I appreciated Vixiene's honesty in not trying to get us to buy new AC units to replace our 20 year…read moreold ones. Per our request, he raised our AC units with additional concrete slabs, redid the outside piping and insulation and serviced our AC units. Very happy with his work and would recommend this company for all your AC and HVAC needs!

We have been working with Vixiene for many years now and he is our go-to guy for anything A/C…read morerelated! He responds quickly and has been able to stop by our house within a day or two every time we have needed his help. We have had small issues and bigger issues, such as replacing our entire A/C unit. Regardless of the problem, he had a solution, and the problem was truly fixed. It's not like going to a car mechanic where you pay them to fix something, and the issue arises again later. What we truly appreciate about him is his integrity and honesty. We feel like he truly cares about his clients and does not try to oversell or overcharge us. His pricing is reasonable and affordable. He works hard and is great at what he does. He is professional, knowledgeable, and experienced. We trust him and would highly recommend him to anyone!

My AC stopped cooling so I jumped on YELP to find a company. After reading the reviews of several…read morecompanies I called Smart Air. I explained my issue and they had a technician come out less than 90 mins later. My technician was Pete and he went to work right away. Pete was able to fix my issues & the repair did not break my bank. Pete was beyond professional and I would recommend Smart Air on his customer service alone. Hoping I never have to call Smart Air again but if I do I will be in good hands. This service was worth the value.

Quick, solid, accurate and honest work. Pete was excellent. Got the broken part under warranty…read moreand explained it all to me step by step.

I called Miguel to get a second opinion and quote for replacing the fan blower motor in my upstairs…read moreHVAC. Despite me calling him fairly late in the day (12:30 PM), he was at my house in less than two hours, inspecting the unit and checking on the availability of the new motor at the local warehouse. His quote to replace the motor was competitive, and he even included a tune up of my downstairs unit in the price. He had everything fixed and in good working order by 6:00 PM. I would do business with MJS again!

I had Miguel come to my house to check out why my upstairs unit wasn't cooling. It's cooling now. I…read moream a very happy camper, and I will be calling Miguel when I need him again. I was very pleased with the service from MJS.

I have been using Polar Express for several years now and they have always done an excellent job…read moreand gotten my issues taken care of quickly. Today I had a capacitor go out on one of my units. They came out that afternoon and replaced it and had the unit back up and running in under 20 minutes. They never try to upsell anything. They identify the issue and fix it quickly. I appreciate that kind of integrity with their technicians.

I asked them to check my rental property A/C that was not work properly…read more They stopped by and told me the coil has a leak and nor repairable and they asked for $3,400 to replace it. When I asked about the part number they said we don't know and also they refused to provide labor and materials break down. At the end they charged me $275 for Nothing. I hired another company and after inspection they said the outside condenser was dirty and they clean and serviced the AC and replaced the filter for $190. They're not a honest company and I'll clam this on the contractor license board .

I can not stress enough how amazing these guys are!!! A leak started in my daughters room and my…read morefather called another company to get an estimate while I was out of town and they estimated the repair at 16k!!! When he called to tell me - I immediately told him to not call anyone else and to call Texas Eagle! We have worked with Hussein for years and he has ALWAYS taken care of us! Honest, patient, explains everything and the cost is fair!! Our AC was repaired quickly with tons of communication and saved us tens of thousands of dollars! It means a lot these days to know there are still good honest workers that come in and do amazing work and not trying to hurt those in need of services. If you need work done and don't want to have to worry if you are being screwed over - CALL TEXAS EAGLE AC! I would give 100 stars if I could! Just absolutely amazing!!!

I posted my experience with this company before, but have new information, I called another AC…read morecompany who came and quickly determined that low freon was not the problem, but a restriction in the line. What a difference when you have a contractor with proper knowledge. He determined that the coil was under warranty and has the parts, I only have to pay for labor.

Antonio did a phenomenal job and came to the house right away. Antonio did a thorough inspection to…read moremake sure everything was working and explained the issue simply. Thank you!

Terrific company! Very responsive via Yelp message, even late at night. Quick appointments. Fair,…read moreflat price agreed to up front. Denis fixed my drain clog in no time and even showed me how to prevent it in the future. He went above and beyond. Highly recommend A++++!

After Harvey we had these folks come out and make sure the units had not been damaged as we failed…read moreto shut the units off when we evacuated. They come every 6 mos. to do a maintenance check up. Each service they arrive on time, they are courteous and consistent with the service person being the same on each occasion. Thus the CS is streamlined. Everybody knows you clean the AC coils in the Fall and the Spring. You buy the can of gunk, spray and wash. Oh wait, everyone knows to turn off breaker and the thermostat, right... that requires reading the instructions on the can. Not mentioning any names on who fails to read instructions. Guests are arriving the following day and they cannot all sleep in the wine chiller. Houston heat is serious, this company responded and resolved the issue with the breaker. Hats off Jason. Trip charge was the least of the stress. Crisis resolved.

PROS: - Polite people who tried to be helpful…read more CONS: - The quote could have been provided over the phone. - Didn't confirm requested work scope over the phone. - Requesting an $80 non-refundable deposit and then offering an unreasonable estimate soured my opinion of Air Express/McWilliams (~$1,300 offered vs ~$519 from a competitor). I requested a quote for home modifications to enable use of a portable backup generator: 1. Panel interlock switch. 2. A/C soft start kit to reduce the number of amps required to start. 3. Add a tee, valve, and quick connect to the natural gas line to allow the generator to run on gas. In order to get a quote, they said I needed to have somebody stop by. $80 charge to visit. I agreed and set up an appointment, with intention to accept their quote. They seemed like a high quality company to me. When the Air Express/McWilliams rep arrived, he provided a $1,300 quote for the soft start kit from beside his truck. He never even looked at the A/C. Compare this to ~$519 and ~$600 from two other service providers (Air Oracle was the cheapest). I said that this was far more expensive than other quotes, and asked why the price was so much higher. The rep simply mentioned that Air Express/McWilliams is a big company with high overhead. I'm willing to pay more for value, but if the only difference is company overhead, then my answer is "no". I went with Air Oracle instead to do the soft start kit install. It was an excellent experience from start to finish and I appreciated that they confirmed my generator will be able to start the A/C now. It was such a good experience that I will likely sign up for their annual maintenance package. Regarding the panel interlock switch, the Air Express/McWillams rep told me that they don't do electrical work. He mentioned that the dispatcher included something like this in the work request, but he wasn't sure exactly what I needed. This could have been a great time to call me prior to the appointment. While at my home, the rep kindly provided the contact info for an electrician. Instead, I went with a company called Lee Services. They will install next week. Their quoted price was competitive in comparison, and I have a lot of confidence that everything will be done to local code requirements. Finally, the Air Express/McWilliams rep said that changes to the gas line would require a second visit at additional cost. I declined and went with Tony's Plumbing. Excellent service; they went over the work and confirmed local requirements to have it done properly. They also confirmed that my line would be able to provide enough gas for the generator to run at the rated capacity. So really, Air Express/McWilliams set up an appointment without confirming they they understood my requested work scope. They also didn't tell me that they couldn't do all of the requested work prior to the appointment. After the visit I received an email asking for feedback on my visit. The email link sent me to a web page that offered to have someone contact me to make things right. I explained the situation on the web form and asked for my $80 back one week ago. No reply. I don't like to provide negative reviews, and am sure that Air Express/McWilliams would want to make things right by refunding my $80 deposit. Perhaps they need more time to get back to me. I'm hoping that all who read this take note to get as much information on the phone as possible so you're not surprised.