The first time I took my car in for an oil change, I went back a few days later my vehicle was…read moreleaking oil. The tech told me he put a better oil plug gasket thing on, and it fixed the issue. I took my jeep again, told the about my last experience and request they put the better gasket with the plug, they seemed to brush me off. I told them of my planned road trip and I didn't want to have to come back because it's leaking. Well, guess what? I noticed fresh oil in my driveway AGAIN. I had to take my vehicle back again to have the address the plug. Two visits, two issues with leaky oil. Not good value when you have two go twice for one oil change. I will not go back.

Let me start by saying I started my conversation with the General Manager Dakota Blanco by saying…read moreplease give me the same service you would give your Mother and he did just that! Dakota did not try to upsell me on anything, gave me a coupon off without asking, explained everything that was done in detail, advised my filters were still in great shape (usually I have felt pushed to replace even when not needed at other places) I was given a free car wash coupon good for up to a year, my service was completed so fast and once I paid I turned and my car was backed up waiting with the car door open. I paid and left with these flowers. This was above and beyond in my book and I will be a repeat customer in the future! Thank you Dakota for exceptional customer service, appreciate you! Wendy

I went to this business to complain but discover that this place knows what customers service is. I…read morewas missing a lug nut and was ready to blame them. To my surprise Adrienne and the rest of the team replaced my lug nut and did not charge me. In a day where " you need to pay" the team at this business brightened my day..... BIG THUMBS up to Adrienne!!! I will definitely use the again.

Had an appointment at 0730. Car didn't get in until 2 hours later. I was quoted for $169 turned out…read more$320 dollars. Bait and switch. Lady was rude. They don't make appointments just first come first serve. Do not use this company! I called the corporate office to complain. No answer after 5 days.

let's just say good honest people still exist and god uses them in many ways. CODY CODY CODY.. I…read morecannot express my gratitude towards EMPLOYEE CODY.. I was having a rough day a lot of hours worked and so much stress in life at that exact moment and BAM my tire blows couple miles from where Cody works . I pulled into. BIG BRAND AND CODY IMMEDIATLEY put our worries and stress to rest. GOD BLESS you Cody.. its 2026 and customer service and compassion is missing so much.. NOT AT THIS BIG BRAND .. CODY CODY

I spoke to Chris for everything surrounding my service. I had an alignment, balancing, and tire…read morerotation. He was extremely kind and informative! I will be going here indefinitely and recommending to others! It was a great experience and value was good as well!

This place is phenomenal. My wife's car has had a perpetual slow leak on a tire and we took it to a…read morebig-o where they had forgotten about our car out front stated they fixed it but then never did. Came to Big Brand Tires because we wanted a good local tire shop. Zach and the team are world class and got our tire fixed, incredible customer service. Will 10/10 be coming back when we need to get new tires on either of our vehicles.

Very helpful and when the tire i wanted wasn't available they got me a great deal on better quality…read moretires. A++

I am so happy we found this place! We were referred by friends and I am so glad I went with them…read more Our truck had to be towed due to not starting with a new battery. After it was towed, they gave my husband a ride that was up the street back to work which was so nice of them! They found the problem, fixed it and more! They are professional, honest and friendly. We will be back again and again for our car needs. Thanks guys, you rock!

Nice looking place and several friendly folks working here, but I sadly can't recommend them…read more There's two main reasons for this, first being the inconsistent customer experience and the second being the value proposition of their services. On the customer experience side, it's been hot and cold for me. Some folks here are extremely helpful, while others seem to have thinly veiled contempt for the customers. I don't understand why businesses operate that way, and I'm not going to name anyone, but I abhor inconsistent experience when calling and walking into a place. On the services side of things, not to be too reductionist, but it comes down to cost and warranty, and I found this shop not measuring up to the competition, even chain outfits. I love to support independent and small companies but when the price is nearly triple the nearest chain shop and comes with less than half the warranty, it gives me pause. I'm looking to support the little guy, but not to get fleeced. Parts markup here is ridiculous even by modern shop standards. Heck, even compared to other independent shops and dealerships, it's over the top. They're very proud of the parts when they sell them to you, but the short warranty tells me they're either installing junk or haven't got faith in the quality of their labor. Not sure which is worse. Do yourself a huge favor and shop around before you commit to this place. You will be floored by how much of a difference in price and warranty coverage you get elsewhere. As I said, the value proposition just doesn't add up for me. If you point out the sky high prices, expect a dose of attitude from the counter guys. When a shop tells you, "I don't care if you buy it from me or not," it tells you everything you need to know. Sorry but this place is a hard pass for me. I did business here a few times but knowing what I do now, I won't return again. It's just not a good value, and they can't handle criticism about that.

