RUDE! Stay away! Customer service does not exist! I waited over an hour for no service!!!read more

I left the store thinking that Nate was extremely helpful and did me a great service. It wasn't…read moreuntil I got home and consulted with my tech savvy boyfriend that I realized I had been swindled. I feel like I was preyed on. I entered the store needing to set a new plan and I left with a watch I didn't need, no idea which plan I signed up for, when the payment would be processed and for how much. I'm sick and tired of corporations taking advantage of the consumer.

I bought my MAC laptop from this store last year and was so impressed that I persuaded my husband…read moreto purchase his MAC from them too. The fact that I am willing to drive a total of 60 miles to get there is just one indicator of their legitimacy. Their staff possesses expert knowledge in all things computers, and one can even view the world's first ever computer. I highly recommend giving this store a chance, and trust me - I did twice!

We have had our Apple desktop at the location and after the first repair, it stopped working. The…read moreteam addressed the repair and had it fixed. It took quite a few follow ups but the manager addressed the issue and took care of the repair cost. We have had phones and iPads repaired here also with no issues. Would recommend taking any of your electronic needs to the team!

Did a great job they fixing my iPad screen I have wanted a long time to get it fixed…read more Because I wanted to find the right place This was the one great service and they know allot about the items they repair Definitely recommend

My son broke his iPhone and we took it to Rapid iPhone Repair. The back of his phone was shattered…read more We called ahead and let them know what type of repair was needed and they gave us a quote. When we arrived, the staff was helpful. The guy who assisted us examined the phone and gave us the same quote as well as a timeline, within a day. We gave them a contact number and they said they would reach out when it's finished. The next day, we got a call or text (I don't remember) that it was ready. We returned shortly to pick it up. My son paid just under $100 and his phone was good as new!

From the moment we stepped in, Harshal was able to quickly and smoothly assist my family and I. He…read moremade the process extremely easy and even set us up to message him with any questions after we have left. I've been experiencing an issue transferring my cell number from another network to Verizon and Harshal has been extremely attentive to ensuring I'm set up for success. He's been extremely knowledgeable about the entire situation too, which has made the entire experience just amazing. Aside from the extremely helpful mannerisms, there's something to appreciate about walking into the store and being handled with such care. As someone who has worked in customer service for years myself, the level of professionalism and demeanor from this Gilbert team is outstanding. Outstanding job, Harshal! Corporate, if you read this, you're doing a GREAT job at the Gilbert Verizon store.

If you have a question about your phone go to Serggio. He has a lot of experience and is all about…read morecustomer service. I give him a 10/10. Thank You Serggio for your time.

Change is hard right? We were very happy to finally join this century and end our cable account in…read moreexchange for the streaming and mobile bundle. Dealing with my former carrier was tough! The steps to activate Cox Mobile were easy enough but my phone wasn't activating. We hustled over to this location and the friendly, knowledgeable, downright GREAT Bianca and Matt figured everything out and got me connected. I rely heavily on my phone for my job and they really came through and close to closing time too. Just a million thank yous! You really took a stressful situation after a long day and turned it around. Thanks SO much!!!!!!

I visited a Cox Cable store because I was experiencing internet interference at home and decided to…read moreswap out my modem as per security professionals. During the exchange, I was given an open-box modem that was not sealed at all. At the time, I didn't think much of it and accepted it. After doing additional research, I became very concerned. Modems contain sensitive information serial numbers, admin usernames, and passwords. While customers are advised to change credentials, anyone with prior access to the device can still view or record this information. Having worked in a call center myself, I know how much data is easily accessible to employees. When I returned to the store to address my concerns, the associate I initially worked with was in the back, and another employee assisted me. I asked whether it was normal procedure to provide customers with unsealed, open-box modems. I was told this happens when employees check the box to ensure all equipment is inside. My concern is simple: why is this not done in front of the customer? That alone would greatly reduce the security risk. The employee I spoke with even admitted he had never considered the security implications of opening boxes out of sight, which is alarming. Customers have no way of knowing whether device information was copied or misused prior to receiving the modem. While I am not accusing any employee of wrongdoing, security protocols should not rely on trust alone. This is a systemic issue, not a personal one. I was told I could exchange the modem again, but that it would likely also be an open box or that I could buy my own equipment or go elsewhere. That completely misses the point. The issue is Cox's handling of customer hardware and data security. Management needs to address this immediately. Modems and routers should be sealed and opened in front of the customer, period. In today's world, this level of lax security is unacceptable. This is not about being difficult or "being a Karen." It's about protecting customer data and preventing avoidable risks. I love Cox and the services offered but security is huge! . Again the reps in this store all deserve raises and a year off with pay, as this has nothing to do with them doing their jobs. My stars are based on security concerns and not the employees. Thanks guys

Do not go here for internet! We set up the new Verizon tower. It appeared to be working but only…read morehad 1bar. As soon as cox internet was disconnected my entire house went down Including TV's, cameras, iPads, computers, WiFi and boosters. Phones were spotty, even though we have Verizon as a phone provider. Verizon troubleshooting on the phone could not figure it out. Needless to say, we returned the equipment and promptly hooked back up to cox internet. Our house came back to life immediately. Yes to Verizon phone service, no to internet.

