Dr. Lippincott is a wonderful doctor here. He's kind, thorough and, most importantly, he cares about his patients.I trust him and I'm always happy to see him when I visit the office. A few months ago he performed a gastronomy on my dog Riley. He again was very thorough and did not make me jump into surgery or anything like that. He was very informative about what to do in the next 24 hours to monitor Riley. Everything he told me to do was very clear, and he asked me if such-and-such wasn't okay by the next day, to come back. I followed the doctor's orders, and sure enough, symptoms persisted and Riley needed the surgery the next day. I guess my point is that he really cared about my dog and stressed the importance of taking the necessary steps first before resorting to surgery. I never felt rushed into putting him under the knife. He also followed up after the surgery several times to check RIley's health. Just overall a nice, trustworthy doctor. I did not know about the VCA thing; however, I've been going there for three years, I went today, and everything to me was business as usual. Front desk is always pleasant, and I don't ever wait more than 10 minutes for anything. I don't feel as though I've ever been "up-charged." I believe them to be fair and do what's best for the animals. Although I usually do not have to wait long -- they are a walk-in facility, no appointments -- I also go in the late mornings or early afternoons. I'm sure if you are going at 5pm or later there will be a longer wait, or also on weekends. But I find it to be a better system than taking appointments. Appointments usually run late and sometimes you just need to see a doctor now! When Riley was first having symptoms of having a foreign body, another vet's office nearby turned me away. I just could not believe at the time how little they cared about me or my dog. Go here! Great vet's office in Pasadena. read more

I want to thank Dr. Sun and all the staff at VCA Foothill. They are professional, helpful and caring. I took my cat in because she was having trouble breathing. I went on a Saturday morning at around 6:45 am to put my name down. I was the 6th in line. The staff put out a sign-in sheet around 7:30 am. I got a call around 8 from a staff and she went through the check-in process with me. Right after I dropped off my cat, they checked her and called me immediately to let me know about her conditions and what treatments they're going to give her. Dr. Sun is very knowledgeable and patient. She called me several time that day to explain and update my cat's status to me. My cat hates taking medicine. Dr. Sun and the staff helped me get the medication compounded with chicken flavor. I have been to several veterinary hospitals around San Gabriel Valley. I would say VCA Foothill is the most efficient and professional vet that I have ever been to. It's even more impressive that they are doing such a good job with attentive and caring attitude! read more

It was hard for me to come here. Every year my German Shepherd has to go to my local vet in Temple City, get the same treatment, and it always costs upwards of $200. This vet has a reputation for being good but definitely hurting the wallet. So, I decided to try and find a place that was just as good, but more reasonable. Wow, I hit the jackpot here. The front office staff was excellent, the waiting room was crowded with happy customers who were dealt with in a friendly manner, and the way they send you to a waiting room really makes you feel welcome. I am a definite continuing future client! Oh, and the bill came to $144, a full $50 less than what I paid closer to home. read more

The most caring veterinary hospital I've taken a pet too. I had to put my beloved Biscuit down there and the vet was as caring and sympathetic as I could have hoped for read more

We've brought our cat here since we found her years ago. It's a very popular vet in the area, so expect to wait a while when you come. They have a comfortable seating area, and it's spacey, so I've never had an issue finding a seat while I'm waiting. They also have good relevant magazines, so every time I go I read the new Cat Fancy. It's also just a nice space, and is very clean. The facility looks like a cabin, and it's nice and cozy inside. The service is very good. We've seen at least 4 different doctors, and I don't have anything bad to say about any of them. They clearly love their animals here, and I trust them. read more

Last week our dog was sick and after trying to get him in at our regular vet and another vet's office, we were referred here. The service was very attentive. There were a few other animals in the waiting room, but we didn't have to wait long to be seen. Dr. O'Dwyer was very thorough and kind but straightforward, which we appreciated. She did an initial exam of our dog and asked that we leave him so they could do x-rays. She promised that she would make sure they were done before she went on her lunch break. We left and she called us less than an hour later. When we returned to the hospital, she showed us the x-rays and very clearly told us what was wrong with our dog, what our options were and her recommendation. It ended up that our best option was to have him put down and she was very apologetic and sympathetic. She gave us time to say goodbye to him and let us know what our options were for being with him when he was put down and what would be done with him afterward. In a moment of panic, our dog bit my boyfriend's hand and the staff was just as attentive to getting him an ice pack and aspirin and making sure he was okay as they were to making sure that our dog's departure was peaceful. When we left there that day we thought it was the last contact we would have with the clinic, but today in the mail we received a nice personalized, handwritten sympathy card. We were grateful for such reliable, good, professional care. If we ever find ourselves with pets again, we know who our vet will be. read more

