Wanted to applaud these people who helped me made things possible to swap/ trade-in a defective car. I was so frustrated of things happened to my first purchase and CESAR AGUILAR helped me w an honest opinion to trade-in a 2020 Porsche Macan. SAMI the Manager worked so hard to give me a better rate as well as EVELYN the FINANCE MANAGER. Find them and they will make things happen for you. read more

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I leased my first Giulia from this dealership two years ago and wanted to continue here since my initial experience working with these guys was so great. My second time around was EVEN BETTER. Luis Valdez, Sami, and Bagdan are true professionals, very reasonable and warm, and worked efficiently and effectively with us throughout the entire process. My boyfriend and I found a Giulia that we liked from the site, spoke with Luis Valdez throughout the day on text, and got to a great place in terms of finances even before we walked into the dealership, saving us a ton of time. We got to the dealership to wrap up final paperwork, and Luis couldn't have been more helpful in person, he made sure that we were looked after; and let us test drive a few other cars that we were curious about. We ended up loving a Stelvio...and worked with Luis, Sami, and Bagdan to lease BOTH cars!! They stayed with us until after the dealership closed to make sure that all of the paperwork was done and in good order, made sure all of our questions were answered, and made us feel very comfortable. My boyfriend and I are so happy with our cars and we will absolutely be coming back at the end of our leases for more. read more

Helpful and knowledge staff. Helped me get a new Alfa Romeo. HIGHLY Recommend Russell Westbrook Alfa Maserati and FIAT!

Top notch service and cars!! I contacted Russell Westbrook Maserati looking to lease a Ghibli. I was attentively helped by Swan and general manager Aram. Both very knowledgeable and caring, I knew I was in great hands. I expressed the style, color and offer I had in mind and they delivered! From the very start to the final delivery of my car, Swan was beyond amazing, truthful, caring and attentive. Honesty, integrity and attention to detail was always given by both by Aram and Swan. If you are looking to buy/lease an Alfa Romeo or Maserati this is the place to do so! The dream team ... Swan & Aram! Thank you!! read more

Van Nuys Maserati - Italian badassery - Car Dealers Near Me - Van Nuys, California

Would NOT sell the car we were interested in for the FULL PRICE listed on their website. Said they have to sell with extra incentives because they don't make any money on their cars. The sales person said there was a disclaimer on the price on the website that explains this. The first line of their disclaimer is quoted as "Used vehicle pricing includes all offers and incentives". So frustrating. Google strictly enforces product detail price listing in all ecommerce retailers. I can't believe they let car dealers get away with this. We ended up walking out and will never work with this car dealer who owns multiple other car brand dealerships in Los Angeles. read more

Van Nuys Maserati - Rip Off Alert - Car Dealers Near Me - Van Nuys, California

Previously, I took my Maserati Levante to a dealership in Pasadena for all maintenance, etc. But for the past a couple of years, I've been bringing my car to Van Nuys Maserati since my Service Advisor Carla has been exceptional. She provides constant updates via texts so I'm no longer completely in the dark during any repair/maintenance. Moreover, when I have questions or concerns she immediately communicates with the technicians and provides prompt responses for me. read more

The sales team is great but it is one person that ruins the whole tribe! Hope you never have to deal with the service department! Zero quality of service! you take the car there with one issue and you get it back with a few more! Make sure to inspect and take a picture of your cars before dropping for service both inside and out! The do not care about these cars whatsoever, put extra damages to your car and deny it at the end! The put tears on my dashboard and scratches on the info cluster LCD of the car and totally denied it! They supposedly fixed my leaky differential but after a week I have oil spills on my garage from the same spot of differential! Took it back and they took a look and said they can't see a leak! Well the techs that can't fix an issue the first time and add more damages to the car obviously may not see a leak in clear day! They told me to take my car to another dealership as they do not want to fix it and sent me away with a leaky differential. I will upload the pictures here and you readers be the judge if there is a leak or not! read more

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Went to Santa Monica location first and had no luck with anything. Came here and everything went so much better. Was able to find the car I wanted for the price I wanted to. Everyone was great that I worked with including lili, swan & Sami. Such nice people! Come here to get your car if you don't want a hassle! read more

