Well lets start with the Mgr Josh...... My Senior Parents went in there to have a phone switch... Their 10 year old phone will not keep a change even with a new battery. Here is the issue..... They thought they could take advantage of a Senior Person that is not knowledgeable in this area. I sent them my old phone that is less then 5 years old and in excellent condition and a reliable phone. They only use the phone to call and that is it when they are on a trip or not at home. Verizon's System changes in January 2019 and this is August 2018. The phone they are going to switch to you can not add after January 2019 but those phones that are already on the system is Grandfathered in. THEY WANT THEM TO BUY A NEW PHONE when it is not needed. Wrong in every way but very typical of these Cell Phone Sale People. These thieves only get paid if they up sell to a new plan or phone. So they choose to be crooks and not do what is right and because of that I WOULD NEVER RECOMMEND that location. I live 2 hours away and now I will have to drive over there to get them to do what they should have already done! They have earned the 1 STAR if not lower........ TERRIBLE, WORTHLESS, CROOKS, THIEVES! Just do what is right and stop acting like a Used Car Salesperson! read more

I recently purchased speakers for my tablet and was told by Jason that then when they came in to bring them in with my tablet and he would set it up for me , He did and with the help also from Josh, made it a very appreciated experience. Both are rock stars . I still go in and pay my bill in person e/month and its a much improved experience from the days of "Addie" and assume she has moved on read more

Every time I come I hear I am disappointed with the service, wait times, lousy music and overall customer service. When possible, I will go to any other stores besides this one. Unfortunately, the other local shops are not direct Verizon company stores, and the can't do some things. I have waited nearly an hour just to talk to someone. read more

I went into the Gresham Station Verizon store about two weeks ago ready to spend the money to upgrade my phone after holding out a year and a half since my eligibility date. My wife and I were told by the greeter (pony tail guy...others have already commented on this dude) that we'd be next and it'll be about 15-30 mins. My first thought was really? I just told you "I'm here to buy" and the first Verizon staff I meet tells me basically to wait. Okay, alright, I get it; your sales people want to take care of those people that were there before me. However, during the next 30 mins I witnessed the "sales" people not even trying to sell but rather walk customers back and forth while they're teetering on what they want. For real? At least 30 mins go by and you haven't even asked for a sale when there's another customer, me, ready to buy?! Could've just said to the first customer, "I'll give you a few minutes to think it over while I help out another customer..." I'm in sales, and nothing irritates me more than weak salespeople! We left about 40 mins of walking in the store, with no interaction outside of greeter dude. Now, tonight, about an hour ago my wife and I went back to Gresham Station Verizon and noticed the same pony-tail greeter. Alright, let's give this another shot, everyone has an off-day. Walked in, told it would be about an hour. Had to pick up our son from his day care movie night in an hour so decided we'll come back another night. Before leaving, my wife asked the greeter if he may have heard any updates to Verizon's release date for the Galaxy Note Edge. The dude looked at my wife like he had no idea what that is, shaking his head with big eyes and frowned facial expression like we're talking crazy. He even said, "I have no idea what you're talking about." He didn't say it in a joking manner either. Then, I said to him, "I've got a quick question before we take off, hope you can help me." He says, "Probably not. I'm just a greeter." He didn't even offer to listen to my question first. So, two times my wife and I have walked into Verizon in Gresham Station, ready to buy, and both times left there not only empty handed, but pissed the f*#k off because of Verizon employees' attitude of 'I don't give a sh$t and I'm just here to collect a paycheck' attitude. I won't even call them salespeople because I'm in sales, and real salespeople take care of clients & customers. I'm heading back there tomorrow morning to inform the manager on duty my experiences, then make the drive out to Clackamas Promenade Verizon where I used to live, and do business there. read more

I have used this store for many years and I get the "ABSOLUTE" worst service. I can never get a hold of a real person when I try to call so I went in and waited, and waited and waited and waited. They always try to sell you something you don't want and don't need. They choose not to listen to the customer. The only reason they got one star is because that is as low as it gets. When I write this I keep asking myself "WHY" I go back. Well, I think I'm done and I'm sure I'm not the only one. I am sure it will be a short time and Verizon will close this location. I would be ashamed of the Store Manager and the Area Manager for Verizon to have let this go on for this long. The upgrades they offer are a joke and have no real benefit for the customer. Once again the 2 most recent phones that were purchased last month already have battery issues and the staff assured these had no problems. Once and and the last time I will be lied to. I'm done. read more