Yes yes I know giving four stars to an Xfinity store sounds counterintuitive, and no they didn't…read morepay me for this review... They do deserve four stars this time. Let's start with the parking availability. They have plenty. When I walked in , both team members greeted me with a smile. The team member that helped me help me with a smile and lots of patience the whole time I was there. I was returning a brand new modem they sent me that I did not want to hassle with. He told me that it's easy to set up , walked me through the app, and even walked me through recovering my password. So why the four stars are not five you ask... Well I'm glad you asked and let me tell you. It was not easy to set up their fastest and most sophisticated modem. We have about 11 devices connected to the internet. It almost needed sending a technician out; however, the technician on the line stuck with it and he finally figured it out. Then you fastest modem did not cause my bill to go up either which makes it a good value.

Their service is horrible! There's no way to speak to a live…read moreperson on the phone. I waited 3 hours to chat with someone because after an hour and 10 minutes of waiting the call was dropped. I got in the cue again and waited almost an hour again got to chat and plug unplug, etc nothing. Scheduled an appointment for today and they are already 4 hours late. So frustrating!

I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

I am new to Clear, so in fairness, I haven't had too much time for problems. That said, I was a…read moreComcast customer for over 6 years. Everyday I had to reset my wireless internet and had to deal with buffering and loading while trying to stream movies or tv. When I would call customer service for help I would have to deal with a runaround and people telling me that they refused to help. It wasn't until I cancelled my service with Comcast that they offered to come out and fix the issue. Too little, too late. I switched to Clear because I am sick of paying Comcast too much money for low quality internet and customer service. I spoke with a Clear salesperson to have a few questions answered and he was incredibly friendly, knowledgeable and helpful. I received my wireless modem in the mail and was able to set up my internet in about 2 1/2 minutes and it works great. So far, I have not had service interruptions or had to deal with slow buffering speeds. I keep the modem in the window and I do live downtown so that may help. If i continue to get the quality internet I'm getting now then Comcast will never get my business again.

Ok, I am also a former Comcast customer. Let me just say that my experience with Comcast was so…read morehorrific that I was driven--by sheer determination of never giving them another red cent--to seek an alternative. Happily, I stumbled onto Clear 4G Wireless service. I am sure, like any wireless, that it does not work for all people in all locations, but I have had Clear for six months, and these have been six months with a lack of service calls, lack of billing errors, lack of surprise charges and new fees, etc. I have been thrilled with my cord cutting experience, and I will never go back to Comcast. The added upside is that my family watches less tv, and we have an extra $100+ dollars a month for entertainment.

I've had Clear since it first came to town. It wasn't super fast so I upgraded to the more…read moreexpensive, faster package. It turned out to be about the same. It claims to give up to 6 mbps downloads. We've tested it on different platforms and browsers and never get more than 1.5 mbps. It also is very inconsistent. Sometimes pages load fast and sometimes really slow. There are also times where the service doesn't work for 20 minutes or so at a time. So we switched to Comcast and for about $2 more/month, we're getting 15 mbps. I don't love Comcast in general, but at least we have fast internet now. Anyway, Clear is a great concept and hopefully they will improve their speeds in all areas of town. I'm sure if you're in certain neighborhoods it works better. I know about 5 other customers who use Clear and none of them are very happy with it.

One word: SLOW! This…read moreinternet has got to be the worst I've ever had. Even dial-up would seem more consistent. Clear however, seems to have two speeds. Slow and slower. If you're thinking about doing anything with this service other than a simple check of your email, forget it. And even then, be patient. Downloading computer updates, takes forever. Streaming any sort of media, forget it. This internet sucks. I know a lot of people have issues with Comcast's business practices. however, given the options available, it may be the best bed. bottom line CLEAR SUCKS!

