I had a great experience dealing with Roger on my 2017 Challenger Scat Pack. He was very professional and I'll be sending more customers down his way. Thank you for getting me into an amazing car. read more

Rob at the service department was fantastic. I was in a hurry for my service, and he was able to timely get me in and out. Rob was very welcoming, personable, and professional. read more

Yesterday we walked into this dealership and the first person I saw was Daniel R. He was so very pleasant, helpful, kind and allowed us space and time to banter among ourselves as we tried to get an idea of what we wanted. We never felt rushed or a nuance the entire time we were there. The manager was awesome. He was to the point, honest and funny. Next year we are buying a new vehicle for our daughter and we plan on going back!!! I would recommend these guys to all my friends and family. read more

I had a really good experience at this dealership. Mark Richards was my sales person, he was really courteous, thoughtful, honest, and easy to deal with, always made me feel great as we know, buying a car can be stressful. He made the sales process easy and stress free. If you are looking to purchase a Chrysler, Dodge, Jeep, or Ram I would highly recommend Mark Richards. read more

I was in the market to buy the Jeep of my childhood dreams. After an exhaustive search, I found the perfect used Jeep online at Van Nuys Chrysler Jeep Dodge Ram. I contacted Jimmy, a salesman there, by telephone. I explained to him that I lived 3 and a half hours away and didn't want to waste anyone's time, including my own, and that I was very interested in the used Jeep in their inventory. Jimmy sent me the Carfax and their pre sale, multi-point inspection checklist. I was happy with what I saw and called back to talk about price. Did the usual haggling back and forth, but it wasn't bad, and agreed on a fair price out the door. I also spoke with Eric, the customer retention manager. He was great too and we worked out the specifics of paying for and getting the Jeep. Met the GM, Eric, at the dealership. He spoke briefly with me and my family and was a stand up guy. We're very happy with our Jeep and with the employees we worked with at the dealership. read more

I have to say that Eric, the GM over there really took control of a situation and made it much better. I look forward to my on-going relationship with these guys. read more

I recently purchased my brand new 2015 Jeep Grand Cherokee form this place. *Seyed* Internet manager was very professional and very easy to deal with. I had the best car buying experience. read more

Had a few slow and frustrating phone calls getting my parts ordered and scheduled for install. Very thankful for Rob stepping in and taking over. He got it all handled and was just a funny and good guy to work with. He is the reason I will be coming back. read more

Bernie was my salesperson and he was OUTSTANDING !!! He got me in my dream car and I couldn't ask for anything more !!! He is awesome I totally recommend coming here !! read more

I called in regards to an ad online for a truck, and I was told by Gollum that they have them available at the dealership and to come on down. When I got there, I was approached by someone else who told me that he was going to help me instead and then I let him know exactly which truck I was there for, when he told me that they have none of those kinds on the lot at all. Instead, he showed me a fully loaded truck that I was definitely on the market for. To top it off, I asked to see the truck in person before proceeding any further and I was told that I first had to agree to buy it in order for them to bring it and show it to me... that makes zero sense. How am I supposed to make an investment into a car prior to seeing it?! Very unprofessional and not how I would conduct my business. Very big bait and switch and when you show them your calculations, they make up numbers and tell you you're wrong. Went in excited to lease a new car, left with a horrible experience. Wish I could give zero stars. read more

Just had a terrible experience. We're new to the state, and or lease us up in about a year, however, we need another vehicle NOW. We asked to view inventory and were given the cold shoulder. We were told that since we weren't buying anything that they couldn't show us inventory because it was Memorial Day. The salesman was very short and didn't seem to care. What they didn't know was, that we actually came to buy a vehicle in CASH. Like any other intelligent and knowledgeable consumer, we did not show our hand. We wanted to feel comfortable purchasing a vehicle from them and wanted to be treated with genuine care and respect. That didn't happen. What they don't know is, that my fiancé is a internet sales manager from the biggest Ford dealership back home, that I do business with the Galpin's outside the auto industry, and have a great relationship with the family. I know how a dealership should be ran. That I am a VERY wealthy individual who owns businesses, we have flawless credit/auto credit(which doesn't matter), and that we would've purchased one in cash today and leased another at the end of this lease. Kevin O... your staff's communication and ethics are very poor. These reviews reflect it. I wanted to email or call you directly but upon seeing your responses to these prospects, I've noticed you too sir... are very unprofessional, aggressive, defensive, and disclosing customers interest rates and more is beyond exploitive and a breach of privacy read more

Israel El'Shaddai did a great job helping us get a new jeep Cherokee, very reliable person to come and get help picking out a new car. Answered all our questions for such a huge new commitment. read more

