$1000 for the vet to say she had no answers but that such an old dog (8 yrs. Old) had a very bad prognosis. She insisted he was MUCH older than that. My dogcould pull me off balance easily,, take off if his prey drive was engaged so I had to run a few steps with him until I could bring him out of his lizard brain to his normal, sweet, attentive. This was a rare occurrence and I didn't discipline him for it, just refreshed his training. 6' men had to hold tight when squirrels or cats took off in flight, so, all this to say, my dog was fit enough that he could best fit men. He was my best friend. But, when the vet gave up on him at about 3 am but said for another $1500 she could do more tests and he could stay tthere overnight when it was almost dawn, It seemed I had no good choices, he was too weak to travel and too sick and I feared it would instigate a nother round of ceaseless seizures which I couldnt put him through. I don't have unlimited resources - it felt like I wqs trapped. Yhey clearly didn't want to treat him, too difficult and tiime costly. They could see quite a few dogs in the time it would take to treat mine properly or perform a surgery if necessary. Or perform more diagnostic tests to find out the exact cause of the grand mal seizures he had that started the fateful journey of his ultimate demise. I fully believe it was a monetary decision based on a very short cursory exam in which they asked me nothing. My best friend and legit service animal and medical alert dog is dead. My dog was able to detect the prodrome phase of the migraines I get 15 tp 20 days a monthp. He was so much more. i will never forgive this grossly negligent malpractice. A franchise ER seems doomed to fail, at the very least, they will fail more people like me. Don't be assuaged by smiles and condolences. Judge the action, the steps they take. read more

kind and caring when we had a very difficult decision. We felt t was time to let Dexter go in peace, Every single staff member was loving towards him, They all treated him as if he might have been one of their own, Thankyou to Jennifer, the assisting staff and Dr Johnson. Goodbye my little boy. I love you read more

The doctors, nurses, and the entire staff were AMAZING! They did everything to bring my dog back to me. We spent the entire weekend there and felt comfortable every minute. I loved that they were attentive and allowed us to be with our dog the entire time there. VEG is the best emergency veterinary hospital in Austin! read more

Top notch pet ER. All the staff was so kind and loving towards my pet. I didn't have a long wait and I loved the open environment. Stella had a UTI and was in a lot of pain. They immediately got us in and began examining her. Highly recommend should you ever need an emergency vet! read more

VEG ER for Pets - Stella at VEG - Emergency Pet Hospital Near Me - Austin, Texas

I took my cat here after he ate a lily and this staff was beyond amazing. They were kind and patient every single nurse/ doctor i talked with was so nice. They are open 24 hours and answered every time i called with my annoying questions and kept me updated through the days. Great ER read more

I would give this place 100 stars if I could. Caring, compassionate, knowledgeable staff who made the traumatic experience of my cat's medical emergency much less painful. I am forever grateful to the staff at Veterinary Emergency Group and will never take my animals anywhere else. read more

Wow! You can tell they all love what they do by the amount of care they show our pets and owners. Jonesy had stones in his urine that obstructed his ability to use the bathroom. This facility was amazing! I would highly recommend this place for your pets emergency needs. Thank you Dr Johnson and Austin/Lamar Team, Jonesy is doing well and recovering nicely. read more

VEG ER for Pets - Recovering 1 week after - Emergency Pet Hospital Near Me - Austin, Texas

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I give this three stars while they were really helpful and assisted my pet accordingly, it took damn near all night before we were able to go home. My puppy had a stomach issue and was pooping a lot (mud butt bad). I arrived at 2:30 am and didn't get to leave til close to 7am. It's not like he had surgery. He was given a probiotic and fiber to take at home. It also cost over 1000 dollars to get him treated when I was used to emergency services at other Austin locations only costing 400 max and that still counted for arriving middle of the night read more

Amazing vet ER facility!! 10/10 recommend. Mike induced our dobie who ingested a tennis ball, he was great!! All of the staff was wonderful and really nice. If we ever have an emergency we'll definitely come back to this facility. Thank you Veterinary Emergency Group! read more