Amazing guys! I switched from Comcast (I know, the bar was low) and could not be happier! They…read morewere super fast (1 day) with free connection and very low device rent... they even give me an amazon link to buy the same wifi router they use if I wanted to save money. Their speeds and rates are unparallel. No bandwidth throttling etc. They also installed a powered antenna on my apartment's roof (I live in hillsboro, or) so I got crisp HD local tv channels for free.

I had a very bad experience with this DSI internet service…read more As of now after a month, DSI could not fixed the problem that keeping me login to the internet every day. Service person came to my place three times and can't resolve the issue. There was a weekend that I lost all of my work and productivity. Good luck with you if you don't have the problem like me. I'm canceling this DSI internet and go with better internet provider.

READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

Following the very positive Yelp reviews, I contacted Christian to set up my ISP. He was great on…read morethe phone and said he would send an email with the details we discussed, and we set an appointment for installation. After the email failed to arrive,I called on 3 occasions to ask the status, left messages, but never heard back. Needless to say, on "installation day," I wasted 4 hours waiting for the service person to come by. Hopefully, I was just the unlucky one. Lost no money, but wasted time and it was a pretty big inconvenience. I hope you have better luck!

My husband and I had been using T Mobile hotspot for internet, but streaming tv shows and movies…read moreused too much data to continue to do that. We REALLY didn't want to deal with Comcast, our only option. Christian set us up with Comcast and delivered a modem at a very fair price. No charge for his services. Highly recommended.

Ordered Internet service twice. The first time the technician never showed up. I waited all day and…read morereceived a message saying I was not home. I reorder service AGAIN, and guess what? The technician never showed. Good luck with customer service... they're exceptionally rude and don't comprehend what you're saying.

Do Not Use This Company! They set up my internet and everything was working fine - then it just…read morestopped. When I reached out they said there was an internal error and someone turned off my internet!? What??? I asked them to turn it back on. They then made me wait over a week to send someone back out to "turn it on" - We still did not have working internet. This company is by far the worse company I've ever worked with. My other home I've had AT&T for 10 years and never had an issue... Barely had Centurylink for 6 months. I cancelled and going with Mediacom that just came into the neighborhood.

Today, I called twice. They say they will return my call and it never happened…read more They merged comcast with Xfinity. Now I can't get email on my iPhone for months! They are avoiding customers. The only way Zi can get my email is to google and look for Xfinity to sign then I can get my email on my computer! They are not speaking the truth that they are having issues that they can't solve!

Not only are they attempting to charge me for service never requested and never received, they…read moreturned me into a collection agency which affected my credit score. When I disputed the charge it was removed the same day without question. 2 days ago another collection agency called on the exact same issue. I disputed it with them, and since the xfinity agent assured me the charge no longer existed after the last go around, I spent HOURS on the phone trying to fix this. Still no joy. Simply said, I loathe xfinity. The "past due" charge on the non-existent account is over $200. They have offered to give me a credit on the bill of FIVE CENTS. Not acceptable.

5 stars for Wyatt and how AWSOME he was at helping me with my current issue. He deserves a raise…read morefor how patient and kind he was. 1 star to T mobile phone customer service who was unable to help me for months.

My wife talked me into switching from Verizon to T-Mobile and it's been nothing but a huge fiasco…read more The first associate passed us off to a second associate, who passed us off to a third associate as her shift was ending. They had promised to pay off my phone and give us a fair price on our trade in phones. But nothing they promised happened, including "making things right." They just made things worse! We spent at least four hours trying to get what we were promised, including two call backs, which didn't happen, and the payoff trade in credits we were promised. We were told that there was nothing they could do, despite their promises to "make things right." Plus, the manager was very rude and unprofessional. If you're looking for a cell phone provider, I recommend Verizon or any other company besides T-Mobile. They are no good! Update: Nothing that T-Mobile promised happened and as soon as we pay off whatever T-Mobile dishonest debt we have is paid off, we're moving on to a new cell phone provider that has some integrity. Boycott T-Mobile!!! Thanks!