Sales manager, Christian Castillo and his sales team we're awesome even though I had less than perfect credit they took the time to listen to my story and found a way to get me behind the wheel of my 2019 Dodge Challenger SXT at a great price. These guys rock! I would definitely buy another car from Christian and Russell Westbrook CDJR of Van Nuys. read more

Joe and Omar in sales and Jay Syed in finance were great! The made the process easy and seamless. We came from Northern CA for a specific vehicle. They took great care of us and got us on the road home quickly, just like we requested. They went above and beyond by even offering lunch. They were attentive and very friendly! Worth the trip! read more

My Husband and I have been looking for a Jeep Cherokee for some time now and have not been able to find the perfect one. I came across Westbrook, and they had the exact car I was looking for. Buying a car in the past has been a long dreading process, but not here we worked with Mitchell Horowitz and he was so knowledgeable did not try to over sell was not pushy but definitely had answers to everything we needed I will definitely be back great experience. Thank you for everything Mitchell. read more

Thank you ali enzo for your help and knowledge on our new car, hassan and shayan were such sweet and caring people, thank you so much again god bless read more

On Sunday morning my wife and I went to look at a 2019 Ram 1500 that we saw on their web site. Before I even turned off our car there was a sales person standing so close to the drivers door that he had to back up before I could open the door. Creepy! I told him what we were looking for and he said their "Truck Guy" only works Mon-Fri and that he did not know trucks. After being lead inside he said he would find someone that knew trucks. He handed us 2 tiny water bottles out of a plastic bag next to the door. My wife went to use the rest room. She came back and said "Let's go!" I asked what happened. She told me the rest room was very dirty, there was stuff all over the floor, there was no toilet paper in any stall and it smelled. I have never been to a dealership like that before. The last car we got was a Subaru in Fresno and before that 2 BMWs. I was shocked. read more

The staff here was so nice and very helpful! When you walk in, they check your temperature and make you answer some question. Shayan was very helpful and made the experience super easy!! I'm so happy with my new Jeep! read more

Great experience! Bought my first Jeep from Rene and Eduardo, very helpful. Signed all my paperwork with Russ and explained everything thoroughly to me. Thank you! read more

I'm so happy with my new lease from Westbrook! The team was just incredible. I got such a sweet deal and a great price for my trade! Thank you Michelle! What a kind and genuine person you are! I really appreciate Mar, who took care of all my paperwork at the end as well. I look forward to seeing you all again . Many thanks to all who helped make this happen! I couldn't be happier with my new beautiful Jeep!! read more

Van Nuys CDJR - I just got my new Jeep Wrangler from Westbrook in Van Nuys! - Car Dealers Near Me - Van Nuys, California

Had an awesome experience at this dealership Jaden my sales guy was awesome. Got a great deal on a great Cherokee... Definitely come here to but your Jeep Dodge or even Chrysler read more

I had my work van towed to them 5 days ago for service, and they haven't even returned my calls. I don't know if they have opened it up, if they lost it, or whether​ they are charging me for storage. I live in Palmdale and had to have it towed to them on Chrysler's recommendation after a break-down. It is a problem to get down there and chase this down, but they won't even answer the phone in service or call me back. I have called them several times a day, this is bull. Don't take your car to their service department, even for an emergency. read more

Excellent service, free loaner if car is kept overnight. Crystal is the person to see--she was on top of everything. Professional, courteous, and flat-out awesome. Thanks! From Rae Ann Browyne36@yahoo. (I used my son's yelp for this) read more

Service department is hit and miss, wish I never bought my car here. Why can't there be honest, non-agenda having folks that will just fix you car no politics involved, oh that's right this is corporate capital greed America - gotta make those bucks right, at the customers expense, who's cares about customer service when you can just make money. read more

Came in to trade in a vehicle and was helped by Mohammad. He was so kind and patient and took the time to make sure we were comfortable. I'm always hesitant entering dealerships but Mohammad was the best! IF YOU ARE PLANNING ON BUYING JEEP ASK FOR MOHAMMAD ZAMAN. He is a gem! read more

