I went to Van Hyundai Dealership service center / department to get the routine maintenance done for my 2023 Palisade and most importantly get the pump recall done. I was sure to ask about the recall before and the staff assured me it would be done. On 11/10/23 when I went they only did the maintenance and said they ordered the part and will call me when I can comeback for the recall. Two months later and I called them to see what the hold up was and service department says they don't do that I need to talk to parts and parts said oh yeah we have some you need to talk to service to schedule an appt. I do not recommend this service team / process to anyone. read more

I have purchased three vehicles from Van. They have been accommodating, explained everything and answered my questions thoroughly. This last time they forgot to give me the floor mats for my new Tucson. I called and spoke with A.J. who I bought the car from and she volunteered to deliver them to my house the next day. Fabian the sales manager was very patient and explained why my quoted trade in value was higher online. He also explained the dealer add ons and why they add them to the sale price of the vehicle. Finance was quick as well and they didn't try sell me something I didn't need. read more

Whatever you do please save yourself the hassle of dealing with this dealership. Financial advisors will lie to you about what you are paying for to sell whatever plan they can. Do not be like me and get stuck with paying for a plan that you did not need. Service advisors do not know what they are doing half of the time. If I may recommend, just go to Huffines Hyundai in McKinney. I did not buy my vehicle from them and they treated me like as if I did. read more

I have been a loyal Hyundai customer for over 10 years and bought 3 vehicles in 3 states. This is the worst I have ever seen. The service department has no clue what they are doing and they do not even try to help the customer. I talked with Phil and he had no idea about my recal. He told me they couldn't do it and then when I kept asking he asked another person and they could do it. They openly admit they are too busy and don't take the time to research your vehicle in advance. They let you show up and then tell you they can't help you. I saw other upset customers while I waited as well. The furniture is old and worn. Do yourself a favor and go to another Hyundai dealer. read more

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Poor customer service, work hard to sell you what they've got versus the car the you want and waste of time. These are just a few phrases to describe my car buying experience with them. Or should I say their failure to deliver on a promise they made. While their sales staff come across pleasant and willing to accommodate, I would not recommend Van Hyundai for your next car buying experience. read more

They really shouldn't even get a star. By far the worse service experience you will ever have. Will never ever go back. They told me my oil change would take 90 min. It took way longer. They said they couldn't even look at our sunroof (which wasn't closing) due to time and that I should just lace a tarp on it. They didn't even offer to wrap it for us due to the upcoming rain. I will always go the extra mile to take my car all the way to Plano instead to Huffines. Huffines goes the extra mile and really treats the customers well. Never ever go to Van. If you go van because of the convenience the location, don't worry because Huffines provides lyfts for you. Huffines got us in immediately for our sunroof and even wrapped if on their own accord the first day it was there so water wouldn't even get inside. read more

Purchased a Sonata here in 2016. Recently started experiencing engine issues that are still under warranty. I've called this dealership at least 4 times over the past week trying to get an appointment - I call, get transferred to the service department, the phone rings and rings, then clicks off without the option to leave a voicemail. I've been texting with a Sales guy who swears he forwarded my information to the Service Department and they'll call me back as soon as they can. I've chatted on the website and been told the Service Department will contact me ASAP. I'm literally driving around a liability and they can't return one phone call. I guess the Service Department just doesn't exist here. Ridiculous excuse of a dealership. Don't worry, I'll be going somewhere else for my under warranty issues and never visiting your dealership ever again. read more

They knew what part they needed last week when I set up the appointment I sat for two and a half hours for them to decide they didn't have the part. Wasted a chunk of my day off. But it didn't matter to them. They could have just rescheduled before I sat there for such a long time or called before I came in read more

