My husband and I were in the market for a new car. We live in Northern California but we were visiting southern California. We weren't really prepared to buy a car yet but when I saw the Russell Westbrook sign Alfa Romeo we drove by and walked in. We were greeted by Brandon Carter. Brandon was eager to show us anything and was extremely patient with my questions and indecisivenes. We told him our budget, we did not want to get something over our budget. I wanted the Green Stelvio with tan or dark beige interior and that's what Brandon did for us. After a week or so Brandon called us and said he found our car with the color scheme I wanted. I love my Stelvio and our car buying experience with Brandon at Russell Westbrook couldn't have been any better. Thank you Brandon Carter!!! #Brandon read more

Van Nuys Alfa Romeo - This is my Russell Westbrook car but I used a Google pic because I'm currently in my Stelvio. - Auto Parts & Supplies Near Me - Van Nuys, California

This is my second time leasing a car from this Alfa Romeo dealership and I couldn't be more pleased! Big thank you to Paul and Brandon who were extremely patient in helping me choose a car that works best for me. Thank you to Danny in finance who took the time to explain what each document was as I signed. I recommend this dealership to anyone who is looking for a comfortable and easy experience in leasing a car! read more

Van Nuys Alfa Romeo - Even got a color matched key cover for the Stromboli Grey paint! - Auto Parts & Supplies Near Me - Van Nuys, California

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Honored to express my gratitude for my outstanding experience @ Van Nuys Alfa Romeo/Maserati. Both Salespersons: Tag teamed me right into my desired purchase from a lease. Spot On Drew Orlando started my deal and Amazing Karim Darcuiel sealed the deal. Treat yourself if you are in search to buy or lease. Don't cheat yourself and miss out on the "Creme De La Creme" with Van Nuys Maserti/Alfa Romeo. I would be remised if I did not express My Appreciation for the entire team that assisted in the success of my business with Van Nuys Alfa/Maserati: Karim Darcuiel Drew Orlando Kim Swann Amine Jose Jennifer Larry & Lilly Thank You All for being so kind & professional. KFJ read more

Once this dealership sells you a car good luck getting any assistance from them after. I bought a Maserati from them and they had me sign up for their "service plan" through JM&A Group. I was told it would cover all my service needs - oil changes and any additional maintenance. Well, I just brought my car four it's first service and it doesn't at all. It will ONLY cover oil changes up to $200. Maserati oil changes cost $450+. The finance department will try to add on a bunch of additional packages to your contract that don't apply to the car you buy and then leave you hanging when you try calling them for assistance. I've now called Jamie (the rep in the finance department) over 5 times with no call back at all. I definitely will not be a repeat customer here and would recommend you trying to contact anyone outside of sales at this company to feel my experience before scheduling a test drive to get an idea for how bad their customer service experience is. Save yourself the pain and just get your car from another dealer. read more

Purchased a used 2019 Giulia, Dimitri our salesman was awesome! He is very knowledgeable and his follow up is fantastic! Bob the sales manager was incredible a week later when we had a small issue, he took care of it right away. I can't recommend this dealership enough! read more

Van Nuys Alfa Romeo - New car - Auto Parts & Supplies Near Me - Van Nuys, California

I perches a car from them, Dimitri help me, highly recommend, for new or used car, the work with you to get the best deals, I shopped before in many dealers all of them promised good price when you arrive the price go up buy 20 to 30 percent, with them after negotiations got the best deal, read more

Van Nuys Alfa Romeo - My 2021 nissan altima - Auto Parts & Supplies Near Me - Van Nuys, California

Worse Customer service I have ever had, buying any of my previous cars. What is this world coming to? They are very shady and sneaky. Make sure you check everything on contract in DETAIL, as they added on something without my knowledge. I have been trying to reach someone there, left plenty of messages and still no call back. Extremely poor customer service and I will never go back here again! read more

Dimitri was amazing! he guided us through every step and thoroughly answered all of our questions. Russel was super patient and the sales manager helped us with our vision. We had an amazing experience. Highly recommend!! 10/10 read more

I leased a car from Westbrook. I was given the option of 10,000 miles on my lease. After I did the math on my miles, it was well below what I drive. Yes, I needed to of calculated at the time, but the salesman assured me that 10,000 was plenty. The next day I called and wanted to add more miles. Well...after making (I don't know how many calls to the salesman & finance office), I received ABSOLUTELY no call back from anyone. They IGNORED my calls and obviously NEVER bothered to contact me back. At The time I wanted to buy/lease the car, they were constantly texting me when to come in and were in constant contact with me. I still can't believe they totally IGNORED me! How awful! It has been the most unpleasant and frustrating experience EVER! read more

