I had a terrible experience with this appliance company, recently taken over by an inexperienced…read morenew owner, Jason. The delivery team damaged my hardwood floors after failing to use any protective coverings, and on the same day, they removed the refrigerator and canceled the sales agreement. Jason and the company repeatedly provided excuses, never showed up for promised repairs, used profanity, and told me to "stop b*tching" instead of giving a clear appointment date. They refused to repair or compensate, repeatedly telling me I could take legal action myself. Their products have no warranty or proper after-sales service, save very little compared to larger companies, and are very frustrating to deal with. I have kept all chat records documenting these interactions. it is Chinese so I didn't post it.

Great discount price is one thing, but excellent unmatchable customer service is what impress me…read more What's crazy, there even offers same day delivery service if you needed. I will definitely come back again if I need to replace old appliance again.

My daughter found a vintage sewing machine and Kevin was able to give it a good maintenance service…read moreto keep it in a good working condition. He was very professional and knowledgeable. We highly recommend his business!

Kevin is great! He is very responsive and efficient, and his pricing is very fair and much more…read morecompetitive than other places I looked into. I was experiencing an issue with my machine's pedal and after reaching out to Industrial Sewing Machine Repair, Kevin let me know that it's likely I'd have to replace the pedal but he would take a look if I liked. I appreciated being given options and not being upsold in any way. I opted to have him take a look since I have never had it professionally looked at in its 20+ year lifespan, and we were all set from there! He let me know it would be about a week and sure enough, about a week later I hear back that it was a fixable pedal issue and he was able to restore the connection. The service was $100 overall and I feel good about it. Other places had quoted me twice as much just to look at it, and Kevin told me that if I gave it to him it would be more expensive than just replacing the pedal myself. For the repair instead of replacing an item, for the peace of mind, and the clean bill of health for my machine I feel like I got a great deal! I would easily come back for my future repairs and would send folks his way in a heartbeat. I appreciate the honesty, professionalism, expertise, and communication that I experienced, and my machine is once again ready to sew as if brand new!

Old-fashioned integrity, no-frills establishment, reasonable pricing. Cash-only. Dan got my sewing…read moremachine purring again within a few days.

Vardan is the owner and he was more interested in the shows that were streaming on his computer…read morethan serving customers. He is a registered repair person for Dyson who only takes cash, refuses to give receipts, and demands payment for "shipping" from customers despite Dyson not allowing him to do this. Fortunately Yelp allows for transparency and allows other customers to beware of such practices. Reported to Dyson as well.

If you need an appliance repair, Ali is your guy! Our whirlpool washing machine broke and we failed…read moreto fix it ourselves. Ali had such good reviews on Yelp, Google, and even Reddit threads in Fremont, that I decided to give him a call. Ali was responsive, kind, and did not charge a crazy amount to diagnose the machine like some of the other repair places in town. After figuring out the issue, Ali provided us with a detailed breakdown of the costs for parts and labor, which we felt were reasonable and fair. He even offered to talk us through a repair on the phone if we wanted to do it ourselves (which we will NEVER do again haha.) Ali ordered the specific part we needed, it arrived less than two days after the diagnosis, and he came to fix it right away. Not only do we have a working washer again, we now have a go-to person to call if we have any other repair needs. Thank you, Ali!

Quick shout out to Ali and Hussein of Asap Appliance Repair for their fantastic help last week with…read moremy dryer. I LOVE my dryer (it's a Kenmore) but it was beginning to look like I'd have to say goodbye. It's over 30 years old (it's a Kenmore!) and has been an absolute workhorse for me. But about 12 days ago it began baking my clothes versus just drying them. That dryer got SO hot it was actually scary! I'm very good about cleaning out the lint trap so there wasn't a whole lot in there so I had no idea what happened. Realized we needed professional help so, based on the reviews here on Yelp, I called Asap Appliance and Ali was able to come out the next day. It didn't take him/them very long to sort things out, solve the problem and rescue my dryer. My parents always had Kenmore appliances that also lasted a really long time so I'm loyal to this now discontinued brand. They were quick, efficient, thoroughly professional and the charge for the repair was quite reasonable. I cannot thank Ali and Hussein enough and I'm so grateful I found him through Yelp. I'm also immensely grateful to everyone on Yelp who takes the time to weigh in on their experiences on vendors, restaurants, medical professionals, etc. So, if you need help with an appliance, look no further and give ASAP Appliance Repair a call. Many thanks again, gentlemen!

Fantastic, to purchase sewing machines, embroidery machines,and repair of sewing machines. Been a…read moreclient about year 2000.

He got my baby lock up and running again! He was so nice and willing to try to get my machine fixed.read more

Steve came by the beginning of Feb and replaced the fridge gasket. He said he'd follow up with the…read moreoven door handle replacement in 2 weeks. I've been trying to get a hold of him to complete the job. Still waiting. It's been almost two months ...

Years of satisfying services, warm contacts, not replaceable and reliable.read more

Mike G came to my house to inspect my dishwasher, and I had a great experience. He was on time,…read morecommunicative, friendly, and professional throughout the whole visit. He not only checked out the dishwasher, but also gave me a bunch of helpful tips on how to keep my dishwasher, microwave, and fridge running well for as long as possible. He even cleaned the back of my fridge for me, which was such a nice surprise. You can tell he really knows his stuff and genuinely wants to help instead of just rushing through the job. I really appreciated all the advice, and I wouldn't hesitate to recommend him to anyone who needs an appliance repair or inspection.

Honestly can't say enough good things and I had only been around Mike for about 16 minutes-…read more I had been changing laundry out of the dryer in the dark (first mistake), and a screw fell out of my husband's pants )I thought it made it to the ground but it ended up fallin in the lint trap). I figured it would just get sucked through the vent if I started it but it actually sounded like a bomb went off when I attempted to begin a cycle, and I knew I royally f'd up. I reached out to Mike and he was prompt to respond and was actually available to come out same day (just so happened fairly quickly), and provided his time frame. Upon arrival he was professional, friendly, and made me feel at ease - being alone in your house with an unknown person can be a little nerve racking for a gal, but Mike was great! He worked quickly and efficiently to asses the situation after I told him what happned ( I was hoping I didn't have to get a new dryer), and was very neat/tidy while disassembling the appliance, and thankfully he found the screw fast. He also helped me do a little TLC on the dryer's insides while it was open, in addition to advising me as to how to best maintain my Golden Girl of a Maytag. He quote me a fair price which I happily handed over rather than having to explain to my other half as to why we may need a new dryer while we have a mini reno going on :/ I would definitely recommend, and am keeping his info for any furture needs!

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

We were in need of a new oven since ours stopped working 3 months ago. Found this place on Facebook…read moremarket since we were on a budget for replacing our stove/oven. Went in today and Leslie was very helpful. We found a stove/oven with a glass top and Leslie worked with my budget to include delivery, install and take away of our old stove ALL within hours of when I came in the same day. I received a 90 day warranty and she assured me if anything went wrong before then, I could call her. Would definitely recommend SJ Appliance to anyone looking to purchase large, expensive Appliances yet on a budget. Thank you for Leslie and the team of delivery guys who were in and out in less than 15 minutes.