Everyone very nice!! They did a great job fixing my car. I needed an oil pan. They explained things…read moreto me. This is where Im bringing my vehicle if anything goes wrong.. Great place to get car serviced.

Had an oil change. Great service. Will be using them as my regular mechanic…read more Mechanic was friendly. Gave us what was necessary to have done on the touareg. Pricing was great.

They truly care about YOU not just your money. Most places have made me feel like I'm just a bank,…read moreand want to withdraw as much as possible. Greulich's take the time to diagnose your issue typically for free. They have a free shuttle service to get you home and back. If they find an issue, but it's not in a dire situation they'll tell you what's wrong, but not lie and it's gotta be done now. They're completely trustworthy, transparent, and want to just help. Would definitely recommend them.

This place will try to take advantage or your daughter. Beware. The said my daughters brakes had…read more4mm left on them. I got home from work and looked at them. They have zero left on them. They tried to tell her the noise she was hearing (brake squealing) was because of bad tie rods and sway bar/links. What the actual hell. This place or the worst. Don't go here. Don't go here.

1 STAR - DAMAGE + BBB LIES + AG INVESTIGATION - MAJOR UPDATE 3/26/26…read more Originally took both vehicles for service. Truck misquoted but resolved satisfactorily, so trusted them with my 1996 Ford Probe GT (WO#4210) for diagnosis. Friendly counter service initially. **DISASTER:** Held 20+ days, damaged front bumper, **busted passenger door molding (discontinued OEM)**, side skirts while "waiting for Mike." THEIR bay photo + MY 24hr photo = **PRISTINE on arrival.** **They accepted responsibility IN WRITING** (3/4/26 commitment), then **REFUSED repairs 9 months.** Probe sits in my garage - **$1050 storage** (Day 14 × $75 daily, A.R.S. § 28-4634). **Chris Corkin (GM) 3x BBB LIES (Case #23722976 still OPEN):** 1. "Vehicle released complete" **FALSE** - No signed release exists 2. "BBB case resolved" **FALSE** - **I CLOSED first complaint 8/27/25 after partial body work ONLY** 3. "Bodywork complete" **FALSE** - Altra Collision 3/6/26 quote: **$2080+ fabrication of door molding and "GT" decal **GM Chris's excuses collapsed:** * Blamed "bottle jack" Backtracked * Claimed I "signed at body shop I never visited" **No evidence produced** (demanded footage/signature - never delivered) * "I walked the car" **FALSE** - Never knew location, never authorized 3rd-party transport, never signed release **WHO signed for it? Who walked it? NOT ME.** Consumer law violations compound daily. **GOVERNMENT ACTION:** **AZ ATTORNEY GENERAL fraud investigation ACTIVE** (their letter) **BBB case OPEN** - Chris's lies public record **ABC15 consumer investigation queued** **Superior Court imminent** ($5,500+ damages) **IRREPARABLE:** Discontinued OEM molding requires custom fabrication ($4,000+). Daily storage accelerates. **SUNAUTO CORPORATE:** Fix your Phoenix store's damage or face AG fines + media exposure. #SunAutoDamage #AZAutoFraud #BBBComplaint #AGInvestigation @SunAutoCorp - Already sent full documentation 3x. AG investigation active. Fix damaged Probe GT ($5,500+) or respond here publicly. YOU can reach out to me. Already did this dance with Stephanie via the email address you provide, then just got pushed back to Chris Corkin, GM who "tries to work with me" When the only thing he does is generate excuses and tries to weasel out of honoring the written commitment for repairs. Since, Sun Auto/Greulichs wants to play, be prepared to play because this is about to go to an entirely new level of escalation.

Do not have business with this place they nice in some visit and after that your nothing…read more They lie about free full inspection