Leased a van with them 2 years ago. There have been MULTIPLE safety recalls and the van stopped in the middle of driving it to do an unwanted update with my kids in the car! The update drained the battery and I couldn't start it again. I called the dealership right away and asked what to do, they told me to bring it in right away. When I brought the van in, they sent me away!!! I told them they told me to come in and it took a lot to jump the van, get a babysitter and to get down there. After begging them to take it, they finally took it because it was still under warranty. Then they wouldn't give me a rental!! Even though it was under warranty. I have 3 kids that depend on me to drive them around. I begged for a rental, they finally obliged. The whole experience was horrible from start to finish. This was in November. To top it off, I just got a $175 charge in January from enterprise because Russell Westbrook denied the extra days of the car rental!!! Even though they ensured me it would be covered because they were waiting on a part. Now I cannot get ahold of anyone at Russell Westbrook. I called enterprise and they pulled up my account and had asked for it to be over and Russell Westbrook denied. I will NEVER buy or lease a vehicle here again and I advice all against it as well. read more

Great service. Highly recommend car shopping here especially with Rene. He was very helpful. Kept the process of trading in a vehicle very easy and quick.! Got to walk away with a new car THANK YOU RENE ! read more

DO NOT BRING YOUR BUSINESS HERE!!! I brought my car in after it overheated. They quoted me $1600 to fix it. I agreed to the work. After the work was completed they did call me about another issue that they discovered. They stated that there was a banging sound coming from the engine and that they needed to open up the engine in order to determine what the issue is and that comes at a cost of $1400. I wanted to see for myself what they were talking about so before agreeing to the work I went in to see for myself. To my surprise it was making a low banging sound and I just can't understand how fixing one problem created another. I reluctantly agreed to the work. So now I'm invested $3000 into the fixing of my car. I pick up my car after they fix this phantom problem that I previously didn't have, drive it off the lot and before I get to the first traffic light I can tell something is really wrong. I live about 1/4 mile away. I park it and bring it back the next day. After about a week they call to tell me I need a new engine. DISBELIEF, FRUSTRATION, ANGER!!! So many emotions. So you mean to tell me after running diagnostics, fixing the overheating issue, opening up the engine to fix another issue that I didn't have prior, NOW, I need a new engine. Long story short, too late, I have spent $3000 on a car I cannot drive and will never drive again. If you want to get ripped off, this is the place for you. I'm not writing this out of anger. It's been three months since the incident and I recently purchased another car. I just want to do my part and hold people accountable and if this helps the next person, I can feel good about that. read more

Do not buy or lease from this dealer. You are not going to get a good deal here. Right now I feel like I'm paying 4 times what is being advertised by Jeep on my lease, and sales people like Alex Garcia will make promises they can't keep. He promised me he will fill my gas tank on my birthday, I called a couple of times to set up an appointment for him to fulfill his promise, he kept putting me off, then he finally called to say they can't fill my gas and he was giving me excuses, telling me I'm upset for on $40 worth of gas. I'm not upset about the gas, I'm upset about promises not being kept. How can you trust somebody who can't keep their promises? He lied to me, how many more had he lied to and how many more will he lie to? Keep your promise. Is $40 worth lossing future customers? I will not recommend this dealership to friends and family. read more

Terrible! I wish i would of read the reviews before coming here. Plz read read read , read all the reviews they are not lying everything on negative review is true!! read more

The team was very helpful and I understanding. They took the time to show me what I needed to see and they took time to agree with mostly everything I was looking for. Baddie did a great job not been pushy and was very good at explaining the documentation. A big thank you to Erick Morcia such a friendly and helpful sales person. He went above and beyond to be on my side. Will for sure do business with them again. Thank You read more

My first time going into a dealership and getting my first car out the lot and it was the best thing I've done, thanks to my man Jesse! He hooked it up with my now 2019 charger gt! He made it possible for me to feel comfortable with what I wanted to pay for the car! He greeted me like royalty and did everything step-by-step so I can fully understand everything read more

I purchased a new Challenger from Russell Westbrook, I love the car and the price was okay. The problem I experienced was the dealer upcharged on extras I did not want (Theft patrol - Xzilon - Nitro fill for tires) that amounted to an extra $3,000 once the deal was done. In my case the work had not been completed, even though the salesman claimed it had already been done, forcing me to pay for these extras that I didn't want. Buyer beware. read more

I'm so happy with the service at west brooks dealer specially my sales man Aly and his co worker Enzo thank you so much for the service I will recommend all my friends and family to you guys great service thanks read more

Normally, I consider buying a car to be about the same as a visit to the dentist: necessary but unpleasant. My visit to Russell Westbrook Jeep yesterday was surprisingly positive! The sales guy, Kuper, had just the Jeep we were looking for, and was able to give me what I wanted for my trade-in. Best of all - since the dealership is owned by an NBA star, there's a regulation hoop in the showroom, and I was able to sink a few free throws while I waited! And sink them I did...All in all, a pretty quick visit and we drove home in our new Jeep! read more