I've been meaning to leave this review for a while. I wanted to sit down and give this place the review it deserves. Honestly, if you want real help, this is the place. Any place will sell you a car, but I really can't express enough how much Hector, one of the managers went out of his way to help my family get into a great car. I've been told a lot of "fluff" by other car salesman who said they could help me, but when it came down to it, they did not want to put in the extra effort it takes to help someone who's in a bad situation. NOT Hector!! He was on the ball since day one, going out of his way and keeping his word that he would help us get into a car. He didn't give up on us like other places did because we didn't have $5000 to put down. Truly, I thank God for people like this who come into your life, and help you when you need it most. I don't think I have ever had the chance to write this positive of a review for any place, so I am so happy that I can brag on this place because they truly deserve it. And on that note, they deserve some new office furniture and updates because they work very hard! I hope the owner will consider splurging on them, because from where I'm sitting they have earned it. Although, I was pretty excited when I found their Starbucks machine inside! So bravo for that, at least. Thank you guys again, you made a difference my family's life and we wish you all the success!! You have some loyal customers her who will one day return, I'm sure! read more

if you have a lot of time to waste, Van Hyundai is your dealership; if not, don't waste your time. We have been looking for a Hyundai Palisade Calligraphy, but due to the chip issue a lot of car makers/dealerships are running low on supply. I'm not going to delve into how many cars we've seen and how many dealerships we visited. Anyway, after almost a month of searching, we found that the car we want minus a couple of features was in stock at Van Hyundai. Online, it is listed as in stock (which it was) and listed as $48,610. My wife called and confirmed that this was the top trim and that the shown price is correct. Since my wife couldn't get out of work, i took the rest of the day off as supply is low and called the dealership. O spoke to Mike Abelino (the internet Sales Director) and confirmed the price. He took my email address and send he'll send me the total including taxes, so I know how much to bring (I was planning on paying in full). At this point, there was no mention of add-ons or extra bells and whistles for this top trim luxury like car. I waited and waited for this write up on price, and finally hopped in my car and drove out there. Upon reaching, I asked for Mike and Mike came out and introduced me to a very young man named Darius (who was pleasant and knowledgeable) and said he is a "New car Director" (whatever that means). He said before he takes me to the car, he wants to get some info from me (of course now I'm thinking here comes the upselling or financing talk which I was not interested in). I explained to him I never received the write up to the email address I gave Mike and he said he texted it (he did, but it went to my wife 32 minutes after i reached the dealership). He asked me if I want to finance, and I said, I'd like to know what the total is and see if I can pay it in full. Even after saying that, he wanted to know if there is any amount I'd consider financing. Once again, I declined. Seeing that it was going nowhere, he quickly said Van Hyundai always adds on some upgrades to the Palisades Calligraphies they sell, in a quick 20 second blurb, he spoke about tinting the windows, and two or three other add on's (none of which I felt were important, but since I didn't see it on paper, I had no idea what he was rambling on about. Then, he took me out to the car, went over the features (he did an excellent job to the point I can regurgitate most of what he said to someone else pretty well) and gave me the keys and let me go for my test drive. My wife had already drove it, and it was better than some top of the line luxury cars I've driven. After getting back from a 10-15 minute test drive, i texted my wife saying "I'm definitely buying the car today and I'm paying in full!" At this moment, my wife said what are these add ins on the write up and I said I have no idea as I never got the write up. She texted me the write up. Here it is verbatim (I'm going to leave out the financing details as it doesn't concern the remainder of this review). Vehicle: 2021 Hyundai Palisade 2WD J1472F65 4 DR WGN Calligraphy Stock NO: MU294980 VIN: (I'LL LEAVE THIS OFF) COLOR: BLACK OPTIONS (WHY THEY CALL THIS OPTIONS MAKES ZERO SENSE, BUT I DIGRESS): DEALER ADDED ACCESSORIES: CLUB PLUS $2,499.00, KAHU $2,499.00, TINT $699.00, ZAKTEK ULTIMATE $1,999.00 Selling Price: $48, 610.00 (as advertised on their website) Options*: $7,696.00 Sub-Total: $56, 306.00 Fees: $336.00 Sales Tax: $3, 635.59 Net Sales Price: $60, 277.59 According to a simple search, the definition on the word "Option" yielded: "something that can be chosen : a choice or possibility. : a right to buy or sell something for a specified price during a specified period of time." Well, readers, these were not options, Darius told me every Hyundai dealer adds these options in the region and that the amounts may be more or less as determined by the dealership. He told me if I want the vehicle, my only option is to purchase it at the net price of $60, 277 and that I do not have the "OPTION" of dropping the "Options" I didn't ask for. Darius also stated that he sold four Palisade Calligraphy vehicles at the price he presented (rip-off). So, as many of you may be thinking what the hell do those options cover. Well, no worries, I'm going to tell you. I asked him to write out what these options included and he went and asked for brochures (which I am not allowed to take home, so i took pictures). In essence the Club plus covers everything my full comprehensive car insurance covers and the KAHU is a new lo-jack system in case your car gets stolen. He did not have a brochure for the ZAKTEK Ultimate and he had no info on that. So what should have been a $51K easy sale check for him, he lost due to "Options" that were "Not options" I have never been so annoyed and frustrated in my life. Took half a day rescheduling the time for all the engineering teams I manage to deal with these folks read more