My cat woke up crying one day and I brought her in since it was Sunday and no one else was open. I was also desperate, she was very lethargic and wasn't standing on her own but she still was reaching out for me and squeezing my finger when I put it under her paw. When I came in the doctor automatically told me my cat was very critical. They were not able to help her. She then tells me while saying whatever is happening to my cat was something I was "brushing under the rug" I explained to her that my cat was still eating and drinking water up until that night before and I felt as if she didn't believe me. I also didn't like that she's telling me this in front of everyone. I felt humiliated as if she was blaming me for what was happening. She was telling me now they couldn't get an IV in her because of how dehydrated and was not reacting to anything, she was pretty much like she is going to die. When they took me into a private room to be with my cat before they put her down they automatically started talking the prices about cremation. I personally am very against cremation but in the moment was never given the option to not have her cremated. Under all the stress and emotions I was feeling as I'm holding the light of life die in my arms, I chose the package that would give me her ashes back but I was extremely upset at the thought that she was going to be cremated. I wish I would have other options but I live in the rural parts outside of Austin where I don't have anything nearby and unfortunately this was the only place that was less than an hour away from me. I hope I never have to come here. read more

I can't thank this group of Doctors enough for their support and help during such a troubling time. We visited 3 times over the past weekend and Dr. Eric, Dr. Connor, and Dr. Cody were incredibly helpful and caring with our situation regarding our boy Duke. I have never experienced such an excellent facility like theirs and would recommend them to everyone in Austin, TX. From the bottom of my heart thank you so much for helping Duke and giving him all the care he needed. So much respect for these Doctors and their expertise. Thank you for everything! read more

More expensive than other ERs and be prepared to stay several hours because they're short staffed. We were charged $5000 (exactly ) with line items like "additional miscellaneous" and an absorbent amount of tests. The antivenom is more expensive here than any other ER. The tech helping our dog openly told us snake bites are their money maker and they bring in $250k/month on them. I'd try out another ER first and leave this as a backup option. read more

Long waiting periods, and unable to get blood from my cat took two tries, X-rays were confusing... no radiologist there to read results, was here from 11:25 to 3:54, and no treatment except fluids, anti nausea. Gave her two sedatives for all the tests to be done... do my cat is traumatized for sure. Didn't like vet who was very unclear , made me wait for literally hours, saw him twice. Couldn't effectively communicate with me details I needed for treatment or diagnosis. Won't ever come back to this Pet ER Group in Sustin on Lamar Blvd read more

Took my pup in last night for an infected anal gland abscess & I was very impressed. The staff was so friendly and kind with both me and my pup. They were very attentive and explained everything to me. Never felt unwelcome or judged for being so sad that my pup was sick. Definitely would come back here in any emergency read more

VEG ER for Pets - Cooper - Emergency Pet Hospital Near Me - Austin, Texas

Pros: It's wonderful that you can visit your pet any time of day when here. I often came by later at night to just watch movies and be with my cat so she was less stressed. We were also seen quickly and my cat was set up in an isolation unit since she was radioactive. Most of the vets and all of the vet techs we spoke with were compassionate and helpful and would bring water by and talk through my questions while we sat. It never felt frantic when there and has a calm environment. Cons: The prices here are INSANE. We had complications and severe dehydration from a radiation treatment at Sage Veterinary and the first trip was $5,200 for some scans, meds, and a two day stay. One appetite stimulant med that I already had from my vet for $20 was $98 from VEG. They sent her home and she relapsed a few days later which required another $4,300 stay. They wanted to transfer her to a vet with a specialist on Sunday who I had already called and confirmed they don't have the internist available on weekends, and while trying to take her home that day spent $25/hr on hospitalization until mid afternoon when they ran bloodwork. She could have been released that morning as I had kept asking them to confirm that she wouldn't be able to get the transfer and she was eating and drinking again. Several hours after coming home my cat developed a bubbly notes, watery eyes, and a wheezing cough that my regular vet thinks is possibly distemper and she is now hanging on a thread again, which she could only have gotten from VEG. **** To that end: that they put an unconfirmed case of parvo in the isolation unit next to her and when I brought up that there are strains that can infect cats or to ask if they had found out what the puppy actually had I was dismissed that it couldn't have been transmitted to her. Why would you put a sick animal with a respiratory disease next to another animal with a high white blood cell count and compromised immune system?? She could die now after all of this effort because you wouldn't separate these extremely ill animals?*** I did come in once when she didn't have any water in her bowl, and when I asked the doc on the phone later when she drank last since she was there for severe dehydration I was told that she might have knocked it over which is why it was empty. Nothing in her cage was wet. One of the vets also gave me conflicting information on her meds, when she had been eating/drinking, and the transfer. I do love that you can check in with your pets here but the fact that I spent 10k to get fluids, inconclusive tests, still don't really know what's wrong, and now my cat could die of something she picked up while there means I would be extremely reluctant to come back here. I really hope we don't have to. read more