I took my dog here for a check up. The dog was excited and made it difficult for the Vet to examine her. I was not impressed with how the Vet handled the dog at all. I mentioned to the Vet that she had a bit of mushy stools and she immediately said the dog needed an antibiotic and to also bring in a stool sample. I questioned the use of the antibiotic and the Vet just kept saying it will help harden the stool. I should have refused it (and the $$ it cost), but I took the antibiotic and didn't end up administering it to my dog (after doing some research online). The issues with the dog ended up being due to changing up her food too drastically and her issues cleared up with some advice from the nice people at "I Dig my Dog" next door. A few days after the initial visit, I brought in a stool sample. The office was busy and the people at the front desk did not look like they enjoyed their job. I watched a different doctor come out and talk to one of the staff members and he seemed annoyed and bossy. I was not impressed watching the front desk staff help other people - one gentleman was bringing in his dog for a bath and the staff impatiently snapped at him "which one?!" - he asked what his options were and she rattled them off with no real description... When it was my turn to be helped, I had no problems, however - I never got a call with the results (like I was promised). I had to follow-up on my own. The sample was negative - which further proved to me the expense in paying for the antibiotic was a waste and I'm glad I didn't give it to her! I will not be back to this office and hope to find a Vet I can go to in the future. read more

While waiting on your sidewalk to make an appointment the entire line, specifically the man behind me, was threatened by a transient that walked up with a tire iron and an angry attitude. We were able to convince him to leave and two weeks later he was arrested for beating a woman outside Target. My dog that I could not get in I took to Eye Care for Animals and they did a graft on his eye - which needed treatment immediately. They were fantastic in response and caring. Unlike you all. That did not use to be the case. People knew and liked our animals now we are strangers. We did finally get both our dogs in and the expertise was good the Doc was good. We had to wait a month for the appointment but we were able to make one at least by phone. Once we got in no problem with the treatment or advice. That's not my issue. You have too many clients and your customer service sucks. We've been taking our dogs and cats there for 14 years you gave up boarding and just choose a select few of your endless list of clients to see each day. That needs to change. read more

Today we brought our sweet dog for a health visit. This entire visit was unacceptable. We have had dogs and cats for over 40 years. Today, we were unable to conduct a visit with the veterinarian directly. We were informed we had to leave our dog and not have any conduct/discussion with the veterinarian about the vis it. Instead, we were advised that we had to leave and pick up our dog and received a second hand report from one of the staff-not the veterinarian. It was obvious that our dog was traumatized as she was acting very stressed when she came home. This is not a pet-centric veterinary service. How could they possibly enable this type of service to be acceptable. It is not unlike to insist parents to leave their child with the pediatrician and be not allowed to participate in the visit. This is our last visit and we will seek a more pet-friendly environment wherein this type of service would not be acceptable. This is the last straw. Previously, when we went to the veterinarian, we never saw the same veterinarian, which is not appropriate as well. read more

The people here are very rude. They do not even know how to treat a customer and give you the loop around on the phone. If they can't even treat a customer right what makes you think they will treat your pet right? read more

this has been my default vet for the last few pets I've had. They have been quality and reliable in assessing the health of my pets. I do think since it became more of a true vca vet vs the original private practice, it lost some of its personality and uniqueness that it had but, I still appreciate their quality service Dr. Hows is my doctor of choice as I think she's most in tune with my dog and more capable to know what's right. They aren't the cheapest place in town but I'm OK with their service and location as being my primary solution. read more

