Worse customer service ever. Jay in the service department was a total prick. They didn't even acknowledge the fact that when I called the day before to schedule my appointment I come in the day after at 7:15 which is the time I had scheduled it. They did not have me in the system whatsoever. I should've learned from my first experience. I ended up going to Liberty GMC in Peoria, and they took care of me in just a few hours. Even offered to give me a rental for 24 hours just in case my truck needed to be in the shop a little longer. 0 stars. read more

I went to get an oil change on my vehicle waited about 2 and a half hours with an appointment and after I received my vehicle back I was driving home & I started seeing smoke coming out of my hood I popped my hood I see smoking coming out of the engine on my 2019 suburban with only 60k miles. I went back to the deliver ship and they fix it. I don't know what they did with my vehicle . My vehicle is brand new I only have 60k miles. I tried to get a hold of the manager Tim left about 4 voice message and finally he calls me back and all he says "I'm sorry" . I FEEL LIKE VAN CHEVROLET DAMAGED MY VEHICLE. read more

Van Buick GMC - Auto Repair Near Me - Scottsdale, Arizona

Just bought a new Buick Encore at Van Buick in Scottsdale. Justin Aquirre was my salesman. He was great. I've been buying cars all my life and this was the best experience I have ever had. Justin got us just what we wanted without any trying to upsell us. No games, very professional and personable. Looking for a new car? Call Justin at Van Buick. You won't be sorry. read more

0 STARS.- I had to put at least 1 to post review... How is this place still in business?? Don't waste your time going here. We barely pulled into the parking lot and there were 3-4 salespeople (aka sharks) waving us over....really? Can we at least step out of the car and head over to the vehicles we're interested in looking at before you attack us?!? Our horrible 'saleswoman' Brandy was extremely rude. We explained exactly what we were looking for, and we were told we could not see the 2 trucks they had onsite that met our requirements because they were (and I quote) "in the back getting PPI and DPP", we asked several times what that meant and why we couldn't see the trucks, and she just kept repeating herself and not answering our questions of what she meant, she then had the audacity to say "if you let me finish speaking!"....excuse me???? Is that how you talk to a customer? Why don't you try speaking English that a customer can understand instead of whatever industry lingo abbreviations you're using 5 times over again and again! We will NEVER step foot back on a "Van" dealership again and will make sure to tell everyone we know about our extremely rude and negative experience. The place is a shark-infested, stereo-typical pounce on them as soon as you can car dealership - Get with the times Van, that tactic is outdated - try being civil, you may make more sales. And to management or whoever responds to these reviews, please don't suggest we contact your customer service # to discuss (as in other reviews). There is no discussion and no excuse for POOR CUSTOMER SERVICE! read more

Well first i want to start by saying nick lerma is an amazing saleman. He got me my car fast and was reliable. ive recommend at least 3 to 4 others who have financed a vehicle from him. Thank you nick. Next id like to say i had my cruze brought in. It was having loss of power low boost oil leak. both Tim's Tim hodder and the Tim not sure of his last name. Thank you guys best service i have ever had from a dealership. My car was in and out not sitting for days and days. These 3 gentleman are outstanding very friendly, amazing customer service skills. just because of them I will be back for any other problems. they got right down to the problem. My cars driving better then it did when i financed it josh with sick cruze read more

I could write a book about how awful my experience has been here. I bought out my leased Buick Encore in June. They asked if I wanted to certify my vehicle, said it came with two years free oil changes. I was looking for extended warranty on my car, so I said yes. However, they failed to tell me that certification would cost me a whopping $998. They didn't even give me an invoice for it, they just tagged it on to the purchase of the vehicle. I did buy the extended warranty, $3,500 because my research indicated that transmission's tend to fail on these cars. That aside, I finally go to get my oil change and I was told that I wasn't covered! I leave to dispute it. Service tech, Eric, calls me back to say that I actually get two free oil changes. He try's to sell me the air filters, I declined. He sends me to waiting area with these exact words, we're not a quickie lube place, be ready to wait at least an hour and a half. I finally get my car, yes, almost two hours later. He snickers and says be ready to pay at least $1,500 next service because it will be due. I say I won't do it there. He tries to scare me saying that if it isn't done right they could damage my engine. I say after purchasing the very expensive warranty I can't afford large service now. He said, Pay me now or pay me later! This is the customer service you get here. Getting the warm and fuzzies yet? It ain't over. He says keys are in the cup holder, I can leave. I leave, driving down the street, I can't find my keys! I call, turn the car around, we look everywhere for the damn keys. Where were they? On the WINDSHIELD! Now who the hell leaves car keys on the windshield? Van Buick GMC in Scottsdale! Yeah! If customer service matters to you, don't even bother coming here. I won't be back unless I absolutely have to. I hope I never need the warranty! Who even knows if they'd honor it. That's how awful I feel about this place. Get this, Eric asked if I could leave a good review! Right after the pay me now or pay me latter line! read more