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If you're reading this post take my advice and run as quickly away from this dealership as you can. They'll tell you a verbal price, even quote the MSRP, then come back with a magical printout of "extras" to the tune of $5k++ tacked on. I just read about the same issue with another shopper today so maybe it's a "let's see how many fools we can find and dupe" sort of day! Nope and no thanks! read more

Purchased a new Hyundai, and its had Bluetooth issues since day one. I have been dealing with this for a year. The vehicle was brand new at the time with zero miles. So they worked on trouble shooting it, and came to a conclusion. The prior managers suggested my device was possibly defective. So upgraded ( was due any way) my device and still the same thing. Went back to the dealer, went through more trouble shooting. And they made an appoint and decision it was not my device. When i arrived to my appointment, all prior people had left Van. So started working with another service advisor, made an appointment to return another day. That service advisor is no longer with Van either. Then I started with another service advisor, which took a several explanations and demonstrations. Until he finally understood my Bluetooth problems with my vehicle. They brought out a Service Technician, and he was surprised on how the Bluetooth makes the head unit unresponsive. I have address several concerns to Van's Service Department. I feel they either do not care and have time to waste. I mentioned the lack of communication upon arrival by door greater. I have even addressed the concerns to the manager, however seems attention is else where. Even when 3 employees seeing the concern, the manager doesn't want to budge and fix the situation. I have dealt with sloppy work from this dealer, and an insult to my wife as well lack of initiative. If i knew this is Van's business model, i wouldve gone else where to purchase a daily. i would caution buying a vehicle from them. Prepare your self as they will drain your energy. read more

Came in due to my car having issues with changing gears. I had set an appointment online due to no one answering the phone. Driving and parking was a pain dude to the heavy construction. When I arrived the lady at the front desk completely ignored me until I came up and told her I had an appointment with Chris. Well Chris was out having a smoke break so I had to wait for him to finish. They figured out what was wrong and were scheduled to complete a bunch of campaigns/recalls for my sonata. waiting room is small. TVs were off couldn't find a remote or figure out how to make the cable work. Waited almost hours. They had to order a part for the main problem... had to come back on 3 days, another long wait. Had to make sure they wrote down and SIGNED a quote to have everything fixed because different people were telling me different prices, all within the same office. Disorganized to the max. Steering wheel was damaged, like someone picked off the brown accents, what the f*ck?! Now an awful rattling sound can be heard going over the slightest bumps and steering wheel clicks. One of the campaigns was to replace the steering column, well they gave me a shit one apparently, also why replace my steering wheel?! Did they get one or of the junk pile or just ruin mine?! Pissed. DO NOT COME HERE! Though I only used them once for Service their Sales Team has called me several times trying to lower the APR of my 2011 hyundai, and/or sell me a new car. Dude. My car is paid off. I would NEVER buy a car from here, look at the reviews! Number has now been blocked. Beware, they will solicit you at all hours. read more

Phil in service is awful at customer service, does not return calls, says he will call you back but doesn't, hangs up on you. This is a fraudulent company, avoid! read more

Unprofessional and disorganized. Excuses instead of apologies. Bob Stallings Hyundai is a much more pleasant experience.