**Update 3*** Just bought my 3rd Alfa. This time I got the 2022 Stelvio TI AWD. Color is amazing! As always the experience was fantastic! Joscha Maas was my salesman, everything was great. Quick communication, made a great deal and picked up the car quick. Top notch all the way! read more

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Today was a good day! I was able to get myself into this gorgeous 2022 Alfa Romeo Giulia Veloce. Many thanks to Cesar Aguilar for making this happen and making the experience effortless. He took to time to see what works best for my budget both lease and finance. As for Russell Westbrook it's always a pleasure doing business with them. This is my second car there and both experiences were great. Service center is also awesome read more

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I am retracting my whole review after the what has transpired after the purchase. Turns out that our car was never financed. Waited to get the first payment statement and it never came . Left several messages at the dealership and did not get a return call back until someone name Roslyn from finance called us last week. She explained that our car paperwork was lost on someone's desk. When they went to submit to the finance co./bank, we were told they needed additional information regarding our case. Why wasn't this addressed earlier?? This car was purchased for our daughter to commute to college.. why did they approve us with a large down payment and now it can't be approved?? So extremely disappointed! We will have to take the car back. Too much of a headache ! Extremely Unprofessional! read more

Looking at one car decide to drive down app sent with Karem the man made it such a easy purchase no hassel no bullshit straight to point numbers super clean process and just like that new car anyone goes in ask for Karem !!!! read more

Van Nuys Alfa Romeo - 228i 2021 - Auto Parts & Supplies Near Me - Van Nuys, California

Recently was here for service and warranty work. I asked for a rental car like I've always done over the years and was never charged for this. However, under new ownership they have passed the cost onto its customers and they told me I could simply call Alfa Romeo and I'd be fully reimbursed for it. This turned out to be false. I followed up with them a few times after service however they do not want to help me to cover the full cost of the rental I had for a few days to allow them to complete the service I paid for. The principal problem is this: if they had told me the full cost of the rental would not be covered I would not have asked for a rental. In this case they failed to do so. They have come under new ownership and my experience coming here over the past year has been getting worse. As a loyal customer it is sorely disappointing to see things degrade so badly and I am simply shocked I'm having to give this feedback. read more

Everyone at Alfa Romeo in van Nuys is amazing and I loved getting a new lease with them. I want to point out Patrick the manager who has always been helpful, friendly, Courteous and professional every step of the way. He really makes that extra extra effort to make sure you will get a car you love. I finally got my new Alfa Romeo Stelvio last night and it is a beauty! I couldn't be happier. read more

Van Nuys Alfa Romeo - Auto Parts & Supplies Near Me - Van Nuys, California

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Worst customer service in the valley. Actually in the planet. All they care is about money. Please go somewhere else. They been ordering my replacement part for the last 6 months and it has never showed up. I go and waste my time for them to send me back home. read more

Just had my new Stelvio delivered today by Jonathan Olvera. I did my test drive with Jonathan just before the start Quarantine. Had it not been for his professionalism of Jonathan through these trying times. I would not be driving this beautiful car. I've been a long time Mercede Benz customer. But, after test driving the Stelvio and the impeccable service of Jonathan Olvera. I will definitely be a return customer for my next car! I highly recommend you ask for Jonathan Olvera at this dealer, to make the painful process of buying a car a lot less painful! Thanks again!! read more

Bought my used truck for a fantastic deal which Came with extra packages for maintenances etc. tried bringing it in one week later cuz I had a busted tail light. Spoke to costumer service and advised me to bring it in. Had me wait 2.5 hrs just to tell me they had to order the part and come back the next day. No problem, i fixed it myself. Oil change needed to be done. On the contract states that they would take care of my oil change no question ask and already on my 3rd oil change n' still tryna figure out where I can take my truck without worrying about who, how and what is covered. Everytime I had to call and ask for service they always forward me to d dealership. read more

The sales process was swift and transparent. Price was superb, on a 2022 Stelvio. Highly recommend this dealership. Nestor and his manager Lior were great to work with. read more