Communication. Their communication is one of the worst I have experienced. For example. I bought a Truck, no problem, my sales manager Jesse Maron was hands down the most helpful. But I have been trying to get a bill of sale for over 2 months. Phone call after phone call, message after message, promise to get one out unfulfilled. When I call the front desk and explain that I have left messages daily and have gotten nothing her response is "Well I can leave a message" When I did get ahold of someone outside of finance, she openly admitted finance can't do their job and she is tired of picking up the slack. What is this? Why is this happening. read more

I didn't purchase here, but I still recommend this dealership. When walking the lot I was promptly greeted by Dion, who showed me two trucks. He was patient, professional, and knowledgeable on their product. Once I finished the test drives, I was welcomed into a low pressure environment. The Sales Manager was also very helpful and answered all of my questions. If you're in the market for a Buick or GMC, start your search here. read more

JOSH from Van GMC asks me to reach out to customer relations department- I call TWO days ago and leave a voicemail for them to call me. NO RESPONSE. This is exactly what I'm talking about- nobody gives a shit at this dealership and the entire sales, customer service, and management team should be terminated read more

ZERO STARS!!!! Is zero even a number??? I wish I could give negative stars because this place is the absolute WORST! They called and said they screwed up paperwork and cannot support the extended warranty I am STILL PAYING FOR! This place absolutely sucks. Go to Coulter on Camelback. Van is the WORST place ever!!! I wish GMC would take away the ability for them to sell their brand. It is hurting their image in my book. T-ERRIBLE!! read more

I found a reasonably priced truck on their website and was contacted by a dishonest sales rep named Baha. He stayed in touch even after the truck sold and lured me to the lot. I live in Sedona and as I was leaving the lying POS told me the truck was still available. After driving over 100 miles to see the truck, I arrived to find Baha was nowhere to be found and neither was the truck. My experience was as dishonest as one could imagine and I would never do business with Van Buick GMC. read more

Walked in to the parts desk needing a new replacement key. They 1 had in Stock - purchased it right away. I was told to go to the service area to have the dealer program it. So I did just that, I asked if I should make an appointment or just roll my terrain up. They asked for what type of service. Told them to program a new key I just purchased. Their quick and friendly response were steps on how to do it myself in the parking lot. I did what they told me and within a minute - I programmed my new key fob. I never had a smooth and easy time at a dealership until now. My total trip at VAN Buick was less than 8 minutes. This made my day. read more

Recently bought a new 2018 GMC canyon diesel. Was told that ALL maintenance was included (including oil changes) if I bought the platinum coverage. A few months later.. Surprise.. Oil changes are not covered.. Was told by the Salesman and finance guy.. Avoid this place read more

AVOID VAN GMC, AVOID BAHA AND ARIEL. Had a decent sales experience with Richie, nice guy and seemed to actually care about us. We bought a used car that had a little damage to it. When we agreed to buy it, the sales manager Baha and the finance person Ariel both agreed that they would fix all the damage. We signed a paper that stated what was to be fixed, and I made the mistake of assuming they were good people and weren't trying to hustle me. Huge mistake. After 6 days, my car was ready. I got there and only half of the work was done. The front bumper has really bad scratches, and that was the main issue that we agreed would be fixed. Well it ended up being more work than they anticipated. Mr. Baha realized how expensive it would be, and then decided to bail on his promise. He instead gave me a "touch up paint" kit and said that's all the paper we signed called for. I even made Ariel look me in the eye and tell me she didn't agree to fix the bumper, and she had no issue lying straight to my face (in her defense, I'm sure she was coached well on this). I have no way to force them to fix it now, but I definitely understand why they have 1-2 stars and have so many terrible reviews. Avoid Van GMC, and if you can't, at least avoid doing business with Baha in sales or Ariel in finance. Sleezy, bad business. The only good news is that karma is undefeated. read more

