DO NOT EVER take you Jeep into this place to get fixed. We took our JK in there for a small electric problem. They charged me my deductible and said it was fixed. It wasnt. We took it back and they had the Jeep for OVER A MONTH. Our "Mopar" warranty entitles us to a rental car, they kept saying that they didnt have any available the entire time. We had to call Jeep (corporate) which wasnt too much more help honestly, got a case opened. They told us that they had authorized a rental so we went to get it. At this point we were told the issue was fixed and that we could have the car back. They put over 300 MILES on the Jeep while they had it. On the drive home, we noticed a whining sound coming from the shifter area (its an automatic) that was NEVER there before. We took it back in. They are now saying that they want us to authorize a tear down because the "clutch" is bad it may need a new torque converter, and that the transmission fluid is "burnt". Depending on what they find and what the "warranty inspector" says, we "might" be out 1900 bucks. Im 46 years old and have been working as a Solutions Architect for Large Enterprise for over 20+ years. I have owned numerous cars, new and old. 2 pre-67 VWs, 2 Ford Trucks bought brand new, I have a modified SXS...I have never dealt with so much nonsense my entire life. I was planning on buying the new Jeep with the 392 in it but not a snowballs chance in hell after this experience. A new Bronco sounds really attractive right now. I dont blame Jeep as much as this shady ass dealership. I saw another story in the new recently about them not honoring a warranty fix because a gal took her Jeep in the mud. https://www.thedrive.com/news/38601/jeep-gladiator-owner-fixing-her-own-truck-after-dealer-allegedly-voids-warranty-for-mudding STAY THE HECK AWAY from "Hector (manager)" and all the useless folks at Russell Westbrook Jeep. read more

I just wanted to test drive a Jeep track hawk, like I said all your staff us below average helpful. I will go Back to Nissani Dodge and buy from there, and I will recommend everyone to go there instead of westbrook. Please explain the logic of doing all paperwork running my credit and then enabling me to test drive. You gotta be kidding me read more

Tradings in my old car for a 2019 Jeep Grand Cherokee!!! Shayan G. was so helpful showing and explaining the many features! His manager was helpful as well! Great experience! Looking forward to the Jeep!! read more

Hate this dealership!! All they care about is money and sales and it's well shown. As we arrived to possibly get a scatpack Charger and get rid of our RT Charger their managers were extremely pushy and non negotiable. My boyfriend does all his research for his cars and when he came across the deal of dodge taking off $3000 for rebates we thought we'd give it a try as well as we had a family member who was a prior retired employee who still gets discounts and they seem to have cared less. Also they seem to have forgot to mention how much they markup their prices to put in their stingy pockets. Not so much about their customer satisfaction but for their sales and money pocketing. The sales man who was helping us was helpful with what he can but when it came to his bosses they wanted us out . We even over heard him say "their just wasting our time , they aren't buying anything let them go " wow ! What's even crazier is that today is the day after and we called another dodger dealer and they even said woah !!!! You guys truly suck at customer service and although I'm part of the dodge family I will never come to this location again . I'd rather drive the extra miles for a better experience. read more

This dealer has the worst scumbag liars ever!!!! A salesmen apparently told us he was a manager, but the guy lied to us and he screwed us over!!!' He lied about running our credit to those banks which clearly he did. He was told not to run them to certain banks because of history!!! But the idiot did it anyway. So we call him to ask what the hell are you my doing guy?!!!!!! We said not to run it to these banks and to speak with him!!!! We spoke to this other guy who didn't care for helping us. He was just brushing it off didn't realize the guy lied to us. The guy we confronted was denying everything to his manager!!!! What a shame we will never come here again big waste of time, business, money, sanity, and our credit score. I hope you're happy now because we won't be to buy another truck after this episode!!!! read more

Went to Russell Westbrook Jeep in Van Nuys on Saturday morning with the family to purchase a new vehicle for myself. My dad and sister have purchased their vehicles here as well and since day one since we have purchased vehicles with them and our main sales person that we always go to is Rene Robles. He has given us an amazing experience when we are there. He treats us like if we are his own family and we love that about him. Makes us feel comfortable, does not pressure us at all. Overall René goes above and beyond for his customers. Thank you Rene from the Argueta family read more

