Mike was great! Service was top notch, price was fair, and Mike was very quick to respond and very…read morepunctual. It's hard to find a good appliance repair person and I will for sure be using him for all future appliance issues.

Stoptop repair -We have a rental property in San Ramon. I chosed their service base on Yelp…read morereview. One of our burner on the gass stove has clicking sound but the fire wouldn't light up. Mike came in and fix it in few minutes. Quite impressive, and he charged a very reasonable rate for this visit. Would certainly ask for him again shall I need other appliance fix in the future. Recommended!

Great people to deal with. Feliciia Marhx was our salesperson. She did such a good job explaining…read moreall the features and benefits of the appliances we bought, was super responsive as we shifted delivery dates and was always checking in during the install itself. Subsequent service asks were attended to promptly, with personal attention to detail and follow up. Superb service and great company!

I almost never write reviews but the experience was so good that I have too…read more Everything went so smooth, so easy that I had my selection done in less time than it took to drive there. And I got washer/dryer installed faster than I expected (I didn't need that last trip to the laundromat!) And when there was a small issue, they handled it quickly. Brandon even drove the piece to my house.

My 1950 O'Keefe and Merritt stove has a wonderful florescent light that illuminates the cook top…read more It stopped working. It wasn't the bulb, I'd taken care of that for the 54 years I've owned the stove. People had lots of suggestions for what I could do, but I used Yelp's project help, and found this company. They were FANTASTIC! Vince came to my home on the 10April and did an extensive inspection. He figured out what was needed and came back today to finish up. He was efficient, helpful, and pleasant. Could not ask for a more personable guy. The price for the entire service was terrific. You can ask me if you want to know.

I woke up to a leak from the ice maker of my refrigerator. I called Sonny and they were able to…read morecome out later that same afternoon and fix the leak. Reliable and trustworthy! I will use them again when needed

I don't write a lot of reviews, but Paul really came through for us on short notice for an oven…read morereplacement. He showed up when he said he would, he had great communication, worked with us when the replacement oven didn't quite fit the cut out (the oven was too small). Came up with a a quick solution and it worked out great. It's not often these days you find this kind of service and care. I'd definitely recommend him and his crew - super professional and provide quality support.

Paul Hooker has a ton of experience and has installed countless counter top cooktops, he was able…read moreto save our drawer under our granite countertop, save our granite countertops so we didn't have to replace them all by cutting the granite around our prior cooktop , which was an unusual shape , and by adding stainless steel Microtrim. it was an unusual and tough job but he thought it out and did fantastic. it looks great and functions well! 5 stars!

Wow! Thank you for same day service from Yuri for troubleshooting our 6 y.o. washer...we thought…read morethe worse as our adult daughter was doing a late washer load last nite & said "water was coming out & she saw water spilling our and smelled smoke...." Well, if you don't clear the drain before starting a washer load, it will backflush & overflow...! Appreciated the fast response & same day service & troubleshooting time to resolve. Appreciated that they charged only the minimum for service call. Would call them again!

They did wrong diagnosis but returned the diagnosis fee when I told them…read more Fast to schedule but I do not recommend.

Great vendor, would recommend for anyone. Apexfix repaired the fan in my kitchen stove hood. They…read moreprovided a transparent quote, great communication, and timely service. I'll be recommending them to my neighbors, and would absolutely reach out to them for other household repairs. Very fair pricing as well, solid value.

Everything went well! We were in a pinch and Abdul came…read morethrough. He was able to keep the cost down with the necessary parts already in his vehicle. He responded quickly, was upfront, open and honest, and a true professional. We now have 'our guy' for all things appliance. Call Abdul - he will take good care of you!

