Robert was one of the best customer service skills I have ever seen in my 27 years of living! He made my visit at jeep easy, and quick. No attitude and just wanting to help the customers. I appreciate it Robert!! read more

Beautiful dealership and outstanding customer service. Daniel r. Probably the best sales person I've dealt with. Professional, patient and understanding of my needs. Worked with my financial needs and got the perfect durango. Thank you Daniel and the Westbrook dealership read more

I took my Jeep Wrangler there to get repaired and my entire experience from start to finish was awesome! The service advisor, Greg, who I dealt with was very friendly and thorough. He updated me throughout the whole process and my car was fixed in no time. I will for sure take my car here in the future! read more

I had a very bad experience with them in 2014 I bought a brand new Ram Sport model from them (love my truck) the last year or so they keep sending me a flyer saying I can bring in my 2014 Ram Sport and with no money down I can get a 2018 for the same payment (NOT TRUE) Bate & Switch after dealing with them for 3 or 4 hours they told me they can't do it read more

I love every employee i've had the pleasure of dealing with at this dealership. I came into Van Nuys CDJR after purchasing a 2015 jeep patriot from Hooman dealership in LA (BIG MISTAKE) . I was a first time buyer and was having buyers remorse after finding out that this jeep dealership had the actual model of Patriot that I had originally wanted AND they were offering KILLER rebates!! (No rebates were even mentioned at Hooman and they didn't have the model of jeep that wanted-they actually told me.it didn't exist..) So I went in here with a heavy heart realizing I had jumped into a purchase that was not as good as the deal and model I would have been given at Van Nuys. When I walked in I brought my paperwork from the Hooman Heep purchase basically saying "can you help me!?! I made a big mistake!!!!" I was lucky enough to have Anthony Brashier as my salesman and from the moment I met him we hit it off having lots in common and him just being a truthful, kindhearted, quality person in general. This was not a typical sales situation. I was looking to get out of my brand new jeep and into another brand new jeep but with the amenities I had originally wanted (leather interior, sunroof) and was wishing that I had come to this dealership first. Between Anthony, Eric (the manager) and Max (in financing) I could not have been happier with the outcome to my tragic scenario. They helped me find a way to not be completely devastated about the $6,000 down payment I had made on my original purchase, basically got me back 3/4 of that in rebates and discount, helped me find a monthly payment that I was still comfortable making and in the long run will end up paying less for this car that the one I originally had that didn't meet all my standards and was a "base model" vehicle. It took a lot of time and effort on everyones part who was involved and they truly did everything in their power to help me come out of this situation happy and not having to have put out any more money. I am SO SO SO glad to have a home at this new dealership (which is way closer to my apartment than Hooman) and to be able to be surrounded by truely genuine and good people that are looking to help you in any way possible. I am trying not to beat myself up about not coming to this dealership first (I would give anything to take back that Hooman purchase) but these guys have done everything in their power to make this a much less expensive lesson to learn than it could have been, AND I'm In the car that I really truely wanted from the start. Thank you all again from the bottom of my heart for all of your help with Every aspect of my situation, I'm so grateful to be able to deal with this A+ team instead of the one I would have been stuck with at Hooman. Defiantly go see Anthony Brashire and the team at Van nuys jeep, you will be so glad you did!!!! read more

My experience at Russell Westbrook was like no other dealer I have been to. I didn't feel pressured to buy the car at that very moment. Daniel R. Was wonderful he kept me updated on the car, deals and helped me get the Challenger R/T which I truly love to drive! read more

Daniel R was amazing and took care of our every need! We leased a Jeep Compass and could not be happier with our experience at this dealership. They even have an indoor mini basketball court to shoot some hoops while you're waiting! It definitely was a very different experience leasing a car than we have had before. They work with you on pricing and were a pleasure to deal with! read more

As soon as I walked in to Russell Westbrook's Jeep location in Van Nuys, I was greeted at the desk by a woman named Mirna. I hesitantly mentioned 'I was interested in buying a Jeep'. I say 'hesitantly' because the last car I possessed, which was not a Jeep, was leased by a dealership that sucked me into 3 years at a ridiculous monthly payment that bled me dry. Awful dealership experience, awful deal. My fault, lesson learned. Back to Mirna. She instantly made me feel welcome, and introduced me to a young man by the name of Mitchell. I explained to Mitchell what I was looking for, and he immediately put any 'hesitation' at bay with his easy going nature. He didn't fit the mold as most people expect from the typical car salesman. He truly made my experience there as painless as possible, and wound up setting me up with the car I wanted, and after a week now, have grown to love. Great deal, great monthly payment, overall incredible experience. He was a rock star. Mirna sat me down afterwards to sign paperwork, and she was awesome..from beginning to end. The store manager Jimmy was great as well, as he was orchestrating it all from his desk, answering any questions that I had. Could not have dreamed of a better trip to a car dealership, and all three people aforementioned made it happen..thank you RW Jeep read more