Scope of work was misrepresented. I came in for for several recalls on my 2011 Ram 1500. Since I was coming in for the recalls, I wanted to address other issues my truck was having. I told my service advisor that my engine was making some strange noises in addition to my AC control not turning on and also my tire service light was on. I was told to diagnose the tire issue, there would be no charge but for the engine and AC $200 diagnoses fee would apply for each to a total of $400, which I agreed. After several days I was told that my engine needed to be replaced because of the mileage on the truck. My engine was recently rebuilt, so the odometer has no relevance on the state of the engine. No actual diagnoses was performed, rather a conclusion was made simply because of the odometer reading. When I confronted my service advisor, he agreed to not charge for the engine diagnoses as no diagnoses was actually performed rather an inference based on mileage. Secondly, with respect to the AC I was told I needed a new ac control that would be around $600, which I declined and paid $200 for the diagnoses. After leaving the dealer, I went to autozone changed the relevant fuses and the AC control is working fine again. This service department is untrustworthy making recommendations not based on any mechanical evaluation but rather what seems to be a total replacement if something t isn't working without a proper explanation. My concern is for the people who are not as informed about the inter workings of a vehicle and can be fraudulently induced into paying for a service/repair that has no merit. I demand a refund of the phony diagnoses of my AC, as it did not need to actually be replaced as stated. I have asked for the head of service to call me now and I have been waiting for weeks. I have even texted my service advisor to which my messages continue to be ignored. I was in the market for a new Ram but because of this experience I will be looking to another brand. If this dealership is representative of the experience a customer should expect when owning a Ram vehicle, I advise the public to carefully rethink their choice. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

See all

Thank you to Nas for making our car shopping experience a great one! He was very helpful every step of the way and made sure we got the best deal possible on our Jeep -- the sales team can be a bit scattered and busy, so do yourself a favor and go straight to Nas! Also thank you to Chris in finance who was incredibly kind and thorough... he made the second half of the process incredibly painless! Would definitely recommend using both of these guys on future purchases. read more

I have had really great buying experience at RW, Gil and Amir and a few other guys down there have really gone the extra mile to be sure I'm happy and receive very personal care. Thanks guys, I love my new Jeep!! read more

Abby was a great help when buying my new Jeep. Attentive throughout the entire process. Great Staff!

Best experience getting my questions answered. I was dealing with two different issues, I called and left Shelsee a message and she returned my call immediately and provided me assistance. Shelsee went out of her way to get me answers and resolved the issues I had with my registration and a check. Thank you Shelsee Espinoza for going out of your way and getting my issues resolved all in one day !!! read more

I bought my car one month ago there and I went today to the dealership to ask if they can put my license plates on, Amir was very helpful and took care of it right away with a great sense of customer service. Thank you Amir it was nice meeting you. read more

Let me start by saying that as someone that works in a sales and service industry, I try very hard to provide opportunity for issues to get rectified before leaving a negative review. That being said my experience with this dealership has been so unsatisfactory. I purchased a Pruis Prime on April 19th the sales process was ok with a few minor things like the sales person saying repeatedly that his boss didn't want to sell me the car at the "listed" price because they were losing money, but got over that and all else was pretty smooth, they took my money just fine! As we're inspecting the car prior to final signatures I noticed the plug is missing, and let him know I am in no way buying a Plug In car with no Plug, kinda the whole and really only point of getting the car. He said no problem we will order you one, it was designated as a due bill item confirmed with the finance guy who stated to me in front of the sales guy make sure she gets her plug within 10 days. Here we are on May 3rd with NO PLUG, NO CALL, NO UPDATE, NOTHING! I have now refilled my tank 3 times in addition to the full tank I left the dealership with, not only am I spending money unnecessarily but because it has a smaller tank I am making more trips to the gas station. I called several times last week to get an ETA and NOTHNG. After calling incredibly frustrated by the end of last week they assured me that either Jon, GM or Josh, Sales Mgr. would call me to let me know when it will be in and still NOTHING. I sent a frustrated text message to the sales manager who by the way had stopped replying, only for him to finally respond and say they were "trying" to find the plug that came with the car and if they couldn't would order it. So in essence NOTHING HAS BEEN DONE! For one of the more successful dealerships in the area YOU'RE TELLING ME THAT YOU CAN'T retrieve a plug for one of the most popular cars sold in the state. And more so is it just impossible for you to have the courtesy of providing decent customer service! It's not like I am asking for the impossible or the unreasonable, I am simply asking for what is owed and what was promised. I shouldn't have to waste more time chasing you down or having to write a negative review in hopes to get you to do the right thing! read more