Worst customer service, they promise you money back but steal your money. Good luck getting it back! Stay away from Mirna Garcia she is the worst human being! Won't replay to your emails, will get your voicemails and ignore them! No one knows what they are talking about or maybe they are all just thieves! They just run you around hoping you get a emotional mental breakdown giving up your money ! After going back and force for a month seeing 4 agencies calling 10 people The general manager gave me the money back with 2 min call which should have been done a month ago ! Only when I wanted to return the car. Still want to return the car as I don't want that shit of a business have my business but I have already wasted so much time on them ! When leasing a car they ask for your previous lease car proof so they give you $1000 off, good luck getting that back ! I have researched I wasn't the only one haven't gotten my money back. Stay away from that place or they rip you off ! read more

First time buyer and this dealership made it a good experience. Rob was great at explaining the process and also helped me get a good deal. Thanks also to Allan who gave me the deal I felt comfortable with. Highly recommend this place because of their superb service. read more

I stopped by van nuys dodge today to purchase a car. I was greeted warmly by a salesperson Cris Caputo who was very courteous and knowledgeable about the cars. We went on a test drive and he showed me and explained the dynamics of this monster !!!!! The purchase went smooth. I would refer my friends and family any day ! read more

This place is the bees knees. Chris (Internet Sales) was cool to work with. He did everything he could to get me the deal I wanted. They even called me six days later to see how the vehicle was holding up. just got it looked at by my mechanic who assured me my Tahoe is in tip-top shape. I'm a very satisfied customer and would definitely recommend this place if you need a used car. read more

Bought my car from Danny Flores. He's a great guy, made buying a car fun and easy. Great service, great price, great attitude. I would recomend visiting Danny. He's a no pressure type dude. He'll consider your wants and needs and do his best to meet them. read more

I took my grand caravan to van nuys chrysler for a recall, I was helped by Rosemary the service advisor. She was great, friendly, helpful and had a super attitude. She took care of both of the recalls and made me feel special. Thanks Rosemary. read more

Before this dealership changed hands and became Russell Westbrook, it was fantastic. Since the transition there has been a noticeable decline. The service department is terrible. The few times I have been there for simple servicing, there have been problems One time I drove away after a servicing and felt a rattling in my Jeep. I immediately turned around and went back only to discover the technician had not put the wheel back on properly. The customer service reps don't listen or seem to care about anything. When my lease is up I'm going to a different dealership. read more

Love my Jeep Wrangler! Nothing like the popping the tops and cruising out to the beach. Thanks for the help Israel, you're the man!

So overall my experience here was excellent since I walked in the door till when I left. JS was an excellent salesman. I was referred to him through a friend who purchased her car the day before I got mine so overall I was happy with my purchasing experience here and I recommend it to anyone looking to buy a dodge. read more

I will never come here to get an oil change again. They told me an hour and it has Been two hours. So I asked the receptionist and my car was not even being worked on... read more

I came in to look at a car and was helped by Tarek, who did a good job, and was having no problems with the test drive, negotiation, etc. However, when it came down to finalizing the deal I had to call up insurance agents to get the car insured before I drove off the lot. Being late on a Sat I could get few quotes and all them extremely high. The finance manager then offered I could use the dealers insurance for 30 days at no extra cost which would give me time to find a decent price. I accepted and signed all the paperwork and after doing so the finance manager backed out and said his login is not working, system is not working, so come back Monday with my own insurance. The finance manager lied through his teeth just to get me to sign all the paper work. Would not recommend a dealer that would stoop to such predatory business practice. Buyer beware! read more

I am so annoyed with Dodge and want to make sure nobody else has to deal with this nightmare. I bought a brand new Dodge Caravan Monday Night at 9pm drove for 2 hrs the next day and the check engine light came on. It was smelling of burning and transmission clunking. I was given the crazy run around of what I should do. Finally called Road side assistance as suggested and was told I would have to pay the few miles not covered to get it there. Any ways my husband took off work so we could go the next day and deal with. We waited an hour to finally see someone. I am sorry but if a car you sold me is broke right off bat I think you would be scrambling to do everything you can. I said I do not want this vehicle even if fixed as I have children and I do not want to feel constantly in fear of something happening. I was offered no other soplution but to let it get fixed and take. It is still in shop and I am dreading having to pick it up as my children are going to have to be in a vehicle I do not trust. I found out later that a few of my friends have had nothing but trouble with this brand of vehicle and said Dodge is a disaster. I was helped by a friendly helpful guy named Roy that was the service manager. He was doing his job of trying to give me all info but a Sales manager and even the head guy in his office right next door didn't come in to offer his apologies or other options. I am determined to spread the word to all my friends about this, If a car doesn't work within a day of buying the dealer on good faith to make you feel safe should offer a new vehicle. We have lost money having to miss work, and not being able to take my kids to their events already paid for. I am so stressed out and upset I have made myself sick over it. So please don't this happen to you! read more