Great selection of cars! I came in not knowing what I wanted and the team was so great helping me- was a nice experience for sure... I'd definitely recommend this place to a friend. #whatchipshortage? read more

So let me just tell you how disappointing this place is. I went to go pick up my oil and the people in that department super nice. Then I called to see if they could RESET the service light. The girl was really nice, but then she said there is a charge for that. Witch bte that's not a problem if it's a reasonable price. But NOOOO TO RESET THE LIGHT THEY WANT $230 dollars literally to connect the computer for 2 minutes to the car and press reset. Why is it disappointing!?? Well let's see if they charge per job it be way too over priced. And if they charged for their time it will also be too over priced.. so yeah I wouldn't do service here at all. With this said if you need your maserati oil light reset message me I'll do it So I guess you now know $230 dollars out of a $1200 oil change is to reset the light. read more

On Sunday 12-19-21 i want to thank Sami the manager & his team for helping me and my wife buy a 2019 dodge charger R/T. Sami understood my situation and did everything he can to make this deal happen. I would consider Sami a person that would go out of his way and go above and beyond for anyone if your serious about a buy. I 100% recommend this car dealer not only to purchase a Dodge Charger but any vehicle they have of your interest Sami and his team will work very hard to get you the best . Sami and team time thank you! Happy Holidays. read more

Van Nuys Maserati - 2019 Dodge Charger R/T - Car Dealers Near Me - Van Nuys, California

Customer service is terrible. When I purchased my vehicle they filed my warranty incorrectly leaving me with incomplete coverage. When I noticed this and contacted them about it they assured me it had been corrected. After speaking with the warranty company they informed me it hadn't been. I've now left close to 20 messages with the answering service and it's very clear I'm being ignored/avoided. This is unacceptable after spending such a large amount of money. read more

I set up and appointment to see if it be worth trading up for a preowned Ghibli, Karim in sales was more than helpful, he was able to explain everything in a great way, the test drive was a vibe and they gave me a great offer on my 2021 Toyota Camry! read more

Don't bring your car here. I called them to tell them my car was having issues, and Customer Service Rep on the phone asked if I needed a tow. I did, so they hooked me up with their "Maserati Roadside Assistance". Four hours later, they picked up the car, charging me $379 to tow the car 5.2 miles. And then the Service Manager tells me they can't look at the car for 10 days. I need that car for work. I don't have 10 days. They could/should have told me that before having me shell out almost $400 for a short tow. Ended up paying $125 to have the car towed (by a different tow company) to a nearby Maserati independent mechanic, who had the car running in 45 minutes. I need a new fuel pump, which will be $2K, but I'll have the car back in my hands, ready to drive home, in two days. Avoid Russell Westbrook Maserati, and go the the independent shop nearby. read more

pro tip don't buy a car at night. I noticed a few scratches on my new car but Swan i believe the operation manager followed up with me and i let him know my concerns. He was on top of it, he scheduled me in service and fixed it and followed up a week later and asked if i had any other concerns. i really appreciate it. amazing customer service! read more

Ok so this is my first time getting a Maserati, and I must admit I was a bit nervous, especially when all the "paperwork" was done online, but at the end, I got was I wanted along with outstanding costumer service. All my questions have been answered, the car was exactly "as seen", no tricks or hidden fees, no hassle, no waisted time "bargaining" at the dealership. Highly recommend this dealership to anyone looking to get into new Italian power and luxury. Thanks Russell Westbrook! read more

Cesar Aguilar was a very attentive salesman. We came in looking specifically for 1 used car we saw advertised, with a specific unmovable budget. We were able to get the car my daughter loved at the price we could afford. Poor guy stayed late on a Saturday to help us out, missing time with his daughter and family. We traveled 3 hours to look at this car, and we will return here again when we need another car, the service was that good. Mark in finance also gave us some great tips on budgeting and insurance, and also donated to us when there was trouble with the bank running my deposit. Thank you so much Mark, you are a true example of human kindness. And thank you Cesar for your exemplary service to us, and also your budgeting tips to my sweet daughter that she will take with her :) If they advertise a car you like, GO HERE!!! read more

I received the greatest service at this dealership while purchasing my Alfa Romeo. I had the pleasure of working with Vahag, a sales associate who was extremely helpful throughout the entire process. He was patient and understanding with exceptional customer service skills. The Manager, Mark and Finance Rep Sammy were extremely helpful throughout the process as well. I walked out beyond satisfied with my dream car. Every time I get into my new vehicle I'm thankful for the guys that helped me out with such an amazing deal! You guys rock! read more

Van Nuys Maserati - Car Dealers Near Me - Van Nuys, California

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Had the best experience with Diuon helping us out! He was very professional and informative. Thank you for all your help!