The Service Department led by Danny is a scam. They charged me $350 for a scan to see what my Maserati needed and I approved their recommended work. During repairs they called & said I needed new brakes, but when I informed them I had just gotten new brakes a week ago, the rep then clearly made up an explanation. After getting the service, I then took my car back to the place that replaced the brakes, they double-checked and then said they couldn't understand why the Dealer told me I needed new brakes and the Dealer's "explanation" the brakes were installed backwards made no sense due to the way they are replaced. A couple days later my car failed a smog test so I called the Service Manager, Danny, to discuss my concerns regarding the failed smog test and I also told him about the rep recommending new brakes. Danny insisted my only option was to bring the car in, pay $350 for another scan to see what my car needed, but had no explanation about the brakes. Danny refused to do anything other than find reasons to charge me more money. After getting no where with Danny I called the Sales Office and asked the receptionist, Maria, who can accept Service of Process. She said she didn't know what it was and transferred me to a non-working extension. I called back and told her what it was, and she immediately hung up on me. I called back again and she picked-up and then hung-up on me again (I imagine she used caller ID). This dealership seems to be filled with incompetent liars. I hate I even bought my car there (that's a whole other story) and will never take my car there for service - or anything else - again. My son is in the market for a specific auto that I saw on their lot while I was there, but after my experience he will not give them his business, and I HIGHLY recommend anyone else buy a car elsewhere because as I alluded to, my purchasing experience there was a whole other story. That's my bad because it certainly foreshadowed what led to this disastrous service experience. read more

I recently learned about a recall on my 2021 Alfa Romeo Stelvio, not by the dealership, but by a third party. I reached out to the dealership to see what is being done about the recall, its a gas fuel tank leak, safety issue. I was told by the dealership that they didn't have the part and didn't know when it would be coming in, that I should contact the manufacturer, which I did. They referred me back to the dealership. I have called 7 times, left 5 messages, all marked urgent and I have not been able to speak with a manager. It has been over a week, of me trying to get this resolved. This is HORRIBLE customer service. ***update: Heard back from the dealership shortly after posting this, they are currently working on this situation. read more

SCAMMED BY THIS DEALERSHIP I leased a 2018 car from this dealership. I also decided to purchase there Wear and Tear insurance for an additional monthly amount. He told me what types of things it covered. Now fast forward. I had an inspector out to assess my car about 18 months ago and I ended up returning it to a dealership closer to home. About two weeks ago, I am told that I have a past due amount because of wear and tear. When I told my finance company that I had insurance for that, they informed me that I got it from the dealership and they have to deal with this past due with me. Now I called the dealership and they are telling me that I needed to have they check the car first before I turned it in to have they pay for it. So this is the SCAM part, the sales person never told me that. I even remember asking about the insurance because I wanted to make sure I knew what was covered and what it paid for. I even asked if I could turn in my car anywhere or do I have to come back to them. The person who answered the phone heard my situation and just forwarded to a voicemail, where I diligently left a message. Then when I called back to find out where they forwarded me to and is there a direct line I can get to continue to contact them, I was hung up on 6 times, went to their voicemail 2 times and 4 times I was just directly forwarded to a voicemail and I mean forwarded because they put me on hold first then forwarded me. Lucky 13, some actually took my call and I asked my simple question and got the direct line. I sense I am probably screwed because I'm sure this is a normal scam for them. I will very nicely change this post if they somehow come through for me but I am not overly positive based on the hang ups and call transfers. read more

Petros Z. helped us secure a 2022 Alfa Romeo Stelvio Veloce and it was probably one of the best car buying experiences we've had in a while. He gave us one of the best deals in this market and he was nothing but professional, patient, and helpful. We cannot wait for our next car because we know exactly where we'll be going for it. Thank you Petros and the Russell Westbrook team for all your help! read more

Van Nuys Alfa Romeo - Auto Parts & Supplies Near Me - Van Nuys, California

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I was contacted by Anna after I did an inquiry online and it was very none invasive and professional When I made it to the dealer I was greeted by Demaya, she is the best sales person I have ever met in my experience working car sales and buying cars She went above and beyond to make my deal happen although I was heavily negative on my track prepped challenger From the amazing Demaya to the very helpful desk manager Patrick he helped me thru it all even when the rates and the credit score was not the best He met me half way and came to me direct At no points of this whole experience were they playing games or wasting time I respect and appreciate Demaya and Patrick for their amazing work Thank you read more