I went in knowing I wanted to get the Jeep Patriot and was immediately welcomed by Tyler, honestly I wouldn't get a car from there if it wasn't for him. My parents and I were going back and forth on the color but it all worked out, got it close to the price we wanted so all we needed to do was wait for Tyler to go pick it up from a different dealership and bring it to Westbrook. After 6 hours at Westbrook and waiting almost 2 hours for our car, Tyler finally came with the car I wanted!! But wasn't aware the windows were manual...what 2017 car windows are manual? so my parents and were not very happy until Tyler showed us and explained to us the Jeep Compass, which is AMAZING. All in all everything worked out and now I'm leasing a new 2018 Jeep Compass! Thank you so much Tyler!! read more

My wife and i just leased the 2015 Jeep grand cherokee thanks to Israel El'Shaddai for all the help, we traded in my wife honda civic and he helped us findind the car my wife has been wanting. I will definitely recommend israel to friends and family. Thanks for all the help and for making the process so fast and easy. read more

Man, my man Rodney is the best. Today i bought my first car, infiniti g35 coupe, and after speaking to him, sold. He is the best! Quality customer service thar is hard to find elsewhere read more

This place recently changed owners and it wasn't the greatest before but now it has become even worst. Zero costumer service, they make you wait a really long time for an oil change, and once your car is done they don't bother going through the things they say you need to do to your car, they just hand you the paper and pretty much tell you to figure it out yourself. Way to go Russell. read more

Refreshing to experience professionals like the ones at Russell Westbrook! Thank you Rob Russell and your qualified team - We will be back with all our jeep needs!! What a relief to find such great service! read more

The service is much better any other dealership I've been to. Rob made my errand a lot less stressful. I'm not a car expert by any means but Rob was very clear and thorough in explaining what my car's issues were and also took great care in researching my coverages. The car had to stay overnight due to part shipments but it was good as new and squeaky clean. A special thanks to Rob. I highly recommend this location. read more

Received a recall notice in the mail for my car. I called them to schedule an appointment(they suggest that for faster service). I scheduled my appointment for this past Monday morning. I drove 25 minutes to the dealer, waited in line for about 10 minutes. Then when they finally get to me, they tell me they don't have the part in stock. They hadn't ordered it. I had to reschedule the service appointment for Wednesday. I had to drive another 25 minutes home on Monday and another 50 minutes today driving there and back. I had to put more miles on my car and drive it longer with safety issues. They also told me that they would give me a complimentary car wash, but they didn't. When I asked them to do it, they told me it would be over an hour wait just to get the car washed. I'm extremely dissatisfied with their customer service and won't be coming back to this dealership. read more

I would leave 0 stars if an option were given. We made an appointment 2 weeks ago to have our BRAND NEW 2018 Dodge Challenger. The cars steering wheel was very stiff and blowing Hot air. We dropped on the car on a Monday expecting to get it back that same day. We received no update on our car and to top it off no one would answer the phone. The person who had been helping us was named ROBERT. He wouldn't answer our calls and did not give us any update o the vehicle didn't offer a rental. Nothing. He just left us in the blue. Also that car was our main car for commute so we were left without a vehicle and we live in Palmdale! After 3 DAYS we finally received on update from Robert telling us our vehicle had severed wires from "Rodent Damage" Our brand new car! And we would have to pay $622 because the warranty would not cover. We have two new cars and 5 cars on our lot, never in the 6 years of living there have any of our cars had rodent damage. Especially, a brand new vehicle that is driven Daily. We also asked for photographs of the damage and when we asked Robert about them he claimed he, "forgot." He forgot to take photographs of the damage and also threw the "severed wires" in the trash. So there was ZERO proof of this supposed "Rodent Damage!" This week will be the second week our vehicle had been at the dealership and still no update. We originally purchased our vehicle at Bravo Chrysler in Alhambra. We only brought the car to this dealership because it had the first appointment. I will never be coming back to this dealership and I will definitely not be buying another vehicle from any Chrysler Brand. Terrible Customer Service! These people are unbelievable and so Rude. read more

This is a busy dealership!! Beautiful showroom and very nice staff - I had the pleasure of working with Robert; he is very kind and very helpful! read more