Tried to buy a car there. Used their website to get the price and do my "deal," and when I showed up, they raised the deal price for the same car by 12 grand. They told my husband to contact "Alyssa" to "make it right." No response, I personally think she doesn't exist given the number of lines we have already been sold and lies we have been told by the dealership. Be very careful buying here. read more

Avoid if you can. These jokers want $13k over MSPR for LoJack, window tint, and sealant. "Chip shortage, the way things are these days..." blah blah blah. So far as I'm aware there is no current shortage of tint or sealant. Let's call it what it is, good old fashioned price-gouging. Hyundai has improved their vehicles dramatically. Too bad their dealers aren't able to keep up with the brand. Alyssa D, Customer Relations Manager - please feel free to give me a shout if you have an actual solution, not just another deflection. Oscar O can give you my contact info. read more

Van Hyundai - Car Dealers Near Me - Carrollton, Texas

I brought my 2018 Hyundai Elantra from this dealership a month ago on 7/2//2018 I noticed issues the first week I had it. The bumper was sticking out and there was non authentic paint (touch ups and yellowish) that was clearly different from the original sparkling paint. Low grade paint doesn't shine or have sparkles. High end paint does shine and have sparkles, this is what my mechanic taught me. This was the way I bought my car and it wasn't my fault. I had my first service done on 7/17/2018 at Van Hyundai for the non authentic paint and bumper sticking out. They took my car and said it will take 2-3 days. They gave me a rental car with not even half a tank and low pressure tires. I was not fixing that!! I called on the 3rd day to see if my car was ready. They had no clue where my car was and said "what is a good phone number to give a call back"..I waited for HOURS and not a response. I called again and they said we will need another day with your car. I called the 4th day around 12:00 hoping it was done and it's halfway through the day. Guess what? Same thing..."what's a good phone number to call you back" and nothing. I had to call my sales person to see if he knows and I finally got my car back at 5:00 I got my car. They attempted to fix the bumper but it won't go back in so I'm assuming the part is gone. Then I noticed the hood alignment was off and showed gaps, then the headlight alignment was off. According to research the problems I experienced determined is that my car was in a wreck. So I took it to my mechanic to see if it was involved in a wreck and my mechanic determined it was involved in a fender bender. This car was sold to me as "certified" and a clean Car Fax. I took it to Van Hyundai the second time, they took my car in the garage on the carriage to examine it. The mechanic and general manager came back saying the control arm looks concerning because it looks like the car hit a curb and that might be what's causing the alignment issues and they will fix the control arm. I told hem I understand but I didn't come here for that, I wanted them to see if they will cover the headlight alignment and hood alignment. The general manager refused to pay for anything else other than the control arm because of their budget. This wasn't my fault and I put $3,700 down because I love this car, we have excellent credit and owed nothing down but we still put down $3,700. I was so frustrated that I broke down crying in the lobby, even the employees came up to me asking if I'm ok. That was embarrassing. This is just not how you treat customers and sell a car. I took things into my own hands and called corporate. Corporate was very concerned and was sorry that Van Hyundai misrepresented Hyundai and that they will give me a call in 3 days. Today was the 3rd day and corporate called, they told me they got off the phone with Van Hyundai. They said they will cover my repairs and for me to give the dealership service manager a call to schedule an appointment for the repairs. Thing have gotten bad to the point to where corporate is going to call me in 3 days to make sure my car is being taking care of. I tried giving this dealership a chance despite the bad reviews but they just don't know how to own up to their mistakes and treat their customers. Please bring a mechanic with you to make sure this place isn't selling you a beat up car because they will treat you dumb like you don't know how to buy a car. I'm updating my review after I took down the original review in August. After corporate got involved and Van Hyundai took care of my car they sold me, I spoke with the service manager and he said he will fix my car but would like for me to take down my review. I agreed and they took my car to fix it. I thought ok now we are doing something good here. They fixed everything and the control arm. But one week later I hear a cracking noise when I hit the break or turn my wheel knowing it was the control arm. I took it to Huffines Hyundai and they said the control arm was not screwed on all the way, when they said that to me I knew it was Van Hyundai again. Van Hyundai send me things to get a free multi point inspection or car wash. No thank you, you have lost my business. They thought I didn't have my review still (yes everything above is the original) here is some pictures of my car and how they sold it to me read more