Review is for vet services only: While living in Pasadena, I brought my Golden Retriever to Foothill vet for all his care ( 13 years - from the day I picked him from the shelter at 1 1/2 years old till we had to put him down). Dr. Andrews is my favorite -incredibly warm and caring. Dr. Lippincott and Dr. Bell are wonderful too. The support staff are very nice and helpful. The cons are the small, often overcrowded waiting area and higher prices. Review for boarding facilities: ZERO STARS!!!! DO NOT BOARD YOUR PET HERE!!!!!!! My second rescue dog was left here for a weekend and my mistake for not looking at the facilities. She hated it so much she tried to claw her way on the cage and ripped off her dew claw (the little curled claw on the inside of her paw). They never called me probably because no one bothered to check on her! We found out only when we picked her up!! It was such a bad wound it was all wrapped up and she had to e on antibiotics. and had to go back to have her dressing changed... and they CHARGED us for this! I tried to reason with them and finally settled on paying for just bandages and the antibiotics. Ridiculous!!! Worse, I felt horrible for subjecting my dog to it all and realized my old Golden must have suffered in their boarding facilities too (he was there twice). i repeat - DO NOT BOARD YOUR PETS HERE!!! read more

Just got a kitty recently. I went to Foothill Vet Hospital with a little bit of doubt because it is 4 stars with a few bad reviews. The visits changed my mind, the receptionists were very welcoming. I was seen by Dr. Andrews, she's very friendly as well and it's nice to know that she's also a cat-owner herself. The second visit was for the vaccine shot, it was two weeks after the first visit. It was slightly crowded and took a while to get to the reception desk. I was seen by Dr. Andrews again and she remembers my cat, which made me feel great about picking this place. read more

I want to love this place, I really do, but they've compromised my dog's health too many times and the front desk staff can be rude and ignore you until you say something. I have an English bulldog and DR STEIN gave her meds for an eye infection that resulted in me rushing her to the ER after 2 days. The vets at ER couldn't believe it when I showed them the meds DR STEIN prescribed her and noted that there were steroids in the meds which were guaranteed to make her worse. She almost lost her eye and when I brought it up to the VCA staff at the next checkup they acted like it was no big deal which I couldn't believe. My family has taken all our family dogs to VCA Pasadena but after the negligence shown by DR STEIN (seriously, how is this guy still employed here??) and the rudeness of the staff I convinced them all to switch providers. I actually want my dog to live a long, happy life so I obviously will not be taking her there ever again. And a tip from me to you: if you HAVE to come here, do NOT see DR STEIN. Like other reviewers have stated, he's terrible and has no idea what he's doing or what meds he's giving out. read more

I started coming here when my dog needed to see a vet on short notice and her regular guy wasn't available. I became a fan when Dr. Bell (the owner?) diagnosed and was able to treat a rare condition in my 10-year-old boxer. My formerly weak and feeble Emma has been reverse-aging ever since. Because there are no appointments, the wait can be a little longer on a Saturday than a regular vet, but not much. And the receptionists can recommend better times to visit. The staff is friendly enough and shows an interest in my dog. read more

Gosh - this is a great vet. They are lovely to my cats and the doctors are amazing. But after 3 times of shlepping my cat to the vet at 7 in the morning, only to find out they are already full and it hasn't even opened yet....I'm so done. I understand why they're so busy (they're good vets) and I totally get why they are a walk-in clinic but maybe put a wait time on their website because when you call just for information, you're put on hold too. read more

I've been going here for quite some time, probably 10 years or more. I hadn't brought my cats in for anything in quite some time and decided to go back when I started caring for a newborn abandoned kitten that a friend found and gave me. I was extremely nervous, as I hadn't taken care of a newborn in prob 7 years and this one was a day old when found. It had been 3 days without going poop (even with stimulation), so I thought I'd bring it in for a check up and see if they could help. The vet was extremely helpful and explained everything very well to me. She also stimulated the kitten for me, and I could notice a change in the kitten, so I am sure the kitten was relieved as well! As we were leaving, they let me know there would be no charge! I was so appreciative of that, as I have spent a lot of money over the years raising orphans as well as my own cats and I was expecting, at least, an office visit charge. I think they appreciate anyone rescuing a newborn. They really seem to care about what they are doing, I will keep coming back! read more

VCA Foothill Veterinary Hospital - Happy Kitten, thanks VCA! - Veterinarians Near Me - Pasadena, California