5 stars for the customer service, responsiveness, and communication…read more I needed my Viking range serviced as my oven would reach temperature and then fluctuate below/above by 50 degrees. Not a good thing when you're baking and end up with dry cupcakes and flat cookies. I called up Airport Appliance where I purchased my range but no longer in business and given the Viking Range (1888-845-4641) support. Based on location I was referred to De Anza Appliance in San Jose. Chris was very friendly, responsive and mentioned at the onset the visit would be $200. Ouch! Whaddya gonna do when you need it fixed and only trust and Authorized Viking Repair place. Ofa was sent for the service call and arrived within the timeframe promised. Friendly, thorough and professional. Fortunately, not a big issue and corrected with a visit as wiring was hitting metal and throwing off the temperature. Highly recommend De Anza Appliance as quick to get an appointment and professional service. Oven is working great again. NOTE: https://vikingrange.com/support-and-documentation/customer-support You can find the authorized service center based on zip code

Our fridge was on the blink and we called De Anza appliance. They were able to send someone next…read moremorning 8-12 window. The tech came promptly at 8. In 5 mins he had diagnosed the problem as a faulty compressor. Unfortunately repair would cost more than the fridge so his recommendation was to buy a new fridge.

I had a terrible experience with this appliance company, recently taken over by an inexperienced…read morenew owner, Jason. The delivery team damaged my hardwood floors after failing to use any protective coverings, and on the same day, they removed the refrigerator and canceled the sales agreement. Jason and the company repeatedly provided excuses, never showed up for promised repairs, used profanity, and told me to "stop b*tching" instead of giving a clear appointment date. They refused to repair or compensate, repeatedly telling me I could take legal action myself. Their products have no warranty or proper after-sales service, save very little compared to larger companies, and are very frustrating to deal with. I have kept all chat records documenting these interactions. it is Chinese so I didn't post it.

Great discount price is one thing, but excellent unmatchable customer service is what impress me…read more What's crazy, there even offers same day delivery service if you needed. I will definitely come back again if I need to replace old appliance again.

Mike helped me with a 25 year old Thermador oven that wouldn't heat up...very difficult to get…read moreparts, but he traced through the schematic to find the fault. he diligently stuck with it for two hours, but he found that the relay for the bottom heater was not sending power. Instead of telling me to find a difficult availability part....he cleaned the contacts and reshaped it to make it work. Very Thorough, Patient, and in the end very fair with the billing. I Trust, and Highly Recommend!

Our 20 year old Thermador Professional range/oven wouldn't heat up. We called and Mike immediately…read morecontacted us and we scheduled an appointment. Mike kept in communication with me and arrived promptly. He was professional and was able to troubleshoot the problem and provided me with quote. He was honest and explained issues that might arise due to the age of our unit but was confident and explained the issue well. He notified me when he found the part and when the part arrived an appt was quickly scheduled. He arrived on time and fixed it quickly. He offered advice on some maintenance of the unit and ensured everything worked before he left. His repair costs were reasonable and I am ecstatic with the end result! Mike saved our Thanksgiving by fixing our oven!

Zero stars. I purchased a used Speed Queen for $500 plus $60…read moredelivery. The machine worked when the installer set it up and then I could not get it to work any more. We are a yoga studio and go through a lot of towels in a day. *I* troubleshot the machine myself and discovered that there was an issue with the coin box. I did a work around with some duct tape to hold down the open switch. Problem solved. Then on the first run after the repair, the washer starts smoking. I thought there was a fire. I call the owner of Arroyo up. He says he can fix it or replace it. No returns. I have had the machine three days and it has only worked once. I am still paying to wash the towels at the laundromat. Avoid this business and its' shady practices. I wish I had looked here before buying from Facebook marketplace.

If I could give this business zero stars I would. The business is not BBB accredited. I cannot…read morestress enough how awful this business is. The manager is beyond rude and completely unprofessional. They refuse to answer the phone, which is already frustrating enough, but will reply to texts -- and then proceed to blow up your phone like an obsessive ex if you don't respond within minutes. Completely unhinged behavior for a so-called business owner. The way they operate feels shady at best and downright illegal at worst. Nothing is transparent, communication is a nightmare, and trying to get a straight answer from them is like pulling teeth. The entire experience has been nothing but stress, wasted time, and regret. Save yourselves the headache, the hassle, and the risk -- take your money anywhere else. You've been warned.