Went to this dealership because my wife and I were looking for the best deal in town. Came in and picked out a 2016 jeep Cherokee and I couldn't be happier with our decision. The jeep drives awesome and TONY C is the best guy on their floor as a salesman!! Direct and to the point, tell him what you want and he'll make it happen!! Thanks TONY C!! Anyone that wants a car I'll send him your way!! Smooth transaction read more

We recently leased a 2016 jeep Rubicon. We had a great experience with the sales man who assisted us, Francisco Palacio. It was a smooth transaction. He was very patient and respectful to my family and I. I believe that there should be more people like him in dealerships. He made us feel that our business mattered. We encourage the dealership to recognize his efforts. We are very happy!!!! read more

Today I had my electric brake system serviced, upon getting my car back, I noticed a couple dollars in change missing. I'm not pressed for $2.00 but its the principle. I just spent $270 to have a sensor fixed and you steal from me. I've also purchased a 2015 Jeep Cherokee from this dealership and have taken my car's here multiple times. It's an insult to think you can purchase a $30,000 car and have both your jeeps serviced here and someone steals from you. #RussellWestbrook you are my wife and I's favorite player, but your dealership has some bad apples which you need to remove. Until then I think I will take my vehicle somewhere else. Ricardo (Sales) you were an excellent sales person, thanks for the 1st Jeep and I planned to buy my next Jeep from you, but I will not purchase from this dealership when thieves can take money from you. read more

Honestly, I know absolutely nothing about cars and to have to go to a car dealership on a Monday afternoon was not ideal. Before I showed up to the dealership, I called the customer service line and was transferred to Rob Pane, a service advisor. We talked through the problems my jeep was having and different options before I made the journey to the dealership. Right off the bat, I knew I would like this guy.Rob Pane will now be my go to guy. Once I got to the dealership, he was very attentive. He went above and beyond for me as a customer and a person. His customer service was beyond my expectations compared to any car dealership I have been to in the past. He asked about my day, my weekend, and even about my family. Rob made me feel at ease about my not understanding car terminology and made me feel like my safety was a huge priority. He explained every step along the way and why he recommended certain parts or services. On top of his customer service, his effort to fix my Jeep, and making sure I felt comfortable... HE continued to thank ME for being patient with him. Yes, the diagnosis was pricy, but I was happy to know why he recommended every change as well as putting my safety first. I recommend that anyone in the area, calls to make an appointment with Rob. Thank you, Rob! read more

Justin Andreas is not your typical 'car salesman' in a good way. He was easy to deal with, respected our buying process and continually checked in (over 2 week period) without being pushy and obnoxious. When we were ready, he worked with us to get us a deal we we were happy with. Would recommend him if you want a easy, negotiable process. read more

Roger helped me purchase a brand new jeep! Thanks so much! Easy process :)

Roger La Prairie was a great sales guy. Just what you would want in a rep for the dealership: friendly, easy-going, and willing to go the extra mile. In my case, that meant many extra miles, as he literally flew to another city to drive the car I wanted back to Los Angeles. A great person. Much gratitude to Roger for making the car-buying process pretty much painless. read more

I came in today looking for a Charger, I was a little under water on my current vehicle. And being in the car business myself I knew it would be tough. Sher Ghilzai and his manager Andy Cortez really took care of me. They helped me find the Charger I wanted and helped me get an amazing deal! Not only do I recommend Sher Ghilzai and Andy Cortez, I recommend the dealership as a whole! Thank you guys for the great experience and that's coming from a car guy! read more

Service Review I worked with Kerry for having some warranty work taken care of. It was a bad experience. He never ordered the new radio unit under warranty. They did an oil change which was kind of expensive. They did some other warrany work. Waited days for my car, needed it for work the day I called in to get an update, left a message, didn't hear back. Called in later, they didn't pick up but forwarded my phone call straight to Kerry's voicemail because they could identify it was me calling. Later that day was told it was Kerry's day off. Why forward my call to him, knowing I need to pick up that day and knowing he's not at work. Picked up my car unfinished and frustrated at the process and got a call a few days later from Kerry. He called to ask if I was ready to make a decision on an aspect of repair??? He thought they still had the car, waiting on me to give them an ok or info to do a repair. Have no idea what he was talking about as no conversation ever came up for me to get back to them. I thought I'd try them and wouldn't go back. More negatives but that's enough to indicate the lack of attention or lack of care or whatever lack of inspiration he suffers from. read more

I was a first time car buyer, and Sergio hooked it up with incredible customer service. He guided me through the entire process, and offered to help me with any sort of servicing needs after the completion of the transaction. read more