I came here to make sure my cat was okay on the night before Christmas Eve, as he just had a small amount of saliva on his lip. Most places were closed the next few days so I decided to come here. The staff was very kind and understanding with my pet. However, I paid $300 for them to feel-up my cat and misdiagnose him after initially insisting that they do $1.5k+ worth of tests. Decided to talk to a friend who's a vet instead. Turns out my cat was just dehydrated and teething. A few hydration supplements later, he's doing just great. I would only come here if it's the only other option you have. Great people, but be ready to pay a hefty amount, even for something minor or they're unsure about. read more

Outstanding, compassionate care! Upon arrival, vet had her hands on my dog in under 10 seconds, with support oxygen and meds soon after. Took 36 hours to stabilize my dog but team was highly competent, caring and transparent throughout the process. Loved the open room model - was able to stay with my pup the whole time. Actually good and free coffee available plus snacks. Hope I never have to return - but if I do, I know my fur baby will get top tier care. read more

Couldn't ask for a better emergency experience. Brought my bunny in tonight for neurological signs. Dr. Shuff and the technician handled her with grace, recommended necessary tests and came up with a treatment plan. She is back home and healthy thanks to the team at VEG. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Austin, Texas

It feels strange to write a review about a place where you had to put a dog down, but here I am. From the moment I walked in, it was a great experience: the security guard who opened the door, the receptionist (Adam, maybe?), Dr. Nina, Amber, and the other clinicians (whose names I've forgotten) who helped me the entire way were all amazing. There was no wait time at all so it was great they were able to see Cyrus as soon as I got in. Everyone was caring, emotionally supportive and the nicest human beings. They made this unfortunate process easy and smooth Also, a shout out to the aforementioned security guard who closed my car door, which I had completely forgotten to do after carrying my dog in. read more

The best bedside manner of any animal hospital we've ever been to! Went in on a Saturday - saw us right away. Everyone was so friendly and helpful. They took great care of our elderly cat, Cal. Definitely recommend and will be back. read more

Best care experience for dog and family I've ever had. Every member of the staff gave our dog extra special and fast consideration and comfort. read more

We waited 3 hours at Central Texas Veterinary Specialty and Emergency, which was empty with the exception of one customer coming in an hour and a half after we had been waiting, with our dog in the back in a kennel not being seen before calling VEG to bring our pet there instead. We were seen immediately despite there being at least 5 other customers there, every staff member we encountered except one was so kind, and we were out within an hour. The facility was clean and an open space that let you be with your pet and see the staff assisting others as well as be with your dog so they're not kept in a kennel alone and distressed while they wait. They were gentle with our dog who is very anxious, and very helpful with after care instructions. Highly recommend that you take your pets here if you have an emergency. read more

Buttefinger is now back to her normal self. Eating playing and drinking water. Super grateful for the entire team, both day and night. read more

VEG ER for Pets - Butterfinger - Emergency Pet Hospital Near Me - Austin, Texas

Our goat, Opal, was experiencing dystocia and needed extensive care. Dr Annella Stanford and Christie were our angels, along with the entire staff of the S Lamar location. We were treated so respectfully and compassionately from everyone there. They worked tirelessly to provide our goat the absolute BEST care. 10/10 recommend this place to anyone in need of emergency animal help. read more

These people are a little pricey but they are the kindest most compassionate group of people that I have come in contact with in a long time had to make the tough decision to put my cat down and they were so understanding put me and my wife in a room with my pet to let us spend some time and say our goodbyes thank you so much for your kindness read more

This place is so great! We were able to get in right away. The nurse and Dr we saw were so friendly and helpful! We didn't even have a $ charge at the end of it all because the cat we brought in ended up not having any issues. Which I thought was incredibly nice of them being that we did see a team of professionals and took up about a half hour of their time read more

No one should pressure you to put your animal down without an exam and certainly shouldn't rush you. Also, some folks might like this open concept, but I certainly do not. There is no privacy and your animals are in open view of every other person and animal unless you are in a private room- the number of which are limited. If your animal really is sick and dying, do you want to put them down in a public arena? Probably not. read more

Second time here and I have nothing bad to say. Excellent care and reasonable care in the sense they aren't trying to run unnecessary tests to gouge you. Sensible, friendly, and professional. read more