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Absolutely a fraudulent disrespectful scamming business. The manager Vince is extremely unprofessional and disrespectful. We brought a car in for a recall issue. They told us we had to have a part replaced before they would diagnose it for the recall. Alyssa gave us a quote for $2500. We agreed. She is completely incompetent. She started to text message us several days later that she forgot to include the labor charge, which is actually $3500, "the didn't transfer over". When I called it was actually $5600 of labor fees that didn't transfer over. So for a car that is worth $9k, now they wanted to fix a part that would cost $8,000, and then they would see if it would qualify for the recall. Absolutely mind blowing conversation. Despite having a written quote for $2500 that would expire in a month, they wouldn't honor it, and the manager kept saying that it was an honest mistake, and that he makes mistakes daily. Perhaps if that's the case sir, you should go work at McDonald's, because you don't know how to do your job. I will never take my car here. When you make a mistake, you honor it and take the consequences. read more

Bought a used car from there and it's good but had some cosmetic issues that they said they would fix. The quoted me a certain date and it wasn't fixed they quoted me 2 more days and it hasn't been fixed yet. I've been in a rental car for a week and a half and sometimes it's hard to get in touch with them. UPDATE! I've had the car for a little over a month and already got a check engine light.. I called because I have a 6 month warranty with them and they said I still have to pay $145 for diagnostics. I ended up buying an OBDII reader for $20 and a coil pack for $25. This place is a scam! read more

UPDATE: They're even worse than I thought 2nd time coming here and they get worse and worse. Bought a new car here and had issues with the radio shorting out immediately. 5 months later I'm here trying to get it fixed (soonest they could get me in), and promised I'd either have a rental or someone to bring me to work. Yet I'm stuck here buying my own Uber to and from work to get my car fixed that was brand new. Nobody on the same page and just made the experience a headache and just super annoying as a first time buyer. Phil in service is a nice guy but that's all I got for the place. Don't recommend. read more

The Service Manager Mark was very nice, professional and helpful. Daryl was also kind and personable. My salesman Roderick started off great and then became non responsive after running my credit app. Although my credit wasn't great, my money was and I tried multiple different times for 3 weeks to get a deal going with him. I always had to call him to follow up on updates. I wanted to give him the benefit of doubt because I thought he was a nice guy in spite of. So I moved past my frustrations to give one more opportunity to follow through with me after them losing my credit app and having to do it over again. Spoke to him Saturday he said he would get back to me Monday when the banks opened. I waited each day without contacting or bothering him just to see if he would follow through. I heard nothing. I ended up trading my Hyundai Kona and purchasing a 2021 from Town East Ford. A very avoidable miss of a sale for Van Hyundai. read more

Van Hyundai - #TownEastFord Salesman: Farle Lutian - Car Dealers Near Me - Carrollton, Texas

I visited today to get my car serviced. My wait was very short and Hagen got me in and out. He was very helpful. If you're looking, I'd definitely go here based on my visit today. read more

Went in for a state inspection and to fix my bright lights. My customer support person was Gracie. Gracie was very friendly and helpful. A joy to work with. Service was quick and thorough. Will return to Van Hyundai for any work or service on my vehicle. read more