I must say that hands down, this place is the best place to have your car serviced. I was going downtown Los Angeles to LA Motors for my Dodge but there was too much drama there. I took my car over to Russell Westbrook in Van Nuys and I am SO happy I did . From start to finish, they were the BEST around. And I have to give a incredibly HUGE acknowledgement to Robert Pane who went above and beyond to assist and help me and answer any questions I had. He was extremely courteous and helpful. And in constant touch with me regarding my car. Unlike Downtown LA Motors Chrysler Dodge where you have no idea your car is ready then things are forgotten about and then parts are put in on the street, Robert finds you in the building and tells you your car is ready. Thank you Robert for being so kind and thank you Russell Westbrook for having such a wonderful employee working for you. In my final days in Los Angles, I'm so happy to have found this place and sad I'm leaving a place that I like that is BS free and no drama. I give you 100 stars if I could. read more

thank you justin this is bob..you are so great you are so nice you are professional salesman i am very happy that have business with you.. read more

Not too f***ing happy with this place. I bought a 2019 Dodge Challenger that was used there about 3 weeks ago. First of all I was a little pissed off because it did not come with satellite radio. All cars do now a days. Anyways I was a little more pissed off when I found out I had bought a rental. They did not tell me that when I bought it. And then one day after I bought it the back up camera stopped working. So I brought it in to have them fix it. It has been 3 days and I keep calling to get an update on my car and no one is calling me back. They did give me a rental for no cost but of course the engine was downsized and it's not my car. Wtf? I am about to go down there as I write this and raise some hell. Maybe if they had sold me a legit car and not a f***ing rental ugh so frustrated right now because I spent $31,000 on a car that is not what I thought. I would not buy a car there again. I feel cheated and ripped off on top of pissed off. I want MY car back. Or at least an update. Not too happy at all!!!! read more

AWFUL DEALERSHIP. Called to see about test driving a Hellcat and a Trackhawk. Sales rep told me not only could I test drive but that she would make me an appointment. An email confirmation followed. I drove 45 min to the dealership, was greeted by a lovely woman who asked why I was here. Repeated that I came to test drive both cars. Showed her my appointment email. After waiting 15 minutes she came back and asked what color I'd like to drive and also manual or auto. I said manual. Waited another 20 min. She returned with a new black Hellcat and parked it up front. As I approached I asked if she needed my drivers license. She said no, we need to talk to manager first. I went with her to the manager who informed me they don't do test drives on either vehicle. I told him it must be a mistake after having two people confirm I could test drive. He told me nope, they never test drive unless I already have a deal in place for the car. What a waste of a long Sunday afternoon. I was furious and left. I called back to talk to him again, repeated my frustration and asked how 2 separate representatives of his dealership could mislead me and waste my time. His explanation was that one girl was "new." I would never buy a single thing from this dealership. How unprofessional. read more

This was a great car buying experience. Roger made us comfortable and took our needs into consideration. It was almost closing and they still worked hard to ensure we were happy with the sale. Friendly and fast. Would definitely recommend going here for your car needs. read more

This past weekend, my husband and I got a Dodge Ram. We had been looking for some time for a good truck in great condition and for a good price. Now all three are usually hard to find, but these guys made it happen. Our sales guy was Alvaro, and I truly recommend dealing with him. He was very kind, and really knowledgeable about the vehicles we were interested in. We sat down and told him the price we were able to do and he did his best to make it happen and without wasting our time!! Thanks everyone at Chrysler Dodge Jeep Ram of Van Nuys for making our purchase so pleasant. read more

Last Saturday I called Van Nuys Dodge in a panic. My transmission was failing. Saturday afternoon I called, Rob for an appointment. He took my truck Monday, and I had it back by Wednesday. The Costmer service I received was impressive. He got me in a rent a car and made sure that I was well taken care of. Dodge, Chrysler Jeep are very fortunate to have such an employee. On a five star scale he receives a TEN from me. read more

Thank you John Griffin and team for helping me get my new jeep! You guys are amazing, patient and friendly :) I highly recommend these guys!

Great customer service, made my car buying experience easy and enjoyable. Mitch is the man!