I really can't thank Dr. Howes and the rest of the staff for how wonderful and caring they were through a tough time. Our cat, Kyoki, was nearly 21 years old, and had finally started to show some of the telltale signs of kidney failure (drinking lots of water, losing her balance, having a tough time keeping down food). We took her in to see the doctor, knowing that her time was probably getting close. Dr. Howes was wonderful. Kyoki didn't usually like strangers touching her, but Dr. Howes was so gentle with her that she seemed to feel she could trust her. The doctor explained what was going on and what we could expect. She told us what we could do to keep her comfortable for a little while longer, and we were able to have a few more good weeks with her. When the time finally came, Dr. Howes and the staff handled it with a sensitivity I've never seen before in a vet. It's the little things that matter at a time like that - being able to do the paperwork in private, and beforehand, rather than at the front desk. Being allowed to wait privately in a room, so we could say our goodbyes, and then being allowed to stay in the room as long as we needed to afterward. It was difficult, but the care and sensitivity they showed really helped. I'm so grateful that we found this vet. read more

Been taking my pets here since I was young, now that I live on my own, I can appreciate a good vet. I feel like they really care about my animals and even my family when we had to put down our dog. I highly recommend bringing your pet here Thanks so much to the staff! read more

I've taken three kittens here for check-ups and surgery. Overall, they have a great demeanor and treat the animals really well. Everyone truly seems to love the animals and so I feel comfortable coming here regularly and even leaving my cats with them (which is more than I can say for other places I've been). They do walk-ins only and I've never waited more than five minutes when I've come in, even if there are quite a few other people in the waiting area. Everything is clean and it's not loud, like some hospitals get. I would say they have regular vet prices, maybe slightly lower. They gave me a free kitten exam when I brought in one kitten I found, but other things have been more expensive. Still, they are reasonable considering how expensive pet care is in general. If you want a friendly, positive, and simple experience, check them out! read more

We love this place. Dr Andrews is the best. She is always attentive, informative and never pushes any meds that are not needed. My fur baby Theodore loves seeing her, even though he gets shots every time we go there. The front desk is always friendly and quick to respond to my calls. Thank you for taking such a good care of my Theo read more

VCA Foothill Veterinary Hospital - Waiting for our turn - Veterinarians Near Me - Pasadena, California

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All of the vets here are very kind and great with my dogs. When I rescued my dogs, they were in poor health. The vets here have helped transform them into strong, healthy and happy dogs. Skin conditions, giardia, bad teeth, and tummy troubles have all been dealt with in an efficient and caring manner. I've had Dr. Beyer the most and she is super sweet and knowledgable. Two thumbs up! read more

I still love these vets :) Brought my 6 pound mini pinscher in last month because I could tell she was having oral pain. I figured she'd need a tooth pulled and while she was going to be put under I also opted for a tooth cleaning to help avoid any future decay and to potentially help with her 'death breath', as we so fittingly termed it ;) I was nothing short of terrified to put my 6 pound, 11 year old dog under anesthesia but I knew I had to. After all was said and done... she came out of it fine, with no complications and, almost better yet, no more death breath! Completely gone. It was all from the dead tooth (which was in fact pulled) and after being put on antibiotics and pain meds (as need be for a few days) she healed perfectly. Never better. I'm so relieved it went well and her teeth also look beautiful again... completely white. Again, huge thanks VCA!!! read more

So great, the staff here is friendly and gives great care. The only downside is there are no appointments so it's walk in only and it can get crowded fast. They're pretty efficient though and pretty affordable. Keep your pets healthy! read more

I took my cat to this hospital early on a Tuesday and there was no waiting at all. Dr. Carrie Howes is the best. She was so sweet and kind to my cat who was suffering so much. Dr. Howes diagnosed a bladder infection. I was charged a lot, but I felt that these tests were necessary for a proper diagnosis. I was given some antibiotic pills, and now my cat is fine. read more

I have been a client of this vet for over 20 years, and I have enjoyed bringing our dogs here over the years. Currently, we have three dogs, so we tend to spend time at Foothill Vet. of all the vets, Dr. Andrews is our personal favorite. she is wonderful with the animals and the owners too. she really treats our dogs like they are her favorites, I'm sure she does that with all of her clients. I love the fact that you don't need an appointment, just show up, and they will get you in to a waiting room pretty quickly. I was concerned when the good old Foothill Vet switched over to VCA Foothill Vet, but the transition has been smooth, and I really like the improved record keeping and vaccination reminders that now get sent our under VCA. and best of all, the Vets at Foothill have remained as wonderful as ever, even though the clinic is now owned by a mega conglomerate. At times the front office staff can seem curt and rushed, but I give them the benefit of the doubt, unlike another recent reviewer. at times, the front office can be loud with dogs barking and lots of clients lined up. but my secret is to get there early in the morning, and avoid going there at all on Saturdays. anyway, I really love this place, and so do our dogs. read more