I was there today and have spent all day, first of all I want to say thanks to Derek he has done great job, but another sales man every second has trying to make a pressure on me and even when we finally found a car that I would like to buy, there was some price, I said I can pay my price and no dollar more, sales guy said that they can't do that, and I just was going home but they stoped me and said they will try and we found out the middle of their offer and my, and I was agreed, he said he will try, he took all my information for financing and made a credit check then showed me numbers with their first higher price, I said I'm not going to pay this price I asked to try what I was agreed with, finally he just walks to manager like asking to reduce the price but every time wend back he was trying to increase my offer, I was okay to add 5 hundreds more but it was not enough for them and we just finished without a making a deal. In conclusion I have a credit checking that I didn't want to have for their price. I think I will never have a deal with this dealer and I would suggest that to everyone who I know and not. P.S.: A pre-owned car what I wanted has a tag price of 31k (but there was MSP like for new one) That sales man said specially for you we can do 25,675, but I just found this can on carfax site with 25,675 price. I offered them 23 then 23.5k. That guy is a liar. read more

Came in yesterday wanting to test drive a car. Spoke with Moe and he said they have to bring the car over from their lot and it'll take 30 min. Didn't have time yesterday so I made an appointment to drive the car today. Was told to call beforehand and confirm they were bringing the car over to the lot. I do that, I'm told Mo isn't in the office but he'll be in by my appointment time. I assume he was out picking up the car so I drive over. I get there and find out not only is today Moe's day off, so he's not there at all, but the car is not there either and there's no appointment listed in my name. And if I want to drive the car, I'd have to again wait 30 minutes. This is such shitty business. Disorganized and inconsiderate. I will not be giving them any more of my time and certainly none of my money. read more

I purchased a certified pre-owned (CPO) 2016 Ram 1500 last December 29, 2019. Immediately after leaving the dealership around 4:15 pm, I noticed when I come out of the truck around 5:30PM the interior lights in front and back doesn't work. I immediately called the attention of the sales agent Mr. Caleb, who politely asked to bring the truck to Russell Dealership. So even if I am a bit far already, I brought the truck back to the dealership. I arrived around 7:00 PM, and the service department was already closed. Caleb tried to fix the problem but to no avail. Caleb then advised me to comeback the following day, Monday Dec. 30, 2019. This is becoming very inconvenient because I live far, I live in Palmdale around 65 miles away from this dealership. But I have no choice, so I went back Monday and meet the service advisor named Alan Jones, he scheduled me for a truck service on Saturday 1-4-2020. I went back at the dealership on 1-4-2020 (Saturday). Before I went to the dealership, I found out that the installed tire locks doesn't have the key to remove it, so I asked Caleb about it. Caleb told me to ask the service department people. So when I arrived at the dealership's service department, I asked the server advisor Alan Jones about the key to the wheel locks. Alan immediately responded that he cannot help me on the tire locks, he told me to talk to Caleb about the tire locks. And to my surprise, Alan told me that I have to pay a deductible fee of $100 for the repair of the interior lights. I was like REALLY? I purchased a certified pre owned truck and this is what would happen immediately after the purchase? This is a clear bad business practice and it's like adding insult to injury. The service advisor even said that he cannot do anything about the deductible and if I want my truck fixed I need to pay the fee. He also said that he doesn't care about clients giving him bad reviews, he doesn't care about customer service feedback. I was taken aback by that kind of comment from a representative of the service department. I told him, why would I be charge for their mistakes? I got the truck like that. So I called Caleb and he agreed that I should not be charged of anything because this is their fault. Caleb then talked to the service manager and everything was resolved. They agreed to give me a new wheel locks and fix the interior lights for free. Unfortunately, the service advisor Alan Jones made me wait for more than three (3) hours. During the wait, around 2hrs after I was told to have a seat because they're going to fix the interior lights and replace the locks for free. I decided to go to the service advisor Alan to ask him how much longer does it gonna take to finish the repair, it's been two hours already. Alan arrogantly told me to wait for his call and not to bother him as he is very busy. Wow, I was taken aback and very surprised with his answer. So I went back to the waiting area. However, after waiting for another hour I decided to go to the repair shop area of the dealership to find out what is happening and to my surprise, I found out that my truck was already been long finished. It was just parked there at the shop without anybody attending it. After a few seconds standing and looking at my truck, a mechanic guy approached me and said is there anything I can help you with? So I answered, sir this is my truck, and were you able to fix the interior lights and change the wheel locks already? then the guy answered me, yes, it's a simple few minutes fix , I just replaced the bulbs and changed the tire locks, its been sitting here for several hours already, I don't know why they didn't come to get this. Then I saw Alan the service advisor was running towards the shop shouting "I told you to wait for my call.". I was like REALLY? You made me wait for more than 3 hours for what? To punish me? Give me a hard time because I didn't agree to your unreasonable charges? WOW this is really disgusting and very disappointing experience. This guy Alan Jones needs training in terms of proper manners, good attitude and good customer service. No wonder this dealership got a lot of very bad reviews from client's who visited the service department. read more