Well Let me start of by saying I'm happy with my purchase at Russell Westbrook. My experience here was very smooth and had great customer service from one of the salesperson name Jordan and One of the sales managers Rodrigo. Everyone is so friendly and attentive as soon as you enter the doors here at Russel Westbrook. Jordan was always checking up on me and was always informing me what they could do to help me get a car as a first buyer. After going to many other dealerships and getting turn down, Russel Westbrook actually open its doors to me knowing I didn't have any credit. They manage to find solutions to my problem. Rodrigo managed and was very quick on his behalf as well, trying to work with my monthly payments that I had requested and make them as low as they can be . I'm very happy these two awesome sales persons made it easy for me to receive my car . I would give ten stars if I could on this review . read more

Typical bait and switch. This dealership had a used Grand Cherokee listed on their website and Autotrader. When I arrived to the dealership they showed me a completely different vehicle (different color even!) then was in the pictures. The salesperson offered to show the vehicle in the pictures, of course at a much higher price. read more

worked with Justin Andreas ... got a good deal on a grand Cherokee with low miles ... am satisfied with the dealership and service ... the car was clean and it was a certified preowned .. navigation Bluetooth premium sound leather moonroof 20 inch wheels ... felt like they took care of me. pretty quick transaction too .. they are fast here. read more

ABSOLITELY DISGUSTING!!! went to the dealer ship on Sunday. We were dealing with Edwin and Enrique. The car that we test drove was great we loved it and so we decided to talk numbers. The deal wasn't what we were looking for so we decided to go for the same car just a few less features, for which they gave an okay deal 36 mo/10k 1500 down and 475 monthly. We ended up walking away from it anyway. The next day, Monday, Enrique called me back and asked of we are still interested I said in the first car we were interested in, the white one, he said he will work on it and let me know. He didn't even bother calling me back. We already moved on and had a deal in progress with another dealership. Today, Tuesday, I got a call from Dustin the manager at this dealership, who wanted to sell me the car we wanted, he called me and told me 36mo/12k miles per year, $1000 down and $531 a month, I asked him if he can do any better he said he will try. Didn't get a call back so I called myself and got Andy Cortez who said he will help me since Dustin was busy. Andy called me back within about 1 hour and clearly said he cannot do the white car but the other car we were looking at he can do better. He called back again and clearly said I can do the the other car for 1000 down and he was between 480-490, at which point I said ok I'm coming pull the car up I'd like to see it again. We came Edwin (the original salesperson) had the car ready for us and we liked it and were ready to see the deal promised between 480-490. The deal I get presented is $512 a month. Now my math is pretty good and I don't see that those numbers are between 480 and 490. So I went directly to Andy and said hey this is now what we talked about and not what you said you are able to do. Again I get the runaround of well you know we already discounted blah blah blah. I say no work on it again but you clearly said between 480 and 490. He sarted arguing with me and said no i said 490ish. The next deal I get is $499.13. At this point I'm furious because I'm being taken for a fool. Edwin is now raising his voice at my husband who is telling him we drove down here for 480 490 not 499 and this is a waste of time and you guys are screwing us. Again I get the runaround of we already discounted and we want to make it work but we can't do anymore. Which is fine if you can't then you can't but don't call me and promise me nuumbers you can't do. I'm am very upset and just disgusted by this situation. It was handled very poorly on their part. They made me feel like an idiot telling me no I said I'm between 480 and 490ish well to me that is still not 512 or 499. There was no reason for me to waste my time coming down there and not get what I was told I would. read more

Sold my current car based on an agreed deal to lease a car and was supposed to be out of there in 30 minutes as we had picked the car previously and no selling was needed. Some two hours later the sales manager comes in saying that they couldn't do the deal and gives me a higher price. I was frustrated that I had sold my car on the premise on this deal and was waiting for two hours, but couldn't take it any longer when the manager lied to my face stating that they couldn't do the deal because it was a business lease and not a personal one. I left the dealer and got the follow up call from customer relations saying that they are going to review the deal and likely honor it. I did state that I may consider purchase that I may finance independently or look a fiance deal with them. I got a follow up call that they couldn't honor the initial agreed price as they were loosing $7000 on the deal when the difference in the lease price was $1000 for the entire lease. I said no problem, what about the finance deal? They said well we didn't present it because we don't want to do any other deal. Now they have ran my credit despite presenting me with a different deal and I don't see how that's appropriate.Needless to say they don't even know their own inventory. I would suggest you study and get other quotes and read the fine print. read more

They do not deserve a star I just had to click it so I could write a review. I came here to look at a jeep they would not let me test drive it I offered them a Rolex and a black diamond ring as good faith they said they do not want to put more miles on the car and this is for serious buyers. After talking to all of the managers that simply would not let me drive the car, they asked me if I had the money for it. I then turned around and left. With a black AMEX in my wallet and a check for $80,000 that my fiancé had in her wallet as a surprise gift for me. I just bought the new Porsche Cayenne sticker price of 120k instead of the $70,000 dollar jeep........ I feel bad to rat out your sales man but he told me that he took the car around the corner to drag race it. Doesn't that put miles on the car? read more