I Had my car serviced at this place. My service advisor payman who helped me was the best. He was so helpful explaining everything and made sure all I asked got done. Very happy. read more

Leased another car from this dealership and everything went well. Thanks to Gholam, Josh, and of course Vikas who helped me get out of my messed up lease. 1 star less for not getting a signed jersey of Russell Westbrooke lol. read more

I recently got a Jeep here and Willy who helped was very helpful and not pushy which was refreshing and appreciated. I was able to get the car and features I wanted and he worked with us to get the best deal. Only downside was that we had to wait a good amount of time for the whole process to complete, probably a total of four hours in total. Overall experience was good. read more

Just purchased my dream car, Naz assisted with every step, he was very nice and helpful, small hiccup with the alarm system but that was taken care of right away. Definitely appreciated the customer service! read more

Customer service is not good, business development manager emailed me a few times to purchase my car and i called him back, it was Tuesday and he said he will call me same day but he didn't. Then i called him next day and he said he is off for two days and he said he will call Friday and now it's sunday and no call at all. He shouldn't say things that he can't do. Not happy at all . Sorry mr Gholam Tabnak but please say things you can do or at least give an update to customers read more

I recently had the pleasure of purchasing my 2015 leased jeep from sher. He was extremely patient as I kept changing my mind, and I kept him way past closing and he was kind and caring. Thank you sher for making something that is usually pretty annoying to an experience of joy!! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

See all

I bought a 2016 Jeep Wrangler. I didn't have any trouble. Tarek A. helped me out. He was a great help. I'm very happy I came to this deal ship. Thank you so much. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

I want to thank John for his customer service. I have to say, I've never been a fan of this dealership, nor of any of the other salesmen but John got me a decent financing deal on my Jeep and I'd gladly recommend him to others. To be quite honest, he is the only person I'm interested in doing business with here. read more

The 5 stars is for the sales person, Daniel R. He's fantastic, really helpful, and very patient! I can't thank him enough. To be clear...I love my car, but this rating is not for everyone I worked with at Russell Westbrook...but I will recommend Daniel R to anyone! read more

If you have no appointment get ready to be ignored. Always have issues here.need to find a new place for service.

Great, quick, seamless process! Friendly and accommodating staff. Appreciate the help from Omar Esqueda and Ara Kalaidjian! Be sure to contact them with purchasing your new vehicle! read more

Nathan was a huge help today in getting us into our new truck. Very professional, friendly and straightforward, laying out all of the options clearly. We stated our needs, and he did his best to meet us there! Would highly recommend going in and asking for Nathan. We are happy customers! read more

Dustin L reached out to me after he saw my one-star review. He waived the $325 diagnostic fee and I picked up my car without a problem. Thank you Dustin for helping me out and for making this right. read more

Awful. Was told they were going to do a soft credit inquiry. Would not affect my credit score. Flat out lie. We did not have a deal yet and I said no credit check. It was a hard inquiry-went down 15 points. I'm most upset about that. Was also visiting during high COVID case month and they kept putting more people in front of me to try to make a deal. No one listened to my "I'm not making a deal today, regardless of your offers." communication, everytime a new manager showed up to try to impress further (We were way too far apart to begin with) it was like I was meeting a gangster. Finally I'm driving away and another manager makes me stop my car in the parking lot, roll down my window and he kept trying to deal. Caveat - the first salesman I worked with: Loved him. Probably would have kept working with him and bought a car from him. But his upper management - I have no words. They made me incredibly uncomfortable and I felt very disrespected. Also - fair's fair, I should have just smelled the red flags and walked out earlier but I just couldn't believe how far it went. Lesson learned on my end. read more

Hi, We bought a voyager from this dealership last night. We will never go back and urge others to do the same. first off their online prices are misleading, they add "options" that are already on the vehicle and should be accounted for. Next they became very aggressive when we turned down the extended warranty. NEVER buy the extended warranty on a new vehicle!! Do your research! They told us if we didn't buy the warranty our interest rate would go way up. We have good credit. Then said they would refuse to sell us the vehicle without it because it was required by financing. flat out lies. neither of these were true. My husband raised his voice!! he NEVER raises his voice. Finally the finance manager came in, told us that's not how they do business!! We ended up with the car we wanted, with a good interest rate. But it was a horrible stressful situation that should never ever happen. We got the impression that many of their clients don't understand the process or just go along with it. please research before going in. but better yet go to another dealership . and .... loud rap music wasn't very professional!! nightmare!!!!!! read more