Had an amazing experience with Dr. Smith and my vet tech at VEG! As soon as we got there, my dog started acting like nothing was wrong, but Dr. Smith saw through the act and diagnosed quickly and correctly. I also saw the entire team rallying around the other patients - including one bulldog with severe separation anxiety whom the vet techs took turns sitting by whenever they had a spare minute. Very reasonable price too! Truly an excellent experience at a scary time. read more

When your pet suddenly needs a vet in the middle of the night or even during the day if your regular vet can't fit them in, it's good to know of an emergency vet hospital. We found this one recently in the dead of the night when our beloved older dog unexpectedly spiraled into an episode of extreme and inconsolable pain. Luckily they weren't super busy that night and they were able to get us in immediately. I say "us," because this hospital welcomes human companions to accompany their furry loved ones as they're treated in back. The treatment room is open with chairs for humans and pads and blankets for dogs to lie on the floor instead of an exam table. There are a couple of darkened private rooms and an alcove for pets and occasions that need that, and some cages along the walls to house animals if their humans have to leave them there for awhile. We stayed with our dog for several hours as the wonderful vet Dr Q and her team performed exams, ultrasound and an X-ray, along with an ultrasound guided needle biopsy. Everything was done carefully right in front of us and I was highly impressed with the vet's diligence and ability to diagnose and explain several serious issues that went undetected by our regular vet during two recent visits. Unfortunately the prognosis was not good. The cost of care is a huge consideration for most people, including us. This hospital sends people an estimate before beginning treatment, and it's expensive, for sure. An overnight stay will likely run you $2500 and you will wish you had pet insurance if you don't. We don't. We didn't opt for overnight, but the vet was supportive and sent us home with medications and instructions to keep her comfortable, which we were able to do. That gave us precious time with our beloved dog, even though we knew time was likely short; we had to bring her back a little over a week later because she declined rapidly and her pain came back. The vet, Dr Smith, and team who helped her transition and helped us with associated decisions were also kind and compassionate and made an awful situation easier for us all, including most importantly our beloved dog. We could tell each time that they genuinely care about the animals they treat. We are very grateful to them and are only deducting a star here because of the high cost. read more

VEG located in Austin, TX: This is the most amazing Animal ER Veterinary set-up! It is never a good thing to have to take your pet to the ER, but this Medical model is terrific! My dog and I were immediately brought back to their open ER setting and quickly greeted by the veterinarian and his team who got the history of my dogs injury. They assessed him and discussed the treatment plan and then started to work! Except fora quick needed xray, I never had to leave his side. There was always someone checking on us. There was a small procedure that was needed and I was able to be right there with my pal through the whole thing! I was/ am very impressed with this "OPEN" concept where you never have to leave your ill or injured pet. I also have to say that ER vet care is never cheap but the price was as reasonable as I could have anticipated and the time spent was also reasonable. Many thanks to all the great vets, vet techs and assistants! You made our emergency a pleasant experience - and my pup has recovered well. read more

Ran in the new year here and they were just awesome. Staff was kind, informative and patient even though you know they had a ton going on!

I brought my cat in on Memorial Day weekend and they still got us in ASAP. This was a very nice experience. The staff is so nice and caring which helped my frustrating and stressful situation. The cost is not the easiest and you need to ask questions. Not every place will be as nice about cost questions but here was amazing. From personal experience if you are on a tight budget you need to pay attention to what you feel is really needed. The staffs job is to provide the best for your animal, and the best is not cheap. Just something to keep in mind. Special shoutouts to Dr. Cody, Lindsay (and Halo), and Lena. These three really stood out and go above and beyond. read more

Dog dragged out a dead rat carcass and rushed her to vet. They did such a fantastic job in examining her and we found out the rat had decomposed too much, so no worry on poison read more

They are wonderful. I personally enjoyed the open concept it helped my dog be more relaxed sitting with me as well as myself in a stressful situation. They were extremely fast giving a game plan and price breakdown as well as when performing tests. They were informative with a treatment plan and medication as well as next steps. The staff was super kind and sweet to my old pup. Thank you for keeping us both at ease even late at night. read more