I just bought my 3rd car from these guys. Amazing service and easy to deal with. Jimmy Jauregui was the sales person that i dealt with, great guy and very straight forward. But the person who really always puts a great deal for you together is their general manger Eric Van Ace. The most amazing thing about these guys is that they will do everything for you via email and they do not pressure you to come in. read more

I have rarely written reviews for car dealers but the exceptional service by Hovannes Avagian compelled me to do so. He was kind and laid back during the sale portion of the process. The finance department was also fast and personable. What was most unique, however, was when a small piece of the rubber surrounding the window was discolored. Hovannes and his manager arranged for me to have a rental car and comped me tinting for my trouble. Hovannes came in on his day off to handle the repair and tinting. With a staff like this, I'd have to say definitely use this dealership! read more

First I'd like to say I purchased my vehicle here originally before new ownership and was very pleased with the level of customer service. This was about 6 months ago. I took my grand Cherokee in for routine maintenance along with correcting a recall. I didn't expect to leave my car but Terry the service department representative said they were backed up. They didn't have any rentals so they set me up with enterprise rental, so far so good. I was given expectations to be without my car for two days with ended up turning into 4. The real frustration started when I went back. There was no sense of direction in this place. Once again I dealt with Terry and although he seems to be on top of things he has no personality and forced to go through long periods of awkward silence. Next I was asked to check in with the cashier girl who was busy flirting with one of the employees. This was completely un professional and I litterarly stood there as she twirled her hair talking to her co worker. I'm giving 3 stars because the work was indeed dome and paid whay I was explained. I deducted two stars for the lack of chdtomer service and professionalism. I left my car for four days and it wasn't even washed out of courtesy. Came back extremely dusty like it wasn't worked on. I did not add this as a basis to my rating but I do think it is important to note. I have a brand new Jeep grand Cherokee and was set up with a cheap crossover that smelled like cigarettes. It is important to be aware who your partnered with and what their level of customer service is. If you want me to buy another car maybe set me up in a rental I can potentially buy. read more

My husband and I purchased our Certified pre owned Jeep Wrangler here; worst mistake we've ever made. It's been giving us problems since we received it. We love our vehicle but man coming here to get it fixed sucks. Some of the people here are so unprofessional and just plain rude. I'm especially shocked at how rude their customer service representatives are over the phone. They literally talk to you like you're a nuisance to them. **One of the ladies even hung up on my husband mid sentence because she" didn't like his tone of voice". We are calling you because the car you sold us is giving us problems frequently and you don't appreciate his tone of frustration?! Having to put up with that EVERY TIME you call them is not worth being a customer there. Especially for a car that keeps giving you problems. We will definitely will be taking our business elsewhere. My best advice for your dealership is clean out all your rude employees they are bad for business. Good customer service goes a long way. read more

We had such a horrible experience with Russell Westbrook. My husband and I were ready to buy a new car, desperate really since his car was on its last leg. Money was not an issue here. One of the salesmen here who shall remain nameless was working with us and found the car we wanted at another lot. We waited a few days for it to arrive and lo and behold at the 11th hour, we get a call that oops the car won't be arriving after all and that the other dealership decided to keep it. Ok fine, things happen. We then don't hear from our salesman again. We are calling and texting him. Wtf, you would think he'd want to make a sale, we were ready to BUY. Finally he calls us back and we start all over and once again he has located another car for us. We rush over on a weeknight and spend over an hour there while they try to actually find the car on their lot. You'd think they would have done this before we arrived. I eventually left but my husband stayed since he thought he'd be driving off with a new car. After another hour they still can't find the car on the lot so my husband had to uber home. And once again, we don't hear from our salesman again for days. We have now gone elsewhere and given our business to someone who wants it and have had such a smooth and seamless experience. I have never seen such a poorly run opeation with horrible customer service. read more

Came In with so much stress on my head thanx to Judith, Omar for their kindness awsomeeeee spot to come get anything done...thank u Jeep

I had to go in for my Dodge recalls and I was told that it would take about 4 hours, but when I arrived I was told it would take all day. Robert, who was the gentleman that assisted me, had let me know I could leave it over night no problem - and also let me know about their shuttle service. He was extremely polite and very customer service oriented. Thanks Robert! read more

I love the Russel Westbrook service department. Terry Cordova got my distress call last Saturday afternoon when my 2008 Dodge Caravan had a major issue. Alarms went off and I was stuck in Action not sure if I could drive the car to a service station -- or what to do. Terry helped me navigate getting the car towed from Acton to the dealership in Van Nuys. Once we made it to the dealership the tech team had the diagnosis within a couple of hours and Terry called me with the solution-- and the price. I picked the car up on Monday - the price was less than expected and it's running like new. Thank you, Thank you! read more