Not a happy customer. I brought my Yukon in for some service and sadly trusted that their pricing would be competitive. I paid over $800 for work that two other repair shops down the road would have charged around $400 for the exact same work. The fault is 100% mine for trusting that they'd be competitive. So, buyer's beware! If you need service, PRICE CHECK others as your wallet will thank you! read more

I bought a 2022 Yukon Denali in December of 2021. The dealer delivered my suv without the parts that were advertised on my window sticker. I was ok with waiting for them due to Covid and the parts shortage. However it's been well over a year and I still don't have my parts. Working with them to get my parts has been a horrible experience. After many phone calls and text messages I was finally able to get my rims and blackout package. I'm still missing quite a bit of other parts. On June 19th 2023 I was told the rest came in to go ahead and take my suv in. I get to the dealer and they got me in right away. Two hours later they brought it back without anything done to it. I'm still missing my parts. I expressed serious concerns about how this whole situation was being handled but could not even get one manager to call me back to resolve this. I live a far ways from the dealership I hate writing negative reviews but I hope this will save the next person some headaches. I've bought a car from many dealers but this one by far has the worst costumer service. Attached is the original window sticker and the parts missing so they don't think I'm making this up. read more

Service department is horrible when it comes to customer service. You try to book an appointment over the phone and told it could be 2-3 days to get to it. They claim they are way behind. Spent $600 on my 2019 vehicle for new battery and some fuse for starter. Leave with my vehicle and then I start getting a message about my steering assist. Tried to get a hold of Service Manager to see how I can get this resolved and never get a call from anyone. I made an appointment online instead of calling thinking that would help but I was wrong. I brought my vehicle in Friday morning at 8am. They didn't look at my truck till Monday morning. I was without a vehicle for entire weekend for something that took 10 minutes to fix. Never again will I go back. I will not lease from them again either. read more

I would give no stars if that were possible to the sales manager. She has mastered the expertise of car-sales-speak native to slick deals where you get screwed AND confused... complete with the surprise facial expression that you don't understand industry speak. Don't come here. read more

If I could give this zero stars I would. I am currently traveling across the country from New York and urgently needed an oil change for my truck. I called days in advance and booked the first available appointment at 8 AM for today. I drove 45 minutes to get here from where we were staying and they told me the oil change, which I booked for 8 AM because they said that was the first available when I called, would take five hours and I would have to wait that long. I thought the whole purpose of booking the first available appointment was so that you're not waiting there all day but the person's response to me was "oh that's the problem with the call-center - if you look behind you all of these people have 8 AM appointments" and he pointed to a row about 10 cars. Completely unprofessional and a waste of my 1.5 hours of travel time and the cost of fuel in my truck. Give your money to another business, these guys don't deserve it. read more

The sales person I worked with was patient kind and very helpful but that's where it ended at this dealership because I chose alternative financing they have put me through hell to get my car registered I cannot recommend this dealership to anyone. Press his car in May it's now the end of July and it's still not registered and the DMV lady lied to me today about her name, over this place read more

This place was really slow for the horrible service we had. We came out the go look at new cars and all the sales people just stood around the desk inside eating their lunch not asking if we have been helped. Save your time and don't go in read more

Lots of promises, no delivery. Bait and switch yourself at home and save on gas.

I bought a GMC Canyon which was "in transit" via rail and was told it be available at the end of December. I purchased it on December 26th. Seemed okay to wait 4 or 5 days. That said, as of January 12th, I still don't have the car 17 days later with no expectation on when it will be here. They told me it was sitting at the rail yard in Phoenix. It's clearly a breakdown in communication between GM, their transportation vendor, and the dealership. I am only told it is due to conditions outside of their control with no concessions on the dealer's part and poor communication. Their contract states "we aren't liable for failure to deliver or delay in delivering the vehicle where such failure or delay is due, in whole or in part, to any cause beyond our control or without our fault or negligence." Hugely frustrating to buy a truck, being told it would be available in a few days, and still not have it nearly three weeks later; there is no excuse for what seems incredibly like a bait and switch, absolutely poor setting of expectations, and bad follow up and communication. Conveniently, I don't have any recourse (and I understand why they shouldn't have liability in some cases). Bottom line, if I knew this was going to happen, I'd have gone elsewhere to buy a truck and certainly don't plan on returning. read more