I wanted to give a five star review to Cesar Aguilar! He made this car buying process amazing! He helped me out so much! He honestly went above and beyond! I'm so happy with the car I got and came out more than satisfied! Thank you cedar! read more

Van Nuys Maserati - Car dealership - Car Dealers Near Me - Van Nuys, California

I made an appointment to take my car in. I had to wait three weeks because I needed a loaner car when I arrived and they check my car and they told me my appointment is without the loaner car after argument I'm back-and-forth. They finally found the car for me I drop off at $150,000 Maserati and they gave me a cheap small Alfaro. My car was at the shop for 29 days And I had to call back all the time and try to get update on what's going on with my car. They promised me that they will give me a bigger car a better car but I keep calling and they keep telling me they don't have a better loaner car Service. Service advisor was good and helpful now that he's a service manager I think it got to his head and he should not be the manager he promised something that he didn't deliver and finally after 29 days they didn't fix my car. I have to take the car to a different dealership. This place is horrible. It's dirty. Its old people are not helpful, I don't understand why Maserati let these people run the dealership it's beneath Maserati to this ugly old dealership with bad service and I promise you one star is a way too many stars they should get -100 stars read more

If I can put a zero I would .. I'm so disappointed with Russell Westbrook Maserati because I have come to them with a window situation on my 2019 1500 RAM Big Horn & it has been almost a month & resulting & the sales man Richard is giving me the run around & no resolution. read more

We just purchased a used BMW 540i M Series. William Murillo. He saw us walking in the car lot and came and approached us if we needed help. He was very professional and very cordial. He let us know that he's there to help us if we have questions and left us alone to look around and gave us our privacy. When we were ready we told him what we wanted to test drive the car. He explained the car's features and answered our questions about the car. It made our decision easier. Our experience with him was very good NO pressure and he knew what we wanted and what we can afford and he worked with our budget! It was such a wonderful experience with less drama and waiting. Thank you William and definitely will look you up when we're ready with another purchase! Westbrook Dealership is a Slam dunk!! - Romeo Jaramillo read more

I had the greatest experience going into this dealership due to Cesar Aguilar! Walking in not knowing anything, he is the best guy to go too. He goes in depth with everything and anything. He helps you understand every detail necessary and does not beat around the bush! He was so straight forward which I appreciated because I knew I was in great hands. Thank you so much for everything you did to help me purchase my new cars! It's a MUST to go to him when you are at this dealership to get the greatest deals as well as walking out so much knowledge (: read more

This Masserati dealer is a total fraud. They damaged my car and tried to blame it on me by circling a damage on my car walk around statement after initial signature was given. Here is the paperwork as an evidence. The Circle mark on my fender is added the day of my pick up with a different pen ink. But they didn't realize that I was going to pay very close attention to their scam. read more

Van Nuys Maserati - The circle marked on my fender is a scam. The X mark and the fender circle are two different pen inks. - Car Dealers Near Me - Van Nuys, California

This dealership is all smoke and mirrors. They want you in, make the sale and then have no follow through. I have things on my Due Bill/Owed to me that they have not delivered to me over a month and a half after I purchased my car from them. I have called them over 15 times, my sales person, their sales manager, and finance team will not answer or return the calls. My salesperson was Yass...nice, but not trustworthy. Do not buy from them. Shady. read more

My credit union was/is based out of AZ so I was having all sorts of difficulties finding a dealership willing to work with an outside C.U., enter Cesar and R.W. team. They found me an even better credit union with a lower APR and I kinda wish buying cars was like buying shoes, I'd deal exclusively with Cesar and his team and no one else. I can't recommend these guys enough. read more