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I juggled with the idea of getting a convertible or a Jeep Wrangler after 16 years of driving a soccer mom SUV. I visited Russell Westbrook Jeep dealership and test drove a Wrangler. After being introduced to Mark Sellz through a mutual friend, I knew I was in good hands. Mark suggested me to test drive an Alfa Romeo. Somehow he knew it'd be love at first sight for me. The Giulia is a beautiful sedan. I was looking for an open top, the Giulia has 2 sunroofs! I get to look classy, sporty and save on gas money!! Mark knew it'd be perfect for me. Our salesman, Danny Acevedo, was so knowledgeable and patient with me when choosing the Giulia. He checked in on me to make sure all of my questions were answered without being pushy. Once I decided, to lease Giulia (that's my name for her now) and take her home, I was sat in the finance office with Aram Moss. He explained every piece of paper my husband and I signed. He was not pushy with warranties and a bunch of crap add-ons but did explain if it could help us or not. Of course, we bought a warranty. (I'm not getting stuck with a big bill at the end of the lease for a nail in the tire!) Aram was charming, smart and like I told him, beyond his years. He had Dan, the manager, help us with a hiccup in our credit report. They ironed it out and came up with a solution real quick without me having to pay extra. : ) Mark Sellz, you promised me a great deal and you gave me a GREAT deal! You promised me I'd love the vehicle and I LOVE my Giulia! I look forward to sending my friends and family in. THANK YOU THANK YOU THANK YOU!! read more

Van Nuys Alfa Romeo - Auto Parts & Supplies Near Me - Van Nuys, California

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I had a very good experience with this dealership. Vahag and Patrick where professional and very nice and easy to deal with. I normally hate buying cars from dealers and only use a broker, but this time I bought it directly. This is the place I recommend if you're looking to buy Alfa Romeo or Maserati Thank you read more

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I went to this stealership and saw a new Maverick on display. I know most dealers are marking up cars right now but they marked up this vehicle 15k over sticker price, the absolute most I've ever seen! I don't often post reviews but I had to call out this stealership. Not only that but the sales people are incredibly rude when I asked about lowering the markup. If you want to get completely ripped off this is the stealership for you! read more

Van Nuys Alfa Romeo - Car i went to see. - Auto Parts & Supplies Near Me - Van Nuys, California

I have been car shopping for a while when I was recommended over to RussswlWestbrook to go see Mark Sellz. As soon as I walked in I was greeted by an amazing staff and the General Manager Rick Green who was fantastic in getting me lined up with the best of his staff. With the help of Scott Flynn I was able to find my dream car, Scott was extremely knowledgeable in every aspect of Giulia and really got my dialed into my new car. Thanks to the finance manager Aram for helping with a monthly payment I was comfortable with! Special thanks to the Vice Present Mark Sellz who was fantastic and in putting all of his attention into making you feel like a real mvp as soon as you walk into that dealership. I couldn't be more happy when leaving the dealership with an amazing deal and my brand new custom Giulia. I would recommend this staff to anyone I know and have already sent over 2 friends read more

Van Nuys Alfa Romeo - Auto Parts & Supplies Near Me - Van Nuys, California

Caveat Emptor! The epitome of bait and switch. They advertise cars for a pretty good price which gets them a good or great price rating from Car Gurus. Then you drive three hours to look at the car and notice the dealer attached "extras" list that tries to add close to 3K to the price advertised. Things like over a hundred bucks for "nitrogen " in the tires, as if the 78% nitrogen that already occurs in the air isn't enough? Over $300 for wheel locks you can buy for $65. This one is rich, engraving the catalytic converter with the vin number. Some absurd charge for paint coating. Many more and some over a grand. This is sleaze at its finest. Run, don't walk away! Glendale Alfa is a better choice by far. read more

I will try this again. I left a negative review two weeks ago after the manager, Patrick, who I was scheduled to meet with me about ending my lease as I got a job out of state. Patrick did not meet with me and sent what looked to be a college-age intern out to photograph my car and make me an offer on a buy-out. It was an insulting offer and a rip-off. I was even willing to trade my lease for a different car that was non-electric so that I could make my new commute. After I left my other review, a woman named Maria from the dealership reached out to me via a comment on Yelp asking me to call her. Well, I've been calling her and emailing her for two weeks and she has not gotten back to me so I'm assuming she just left that comment on Yelp for appearances - to pretend as if Russell Westbrook Alfa Romeo cares about their customers. Did I mention that this was my SECOND lease with the dealership and they're treating me like trash. Happy to write a good review if I could work things out with them! read more

DO NOT BUY FROM THEM, THEY LIED TO ME TWICE. :-( I bought a vehicle from them based on information they gave me about the vehicle options. Shortly after, I found out what they told me was false. I contacted them and an employee named Carla Aristizabal acknowledged the mistake, then denied it the next day. I paid over $4,000 more than what I should have been charged, and over $7,000 more than the vehicle I wanted that they told me was not an option, but it is. On 12/1/23 at 1:53 PM, the Manager Petros Zhamkochyan, Emailed me indicating I could return the vehicle, see attached. So, I immediately made a deal for the same vehicle at another dealer. Then at 6:57 PM that same day, after I had already made a new purchase, Petros Emailed me saying, "...I will not be allowed to cancel the deal...", see attached. All communications were documented in writing, now I need to pursue them for Breach of Contract. SHOP SOMEWHERE ELSE! read more