I purchased a truck from this dealer a little over 2 years ago. Since then, they have repeatedly called me to try to gin up another sale. "Do you want to sell us your truck." "Do you want to come in a look at another vehicle." Every time they call, I ask them to take me off their call list and to never call me again. Yet, the calls keep coming. Just tonight, a call came during the dinner hour. It's really beyond belief. Do they really think I will ever set foot in this dealership again? Other dealers call, I know, but they (at least in my experience) stop calling when asked. I think this dealership is so poorly run that they can't figure out that having your sales people call former customers on slow nights actually will cost you sales and goodwill. My advice: go somewhere else. read more

We walked in eager to test drive a Tahoe. Sadly, we left before that happened. The salesman was too green & should have had more effective coaching in customer service. We liked AutoNation in Tempe: no annoying rock music, no preliminary softening up for a loan that we don't need. It's not that hard, folks: just treat people honestly. read more

Ralph and Chris are stand up gentleman disregard the bad reviews on this business page because they took great care of me. For some reason all my bank accounts were frozen and they gave me $20 for a Lyft to my date at the dodgers baseball game. Chris and Ralph are the best contact them for your car/truck needs. read more

Paid cash for a lease. They sold the car from under me. Promised me another one and then didn't have anything for me. Pretty frustrating to give all of your money and sign a contract on a car only get it taken away the next day and be out a car. Lifetime customer lost, as will be everyone I know. read more

Worst experience ever and this purchase was for my birthday. Should have been an easy sale but PLEASE whatever you do don't buy from here and take your money elsewhere. The employees here are so unethical and deceitful it's ridiculous. I can't even believe how I was talked to and how they tried to force me into a deal I did not want. read more

Avoid this dealer like the plague, they have a sales person by the name of Sean who is the epitome of the slimy salesman you try avoid. He comes off as a decent person but it's a sham. Went in to purchase a Yukon, we negotiated the price of the vehicle minus the dealer mark-up and the dollar amount we needed to make the deal happen. So with the old back an fourth we can to an agreement, had us sign the pencil sheet. Discussed what add-ons which was paint protectant. Were told they could hold car, because we wanted to put cash down on top of trade-in. So we agreed to put 10k down and financed the balance. We never saw the pencil sheet again an assumed everything was the as discussed. Went to finance person and his main focus was to get us to purchase extended warranty which I felt a distraction after declining numerous times. Not to use this as an excuse we signed without noticing the change in the numbers until I was on my banking site to see if they payed out the loan on the old car that I started to look deeper. To the tune of a 17k mark up which looking deeper I found that the dealer mark-up was not remove, the trade-in number went down by $4500, and on top of that they added $2700 in dealer add-ones that included item this slim bag said he was taking care of. Called the sales person with no response, talked to sales managers that never called back except fr Tom who text a picture of the pencil sheet that sales puts together for finance. This where we saw all the edits from the one we signed and the dealer add-ones, one of which we charged for was never done. We even got charged for filling the tires that was part of the vehicle package. read more

My husband and I went in on June 4th to trade in my vehicle. I chose a 2013 GMC Yukon that hadn't yet been through reconditioning. Upon looking at the vehicle closely, it was obvious it needed new tires and that the tires had never been rotated (all of the wear was on one side of each tire). Jesus, our salesman KNEW this was an issue for me as I brought it up multiple times. As we were looking at the vehicle out front, Jesus came out, where no one could hear him, and said to me and my husband "we aren't going to let you leave without new tires". Come to find out, he only said this to make the sale. I took it to my mechanic, only to find out that the alternator was bad (they likely reset the code), the fluids (power steering, brake, and transmission) are all black and need to be changed and that in fact, my tires DID NOT meet state specifications for sale. After dealing with Gabe, the "Sales Manager" and him telling me they "WOULD ABSOLUTELY NOT" be fixing anything, I took it to the GM of Van. Gabe also told me the warranty I purchased was not valid until 30 days AFTER buying the vehicle, I called the warranty company, FLAT OUT LIE, it takes effect upon taking delivery of the vehicle. I was also sold a lower tier warranty than what was presented to me. I was presented a brochure for a Silver tier warranty, and come to find out after contacting the warranty company, they sold me a Bronze Tier. After fighting with them, they agreed to allow my mechanic to replace the alternator, and he did. However, when the issue was pushed about the tires, I never received a response from the GM, Bryan. They also refused to change the fluids. My husband currently has my vehicle at Discount Tire having all new tires put on, the manager at Discount said that there was ZERO tread left on the tires, and that on two of the tires, secondary rubber was showing. Per HB2160 in the State of Arizona, you CANNOT drive on worn tires. So this dealership violated the law by SELLING and allowing a consumer to drive off the lot in unsafe tires. This dealership is disgusting and couldn't care less about their customers. I will NEVER recommend them to anyone ever. If you are looking for a used vehicle, look elsewhere, this dealership is slimy and scummy. read more

