My sister and I visited this location to purchase a birthday gift for her husband. We came in…read moreknowing exactly what we wanted, but unfortunately the customer service was very disappointing. While we were browsing, every customer who entered before and after us was greeted and assisted, yet no one acknowledged us for about 30 minutes. Eventually, a sales associate--a tall woman with black hair and an accent--approached us and showed us a few items we were interested in. We ended up purchasing a ring despite the store not having the correct size because we needed it in time for the birthday. What made the experience even more frustrating was the lack of hospitality. While other customers were being offered water upon arrival, we were never offered any and I eventually had to ask for it myself while waiting for our gift to be wrapped. The entire process took much longer than expected. Overall, the experience felt unwelcoming and inconsistent compared to how other customers were treated. In addition, the selection at this location was not particularly impressive. Unfortunately, this was not the level of service I would expect when spending so much money at the store.

Despite the mixed reviews regarding customer service, hubby and I thankfully had a pleasant…read moreexperience when we picked up our item. Monica was attentive and helpful since I also tried on a ring and so were Matthew and Antonio. Also, Matthew offered the cleaning of my bracelets upon coming in---really appreciated this gesture. We'll definitely come back. We visited this branch on May 2nd.

When you're strolling down Rodeo Drive and you're arms are weak from the bags you're carrying from…read morepurchases you probably shouldn't have made at shops you probably shouldn't have visited, take some time in Bvlgari. Elegant. Class. Quality. Words that immediately come to mind. Bvlgari has items for nearly every price point, so don't be discouraged or think you can't afford at least a piece of jewelry. The "Save the Children" line will give you something to cherish and know you contributed to something beneficial. I'm a huge fan of the Bvlgari Bvlgari collection and B.zero1. I like to switch the more dainty chains to something more robust for men. That being said, much of Bvlgari is unisex; wear it with confidence and pride! Yelp friends, I have something for you to do: Go to Bvlgari and ask for Tiffany. I said what I said. If you want amazing service and a sweetness that is genuine, Tiffany is highly recommended, but that's our secret. This is the only time you're allowed to say Tiffany in Bvlgari. And yelp friends, we never use the C word in the store (I stare unapologetically across the street in a bit of a glare).

I have been in Bvlgary On Rodeo Drive few times now and now I can have my review that I am in love…read morenot only Brand but this store specially because of My Contact Aive. OMG every time I am In a store no matter if I purchase anything or not Aive is so helpful professional friendly. Guys please believe my every word as i am not an easy person. Today he made us feel so special so important with setting up with morning coffee at Bvlgary rooftop. We so enjoyed our time and friendly conversation like we know each other for 50 years and security man Bryan so sweet and nice always with warm smile we felt like home. Me and my mom came home happy full of energy and it's because of special and friendly atmosphere from Aive . Guys when you go to Bvlgary Rodeo ask for Aive believe me you will not regret it. He never pushes you to purchase anything and he will go beyond just to make you happy. Thank Aive for everything and awesome day. Say hello to Bryan from us.

This store...... always busy and beautiful. I always receive fine service, at this location…read more Massive selection of everything you want! I have been a huge fan for decades. My personal favorite is collecting their exquisite ashtray/trinket trays, over the years! All beautifully detailed pieces! The impeccable quality, blown my mind. I love the store layout! They really know the art of displays! I also LOVE their scarves! Such an elegant touch! For the prices they charge, it better be an outstanding experience! As for professional refurbishment of your handbags, they do an amazing job, but expect to wait months for them to do their magic to clean your bags. It was a wait, so bring your patience with you! I really enjoyed my experience with Hermes, in my opinion. No issues, whatsoever! Highly recommended.

Called the main store number to inquire about my regular SA, spoke with Samantha, who said my SA is…read moreon vacation but with my phone area code I should go into the store and someone can help. Told her I'm looking to purchase a gift and was hoping to do a phone order (which has never been a problem). She said again with an annoyance in her tone that with my phone area code I should go in person or to the Topanga location, and since I haven't purchased anything in a while I can't make a phone order purchase. How do you not account for people moving and keeping their phone number?! You should be happy they're sticking to their SA even though they're no longer local.

I recently had a great experience at the Audemars Piguet Beverly Hills boutique. Kimberly has been…read moreincredibly welcoming, knowledgeable, and passionate about the brand. She took the time to really educate us on the history, craftsmanship, and details behind the different collections, which made the experience feel much more personal and exciting. What stood out most was that she never made the experience feel transactional. Her enthusiasm for the brand is genuine, and it definitely increased our appreciation and excitement for Audemars Piguet as collectors. She has been patient, attentive, and great at keeping us informed while helping us navigate the collection. The boutique itself is beautiful, but associates like Kimberly are what make clients want to continue building a long-term relationship with the brand. Looking forward to continuing our AP journey with her and the Beverly Hills team.