Van Nuys Alfa Romeo - Auto Parts & Supplies Near Me - Van Nuys, California

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Johnathan and Patrick are rockstars. After being lied to multiple times at Bob Smith BMW I finally have made the choice to join the Alfa family. They made the process frictionless. They were patient as I weighed multiple options. Upon coming in for delivery they had everything ready and NO SURPRISES. (Unlike the dealership that had sold me my last BMW. You would think that a returning client would get some respect.) All good and looking forward to being in an Italian ride for the next few years! Thanks to everyone at RussellWestbrook. read more

I bought my Stelvio in 2021 and love it. I have a service warranty with them and recently moved to the desert, sooo that means I had to drive to them to have my car serviced. So happy I did. They took excellent care of my car and made sure I was comfortable after my long drive. read more

our family leased around 8 stelvio from them we have two of them almost done w the lease and we need new lease, we call for help and every year there customer service gets worse forget there sales people and no manager or finance person to answer a call or to help read more

So blessed that I was able to find my dream car at Russell Westbrook Alfa Romeo. Daniel Acevedo "Danny" our amazing savior helped me through the whole process, from finding the perfect make, model, and edition. Danny was completely transparent, patient, and understanding. He is definitely not like all the other salesmen at other dealerships who pressure you and hound you. He takes his time to explain everything and makes sure you're comfortable with every decision you make along the way. The day of purchase, he sat with me in the vehicle for a while and explained everything to me thoroughly. After my purchase, he continues to be available to answer any of my questions since I'm getting used to it.  So, if you're looking to get a new vehicle, go to Danny! You will never regret it, I promise you! You're a great man Danny! It was also a pleasure to work with Aram Moss, the finance manager. He made sure the process was painless and smooth. Aram took the time to explain everything thoroughly and made sure all our questions were addressed during the whole process. My husband enjoyed their "love of cars" and "Glendale" conversations!  So once again if you're looking for a new car, go to Russell Westbrook Alfa Romeo we're not only you'll find your dream car but your new best friends read more

I recently purchased my latest little purring toy from this dealership since I always get a new luxury vehicle once my odometer goes over 20k miles. The service at this place was excellent, which was shown by the salesperson who let me take the Maserati 110 miles up a side street without him letting out even so much as a peep (even though his white-knuckle grip left sweaty finger marks on the leather handle). Test passed! Any sales team that puts their lives on the line for a commission gets a five-star review from me! Cheers, Chen read more

Andrew Helped me A lot with my new car they have the best lease options you should try them out !! 10/10 read more

Van Nuys Alfa Romeo - Auto Parts & Supplies Near Me - Van Nuys, California

I bought a car from here, I took it to the shop today and found out it's been in an accident. The paperwork and verbal "words" from the salesman said that there were no previous accidents with this vehicle. The adjusted price is that of a used car with no damage. I contacted the finance manager today, who told me if I needed anything thereafter the purchase to contact him. He told me a sales manager would be calling me back, but I haven't heard anything as of yet. I am more than willing to work with them on this as accidents do happen, but ignoring the issue won't work either. read more

I take the silence of the the manager and Russell Westbrook Alfa Romeo as an agreement to the issues they cause. I believe with all the clear pictures and supporting evidence provided they chosen not to answer as there is literally no way to correct such and obvious mistake and their unprofessional service and practice. read more

Where can I start ? The Russell Westbrook Alfa Romeo of Van Nuys is amazing. I was car shopping for a while now but could never really get a good deal. I tried calling so many different places but when I finally called this one, Jonathan answered and helped me out. He understands where you sit and what you want. We communicated for about a week and then decided to come in when we got to a deal of our likings. The finance lady also helped me out and made me feel at ease when it came to the paper work, I think her name might be Evelyn but I kinda forgot haha. Anyways, I have a car of my choice for the my budget and I am extremely happy. I highly recommend this place. Great customer service. The moment you walk in the door they greet you, offer you a seat and some beverage. Everyone walks around here with a smile and is ready to get you in the car you want. For Jonathan, thank you again for helping me out. Pleasure doing business with you. You treat your customers with a ton of respect and know how to handle your business well. Keep it up my man ! If you are looking for a car from here give them a call and ask for him. No disappointments. 1000% guaranteed. read more

Van Nuys Alfa Romeo - Auto Parts & Supplies Near Me - Van Nuys, California

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