Our experience with this dealership has been great in both sales and service. We purchased the new 2015 Yukon from Sebouh back in August of 2015. He was professional, courteous and really did give us a fair deal. Also, he has always been available by phone to help and answer any questions. Yesterday we took the vehicle in for our first service. The service drive was large, modern, and so was the waiting area. Everyone there was attentive and courteous especially our Service Consultant Tim Hodder. They took good care of the car and it was spotless and freshly washed when we picked it up. Thanks everyone and keep up the good work! read more

UNETHICAL BUSINESS!! I had a horrible experience at Van Buick/GMC on December 3rd, 2017. If I could give less than 1 star I would. I was brought in after dealing with a sales rep, who will remain anonymous since she was new and didn't know any better, and was told to sit down while her finance manager ran my credit for approval. Now I had already sent in an online credit app so that should've been completed already. She came back over and stated I got approved and proceeded to hand write my down payment, monthly payments then drew a line at the bottom for me to sign. First red flag. They took me into another sales reps office (Joshua Malloy) and I asked him how they came to those numbers and if I could see an invoice and my rating that they got from my credit app. He seemed stunned and didn't know what to do. He said, "let me speak with my manager" and walked out. He came back and said, "My manager said there is no print out of your credit approval". I then asked him to give me the invoice then ask his manager again how he got my rating and to show me on the computer if there is no print out. He then walked out again for about 5 min. He finally came back with a typed out break down of what they were trying to get me to pay. I asked again for the actual invoice and my credit approval. (Little did they know I was an Internet Sales Manager for a GM dealership back in GA so I knew what to ask for. I also had a good friend on standby, who is a finance manager for GM as well, ready to pull the necessary info on this particular vehicle to make sure they were offering the correct incentives since I was a Coscto auto member as well.) He walked back out and finally came back with an invoice. I also asked for the VIN so my friend could get the info for me. I send her the VIN number to look up this particular vehicle. As I am waiting to hear back from my friend Mr. Malloy is staring me down, as if to intimidate me with his small stature, then says, "I don't know why you're being so difficult this is a great rate, you're barely even leasable with your credit score." UNBELIEVABLE how rude this little man was!! After my friend looked up the vehicle along with invoice she immediately told me that they had marked up the pricing (well above Costco pricing which they are required to give) and also were giving me an incorrect rate. By this time I asked for the finance manager to come in (last name Nejad) with my credit approval. He came in and I asked how he decided this was the correct rate and he simply said, "That is what you are approved for". I then asked him to see my approval AGAIN. He said he didn't have it. I had my friend on the phone at this point and she told him that with every credit app she runs there is always a printout showing the rate so why can't he provide it?" He then says, "I've done this hundreds of times before, I know what her rate will be so she needs to just go ahead and fill out the paperwork". I then ask to speak to his manager and he said, "I am the manager. I run this place." I said, "Oh so you're the GM?" He was then silent. I said, "I want to talk to the GM right now if you are not going to run my credit and show me my correct rating." He then leaves to FINALLY run my credit (which, come to find out, he had never done in the first place and was pulling his rate out of thin air) but by that point I was appalled at how I was being treated and told a good friend of mine, who is the owner of several GM dealerships in the south, and he said, "Absolutely not. Get out of there right now, I will get a more reputable dealership out there to help you out." After leaving I immediately get a condescending text message from the Josh Malloy and to this day I STILL get calls from this dealership. I will NEVER do business with this shady and unethical dealership ever again. They lost a laydown of a deal and a loyal customer. All they had to do was be transparent. read more