The car was clean and pretty - uh, thanks. In retrospect, the alloted drive around the block was insufficient to gauge performance. Still, though no bargain, it was good enough, and I was prepared to pay cash. But the dealer evidently didn't even know the basic requirements of EV rebate law, and brusquely steered me into a lease rife with junk fees - convenient for him, however his breezy mistakes ended up costing me time, aggravation and a lot of money to rectify. For a month I called numerous times for a simple answer about the terms of the lease, but the only department who would ever answer was Sales. This dealership will not have your interests at heart -they're quick to take your money, but slow to answer the phone. read more

Swan is hands-down one of the best sales associates we've dealt with in our history of car buying. Made our transaction process quick, easy, and painless. Got a great car for an ever better price and will definitely come back again. Highly recommend Swan for any of your Russel Westbrook Alfa/Maserati needs here! read more

I never write reviews but I felt I needed to let management know how poorly they run their sales department. I walked into their showroom today wanting information regarding a Maserati SUV. A salesperson who helped me was very nice and explained that this was his second or third day on the job. I asked him if a manager could come over and give me an idea of what it would cost to lease this SUV. He walked over to two gentlemen and after about a minute told me they were too busy, meanwhile they were standing there drinking their soda and could care less about my inquiry. I said thank you to the salesperson and walked out. They have no idea who I was and had no interest in making any sort of contact for a possible future sale. I will never walk into that dealership again and if I can help it, never buy their product. Thought you should know, an unhappy car buyer read more

**** WONDERFUL **** Called **Perry** very informative and helpful!!!! Went to --- 3 DIFFERENT LOCATIONS --- before visiting the van nuys location, and LET ME TELL YOU, i should have made my way here form the GET GO!!! Well friends and fellow "Yelpers" I'm here to say....If your in the market for a Maserati you defiantly have to check this place out!!!! Eric thank you for approving my deal and making my life easier by not having to haggle!!! Thank you again to perry, Eric, and the Auto Gallery Family for the amazing experience!! I LOVE LOVE LOVE MY NEW CAR!!!! read more

I just want to say this is a amazing dealership I bought my car with Luis Valdez last week and honestly he is the most patient sells guy I meet at a dealership I have been to a lot of dealerships just to test drive cars and they were always pushy Luis Valdez I meet over a year ago when he first started and he was very chill not pushy at all I come back a year later remembering luis Valdez and his great work ethic to purchase a car and what a guy he helped me from beginning to end and now I am a big fan of this place and so is my family when my family is in the market for a car we are not looking forward but to come back to this dealership and specifically asking for Luis Valdez thank you Luis and we have much more business to do in the future!!!! read more

Only one star for this place because you need to select a star to add comment, but it deserves zero. Staff is beyond unprofessional and incapable of anything. They cancel any and all appointments on the regular without letting you know. When you call and they try to transfer you to the right person, all you get is an answering machine, they drive you in circles. Save yourself and go somewhere else!! read more

Such great service by their service dept. Friendly, efficient, hospitable while I waited. Elizabeth at the front is a sweetheart and was on top of my car and conscious of my time. Definitely recommend. read more

Many thanks to Karim Darcuiel & the entire Alfa Romeo/Maserati sales team for getting me into the car of my dreams! Karim was helpful, patient, and thorough! From the initial point of contact to the delivery of the car I was met with professionalism, integrity and an overall great dealership experience! read more

Great people! Great service, they helped me find my dream car and seamlessly, everyone was nice and friendly!

I was skeptical about coming to this dealer. Employees are rude, rude.. I took my car for service omg outrageous prices.. During this pandemic! Will not return. read more

The best in Van nuys/ LA area. I wouldn't go anywhere else the best sales and finance team. Thank you for everything Max you are AMAZING!! Highly recommend to buy your car from him he won't disappoint. read more

Thank you to the Team at RW Mazi in Van Nuys; Cesar and Patrick are amazing. I am so thankful for you all! Found my dream car online, contacted the store and they worked with me via my preferred contact method, TEXT, and told me all about this used SUV. I drove up; the car was exactly as described, crunched numbers and came to a deal within 15 minutes. Its easy, clean, and most importantly I got an incredible deal. This dealer has over 300 Used Vehicles in stock, they have what your looking for and will treat you right!!!! Thank You read more

Great Service ask for Mark and Anthony . Got my new Maserati. I'm so happy. This place Rocks!!!!