Derek and his wife are really cool genuine people. I bought a car from them and he was very honest,…read moreupfront and helpful. Made me feel as if I was buying from a friend and I appreciated the fact that he was down to earth and friendly. Even encouraged me not to buy the car right away but to take some time to think about it. I was really impressed by that. I bought a Land Rover, which I know have been known to have computer problems. He assured me that he knew the owner and that the car had been taken care of. When I pulled the car fax it confirmed that the car had been only serviced at the Land Rover Dealership. He recommended a company to give me a warranty and had them call me to even set it up. I'm appreciative and would definitely recommend Auto Warehouse to anyone looking for a great used car

This place is the place to buy a car! Derek and Gus are the greatest team! They have both been in…read morethe car business for a long time and they have figured out a perfect business model, great product and no haggle selling. The cars are great quality and fairly priced. Everything is on the up and up. Don't believe me? Go check them out for yourself. Totally transparent and just nice guys. I had to run down to the bank to get a cashiers check and the bank manager said "are you working with Derek?" She proceeded to sing his praises and said that he had helped her with a car. If you are looking for a car Derek will find it. If you have a car to sell Derek will probably buy it and if you see something on their lot, buy it! I honestly won't buy another used car anywhere else.

We bought our 2027 crv here and was done quickly and professionally Benny Alvarez was good. Good…read moreplace to buy.

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

Wow. If you dread car buying or even repairs, get a new outlook on the experience in going to…read moreNelson Auto. We have purchased multiple vehicles and serviced many cars through them. Their courtesy, professionalism and quality stand above the rest...including the major new car dealers. Every interaction has resulted in pleasant experiences and we drive with confidence. Well done Nelson Team!

My experience with Nelson Automotive was "Awesome"! I recently bought a vehicle through them and…read morewas pleased with every step of the process. Eddie, my salesman, was NO pressure and very informative and helpful. I even had the chance to meet and work with the owner, Eric Nelson, who was very helpful and personable during the entire process. Met with Danny in the service department, who was a very nice guy, and their service department was the most efficient I had ever seen. Having over 37 years of experience in the automotive industry, I was very impressed overall. I found them on the internet and I'm glad I did. It was worth the hour drive to go there from where I reside (Huntley). If you're looking for a car and friendly staff. Do yourself a favor and go there; you will be pleasantly surprised.

I haven't bought a car yet from them but talking with Michael about the car I was interested in was…read morea great experience. He was very friendly, kind, and helpful. He ran the numbers I asked, got all the information I needed, and never made me feel pressured. He was responsive and helpful without being forceful and typical car sales-y. Thank you Michael you have been awesome!

SCAM ALERT: DO NOT BUY FROM CASTLE MOTORS…read more They pulled a predatory "Yo-Yo" financing scam on my little sister's first car purchase. One week ago, they finalized paperwork with my sister and her co-signer, who was 100% upfront about having no driver's license but having good credit. The salesman, Michael, lied to their faces saying it was fine and proceeded with the credit check and down payment. They let my sister drive the car home, but called 4 days later saying they "changed their mind" on the co-signer's license, canceled the contract, and demanded the car back. My sister fully complied and returned the car, but they are now ILLEGALLY stealing her $500 down payment, claiming it covers "added mileage" over those 4 days. This is a direct, flat-out violation of the Illinois Consumer Fraud Act (815 ILCS 505/2C), which explicitly bans motor vehicle dealers from withholding deposits, fees, or mileage deductions when a transaction falls through. UPDATE ON THEIR GENERIC GOOGLE REPLY: Castle Motors posted a fake, polite reply online pretending they want to "work toward a solution," but their actions in person tell the real story. My mom and sister just went back to the dealership for a second time to get their money. Not only did salesman Michael double down on refusing to refund the $500, but he also ILLEGALLY refused to provide copies of the signed, canceled paperwork from the car return! To make it worse, instead of returning our cash, they tried to aggressively manipulate my stressed-out mother by saying, "Well, how about this different car instead for a lower price?" Pure predatory, shady behavior. My mom told them exactly where to go. We are not deleting this review, and we are not falling for your scam. A formal consumer fraud complaint has been filed with Illinois Attorney General Kwame Raoul's Office, and a dealer fraud file has been submitted to the Illinois Secretary of State Police Dealer Licensing Unit. Refund the $500 to her Zelle account immediately or deal with the state investigators. Avoid this predatory lot at all costs!

Drove 40 minutes to Webb from the city on a Saturday morning to look at a 2010 Lexus HS250h with…read more71K miles I saw on cars.com that I had been looking at for about two weeks but that the dealer had just dropped the price on to move the day prior. Was in and out with the vehicle in about an hour after a test drive, a request that they let me take the vehicle to a nearby mechanic I found on Yelp (John's Automotive FTW!) to make sure it had a relatively clean bill of health and no surprises. The guys also threw in a full tank of gas and a car wash before I left. Was treated really well. Thanks Webb staff.

My husband and I got our suv from Webb Auto Outlet and everything went so smoothly. The staff at…read morethis dealership was fantastic and had great attitudes. We work with Sam and he went up and beyond for us. We honestly feel like we made friends. Very knowledgeable hard-working people here. I highly recommend.

