Great customer service by Jae!! We just switched to the unlimited plan and he eased us right into it :) highly recommend

Let's just say that after months of trying to sort out Apple device issues , I headed for my neighborhood Verizon store at Woodbury Center in Irvine, Ca ,and met my best buddy, Android. Ahmed and the others were patient, kind, funny and positive. They turned my Valentine's day around and made my new purchases, a phone and tablet, feel like blessings, which they actually are. Marilyn Wilson read more

Update to my prior review. After waiting roughly 30 minutes, the single clerk helped me. The good thing is he had me out of there in literally just a couple of minutes with my problem solved. He was knowledgeable, helpful and courteous. If I were just reviewing the customer service knowledgeability it would be four or five stars. But shame on management for putting him in the store alone. Two people actually walked out because the wait was so long. Management gets one star and The store three stars overall. read more

Ordered two iPhone 11 Pro Max, and never got a call that they arrived. Finally called to find out if I am supposed to just show up at the store when my Verizon account shows they've arrived at the store. My Verizon account showed they arrived on 6MAY, and today is 10 MAY. Spoke to the young lady (Nome deliberately omitted) at 4:42PM on a Sunday. She stated the phones did arrive, and apologized for someone not calling. I asked what time her store closed and she said "5PM". I let her know I only live ONE MILE from the store and that I would be there momentarily. I arrived at the store at 4:55PM (EXACTLY), and the front door was locked. I knocked twice and tried to call twice. WTF!?!?!? Who does that!?!? How about, "Don, don't bother coming in because we are going to close earlier than the time I JUST TOLD YOU" ! I get the fact that good customer service is a thing of the past, and that no one really cares about the customer anymore. I guess I figured that spending $2600 on phones might bode a little bit of consideration. I already let her know in a previous conversation that we were just PICKING UP THE PHONES, and we would SET THEM UP OURSELVES. Ridiculous! A completely UNSATISFACTORY way to treat a customer. read more

I walked in to pay my bill and I usually just go in and pay and leave it was that easy. But lately I go in and they have a person greet you and try to upgrade you, very pushy and very frustrating. I am tired of people on commission. read more

Don't go here to get your phone charger!!! I brought 3 different phone charger here and they all broke within the first 6 months. Never again!! What a waste of money. Although the customer service was nice but their stuff are not. read more

Save yourself time and effort and go somewhere else. In two visits, I spent combined over 45 minutes waiting for assistance. They are simply short staffed, and when I commented on how it always seems that there is only one person staffing the store, the Manager's reply was, "that's just the way the owners run things." And they supposedly have more retail locations?? It's obvious that this store is a franchise and not run by corporate because the staffing alone is lacking at least 2-3 more people, doesn't matter how slow it is on the weekdays. You can't have people waiting over 20 minutes in 2 random occasions while stopping into pay a simple cell bill. Verizon as a carrier makes a bad name for themselves by allowing some proprietor, with a little bit of money to invest, burn their name by allowing a location to run on such a low standard. read more

I switched from T-mobile to Verizon tonight. They had an amazing customer service. Nick helped me to do this. He was very knowledgeable about their products and very patient. Excellent costumer service. Thanks Nick! read more

Nick was super helpful in helping me get a new Galaxy Note10 plus. He was very knowledgeable about the device and the various options I have. I also didn't know that I could sign up for a business plan that had a lot of benefits associated with it. Nice to know that people are passionate about their work in do everything he can do actually provide exceptional customer service. Thank you Nick for all your help. I love my new phone. read more

Recently visited this location and had to wait quite some time because it was very busy with only one person was working. However, I have to say the associate Danny Williams was very helpful, professional, and exuded amazing customer service skills. He was able to greet, acknowledge, and assist everyone under inconvenient circumstances. Thank you Danny for making the wait worth while! read more

I agree with Minnie's comment!!! The staff is SUPER nice and funny. Helped me get a new iphone 6 in and out! Minus the fact I couldn't decide which color i wanted for a good 15 minutes.... loll they were patient and super accommodating. Definitely will be back and recommend to see ANTHONY OR JORDAN! read more

I went in to the store to get some information on the new Samsung Galaxy 8 after having the worst customer service at the Tustin Marketplace store. I was immediately greeting by Jae who was unbelievable polite and knowledgeable and very patient with all my questions. After talking with him I was ready to upgrade. As promised two days later I got my call my phone was here!! I came in and Jae help setup my phone showed me how it works and even provided recommendations on the best accessories and ways to save some money by purchasing the GoAdvantage program. If you are in the market for new phone or plan go to this store and ask for Jae. Best service I've had!!!!!! read more

I was really impressed with the kindness and personal attention that Anthony and Jeric extended to me when troubleshooting and ultimately buying a new mobile phone. I am not a techno but both were very patient and knowledgeable. I would highly recommend this store. read more

