to me from LA. It was guaranteed to get to my house by noon or if I asked for it to be held, the post office by 10am. I needed it by 11 so I wanted to pick it up at the post office. However, this post office was already closed for the evening so I called right when they opened this morning and spoke to ms. Hinton. Unfortunately it didn't seem like there was any guarantee the package would actually come to them by 10 but she gave me her direct number and she actually checked in with me a few times to update me. Eventually the package was located and I was able to run in and get it fast. Thank you! read more

Terrible service. Avoid this place if you can. Always trouble. They always make you wait, even when it is not necessary. I have lived on the Upper East Side for 20 + years, always the same experience. read more

Initially the post office worker seemed unapproachable, but midway thru was cracking a smile. I can see this location getting busy. Feels uncomfortable to see staff sitting behind 'closed' signs while there's a line of customers. read more

Standard post office, but way better than the one on 91st and 3rd. That's why I used them

So I've never written a review for a post office before, but after my experience there I just had to make it a first! Hands down, this is the best post office I've ever been into. The employees are ridiculously helpful (they take the "postal" out of "going postal"), they have separate windows for different services, making the line short and quick! The also have automated machines. It's spacious in there too, so you don't feel cramped. Super impressed with the whole operation. read more

I ordered a package expedited because I needed it quickly. I waited over a week and still no package. Yesterday I got a slip in the mail saying that the package has been in Gracie Station for A WEEK. They just didn't bother to deliver the slip letting me know this until now. Not sure what good reviews of a Post Office do. In most cases you don't really have any alternative but to use their services. But if you live in UES such and an opportunity does arise, I urge you to take advantage of it. read more

If you live in this area well, I apologize because your mail system sucks. My post man never even attempts to deliver my packages. My buzzer never goes off but a day or two later a "sorry we missed you" slip mysteriously appears in my box. And although the post office is "open" until 7pm, be warned, if you're not there by AT LEAST 5:59pm you're not getting your mail but you are getting attitude. Oh and if something was shipped "parcel post" you may as well know that FDR post office will tell you to call Gracies and Gracies will tell you to call FDR. Just assume it's been returned to sender because you're probably right. If you need to send a package set aside a good 30 minutes because you'll be passed between different windows and told you're missing something at each one. Oh and your destination address doesn't exist. And tape is extra. And we don't have any pens... read more

BEWARE THIS Post Office. I paid for a post office box and got mail for 8 months, then no mail came. I was away and it was not forwarded. they charged my credit card $85 dollars and the box was used by another party which I found out when I went there and someone just happened to be opening my PO Box!!! This place is a disaster. .Mike read more

This office has failed to deliver mail several times. They have also twice claimed to deliver packages while I was home, without leaving a notice on the door. I prefer to pay extra to have packages delivered by UPS or Fedex. @office manager: Please address these problems and improve the service. read more

I began calling this post office at 8:45 this morning hoping that I could speak with my mail person before he sets out on his rounds for the day. I wanted to ask him to please deliver all the mail that was put on hold while I was away for a few weeks. I have returned sooner than expected. While this is not a great emergency, I still would like to have my mail. It is now 11:49 a.m. and the phone at the Gracie Post Office on E. 85th Street in Manhattan is still "busy." This is outrageous. Suppose someone has a real emergency regarding his mail? Some clerk at the post office just doesn't want to be bothered by phone calls and takes the phone off the hook for hours!!! It is very frustrating, not to mention fruitless, to call this place over and over and over again only to hear the sound of a busy signal - for hours! Such a problem should not exist. This matter needs to be discussed with postal employees and rectified ASAP!!! read more

I have searched many USPS or UPS or etc and rarely people give 5 stars; well this place deserves it. I couldn't find TWO packages and other places had me going around in CIRCLES for two weeks and driving me nuts, I actually put in an inquiry... Still on the search, I finally arrive here and they went above and beyond! One woman was in the back while I actually got a call from another woman there about my inquiry (little did she know I was actually in line) and she stayed on the phone with me and searched for them with the other woman. Suddenly I could hear excitement from the back saying "I found it!" with actual joy and relief from her voice. And I was so relieved too. They found both my packages and had so much empathy as though they were hers. I couldn't thank them enough and had to write this review. Thank you again! read more

Best Post Office experience I've had in NY. Printed postage at home to save money. When I got there there was a dedicated helper woman who chuckled at my incompetence but advised me on the best envelope to use and basically put my package together for me. Very friendly and helpful and not at all like every single other godawful usps experience I've had in this city. read more

I would like to give a big shout out to Susan on this freezing cold Thursday, 1/31/19. Susan was the only employee at a Retail Window this morning. There was a long line and she approached each customer with a smile. She remained calm as many customers grumbled about how the lack of retail postal workers was going to make us all late for work. The USPS just raised the price of a Forever Stamp to .55 - I don't expect to wait forever to purchase one. I give Susan 5 stars. I give this branch of the USPS 1 (one) star. To Susan's fellow retail postal workers - suit up and show up - Susan needs some back-up! read more

It's pretty much banking hours only at this post office, which for average working folk, can make it hard to get there before it closes. I wish they had evening hours once or twice a week. They do at least have two of those automated postal service machines which is nice. It would be better if they were set up so that they could be accessed 24 hours a day like so many post offices in other cities have done. read more

The guy who helped me was very nice. I made a mistake and chose the wrong kind of package and he didn't make me pay for it, even though I had ruined it with tape. He sent me to another desk to grab the right kind of package. After 5 minutes of waiting, the same guy came behind that desk and handed me the right package himself so I didn't have to wait any longer. Nothing wrong to say about that place, I will go back there next time. read more

Found it interesting that an older gentlemen who presumably had worked there for years couldn't offer me any council on how to ship a package overseas to a service member. Thanks for nothing. read more

Terrible, terrible come! They are slow. The way you would expect civil-service employees that cannot be fired would be. There is never a supervisor to speak with. Trying to get them on the phone is a nightmare. I was in the post office. I was the only customer .the phone was ringing there were three employees none of whom were doing anything! No one answered the phone! Why is anyone surprised that the U SPS is in trouble? read more