This is a great location and if you do not need help from staff it's great to drop mail off ONLY…read more Last Friday, I had a one of the worst customer service experiences. I submitted a complaint on the post website it was so disrespectful. The manager named himself and then would not listen to my side/perspective on their tape rule. He interrupted me, walked away and even said "I'm done talking" after interrupting me for the last time because I addressed it. The supervisor has called and apologized to address the matters. I appreciate them acknowledging their wrongs. Unfortunately, this will not be my first post office choice anymore, even though it is the closest to my home. For some reason, whenever I need staff help I have found the experiences to be rather uncomfortable due to poor customer service. Like another postman said, "there's just a certain way to go about things" I understood I was wrong and they have this tape policy but I will not allow poor (rude) customer service to go unnoticed as a person that has worked in the customer service industry. The golden rule needs to be in every office, treat others how you want to be treated. This is a great post for DROP OFF ONLY and I did get my passport here so they do get the job done but are friendly...maybe

Horrible customer service ..if you don't like your job then quit. I tried to ship and item for 44…read moreand was using a 100 bill. I was told we have no change huh..you can't break a 100 bill. All three employees were rude to customers and bad attitudes. Do yourself a favor and go to the Murrieta location they are great..

This Post Office location, has an interesting setup. In so far it has a tiny footprint in a…read moreMurrieta shopping strip. And yet, the back is huge. When you go inside, you get a glimpse of things in back. The postal employees are all very helpful. I watch with a sense of wonder, as one tried to help an elderly customer. He was sooo patient and never got flustered. Wow

May 1 4:30 pm Absolutely abysmal customer service. Stood in…read morea long queue of like 20 people, for about 20 minutes. When I got up to the front the lady took a look at my package, which was already packaged up, not shoddily, it was packaged well.. well, she took it and looked it over and told me that the tape I used (duct tape) was not permitted. I've been to countless usps locations and never encountered this issue before. Malicious compliance maybe, or something else? Who in their right mind would be so up their own to demand I purchase new tape from usps and repackage my item in person, when it was already solidly packed and ready to go, is just SUCH. Karen move, I couldn't believe it.!

On my two visits here, I was struck by how large the facility is and how much larger it is in the…read moreback. Like a TARDIS The folks behind the counter seem, well.. exhausted. And that's before the Holidays in early November. I feel for them. Really do. My Uncle was a mail carrier. But there are only two of "them". There might be several dozen, you see in back walking back and forth. Grrr. So... two at a workstation and fifteen customers waiting, while the Postmaster of the station, greets folks in-line... saying " it will be only a few more minutes!" Time to find a Postal Annex location. Grrr

It is unbelievable how slow and inefficient this location is. We came in with a passport…read moreappointment and didn't get seen till 30 min after. They appeared to have walk ins that push others out that took the time to make an appointment & file out the application @ home This is unacceptable. Walk ins should be turned away and While we waited in line i noticed how unhappy the staff is. So depressed and sad looking. Neither would crack a smile, look @ you or make any type of attempt to provide good customer service. So robotic.

We jave been coming here since it opned. We always have great experience and great service.read more

Nice lady who worked hard on a Saturday helped me ship my packages. Very professional and helpful.read more

I have had a biz and a personal box here for about 7 years. I'm telling you, you could not ask for…read morea nicer couple, the owners. They are a dynamic duo, so kind, easy going and with excellent, caring service. Support small business!

I use Dandy all the time to ship things for my small business…read more Randy is always so helpful in making sure he understands your shipping needs and delivery expectations. He always does his best to get you the best price possible while ensuring your packages are delivered by the date requested.

Amazing service Kelly was very helpful and she help me figure out the best way to return my Amazon…read morepackage it was five jeans and I have to send it back individually , so we was very patient , thank you .

Rude old white ladies who are more concerned with their conversations then helping out customers…read moreproperly and no kindness or welcome too bad this is one of the only ups around town

I had to get my live scan done and I showed up like 5 mins before the store was closing. The…read moregentleman that helped me didn't rush me, I didn't feel pressured to get my documents filled out, he was great. I recommend their services for whatever needs that you may have.

I was helped by a lady named Icee . Awesome customer suburb service very friendly. She had all the…read moreanswers to my questions. I will be back again for further Transactions.

This is the USPS Annex for Menifee and works in tandem with their facility in Sun City to service…read moregreater Menifee. Both locations have very knowledgeable and helpful, postal service employees who are friendly and go out of their way to help you. Need a larger box, they may have one in the back they can give you. Need some bubble wrap, yep they can help you there, too. Today, I watched Dee go out of her way to help an older couple, with their postage and box... all the while smile and being gracious to them. Nice. PS- They really need to expand the 10' X 10' Lobby.

It's my first time to drop off a large box for my deployed husband but the lady refused to take the…read morepackage she said I need to do the paperwork online for it, then I can drop off the box. It's so inconvenient since I have my kids with me. Later that day I texted a friend that recently sent a box for her husband and told me that USPS in Murrieta gave her a paper to fill out then that's it. So I went to Murrieta instead and so easy and done. After 10 minutes.

Sheila and Yvonne are typically the young ladies that always greet me with a smile and superb…read morecustomer service! This is my go to for ALL shipping and return needs! Thank You ladies for all your hardwork, dedication, but more importantly your work ethic. I commend this location on providing phenomenal service to their customers at all times! Thank You Postal Annex-Mission Trail

If you have online returns DO NOT GO HERE! They charge you for labels and don't tell you. I had…read moreno money and 100% of the time don't need it when I do a FREE FedEx return and she was just going to throw the labels away anyway but wouldn't allow me to return with out charging me! She should have let me know as she knew I had never been there before. BAD CUSTOMER SERVICE. Thank God I had the $10 on one of my cards (after 3 others were declined) I am NOT happy

The older lady who works here is rude every single time I come in. Always with the attitude. She is…read morenot someone who should ever be working somewhere where she has to interact with customers. She clearly hates people and makes it everyone else's problem. I came in to pick up a large package, she was incredibly short with me. The package was behind the counter so I asked if I should come back there to pick it up so she didn't have to. She said "how else would you get it? I'm not picking it up." Then proceeded to mumble under her breath the whole time while I took it out of the store. I told her thank you and to have a nice day and she ignored me. Awful service here, I now drive extra just to get my packages elsewhere to avoid this woman.

This is the cutest post office ever! The location is super convenient. They have nice cards and…read morecute packaging. I would recommend this post office to anyone. Very great prices and I won't go anywhere else. The prices here are very reasonable also!