I've been taking my vehicles here for 8 years. Probably no more. My most recent vehicle is a 2016 Yukon Denali which I purchased from Earnhardt GMC (far from where I live) because Van couldn't find me the exact truck I wanted. So.... today I called Van to schedule my 30k mike service and have a few issues checked out. I was told that it could take a few days. So I replied "ok as long as I can get a loaner". I was told a loaner couldn't be guaranteed and that I should reserve myself a rental as a backup. Seriously!? I spend $60k+ on a truck and I have to rent a car when it's in your shop for warranty work!? So I decided to call Earnhardt CADILLAC since they are in my area. No problem. They offered to do all my warranty work AND offer me a loaner even though my truck isn't even a Cadillac. read more

One of the worst dealerships I've ever had to interact with. None to very little of the staff are professional in doing their job. No one in the service department has any motivation to get things done on a timely manner and rather than communicating any errors they mess up on they forward you to voicemail, transfer your calls and dodge you until deciding to physically come down to press them in person. It's ridiculous. read more

$820 to install a $50 AC hose on my 2011 Buick Enclave I found out later it would've been several hundred dollars less most anywhere else. read more

I have brought my 2017 GMC Sierra Denali there twice. Both times I had the privilege of working with a real professional service consultant named Rick Thiebaid. Rick has been more the great to work with. He has been helpful, informative, professional and a breath of fresh air to actually work with a real pro. Really nice to do business with people like him. Its people like Rick that make doing business with a company a pleasant and successful experience. Thank you sir! read more

SERVICE DEPT: Why do I pay a different price every time I get an oil change for the same car? Where this last time was outrageous, $103.00! The most charged by far!!! Thank God I had my paperwork to show the guy I never paid that much EVER! He told me he would charge me what they charged me last time because it was their mistake but next time I come to get an oil change I will be paying the regular price of $103.00. Like he is doing me a favor!? Is this guy nuts? Then after he asked me if I wanted my coolant line flushed, I told him NO. When I went to pick up my car, he flushed it anyway!! Unauthorized work was performed on my vehicle. I didn't raise hell at the time for the unauthorized work. When I asked him about it he just sat there with a blank look on his face. I should have raised hell but I was too tired. Lastly, my car was being kept from Friday to Monday and I was not offered a loaner. This was by far the worst experience I have ever had at any auto shop. I am disappointed and upset. FYI, I have been going to this dealership since 2017. I think the service advisor was Jason. read more

Please don't go here. It's like you are being interrogated by ISIS. DO NOT GO HERE. One of the worst experiences I have ever had at a car dealership. All we wanted to do was look at a car and they tried to manipulate us into a deal right away with contingencies. They do not know when to stop with the pestering. We were finally able to escape the prison that is that car dealership and will not be going back. Terrible experience. One of the worst. If you hate yourself, go here. If you a sane person, stay as far away as possible. read more

Been here for simple oil changes twice now and both times have been well over 2.5hrs. We have had 2 different service agents and both have been lazy and make you wait around acting like your time isn't valuable. One time we had a bigger repair that took a couple days. They didn't call us to pick up the car, I drove by and saw my car sitting in the lot and I had to call them to ask if my car was done and they said it has been finished for over a day. Terrible service. Don't come here unless it's under warranty read more

This company falsely advertises! They put an addendum (dealer add one) sticker on the vehicle saying that they've already installed items on the vehicle and charged for Zaktek, Nitrogen Air, Door Edge Guards, Self Healing Door Cups, Premium Tint. After taking possession of my vehicle I saw the next day that none of that had been done. I spoke with Rhett the sales manager and he said they were not included in the deal. If they were not included why do I have the document showing they were to have been installed on the vehicle? He told me he would call me back. When he called me back he admitted nothing had been done. I requested credit for items I didn't receive and he refused. How can a company legally put an addendum on a vehicle saying it's ALREADY BEEN INSTALLED and charge a total of $1,709 and it's not even done? Ive attempted to handle it with them but after I've now left messages for their customer relations AND the General Manager Matt Cerreta and no one has called me back I'm taking it to social media and the internet to let everyone know. read more

Van Buick GMC - Auto Repair Near Me - Scottsdale, Arizona

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