I got my Jeep Grand Cherokee here last night and I worked with Tyler Price. What a nice, professional young man. He is great to work with and I recommend anyone coming to this dealership and working with him to get you the best deal. The only reason for 4 starts is because I had to wait such a long time at the dealership as they were understaffed. I am a happy camper though, I love my car. I am hoping to get great service from this dealership as I got talked into a couple of protection plans. Thank you Tyler!!! YOU ROCK!!! read more

Me and wife came here with one thing in mind, to trade our car and at the same time have a good experience for buying a new car. This will be the first car for my wife and we did get the deal and much better deal than what we had in mind. We have gotten the perfect vehicle and better deal. Our sales rep, Israel El'Shaddai, helped us from the start until the signing of the paper. He helped us a lot and he did fight for the deal we know that we will be comfortable paying. I will give this dealership 10/10 rate. read more

Great service departments, staff seems to know what were doing. Only 3 stars because the price of my service went up without me knowing, found out after i picked up the car. read more

Worst customer service at the service department. Left my car here WITH an appointment from 7:30am to 7:00pm for nothing to get done. They couldn't duplicate any of the 4 issues I left it for. Which all were warranty related. They completely forgot about me and letting me know any updates. I only called at 4:30pm to ask what time they close and if it was ready since I hadn't heard back and I was told that service closed at 7pm. So I then called back at 6:20pm and they said it was ready for pick up, that the guy handling had left and that they would send me an Uber and I would get a notification of the Uber details in 5-10min. 20 min passed and I didn't want to risk not making it on time so I called my own Uber $15 I never saw again. At exactly 6:50pm I got a notification that my Uber was arriving... and the guy that took my car in WAS still there also told me they that they close at 9pm not 7pm. Also as soon as I got into my car I duplicated one of the complaints on my own. Maybe I should reconsider careers and become a car technician. Ha! what a joke of a business. I was much better off taking my care to a regular mechanic. I WOULD LOVE A CALL FROM A MANAGER OR SUPERVISOR. read more

Just got my 2108 Jeep Wrangler and I was hooked up! Dealer payed the remainder or my old lease from ford and was helped out by Mitchell, whom have me great service. Also they have a indoor basketball court which is awesome! You can shoot hoops while waiting finance! read more

If you need to buy a Jeep go to any other location but this one. If you choose Van Nuys do not work with Amad or Amir. I went in a Wednesday to put a down payment on a 2017 Jeep renegade. I was told I would be able to pick up my car Friday night which didn't work out for me so Saturday. I come to the dealership Saturday after nor hearing from Amad all day long to find out my car wasn't ready. In fact, it wasn't even at the dealership. In days prior Amad has assured me that he was going himself to pick up my car from another dealership (the car was a "dealership trade") only to find out that everything he was telling me was completely false. If you have time wait 1-2 weeks after putting a down payment on your car, sure choose this dealer. If I ever decided to buy a Jeep it will not be from this dealership. Honesty and transparency is key in my book. Two things the people working at this location are not! West Valley, Simi Valley and San Fernando are all Jeep dealerships close within the area. Don't waste your time here. read more

Got my 2018 Jeep Wrangler about a month ago and I love it!!! Thanks to everyone here for being so kind and to my salesman Bernie!