I recently purchased a vehicle from Van Hyundai in Carrollton, part of the Berkshire Hathaway Automotive group. They informed me that the vehicle had been repossessed in Ohio but not to worry that it's not an issue and they would handle the registration and titling. Two months after the purchase I received a letter from Texas Department of Motor Vehicles (TxDMV) stating that the previous title was issued as "Exempt" which did not meet the requirements of the National Highway Traffic Safety Administration (NHTSA) for odometer disclosure and as a result TxDMV applied a "NOT ACTUAL MILEAGE" brand to my title. This will make this vehicle extremely difficult to trade or sell anytime in the future. I contacted Van who said it's not their problem and I need to take it up with TxDMV. TxDMV says the previous trade was not process in accordance with NHTSA requirements so they can't issue a CLEAN title. I also contacted Ohio DMV and learned that the title had been branded "Exempt" as a result of the repossession. I would expect a hassle like this from a small fly by night used car place but not from a large company like Van Hyundai, they failed to deliver a clean title. Buyer beware. read more

After we agreed to a vehicle and price with the Van Hyundai's Sales Director, Joyce, we made an appointment to complete the transaction with her. When we went to meet with her, she was unavailable and we were given an inexperienced salesman who made us negotiate from scratch with a sales manager. In short, there were dealer add ons and other costs that Joyce didn't reveal to us. We left the dealership and didn't close the deal because we didn't think they were negotiating in good faith. It was a very unpleasant experience. We ended up buying from another dealership--James Woods Hyundai--that gave us excellent customer service and didn't give us any surprises! read more

Just had an interaction with this dealership... called to check on availability of a car online. Before I could find out if it was there I needed to give all my personal info ( including blood type).. the sales guy kept talking over me... online is claimed the SUV was 39,280....then read down, it was marked up another $3000. It showed your payment was based on 39,280, as if that were the purchase price. After a few minutes on the phone, and some very fast talking, turned out the car was actually marked up $7,000! How do they get away with this? Where is the consumer protection from these shiiiiisters?! read more

Service advisor was nice. The amount of items they said were wrong with my 2yr old car were false. They said the front radar was out and would not file it under warranty because it was fully broke. funny thing is, i took it to a place for a second opinion and it was not fully broke it just needed recalibration. They also said the sub frame was bent and needed to be replaced, funny this is i took it to get a second opinion and nothing was bent. they also said the under carriage cover was missing, which meant they never replaced it the last time they worked on the car but yet still wanted to charge me to replace it. So the $7k estimate that they said was wrong with my car turned out to be less than $1k at the second opinion shop. Be very careful of this place, they will take advantage of you and won't turn anything in on warranty when it is clearly a warranty issue. Heck even Hyundai told them to turn it in on warranty and they told them they weren't going to do it. Calibration is under warranty, for the record! read more

I'm not a rude person but this was absolutely the worst car buying experience I've ever had. This is far from a GOOD business, they will hire anybody. To start I asked my sales lady (heather) if they could fix a couple marks on my truck if I bought it, she said "oh I thought that was just dried up mustard"..... when I dropped my truck off I asked if she wanted to walk the truck so I could show her the damages and she said "our manager (hector) knows what's going on" and rushed me out of the door(I never told hector anything) four days after I dropped my truck off I ask heather what the update was in truck and she replied sorry no update yet. I called the manager and he says everything was almost done. I don't know if she knows what an update is or if she just didn't care. This place is nothing like the pictures, everything was dirty and the sales people were shady. Just a bad vibe all around. When I picked up my truck there was fast food trash in the seat and my gas tank was less than a 1/4 tank and I dropped it off almost full. Diesel is not cheap! Everybody here wants to make the sale then gives you the finger. If I could I wouldn't even give this place a half star. Here's a pic of my "rental" truck. They gave it too me empty then asked if I filled the tank back up! Not to mention driving for a week with a crack going through the windshield. I would not recommend this place to anyone. read more

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This is a great place to have your car serviced. The staff is very nice and cares about the customer and making sure they are happy with the service experience. I would recommend this dealership to anyone that wants a new vehicle or just a great service experience They go out of the way to make sure the customer is happy and pleased. I just can't say enough about my service experience so happy and the service manager always stays connected to make sure you are happy. read more

