Some promote Jay to Director of Customer service !!!…read more Amazing service, amazing customer service. Awesome

I have been there twice in the last two weeks and Jae Johnson has taken excellent care of me both…read moretimes! In my time of need....so accommodating and helpful. Both Jae and Cole were great and very professional. Thank you for the excellent service gentlemen.

Instead of contacting customer for "damage charges" MONTHS after car was returned - they send a…read morepaltry sum to "collections". Cheap, Unreliable and anti-customer behaviors. Avis can take a hike this day forward.

It took really long to get the car when I was the only person there…read more The location of this AVIS is not in the best spot. There is only one entrance/exit on a busy street. The car I received was super dirty on the outside. Definitely not the best experience.

I rented a truck from this Budget Truck Rental office and everything went smoothly from start to…read morefinish. The staff was friendly, professional, and genuinely helpful. The pickup process was quick and straightforward, with no hidden fees or surprises. The truck was clean, well-maintained, and ran perfectly. Pricing was fair and competitive, and the terms were clear and transparent. If you need a reliable truck for a move or work, I highly recommend this location. I would definitely rent from them again.

Don't bother with Budget, especially these San Diego locations (Kerney Mesa, Miramar). They will…read morecall you within the cancelation window saying they don't have any trucks and charge you the $150 cancelation fee. Other companies like Uhaul have a guarantee where they pay you $50 for failure to make the reservation instead. So now I have to deal with the cancelation fee on top of scrambling to find another place to rent from. From Budget's confirmation email: "A reservation is not a contract. Reservation only guarantees the rate quoted and shows a customer's preferences for a pickup location, dropoff location, time of rental, date of rental and equipment type." Don't know how they stay in business. At least they forgot to charge me for gas last time.

These guys rock! Alway doing their best to serve people. I've yet to be disappointed here. Any…read moreissue is always resolved quickly.

I've had to rent a car here about 4 times (each time I go to the Audi dealership, they hook me up…read morewith enterprise) and I've had nothing but totally efficient, quick service--- and woo hoo, I get to drive a little chevy. haha. I hate how they upsell you the insurance, but I'm getting better at saying 'no' to that. They rock as far as renting cars.

Rented a premium crossover over Memorial Day weekend through Costco. Almost immediately after, they…read morecalled me letting me know that they might not have the type of car I rented available. Having a 7-seater wasn't a make or break for the weekend, so I let them know I was flexible. When I arrived for pick up, Charlie informed me that they were able to get a standard crossover, which was great since I was expecting to be downgraded to a five-seater. He was busy helping other customers too, but I was probably in and out within 15-20 minutes. I'm planning on needing another rental in a few weeks and definitely plan on returning since I had a great experience here.

I am a longtime customer of Enterprise, but this was the first time I rented from this location --…read more6620 Mira Mesa Blvd, San Diego, CA 92121. Charlie Wilson and Brianna Penaflor are the best rental manager duo I have worked with. We needed a month long rental for personal travel (a longstanding anniversary trip) and running errands (that included important medical appointments) all while we were in the process of trying to purchase a new car! Charlie and Brianna provided us with a wonderful vehicle at a very good price/value point. Superior service from start to finish -- plus the same after we had returned the vehicle. Upon returning the vehicle at the end of a very busy Friday, Charlie made sure that I was driven home in an Uber (that he personally took care of) so I would not be late for a family related activity. In my haste, I left some important personal items in my Enterprise rental, but Brianna put my valuables aside while keeping them safe over the weekend until I was able to pick them up at the start of the new week. I have always had a great experience with Enterprise, but this latest was the very best! Thank you Charlie and Brianna!

We rented a truck here, but when we arrived, they didn't have a truck that was suitable for what we…read moreneeded. However, Stephen Munoz rose to the occasion and called around to different locations to help us secure one that worked for us. Not only that, but he also talked to Hayden in Vista and together they let us keep the same rate we originally booked for, but also let us adjust the number of days we needed it. What great service! We were a bit worried as it was a holiday weekend and since we started our rental on a Saturday, we knew it could have been a very different outcome. We definitely appreciated that Stephen went out of his way to make sure we had a good experience. Thank you and keep up the great work!

We rented a van for 6 people for our family road trip. I was surprised that they didn't accept AAA…read morediscount, which was a bummer. They were quick and efficient. Cost was a bit higher than what we wanted to pay, but we went with Enterprise because it was a big name so if we encountered issues during our trip, we could easily get a different car. They also had a location in our neighborhood so we didn't have to drive all the way to the airport to pick up or drop off the rental.

Best customer service from a young lady by the name of Sarah she really help out 100 percentread more

If I can give zero stars I would. This has been the worse experience to rent a car. Do not rent…read morehere. Staff are rude.

Note: I believe the Miramar location is closed. This review is for the Middletown location…read more When you rent through Sun Diego you are supporting a family-run business. It may not be quite run like a professional chain of car rentals, but you will receive personalized care and a much more reasonable price. We rented two 15-passenger vans for Mexico (flew into San Diego airport) for a week and all went well! At first, I was hesitant because the price was almost half of what was quoted by EZ rent-a-van and it was hard to believe. I phoned Ryan and Carlos several times to get confirmation and ask questions. Though they are closed on weekends (family time), they get the vans ready ahead of time for rental and are available by phone. The drive was 10 minutes and the vans were ready to go on a Sunday. I paid Friday by phone/credit card on Friday, signed electronically and received the rental agreement. Ryan made sure that everything was good for us. Even, when last minute someone returned one of the vans we were going to use, damaged -- he got a replacement ready quickly. The vans themselves were fine - actually a relief that they weren't new - so we felt comfortable travelling in them. One did have a light come on that lasted, but it wasn't serious. We fit 15 persons and put luggage in a truck. Otherwise, it's ideal to have 11 passengers and then room for luggage in the last bench. We drove 3 hours from the border into the hills past Ensenada and that was fine with the Company. After our trip, we dropped the vans off on a Sunday and put the keys in the box. That was it! We will definitely be using Sun Diego Car Rental again and are grateful that the two vans fit right into our non-profit budget!

Excellent experience overall. At first, I was confused about the price because of how cheap it was,…read moreand I thought something would be off. But from start to finish, Ryan and his team ensured that things were going to be smooth. He answered all the questions I had, and I even changed the size of the van last minute, and they were able to accommodate us. In addition, he asked me for all the documents I needed to make my pickup day fast and quick. I for sure recommend this place!