I had a very disappointing experience at this Verizon location in Chandler. I came in simply asking…read morefor help connecting my Apple Watch, since I was unable to do it myself. I was told to wait, and that was the only communication I received. While I was waiting, other customers arrived and were helped right away, while I continued to be ignored. I waited for about 20 minutes without anyone checking on me, asking if I still needed help, or giving me any explanation. It felt as though I was not important because I was not there to purchase anything, only to get assistance with a device I already own. The situation made me feel uncomfortable and honestly felt discriminatory. I don't know if it was because I am Hispanic, but the way I was treated was not acceptable. My husband has had a Verizon business line for over 20 years, and we have been loyal customers for a long time. We have always had good experiences at other Verizon locations, but this Chandler location provided the worst customer service we have ever experienced. Very poor, very disappointing customer service.

Jason was amazing! I wanted to upgrade my iPhone 11 to the latest iPhone models, he took his time…read moreand went over all the different models with me and explained in detail the difference between each phone, etc. very kind, knowledgeable and professional. Thank you Jason!

In 2024 I purchased the Samsung S24+ from this location and had a horrible experience. The guy who…read morehelped me whose name I don't know since he wasn't wearing a name tag but whose employee ID last 3 digits are (649) store # 8489 provided terrible service. I was upgrading from the S21, which I had loved for three years. Despite bringing my own accessories, he insisted on selling me phone cases, screen protectors, and a smartwatch, which I did not need. When I declined, he became extremely rude and had an attitude for the rest of the interaction. He retrieved the phone from the back and handed it to me in the box without switching out the SIM card or turning on the phone, which they normally do. He did not offer a bag or anything after I had just purchased a phone. I was very upset at this point. I had to ask him to switch the SIM card, and after he did, he just handed me the phone without offering any further assistance. I have never experienced such poor service. After about 10 minutes of trying to transfer my files on my own, I had to call over someone else to help me. I left the store feeling extremely angry and disappointed. The entire experience was ridiculous; I am paying money and expect to be treated better. We have been customers for over 15 years so this is not acceptable. I don't want to visit this location ever again, but since it is an actual T-Mobile store and not a third-party chain, I have no choice. The employees here need to do better!

Verizon corporate lies to keep customers in long term contracts and has some of the worst customer…read moreservice I've experienced. After being with them for over 25 years, I switched to consumer cellular, pay under $50 a month and have better connections all over the state, including around the country. Don't get suckered by Verizon they tell their customer service reps in the store, to push upgrades and keep them paying through the nose for bad service and Keep the contracts going forever. They should have a zero star rating than one star? They don't even deserve one star.

I highly recommend this location, I got to work with a rep named Daniel, he was very attentive and…read moreknowledgeable, he helped us save money on our monthly bill all while getting us brand new phones! Highly suggest going to this store !

My parent's computer was on the struggle bus, and my dad was this close to throwing it out the…read morewindow. Enter Chandler Computer Repair, they responded faster than their laptop has ever loaded anything. Not only did they troubleshoot the issue like pros, because they are, but they also helped them sort through a small army of potential new computers like a tech-savvy fairy godparent. They didn't try to sway them with their computers or confuse them with jargon. Instead, they made sure the computer they chose (from the store they chose), would actually keep up with their needs (and, hopefully, not start smoking when dad opens too many tabs) and provide the value they wanted. If you want honest help, fast service, and a little sanity during your tech crisis, these are your people.

Josh W installed some Alexa Echoes and a Ring doorbell in my house. He did a wonderful job and…read moreexplained his activities each step of the way. He even suggested ways to make my household Echo/Ring experience more fulfilling. I would highly recommend Computer Repair Service for all of your computer related needs.

They are stocked with many useful electronic connectors, cables, etc. Kind of a replacement for…read moreRadio Shack.

Great customer service. They found me exactly what I needed. I don't know much about cords but they…read morefound the specific cord I needed without me having to solder anything on myself. All while being cheaper than buying online. Thanks!!