I've been going to a nearby veterinary clinic and was looking for another one as I haven't been satisfied with the care my pup (Brody) has been receiving. Yesterday was my first time at VCA and I was in a bind. My pup (who's not really a pup but more like 9.5 years old) seemed very subdued from the start of the day. I realized by midday that he seemed to be walking a bit more gingerly than usual and when I scratched his neck he would yelp in pain. When 1pm rolled around and he did not seem to be getting any better, I started calling around to different clinics to see if I could bring him in. VCA is walk-in ONLY. They take reservations for surgeries but that's it. Brody can get a little worked up and anxious around other dogs so I let the front desk know and they came out to the parking lot to grab us once a room was available. I arrived at 2:15 and only had to wait about 5 minutes! From other reviews, I get the notion that I may have gotten lucky this time. Dr. Bell came in and calmly listened as I explained what was going on with Brody. He then did the most thorough exam of him I had ever seen at a veterinary clinic in Pasadena. After the exam which included an ultrasound on Brody's abdomen to check for a potential growth, Dr. Bell recommended 2 medications. Prednisone for inflammation and a muscle relaxant. He didn't push for an x-ray because from the examination, he thought the pain was most likely muscle related and not a structural issue. I never felt rushed by Dr. Bell and felt that he took the time to listen and do a proper exam, all while answering any questions I had. As it was my first time there, the office visit fee (~$50) was waived and I walked away paying ~$30 for medication. I will DEFINITELY be coming back for Brody's annual check up and shots. read more

There's a reason why there's always a long line for this place. I have had great experiences from the previous visits with Dr Howes and Dr Smiley despite the wait. The staff are friendly and always patient answering my questions over the phone especially during COVID. They had previously prescribed my pup meds to help with her anxiety and fear aggression. We tried meds at home as prescribed and didn't see a difference. Today we decided to play with her at the dog park to get her extra tired before dropping her off to get her shots. After dropping her off we received a call from a different doctor asking if we could help her get a muzzle on. After we put the muzzle on we immediately get another call from this new doctor explaining how I adopted a dog that is at risk to others and mentally not normal. First off, we are responsible pet parents and second we already know our pup is not a typical dog. She then tells me she is only going to tell me once that I can't bring my dog again if I don't medicate her. Well lady, our scared pup has been seen by others without being medicated and no one has ever been bitten or had any issues. I understand we are living in some stressful times, I am just as stressed trying to get my dog vaccinated and I can't be in the room with her. I already mentioned several times to the staff if my dog won't let you exam her please just give her the shots. (She was just there in Feb!) No I don't want you to get hurt by my dog. She has a muzzle on and if you don't feel safe touching her then don't. I just need her shots! In a nut shell I won't be coming back. Like humans, not all dogs are the same. Yes we know we adopted a dog who's special and scared of strangers. We have been working with her and with a professional trainer who specializes in dog psychology. I don't appreciate the kind of tone and lack of empathy I was given. Super rude. Thanks to the rest of the staff and Dr Howes and Dr Smiley for being so patient and kind to our special pup! read more

The good thing about this vet is that it is walk-in only...but the downside is the long waiting time which is not prioritized by the time that you come in (it seems). Vet was friendly, but just appeared to want to charge me for services in order from most expensive to least. I don't know if that was necessary or not. Long story short, I took my sick 3mos old puppy in for vomiting white/yellow foam, and tummy upset with bloody diarrhea. She was given medicine and a parvo test was ran, only to find out later (through my own research) that she actually is severely allergic to grain. So that was $200 out the door. read more

No this is not the cheapest vet but I felt like they genuinely cared for my dogs and they've always been pretty consistent. Dr. Lipincot is the best vet ever and really genuine. Highly recommended. read more