Wow, all I can say is VEG saved our hearts and souls when we had no choice and finally had to put down our 18 year old terrier, buddy, friend. We thought we were timing it right and were planning on having "at home" help when the time came, but life does not work out that way and he got worse very quickly and no mobile vets had open appointments. The vet we took him to earlier that day (no appointments were open at our vet either) tried every vein and could not get the IV in to administer the meds. It was horrific and added to his suffering. We were prepared to say goodbye to him and then wound up taking him home in more pain and stressed out by all the shaving of his legs and botched needle insertions. Awful. We were devastated and distraught because by this time it was after hours and he was suffering more. Our vet was closed as were all the other vets. We called our vet and got someone who was closing up the office that recommended Veterinary Emergency Group. I can't say enough nice things about Dena and Dr Novakoff. They had a quiet lovely beautiful little room in the middle of the emergency hubbub where we could sit with him on a couch while they got everything ready and we did paperwork. He stayed relaxed and as peaceful as we'd seen him all day. Dana assured me she would be able to get a vein without stressing him..and she did. Then he was returned to my lap for the rest of the procedure. He remained relaxed and then they administered the final meds. You would think an ER would be a horrific place to have to say goodbye, but it wasn't thanks to the little room and and the staff. There was even little cactus there for you to take home and plant AND Dena found the time to make a little index card of his footprints for us! We were given a choice as to whether we wanted to take hime home and we did for the night so the other dogs could see he had passed. We just didn't want to leave him anywhere alone. Then the cremation company we called (who were also fantastic) picked him up in the morning. I'll never be able to thank Dena and Dr Novakoff enough for being there in a time of need when there is suffering and hearts are breaking...but THANK YOU from the bottom of our hearts! read more

Amazing place. So comfortable for our pet and extremely attentive. Thankful for all their help!

Pros: - Staff (aside from doctor on duty this day) were super nice and attentive as soon as I walked in the door. - hospital was clean and they have individual sections/tables/chairs so you can sit there with your pet. - Ensured my dog was comfortable while we waited - Didn't take too long for the doctor to come and provide feedback Cons: - Costs - $$$ (I feel the doctor added medication and other miscellaneous items to the quote that my pet didn't need) - Doctors communication/service: After expressing to the doctor the issue my dog was facing has happened a few years ago, so I know it was pancreatitis inflammation, she insisted we needed to run labs, etc to eliminate that as a possibility. Total cost was going to be 6k. I didn't feel what she recommended was truly needed. Once I reviewed the quote I pointed out what I believed my dog needed. At this point the doctor responded aggressively stating she knew what she was talking about and if I want to do the bare minimum for my dog then that's what she'll do and ended with "I guarantee you, you'll be back with her". I felt at this point, she truly didn't care about the situation. It was more so for the money. When I left, I was given "bare minimum" home instructions. Overall, this doctor needs an attitude adjustment, show some empathy, and try to understand the customers financial situation without making it seem like the customer just doesn't care about their pets health because they can't afford a 6k bill. Update on my dog: we brought her home with the "bare minimum", gave her fluids (not given by the doctor), and provided her with pain medication and monitored her throughout the day/night. Shes doing so much better and is back to the energetic pup I know. I saved myself little over 5k. read more

Waking up and not knowing you'd be finding yourself at 9pm in an Emergency Vet hospital is really unfortunate. What is fortunate was the fact these people treated us like family. They gave options, their sincerest regards in words and hugs, and especially hospitality. Taking the time to say goodbye to your cat is crucial because these are our babies/family members. With that being said we had to put down our sweet baby. Sitting in the room with my family we were given a button to hit whenever we were ready to say goodbye. We were given the time we needed to feel ok with letting go. This Vet establishment felt like home. Shoutout to the doctor and especially Mike for the help, the love, and the hospitality. Way better than any emergency vet place in Austin Texas that I've ever been to. They actually care and don't see dollar signs when you walk in the door. I love this place. Thank you so much for everything. I will be coming back for any emergencies that are necessary from now on. read more

We had to take our Yorkie there after our dachshund, became crabby, late at night and bit him in the face. We were so scared he was going to lose his eye. Central Texas Vet Hospital was full, and they recommended "VEG" and they were amazing. From the time we got in to Victoria and the Doctor caring for him (and from what we could see/ all the other animals,) top notch care. Treatments done in front of us, so we could see what was happening. They cared, took the time, we were seen fast. And they saved his eye. They use state of the art technology, kind, caring, and not expensive at all for what they did. No more CTVH / they are the best, VEG, vet emergency group, by the Target off S. Lamar. Will go there if need be from now on. read more