I have never before written a review - but after our two experiences with this Verizon retailer, I felt I must. Both times the staff - Jacob - Bryan - Ahmed -went completely out of their way to help us. The degree of customer service we received went above and beyond our expectations. Jason took the time to explain everything about the phones, calling plans - recommended a plan that would let us have more data & still SAVE $$$$$. Ahmed spent a great deal of time transferring all our data, pictures, setting up our son's new tablet - all the while, answering all our questions, and explaining all the nuances of the new devices . (May I also add that Ahmed stayed after the store closed at 8:00 pm - to help us - so that our son would not have to return the next day.) Our family would give this Verizon store 10 stars, if that rating was available. Not only will we return here - but we are telling all our neighbors & friends to shop there, also. Seriously, we could not be more pleased!!!!! Debbie Irvine read more

I have to give this store 1 star. Being a Happy Verizon customer for years, I visited the store many times in last 4 years, I had good experience before. But this time the staff are all new faces and my visit was a nightmare. The staff and manager are unprofessional, inexperienced and rude. They recommended a JBL earphone for my Ipone 6+ and turned out it does not worked very well. When making a call I can't hear my own voice very well, and what I hear is a lot like the sound when you plug your own ears. It is very annoying.Because I lost the original box, they refused to replace with a new set and kept denying there is something wrong with earphone. I ended up have to call Verizon customer service twice and they sent me a new Apple earphone as replacement. I recommended to think 5 minutes before you decide go to this store. I heard they are independent service provider now. Even Verizon customer service called them, they refused to take any action to solve the customer's problem. I felt they do not care about if the customer is happy or not, all they tried to do is to sell you something. read more

I really enjoy buying my phone at this store. Jae and Sun were super friendly and patient with my indecisiveness. Please visit the store and ask either Jae or Sun, they will help you with all of your questions. read more

Great location for the neighborhood. Walked right in and got helped right away. They have all sorts of discounts and are more than willing to walk through all the options. They want you to have the best deal. Ahmed is great! Super helpful. read more

The Manager Jacob was extremely helpful and provided the best service ever! 10/10 for service and knowledge. Aaron was also extremely knowledgeable. read more

I brought my mom here to upgrade her phone and we were greeted by a sales rep (justin). He made the process so easy and thoroughly explained everything to us. My mom doesn't speak English well but really was impressed by Justin's customer service. He was awesome. read more

Best mobile store service EVER!! Today was the launch day for iPhone 6s series and Jordan and Anthony were there over 8 hrs already when my wife and I walked in. They were willing to stay past the store closing time and made our experience at their location entertaining. Jordan went above and beyond by providing excellent customer service and answered all the questions we had in precise detail. He accommodated all of our requests and was by far the best Verizon Rep we worked with. Thanks guys. Excellent Team !! read more

Jordan and Vince were amazing! This is the only wireless store I will ever go to again. So knowledgeable, friendly and willing to save you the most money possible read more

My experience today was awesome! JAKE was extremely patient and helpful! We definitely suggest coming to this VERIZON retailer.

We had such a good experience at this verizon Store! Brant and Ahmed were very helpful and patient, and really took their time to explain the different phones to me and what the advantages and disadvantages of each phone were. Brant even stayed after closing to make sure I understood everything, and to really explain how transitioning from ATT would work, and what they would be able to do for me. Great experience and no pressure. read more

These guys are knowledgeable and really try and take care of you. Completely different vibe compared to other Verizon locations. I came in and got what I needed to get done AND walked with a lower monthly bill. Vince was a great help on my little Verizon journey. I had to leave a review, the guys here are great. Satisfied to say the least. read more

As the star rating indicates, I got a 5 star service from the friendly employees at this particular store. Dealing with phone issues can be very frustrating and time consuming, but when I went in to this store with some phone hardware troubles, and was helped by Jordan Fraser. He was attentive and not only able to help with the phone issue, but went WAY above in beyond in making me feel welcome and secure that I made the right choice of wireless store. Good service is very important to me, and I really was glad I chose this "go wireless" location. I recommend that anyone in need of assistance with Verizon should come in and talk with the knowledgeable and friendly staff. Thank you for all your help! I look forward to doing business here again. read more

my first yelp review because I feel compelled to post it Talked to Ahmed about my phone upgrade last week and he is very friendly and helpful. Today I completed my upgrade process and Jordan is the one who helped me and he is very friendly and helpful as well. My story: I have grandfathered unlimited data plan with Verizon and I am so afraid of losing it that I still use my 4/5 year old dinosaur phone. I finally decide to upgrade, but unfortunately, my dinosaur phone uses mini SIM while all new/newer phone today's require micro or nano SIM. I heard people losing unlimited even they just want to change the SIM card and they did not use any loop holes and paid full price for their new phone. Not a problem with Jordan. He actually did this for his own Verizon phone (phone upgrade + new SIM activation) so he knows the drill and he understands my situation fully. The new phone's battery is dead so he had to charge it a little bit while waiting to finish the activation process. He waited patiently and we had some small chat, answered all my questions. When the upgrade/activation is done (and I did not lose my unlimited plan), he offered to let the phone charge a little bit more and I could run some errands nearby and come pick it up later. Even though they did not make money off me since I brought in my own phone to upgrade/activate, they still provide excellent customer service. It is really a good experience for me so I don't understand why there are negative reviews. Look for Ahmed (a guy with a beard/glasses) or Jordan (the younger looking one) if you want excellent service. read more