Van Hyundai - Car Dealers Near Me - Carrollton, Texas

I scheduled an appointment to get an oil change - and called to confirm an hour before. They said all was good and to come on in. Once I got there they told me it was a 2 hour wait, they should've told me on the phone before I drove 35 mins in traffic to get there. Lack of customer service and professionalism. read more

Contacted the dealership about a car on Saturday (3/2/24), explained that I knew exactly what car I wanted, and I just needed the OTD price because I'm paying cash. I was told that I'd receive a callback from the manager with exact numbers in 5 minutes. I was offered the chance to place a deposit with the manager to take the car off the market, I agreed to this because I really wanted that one and I waited for the call. Radio silence for hours. I guess that should've been my opportunity to look elsewhere but I figured maybe they were just busy on a Saturday evening and I moved on. Fast forward to Monday, I contact the dealership first thing in the morning both by phone and email because, again, I know exactly what I want and just need numbers. Talked to Erik and I was given a number within my budget so I scheduled an appointment for later that day to test drive and buy. Let me reiterate: I made it very clear that I would be purchasing that vehicle. I was not shopping around or unsure in any way. I drive 40 minutes to my appointment completely overjoyed for my car. Erik is nowhere to be found for 20 minutes. Whatever, I'm sure there are other customers. He finally shows up and tells me that the car I contacted them about 3 times within a 48 hour period was sold 30 minutes prior to my appointment. You've got to be kidding me. Then, to add insult to injury, I'm offered the option between 3 worse vehicles or using the cash I wanted to pay as a down payment for a more expensive car. Give me a break. Worst experience ever. read more

Amazing service by Jenifer Ohlemacher. She kept me updated through the whole process on my AC blower motor. Probably the best service I have ever had at a dealership read more

DO NOT PURCHASE A VEHICLE HERE! They advertise one price on line to get you in, then when you get there, test drive it and love it, they say the online price was a mistake and the vehicle is actually $3200.00 more than the advertised price.. THEN, when try to get them to honor the online price, the sales manager tells you that "you're crazy if you think we could sell you that car for that price". Terrible, terrible business practice. read more

I have to say that if you are looking for a professional experience this is not it. I completed an online request for info. on a vehicle. It took 3 hours before I received a text back. From there I was able to speak with someone who I thought was going to assist me and we did a credit app. I then received a call from a third person who didn't seem to know what he was doing. He asked for all of the info all over again. Next day heard nothing from any of the 3 people. I waited until 4pm and called only to be transferred to an answering machine. I then texted the 2nd person and got a response that stated he told someone else to call me. What? I got online and have a deal with Carvana in 30 minutes. They are delivering the car! read more

I came in in April Looking to purchase a new vehicle big enough for my family. and I prequalified for financing on my own so I went through their database and found the car I liked which was located at van Hyundai in Carrollton. The vehicle that I left the lot with was a 2017 Nissan pathfinder with 63,000 miles on it not too bad ran good for the test run seem to have no issues. Fast forward to August it starts making a god-awful noise and the engine light comes on so I take it in for a diagnostic and it comes back the timing code. seem to have no issues. Fast forward to August it starts making a god-awful noise and the engine light comes on so I take it in for a diagnostic and it comes back with the timing code. My mechanic says let's try a fresh oil, change an engine flush and see if that works which we did and it did for about a month and then it started making another really bad noise that was different than the first one. Took it back for another diagnostic because the engine light did come back on, and it came back a code for the high-pressure fuel injector. Upon further inspection under it turns out that the high-pressure fuel injector didn't have one bolt holding it together to the motor. So there was oil being sprayed all underneath my hood, which is an extreme fire hazard. Mind you I have two small young children who are with me 90% of the time. This occasion I had one of my children with me. So, my mechanic bolted it down and sent me back on my way. Not even a week later my engine light comes back on and this time. It's the timing code again. So I've tried to call the dealership to see what we can do to get this issue resolved and I'm being passed around like a game of hot potato. This is something that should not be happening half a year after purchasing a I was never offered an extended warranty on my motor or transmission, but was basically forced to get the electrical and wheels and tires even though I told them it was over budget. Knowing what I know now I wish I would've read the reviews for this dealership before deciding to take my business there. Now I'm paying almost $500 a month for a vehicle. I can't drive and have to . Now I'm paying almost $500 a month for a vehicle. I can't drive and will cost THOUSANDS to fix. Now that my car is in the shop and the motor has been removed and taken apart there's major damage to the whole motor. This dealership sold me a lemon. A car I need for work and to get my kids to and from, I can't drive. A car I only had a few months before it went to shit. I ABSOLUTELY DO NOT recommend bringing your business here. read more