Dear Russell Westbrook , First off , I'm a huge fan of you as a person and athlete and I love your passion for basketball and hard work. Let me preface this my saying I am an educated Black man with a degree in marketing and 2 Personal Training businesses that I use to help my community in La and the valley. I have 10 years experience in the sales industry and although it's not with cars there are still some fundamental principles that applies across all industries. I went to your car dealership today and was supposed to consult with a gentleman named Daniel. Daniel was busy because he was picking up a vehicle from another location so he informed me that I would be dealing with a gentleman named Erwin. When I stepped in the store, Erwin quickly greeted me and proceeded to help me. As soon as I mentioned I'd be looking to purchase the vehicle anywhere from 1-3 mo... Erwin immediately changed his energy and attitude towards me. Erwin pretty much telegraphed the fact that if I wasn't looking to purchase right there on the spot that he wasn't going to be too helpful. He basically informed me (more so in a threatening tone) that if I didn't get it today that I wouldn't get a good deal later. He sounded a little frustrated and seemed like he was trying to "check me" when I said I would seek a deal when I'm fully ready to purchase. Now Mr. Westbrook, you're an educated, successful Black man from LA and I am an educated, successful Black man from Compton, so I'm sure we have both experienced someone "underestimating and /or profiling " us based on our race and our urban looking appearance. It is annoying and frustrating because for him to have a bad attitude because he assuming that I'm not a serious buyer means that you have made calculations on what type of person I am and how much money is in my bank account based on my appearance and 15 seconds of interaction. He told me that he needed to see if he could find the vehicle I was looking for. He then immediately went to the back and got his manager, a chubby bald guy who help reinforce what he really wanted to tell me which was that I could NOT test drive the car and to come back when I'm ready to buy. I thought every business was smart enough to understand that consumers buy from companies who provides good customer service experiences, and rejecting someone from a test drive who had a an appointment to test drive a car is NOT a good customer service experience. They both told me that I had to leave and come back when I'm ready to make them commission (essentially) , and so I explained that if / when I'm ready to purchase the vehicle I would make sure it wasn't with the dealership. Then Erwin replied with "it's ok because we are the #1 dealership in Southern California anyway so we don't need you." My first reaction was to take it personal and make it personal because at that point he had personally disrespected me as a consumer and a man ... but I just explained the fact that I'd make sure that everyone I know doesn't purchase from this dealership. The energy from your dealership is negative, a bunch of broke dudes that only want to help people who are ready to buy now ... they are not interested in the selling process or creating rapport with consumers who are still deciding on the purchase decision. This will short change your business because they will only make revenue from clients who have already made up their mind. Currently I'm at a crossroads between fully exploiting this business and Mr. Edwin, and taking the high road only because of my admiration and respect for you as a man and athlete. To conclude , Edwin is lame , and apparently broke because of his thirst levels, profiling and lack of patience lol, and his manager supports this behavior so they are missing out on opportunities. Ps put a treadmill inside your dealership because these guys are out of shape due to eating the complimentary foods that were for the customers and being too "sedentary" on the job smh. read more

The service department is horribly slow. I made an appointment to get an oil change last week and I even came in 15 min early early on the day, but I didn't get helped for over 45 minutes. Even though I was supposed to wait for my service rep to get free (Jerry, btw, don't get Jerry, he doesn't move fast at all), I complained and just got someone to process my car so I can get it in the queue. I also wanted to get my airbag recall done and the guy said it would take 5 hours to get done. That's 1 hour (which really is 20 min for most people) for an oil change and 4 for the airbag. However I've been here before and they always run late and I'm just done with this place. I'm pretty sure they would have my car all day. It's like the DMV. I left and I'm going to another dealership. read more

Oscar was amazing. Love my car. Thank you I appreciate it. Love russell Westbrook Jeep. You're the best

Had to take a moment to recognize great service! MITCHELL HOROWITZ (sales) and MICHELLE (handles inventory inquiries when you call) were the saving grace of our experience here! They were well informed, transparent, and went far out of their way to help my husband and I track down the perfect car for us. The effort and attention to detail they put into our car search made the process a breeze and enjoyable. They were both a breathe of fresh air in an otherwise daunting and frustrating process. We lament not buying here, because they absolutely deserved our business and the information they provided was an essential part of our narrowing down our search and even negotiating a price with an alternate dealership. It felt like they were on our team and we love them for that! Even after we bought elsewhere they congratulated us and extended nothing but kindness and courtesy. Unfortunately, they were not the first people we encountered here, otherwise we would have purchased with them. Our initial visit was disappointing and that sent us searching elsewhere (see below). DON'T WASTE YOUR TIME WITH BIBO We regret that our sales person, Bibo, though charming, turned out to be just another typical car salesman. We told him we were looking for a 2018 Grand Cherokee, and as typical salesman do, he confidently announced there weren't any left on the lot, none at a sister-dealership, or on the market and then pulled out the second most expensive 2019 models. When we began to consider a purchase, we were told, despite having our own financing, that we would need to submit an application before they could tell us the lowest price they could release the vehicle at. Lies, and we fell for it, given our inexperience. They ran a hard inquiry on my credit just to tell us the price they would sell the car for (NOT TO FINANCE, we weren't financing with them). It instantly lowered my credit score 10 points and rather unnecessarily at that. The worst part was, a sister-dealership DID have what we were looking for (exactly) and at a higher price. If he had just done his homework he could have had the car traded and landed a sale. We opted to pay more elsewhere because service matters! A million thanks to Michelle and Mitchell! Next time, we will ask for you!! read more