Great customer service, friendly and professional! Danny Williams stood an hour after the store closed in order to help my son who had a broken phone. All agents should learn from him! I would definitely recommend!! read more

Anthony and Danny were AWESOME!!! These guys helped make my engagement PERFECT, and the cell phone was part of that process... so thank you!!!. They definitely went above and beyond for me and I wanted to say THANK YOU!!!! read more

Mitchell was awesome, he looked for discounts and broke down all the options for me. Very knowledgeable and funny as well. Highly recommended read more

Need to recognize the great service received from store manager, Jae Kim. Jae took a sincere interest in helping me set up the transfer of data into a new iPhone 6, recovering my phone address book, for which I was very grateful. Thanks again, Jae! read more

Karla was amazing!!! She made my switch from ATT seamless and went above and beyond to find me the best deals to fit my needs. I'm not as tech savvy as some (I'm in my 60s) but she was so patient and made sure I understood everything before I left the store! I am truly impressed - Thank You!!! read more

I really don't understand the bad reviews previous to my posting. Maybe things used to be like the other yelpers posted, but every time I have been in this store a have had a craving to come back. Never in my life have I ever experienced better Verizon customer experience than with these guys. They really know there stuff. They stay up and current with all the latest and greatest and always give me the inside edge. All the other Verizon stores (including the corporate store especially) have left me with a very bad taste in my mouth for Verizon. These guys (Jacob and Justin) are the only reason I have decided to stay with Verizon and should be credited with that. Justin's customer ability reaches far beyond any of the "Jocks" from other stores lack of whatever it takes to keep me satisfied with my experience. Seriously. I went in the main Verizon store at Spectrum and the guy there (who I later found out is in management) was a total @$$^0le to me and my wife. I wanted to leave Verizon network so bad, but after I ventured into this store just to ask a question about switching a phone (mainly because it's on my way to Trader Joe's and conveniently in my neighborhood), my outlook was totally turned around. These guys know there stuff and are so nice and such a refreshing pleasure to deal with. They know the in's and out's of how to get the best experience possible with Verizon, with all the stuff the main Verizon stores wont tell you because the other ones are always out to screw you over, not these guys.I really don't understand the older posts. Maybe they are from people who haven't had the Verizon experience from other stores and have nothing to compare to, or don't know a good thing when it stare's them right in the face. I lived in London for a year, and the phone and wireless network is so much more affordable there, so when I came back with the knowledge that things might be more expensive in America (on all the networks), a store with employees (good employees) like this one sure do help to cut the blow. I like this store, and I really like the quality of service and knowledge of product that they have here. If there was a time in America's golden years where customer service was a way of life, these guys resemble that the most. I am proud to know that there are Youth in America like these guys living and working here. I fine example of human interaction and duty that give me hope in our growing culture. read more

I love this store! Jacob the Manager is absolutely fantastic to work with and Justin is delightful! Both gentlemen are highly knowledgeable and truly show passion with providing excellent,caring customer service! read more

We walked into the store and were greeted by a salesman who was very pleasant. They had one i phone 6 plus and we were on our way. John Jacob and Brandt were awesome!!! We were switching from another provider to Verizon. We had to move 4 phones over and the whole process took about 1.5 hours. They streamlined the whole process. We bought headsets,cases, and got an awesome family plan. They offered a bunch of great discounts and seemed really happy doing their jobs. They even gave my wife some advice about how to import her i tunes library to her new HTC phone . We got out paying less than I ever did at AT and you know . Very knowledgeable and friendly guys here. You will not go wrong. Thanks guys. You have customers for life. We will send friends to you soon!!!! Robert and Lorna read more

Great service. Very satisfied. They made us feel very comfortable. John spent 3 hours with us teaching us how to use our devices. Great customer service all the way through. read more

These guys, especially Ahmed Ali, are so knowledgable and patient and service oriented. It's amazing how much time and effort they put in to help with a major phone emergency. And to this day when I go back, they are still super helpful and friendly and they deserve every star in this page. Thank you for all your help! read more

Ive been a Verizon customer since 2004 and prefer this store to others. This time I got a new galaxy phone and had an issue with it. Danny was so polite and patient dealing with damaged phone (how often that happens? But it happened to me) I came back in 2 days to ask a few questions and put protecting cover on it. This time Danny was off, so Ahmed helped me. He spent time to answer all my questions, went over stuff that I did not know etc. He spent no less then 1.5 hrs with me even I did not buy anything from him. THANK YOU GUYS!!!! read more

Thank you so much! very helpful staff (vince anthony). One of the best verizon store i went. They help u step by step.

Horrible customer service, will not be coming back here anytime soon. Guy does not know what he's doing, all talk and broken promises. Low grade service here!!! read more

I had a great experience at the store two days ago! I was looking into get an iPhone 6 plus. John Duckson, the assistant manager, helped me to pick up my new phone and get some accessories. He was extremely patient with answering my questions and helping setting up my new phone. He definitely provided the best customer service! I walked out the store satisfied and happy with my new phone. Thank you for the excellent service!!! read more