Van Hyundai - Car Dealers Near Me - Carrollton, Texas

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Why do I keep coming back to this Hyundai location? They have demonstrated to me time and time again that customer service is not a priority for them. I always feel like I give them another chance to prove me wrong but somehow they always manage to fail me. What happened today you ask? I scheduled a service appointment for something only a Hyundai dealership can do. otherwise there is no way I'd come here in the first place. I was told I would have a shuttle available to send me back home. I have lots I need to do today and that was my reasoning for coming in early on a Saturday morning. I get to my appointment and after 20 minutes of waiting around and watching another person who came in after me get service, someone finally attends to me. But guess what? They don't have a shuttle service available. I am told the service will only take an hour but, again, I have things I need to do and children I need to attend to at home so I told them I needed a ride back home. They give me a rental car for free - ok maybe they do Care about making their customers happy. Well five hours later, no phone call. Again, I have things I need to do today and have stuck around at home because I didn't want to be halfway across Dallas when they called to say my car is ready. So I called the office and somehow the phone attendant is not able to get a hold of the people in the service department (what? Why?) so I am told they will call me back. An hour after that, still no phone call. My husband calls and when he gets frustrated with the fact that the phone attendant still cannot get in touch with the service department, his phone call gets "disconnected." So my husband decides to make an appearance at the dealership. When he arrives he is told that my car has been ready for the past five hours but that they did not have my correct phone number. Wow. Shouldn't it be part of training protocol that whenever a customer is told that they will receive a phone call, the next step should be to confirm the phone number they have on file is correct? Seriously. Don't waste your time or waste your day away. Huffines Hyundai Dealership in Plano is the way to go. read more

First I will say Laura is the nicest person, super helpful and patient. On the other hand the "finance" department seems to be so concerned about their own personal profit, they have forgotten how to barter to make a lifetime customer. I did a ton of research on buying a vehicle in today's market. What I can tell you is this dealership isn't trying get lifetime buyers. I was super excited to get my Santa Cruz... but I won't be putting myself into debt because of a want. This company along with Toyota of Grapevine is playing roulette with a volatile market. Not to mention Hyandai just lost a huge million dollar lawsuit for falsifying customers paperwork. I'm sad to say there are over 100 Hyandai dealerships within 200 miles, many are very willing to compromise to make a sale.... Not bully sell. That is what customers will remember. I really wanted to buy local. Saddened by the DFW greedy, bully selling and the poor souls that will soon have repos. read more

Wait times were insulting, the staff is mostly inexperienced, and the "sales manager" refused to sell us a vehicle unless we bought an extended warranty with a high profit margin. We travelled a long distance for a decent advertised price only to have unexpected and undesired add ons tacked onto the price. Here's what they are doing: https://www.autocheatsheet.com/car-dealer-scams/forced-extended-warranty-car-dealer-scam.html. This dealership is "broken", don't be their next victim! read more

Service department at the carrollton location is messed up. They dont know the definition of an appointment. They completely wasted my time. More than a month ago when I called to get my car checked, they said there is a 2 week wait so it's better to make an appointment and we will get your car looked at right away. So we made an appointment for a month out and when I go in today for my appointment, the service rep says we can't get to your car for 2 weeks. Asked for a loaner and said we can't give u a loader for 2 weeks. I don't think the management here understands the definition of an appointment or has any idea how to manage them. Very poor service. read more