Hello Audemars Piguet Team,…read more I visited the boutique this past Saturday for a quick opinion on the sizing of my watch and wanted to share my appreciation for the outstanding service I received. Ron was incredibly helpful and provided an exceptional customer experience, even for such a small request. Thank you again for the warm welcome and excellent service. I look forward to continuing to build a relationship with the boutique and the Audemars Piguet family. Kind regards, Rod

First time at this Saks and not the last…read more.. Saks is wonderful! They stock the best high end brands. Everything is always well organized and nicely displayed making shopping easy. The employees are also incredibly helpful. Nothing is worse than wasting time looking for things in an unorganized store. That being said, my daughter and I were in search of the Jimmy Choo Heloise Satin Platform Sandals for her upcoming wedding. We knew Saks carried them so we headed to this location. They had them in her size but unfortunately, it was not the satin style. During our visit, Nikk, assisted us. Nikk is a gem! He was able to locate the sandals and order them to be shipped in time for the wedding. Purchasing them was seamless thanks to Nikk. They arrived at our residence beautifully packaged and in perfect condition. My daughter was thrilled. Thank you Saks and Nikk! My daughter will have happy feet on her special day.

Always a good time at Saks. They have all the best fashions and name brand promotions. Service by…read moreJonathan, who has been my salesman for over 15 years, is excellent. Some items are high, but if you catch a sale, they are very reasonable.

Kendra Scott is a jewelry store in Westfield Century City Mall. It is on the bottom floor next to…read moreSwarovski. The store is organized and well-curated. They currently have a collaboration with Barbie. However, a lot of the pieces sold out pretty quickly. They have a few pieces left of the collection.They do not, however, qualify for other promotions since it is a limited edition item. The temperature in the store was very comfortable on this trip which I appreciated on a hot summer day. Our associate was so nice and check out with him was super easy and quick. He packaged my item in a nice pouch inside a beautiful Kendra Scott branded box with a ribbon. He put the box in a cute, reusable bag. I love that they have sustainable bags now! Sign up for the birthday promotion! 50% off a jewelry item on your birthday plus 25% off of fine jewelry.

willl give 0 star if i can. return policy is ridiculous. my daughter got same necklace for…read moreChristmas. a volleyball necklace and they would not even exchange for a baseball one. she said i would have to pay more because is not the same price as when i bought it. why would i want to exchange for exactly same necklace.

New location in Pasadena in a historic building. We used to go to the Glendale store before it…read moreclosed to make way for this location. There is street parking. Inside is expansive with a seating area with water and coffee while you wait. We came to get our jewelry get the annual inspection and cleaning free and looked at some jewelry. Staff was nice and showed us lots of options.

10 out of 10 experience, and the irony is I was not even the one shopping for an engagement ring…read more My girlfriend has been talking with her boyfriend about next steps and a proposal coming up, and he asked her to do some research to figure out what she likes. We originally planned to go downtown but decided against it because of logistics and changed our plans to visit the new Robbins Brothers on Colorado. We pulled up and found street parking right in front right away, which already felt like a good omen. We walked into the beautiful building just as the sun was starting to go down, and the lighting inside was gorgeous. We were greeted by Luke with a very warm welcome, and there was a grand piano playing live in the background which made the whole experience feel extra special. We were introduced to our specialist, Maribel, who was incredibly warm, patient, and knowledgeable. She was never even slightly pushy. She did a great job showing us different sizes, cuts, and settings, and helped my friend narrow down her favorites. We were able to save the ones she liked to her profile and even add notes about small adjustments she might want. During the process, she noticed my ring could use a cleaning and offered to take care of it. Within a minute it looked brand new. Luke offered us water while we waited, even though it only took a couple of minutes, which was such a thoughtful touch. The whole experience was so pleasant that I felt compelled to write this review. We were in and out in about 45 minutes and felt really productive without feeling rushed or overwhelmed. There was also a really nice variety of rings and settings to try on, and Maribel explained their diamond guarantees and maintenance services, which was helpful to learn about. At the very end, I tried on a larger version of my own ring and made a mental note for a future upgrade one day. Highly recommend visiting this location, and if you can, ask for Luke or Maribel. They made the experience truly enjoyable.

Came in here last year to check out the Reverso and I must say I was treated extremely well and…read morewith respect. The person who showed me watches was patient and had no problem taking his time to let me try on 2 different sizes. Huge difference from another brand or two that I've visited on this street so major kudos to them for amazing service. Will leave some pics as well!

Eleanor is the best! A total different vibe from other boutiques on Rodeo Dr…read more No games. No dancing. Just pure horological bliss and my first moon phase. This won't be the last time.