John is great sales guy at this location! Recommend because they are easy to talk to :)read more

Subject: Unacceptable Experience Selling a Rebuilt Title Vehicle…read more Dear West Chicago Auto Team, I'm compelled to express my extreme disappointment with the recent experience I had while attempting to purchase a rebuilt title vehicle from your dealership. Frankly, the entire process has been nothing short of infuriating. Firstly, the lack of transparency regarding the rebuilt title was shocking. I expected a thorough explanation of what that entails, yet your team seemed ill-equipped to provide any clarity. This lack of understanding raises serious concerns about the integrity of your sales practices. Moreover, the customer service I encountered was far below acceptable standards. Instead of feeling valued as a customer, I felt dismissed and ignored. Questions I raised were met with vague responses, and there was a noticeable lack of effort to address my concerns. This is not the level of service one should expect when making such a significant purchase. It's incredibly frustrating to feel like I'm navigating a sales process that lacks basic professionalism and accountability. I urge you to reevaluate your approach to customer service and ensure that your staff is properly trained to handle inquiries regarding rebuilt title vehicles. I hope to see some changes made to improve the experience for future customers.

John is phenomenal my family has bought multiple salvage cars from him over my 18 years of life and…read moreeven before, theses cars work better then my brand new tesla and if you need repairs he has the best prices oem or aftermarket. We have bought a e series 540, f80m3, 2014 glk 350, older 2000s mdx

John the Polish guy, the owner, he does a good job at a very good price. He doesn't overcharge or…read moretell you there's something wrong with your call when in fact there's nothing wrong with it. Friendly, experienced and a good mechanic and body repair worker. He also sells cars he buys at auctions, fixes them up and sells them. Good prices and he backs up his car with a limited warranty which he honors. He's my go to guy.

I took my car here yesterday they said nothing was wrong with my suspension I took it to a real…read moreshop this morning and they said I need suspension work asap wouldn't trust them for a oil change they ass horrible at they job.

Good automotive repair…read more Tire replacement, maintenance, minor or major repairs. A good place to have your vehicle serviced.

We have needed another car for several years but we couldn't find a car both of us could agree on…read more My husband wanted a good price and low mileage and I wanted an SUV for safety and because they are cool! We finally tried Enterprise, since we were again renting a car from them. We were lucky enough to talk to Johnathan when we first got there. He was knowledgeable as to their stock and showed us three SUV's that had all we wanted but were reasonably priced. I thought they were all great looking cars, clean and well maintained and relatively low mileage for rental cars. We took a test drive in the one that I liked. We couldn't decide so we thought we would come back another day. We went to lunch and over lunch we picked the one we liked the best and then went right back to purchase the vehicle. The process was not only no hassle but the car was exactly what we wanted. This was to be a vehicle for me and I had had leather seats and loved them. Guess what? Enterprise can re-cover the seats! We were able to get heated leather seats and Lo Jack installed. Also we have a free 3 month subscription of Sirius XM. We had to wait a few days but it wasn't long. We didn't finance the car so I can't say how well that goes but our purchase experience was the easiest and most enjoyable. Isaac made the paper work go smoothly. I would recommend Enterprise Car Sales for good customer service as well as a large selection of newer cars at really good prices. The whole experience was easy and actually enjoyable. We love our 2017 Jeep Cherokee and I wish we could have purchased all three of the vehicles we looked at but I have to wait until we win the lottery.

I had a great experience here. I ended up getting a great car at a fair price. I worked with…read moreStephan and he was great! Very patient and understanding. He listened to what I was looking for in a car and made some suggestions. He was also happy to bring cars from other locations for me. I highly recommend this location and Stephan. I usually hate the car buying experience but this was smooth and easy. I don't remember the names of other staff members but they were also friendly.

If you ever find yourself in a situation where your options feel limited, I hope you have the…read moreopportunity to work with a place as wonderful as Economy Auto Mart. From my very first phone call, Melissa guided me through the process with patience, professionalism, and ease. When I arrived to purchase my vehicle, both Melissa and Jose welcomed me warmly and treated me with the utmost respect and dignity. I left the lot feeling happy and grateful for the exceptional service I received. Thank you, Melissa and Jose

Highly recommended for folks looking for pre-owned / used cars. Don't just limit yourself to the…read morelikes of carmax or car sales from car rental companies! Come by take a look at the selection and speak to the honest and friendly folks at this small privately family-owned used car dealer. Selection of cars: Few dozen of mostly sedans including compacts, mid-sizes and full, as well as some SUVs. Mix of Asian and American brands. Most are considered staples (workhorses) intended for the daily needs of the working and lower middle class. People behind it: Friendly, understanding and patient - through and through. Mike, the owner, a very charismatic gentleman that is very social and easy to talk to. He has owned the place for many decades. Despite all the years in the business, he remains humble and empathetic, down to earth. When it comes to him, you can freely speak your mind. If you show him your genuine and good heart, he will do his best to accommodate and give you a good offer. Michelle, who is responsible for financial operations, and Nicole, assistant are friendly, helpful, patient and understanding. Christian & Julio, the handymen taking care of the cars. Friendly and hardworking fellows. Facility: Yes, the exterior looks much better and no doubt the interior definitely needs work and the carpeting needs replacement. Personal story: I was in the market for an affordable vehicle that met certain criteria's like budget, mileage limit, and some tech spec. minimum like a rear-view camera. And I found the one that met all my criteria/expectations. I had some delays in procuring the car because my bank doesn't have a branch in Chicago and it took awhile to receive a cashiers check and then also because of my extremely busy schedule. Economy auto mart was very patient and understanding and held my car as sold for 2 weeks until I had everything ready to go.