Went in to convert the lease of one of our cars, and when talking to Naz, realized we could look into a really good deal on a new Jeep. Test drove a few, and ended up loving the Jeep Grand Cherokee. Thanks to Naz, we got a really great deal, and they communicated with us frequently and worked really hard to get us out the door with a great deal and a new car. Everyone wore masks and were careful about spacing during Covid. They didn't mind when we took a break to go grab lunch and take a breather so we could think about the car and think about what we were getting into. Naz was awesome and helped us out a lot. read more

What a pleasant experience! Thanks to Daniel for helping me purchase my new car. This car dealership is unlike any other I have ever visited. The atmosphere is so welcoming and much less stress free. Once I came here, my search was over. Best car buying experience I have ever had! read more

Here is a Shout Out to Tracy Smith at this Jeep dealership. Her sincerity and prompt action took the "sting" out of what could have been a very unpleasant situation regarding a Dealer paperwork mess-up. This dealership needs more employees like Tracy. You go girl!! read more

Mirna, Bindi, and Enrique, were the best making the purchase of my new JEEP Grand Cherokee, the best ever. So helpful and most of all awesome people. I highly recommend checking them out!! read more

Took my Dodge Challenger in for services this past Saturday and Terry was my service supervisor. This was my first service on my new car. I was very well taken care of and very pleased. They even had an indoor basketball court to play in while waiting for your car to be serviced. And sports on tv. Great customer service. And it didn't take long. Thanks Terry. I highly recommend their service. Cheers Akinola Rotibi/ Samuel read more

Update - was shopping recently for a Jeep and my preferred dealer didn't have what I wanted so I went here. Was ready to do a deal. Told the salesman I had no interest in going through the whole sales charade. I told him I didn't want to talk about the MSRP, that I knew the invoice price and the holdbacks and let's work off that. I also told him that I had bought a car for my wife the night before, literally like 16 hours earlier, and so I knew that my FICO was 850, so show me your best financing deals, as well. Long story short - he offers me the car at sticker and says he's giving me a "deal," and he shows me a ridiculous APR. When I told him again that I wanted to see their best financing, he says a whole bunch of ridiculous stuff about how it would be unfair to his boss to run that number until after he runs my credit and "will I apologize to his boss if when he runs my credit it turns out to be lower." Then he tries to tell me there is no ding on credit for running a report. When I call him out on all this, he says he's just saying what he's trained to do. I thought I'd give these guys a second chance because they changed ownership, but it's the same horrible dealership it's always been. I have had a much better experience at Cerritos. Update -2019. Had my Jeep serviced there again only cause it's close and I have a warranty that cover it. Again, they reaffirm their horribleness as a dealership. Just plan on them trying to sell you a bunch of services you have absolutely no need for. Like pushing a brake fluid change on me at 25k miles In order to "extend the life of my vehicle" and "for safety." But the only time you change fluid is when the moisture content reaches a certain level that is easily measured with a simple dip of a meter into the fluid. Did they have any intention of first checking whether my Jeeps fluid had too much moisture. Not at all. Just gonna change perfectly good fluid out and charge me for it. This is just one example of several services they proposes totaling hundreds of dollars which were all completely unnecessary. Toke and agin, I find the whole place to be pure slime. read more

I leased my dream Jeep from them two and a half years ago and then bought the same vehicle last week. In a world where car salesmen may get a bad rap, I was impressed in the end with the service and support I received from Valentin in the sales department and Kevin in finance. So if you're looking to purchase a Jeep, Dodge, Ram or Chrysler, I highly suggest visiting Russell Westbrook of Van Nuys. Please tell them I sent you! read more

Benny in the service Dept is great very helpful and knowledgeable answered all my questions