I went to a variety of different dealers to inquire about purchasing a Ram 1500. However, I ran into some problems negotiating a deal. Which at last brought me to this dealership. The staff members did everything they could to work out a price on the truck. But in the end I opted out and bought the last available 100th Edition Dodge Challenger instead. Definitely a head turner. I really appreciate the great customer service and effort put forth by everyone to give me a great deal. Thanks a bunch you guys! read more

Rosemary Padilla in service was great she always remembers her regular customers. She makes everything so easy. She always makes sure everything is taken care. read more

This place is great everyone was really nice to me and my family they gave me a great deal I couldn't turn down my salesperson Anthony was just great read more

UPDATE: I spoke with Eric and explained the situation to him. He apologized for the way this was handled and made arrangements to complete the 45K service using the credit we had. The staff was very helpful and we will continue to have our car serviced there. We have been getting our car serviced here for almost four years. During the last service the wrong part arrived so picking up the car was delayed by several days. They finally called stating the car was ready. We arrived to pick it up and the seat still didn't work. They finally after a week were able to get it repaired. We were given a 40K service credit due to this delay. Yesterday we returned to have the 40K service completed only to be told that it will not be accepted because they are under new ownership. All their paperwork and name looks identical to our credit memo yet they still would not accept the credit. The service manager said it just appears they are the same but actually are new owners with a different license. He was very rude and offered to change the oil, which we already have a service contract for. Then he offered a quick tire rotation. I asked if he was willing to give up servicing our car after all these years and he seemed to not care. I guess he was asleep during the part of customer service training session. His attitude was so bad we stated we would happily drive further from our home to another dealer just so they would not get our business. read more

I just bought my new 2015 Jeep Cherokee Sport and could not have had a better experience. Israel El'Shaddai was the best salesman I've ever worked with and he made the experience as smooth as possible. I highly recommend doing business with Israel and everyone else at Van Nuys Chrysler. Thanks, guys! read more

A day to remember. Buying or leasing a car should not be a scary or intimidating experience like most of us know it can be, in fact, one would think that the second largest purchase of an average human's life would be one associated with more... pleasant stories. More often than not the reason behind bad memories or tales of purchases gone wrong is the intimidating and sometimes uncomfortable process of dealing with a pushy or otherwise unlikeable car salesman and the gut wrenching feeling of being taken for the proverbial "Ride". I set out to replace my car a few weeks ago armed to the teeth with a no BS attitude, a brain full of Blue book value research and the hidden sidearm of past experience as a car dealer. I had no specific make or model in mind so I set out to cruise up and down Van Nuys Blvd in an attempt to find the one that calls my name. Lexus, Acura, Toyota, Benz... I needed a biggish car, a crossover maybe but didn't like much of what I saw. I thought maybe I would go look at a Grand Cherokee or a Wrangler and a few other places had some sitting around but then I remembered this place. I once came here to have a Jeep key replicated for an old car of mine and I remembered the people there just seeming very polite and helpful so I sought it out and came. I pulled onto the lot quite early in the morning and noticed that no one was around. After looking at a few cars on the lot a man peeked out of a side door and asked my if I needed any help with anything. I asked about one of the cars and he told me that he was not a Salesman and they were all attending a big company meeting. This man who greeted me was in Lease retention and had no obligation to do anything but point toward the waiting area and page for someone to come meet me. Instead we started talking... he said his name was Todd and I told him that I was looking to lease a "biggish" car. We discussed in depth exactly what I needed and he said something like "Well...I'm not a salesman but we can go test drive a bunch of cars if you want....see what you like!"... And so we did. By the time we got back from our third or fourth test drive we had become quite friendly with each other. I have to emphasize that it was a legitimately fun experience. Upon our return the salesman meeting had ended and Todd had to return to his work so he introduced me to a Sales associate named Jimmy. Jimmy helped me get through the pricing and negotiating swiftly and painlessly. All the numbers we were discussing made sense right away and there was no need for hard ball or pushiness...simple. I told him if something sounded too high to me, he explained why, we worked on things together and got the price to an acceptable range for both of us, I told him what I wanted to pay and he did what he could to get close to it. I'm not the kind of person who has to go to rock bottom every time so I know that I didn't get the absolute cheapest possible deal out there but I got a very fair, competitive and hassle free deal and a friendly, professional experience from front to back. I forget the lady's name in financing but she was also very nice and painless. I think customers are tired of worrying about haggling or getting ripped off and I think REAL car dealers are tired of clients coming in who think they are going to be ripped off no matter what. There is always a chance you will get taken advantage of anywhere you go. The key is to find a place where people want to provide you with a good service and you should also be willing to pay for that...all within reason of course.... What I'm trying to say is that the experience of buying or leasing a new car with Ted and Jimmy was exactly what it should be and maybe a little more. Jimmy was the Sales Rep that ended up taking care of my purchase but Todd and Jimmy both sold me on the dealership! Great place to buy/ lease....At least with Ted and Jimmy. read more