We have been taking our cat Simba (for past 2 years) and dog Molly (golden retriever) for past 12 years. While at first I thought the "no appointment" set up meant it would be a mill and no individual attention . . . it was not. Simba had problems as a kitten due to us getting her from a pet store (she was mixed and was only $80 but they got her from a kitten breeder mill when the mom cat got pregnant by "a local Tom") and they figured out the changes to her diet needed to get rid of chronic diarrhea. As for Molly, she's a thin Golden who gets lots of walks & has had few health issues over hte years and I've spent little on vet bills over the last 12 years. But I am prompted to write this because when I sent my assistant in with Molly with some typed questions, I received an AMAZING detailed response from Geoff Stein DVM that was better than I could have imagined. For the $88 fee (including $30 for medication), it seemed like it took 20 minutes just to type out all the information. I was SO impressed -- and the amazing thing is that Molly cannot get treated at Foothill since it requires a vet dentist. So it wasn't like they were talking me into treatment that would benefit them. I do not know anyone who works there but if I posted a photo of this 5 paragaraph single space 1 page explanation by Dr. Geogg Stein DVM of Molly's "Acanthomatous Epulis" which still needs further confirmation, her arthritis, her lipoma and anasethesia issues IF surgery were needed, you would be very impressed. My fav part of letter (as a woman who's recently joined the 50 cent age club) is that when I asked in my list of questions if "Molly was too old fro anesthesia?", he wrote: "Age is not a disease." lol - So why do all the companies for beauty products say it's "anti-aging"? If you don't age at all, you're not living. Dr. Stein wrote: "There is no such thing as "too old for anesthesia" but there is "too ill or infirm for anesthesia." Great letter and the time and detail show a very caring vet. Even when I had my assistant bring the dog in because I had to work - he took the time to write. How does it get better? Deserves 6 stars. Thanks again Dr. Geoff!! read more

Just got my pups third round of shots and had a great experience. Dr Andrews is very nice and personable with both me and my pet. As far as vaccinations and other minor things like this, I highly recommend this clinic for both service and low cost on shots! read more

I went and didn't know how much they charged until I actually got the bill they did their job and actually checked if my pet was okay she was but don't go if you don't have a lot of money on you for a literally check up and blood samples that they did cost me over $948 dollars all I had on me was birthday money that I had saved up I really not recommend coming here if you don't have much on you :/ read more

This is the best vet in the Pasadena and San Gabriel valley area!! Dr. Rickart and the staff there helped me and my family through cancer in our dog deceased dog and now are the primary care for our new puppy. Their, walk in - first come first serve schedule is ideal. I rarely wait longer than 10 min (unless there is an emergency) and everyone knows us by name!! Lots of parking, great staff, very affordable and I always leave feeling like they truly care about me and my dog. I highly recommend! Docs are like appts there, it's first come first serve. If you want to see a specific doc, then an appt is necessary. read more

Absolutely fantastic staff, and huge shout out to Dr. Andrews. They are always quick to act and are super caring. Prices are reasonable, too. read more

The best decision i made this year was to bring my dog to VCA!! The entire experience was A+, I loved how the dr printed out the allergy treatment options, different medications and the cost. I felt so comfortable and was able to check out without spending several hundred dollars! Its been a few weeks now and the allergies are not a problem anymore! read more

VCA Foothill Veterinary Hospital - Sasha feeling so much better after her allergy injection - Veterinarians Near Me - Pasadena, California

Kind staff! Very helpful for my first visit. My cocker spaniel is very shy but she felt comfortable in this environment.

These guys were great! We wanted to get our dog the vaccine for dog flu and called 6 places before someone finally recommended VCA Foothill to us. I'm so glad they did! They clearly care about animals, and they have great customer service. They're well stocked, friendly and know what they're doing. I trust them with my dog, you can too! read more

I have been taking my dogs to Foothill veterinary hospital for years. Over a year ago, my older dog was not feeling well. I saw Dr. Rickard who spent a great deal of time and ordered various blood work to determine the problem. She determined that my dog has Cushings disease and she put her on the appropriate meds. Any time she runs any blood work she always calls and gives me the results. Ever since my first visit with Dr. Rickard, I always ask for her even if it means I have to wait a little longer. She is the best! I wish they would start making appointments instead of the walk-in policy they currently have. read more

Dr. Kwan was super great with my poor sick cat. He was kind and caring. Highly recommend. This isn't our usual vet but they couldn't get us in today and I needed a vet ASAP. VCA is walkins only. Paid a small fortune but I didn't feel pressured at all and I feel like the care we received was top notch. read more