I brought my daughter's Jeep Renegade to your service department at my 8:30 am appt. time on Tuesday 4/23/19. By 4pm I hadn't heard from anyone so I called. I got the impression that no one had checked the car all day. The technician said the car didn't lunge forward like I said it did. I knew this wasn't true cause the car does the shaking and lunging forward when it's at a stop and right when you turn it on everytime. They wanted to keep my car another day but at this point I just wanted the car back. My car is still under warranty for some parts but I will not be bringing it back to your service department.  I took a day off work to get this done, all for nothing. When my daughter drove her car out of the service area it did the shaking and I know no one checked it all day. Terrible service department. read more

Kyle gave us great service, made our experience easy and as fast it can possibly be. He worked well with giving us the proper customer care. I would recommend him to anyone who is looking forward to purchasing a vehicle. read more

Buyer Beware!!! Update: I purchased my car from this dealership in 2013. I have had multiple issues with this car, both electrical & mechanical and I am convinced that I was sold a lemon. During the summer of 2016 I started having an oil pressure issue with my 2013 Dodge Dart. The issue was causing oil filters to pop off of my car and spew oil, like a sprinkler, from under my car, causing my car to die on the side of the road. I towed to the car to the nearest Jiffy Lube and they were hesitant to touch it because they did not want to get blamed for a bigger issue. I paid them to only put a new filter and top it off with oil and I drove it to this dealership. I told them what happened and they just told me that the filter must have been loose. A couple months later the same thing happened again and they told me that they couldn't find anything wrong with the car besides that the filter that Jiffy Lube put on wasn't a Morpar part. They gave my car an oil change and replaced the filter but I wasn't confident enough with that. I had to ask them to look into my car and find anything that could be causing an issue with the oil pressure. They came back and told me that I needed a new alternator (nothing to do with oil pressure) and a new oil pan that was sagging because of all the oil I had lost the previous times. I paid for a new alternator, but had to later ask for a refund because my warranty covered the alternator. It's been a head ache and it took 3 months for me to get a refund back. I never went back to this dealership, but did continue to have issues with my oil pressure. I took my car to the Glendale Dealership and they worked on my car for 2 months trying to find the bigger issue which was the oil switch, oil pump and replaced the car's computer. Because I dealt with this oil pressure issue for over a year I don't yet know the extent of the damage to my car. What I do know is that Russel Westbrook neglected me as a customer and my car as one of their products. I am currently dealing with Dodge Corporate just to get peace of mind and I have made an official complaint about this dealership and how they neglected my car and might have caused more damage. read more

Horrible service from sales managers. I went in and salesman's were very friendly. When I asked for a quote or price to see what a monthly payment would be on a vehicle, sales manager greeted me told me he would put some numbers together, made me wait then sent someone else to tell me he wouldn't give me any numbers unless I agreed to "earn my business" and commit to buying a car before seeing any figures. When I'm ready to buy I will definitely be going to another dealership. read more

These are the worst people to ever sell cars not only do they not know how to drive but there customers service is none existent, don't go here ever wish I can give -stars not only did me and my mother leave very angry but they didn't even bother giving my I'd back when I called and asked for it to see if they gave they keep saying they'll call me back and never do!!!!! Horrible idiots never come here period read more

This dealership is great. Ali G and Yaniv helped me trade in my car and buy a new one. Great, quick service. Thank you Russell Westbrook!

This dealership completely screwed up my 2008 Chrysler 300, i went in for an airbag recall and when i got the car back the inside lights, dashboard lights, clock, trunk opening switch all didn't work. THEY DID NOTHING TO FIX IT, Terry Cordova (customer service) said " Sorry, Chrysler doesn't carry the instrument cluster anymore" service manager Roy Cook did not return any of my numerous messages, and Terry Cordova told me to try getting it fixed somewhere else, WTF IS THAT?? THEY BROKE IT. Update Dustin Lawler put me in touch with Roy Cook, he got my car working correctly again, everything that stopped working is now working again, seems there was some a communication breakdown that was at the root of my previous experience, Roy made everything right. read more