If you're looking for a team member who will exceed your expectations, look no further than Aaron. Initially, we had to return and exchange a device at the Secaucus location. I mentioned to my brother that we had some time to grab a bite before heading back to work. To our surprise, Aaron found us in the food court and informed us that he could assist us, as per his manager's instructions (kudos to the manager as well). Aaron walked us back to the store and immediately got to work helping us. He was not only knowledgeable but also genuinely pleasant, and we even shared a fun conversation reminiscing about the different cellphones available when we were in high school. It's refreshing to see a store thrive thanks to the talent and care of employees like Aaron. From now on, the Newport store will have all of my business. read more

I called, as I saw an advertisement for when you upgrade your phone, you get a free iPad and Apple Watch. It is not free, you have to add a line. False and improper advertising. 1 star. read more

Don't waste your time coming to this Verizon location. They will keep you standing around waiting without asking if you need help while you make It obvious your waiting for them. Then they will decide to assist someone else who comes in after you. Will not be bothering with this unprofessional and unorganized location. read more

If I could put less than zero stars, I would. Customer Service is absolutely the worst I have ever dealt with in my entire life. They promised they would call then I get a text that says we attempted to call, and they never called me. They are not blocked. I have had a problem with them since January 14 and that one person is able to help me. I took advantage of the promotion that they would give me a new phone if I switched over, and this is turned into a nightmare. Don't go to Verizon. read more

The Verizon company my husband open an account and a month later we call to open another account and they said that the account was in hold we call and said it was a fraud I don't know why they said that they didn't give me any details about the fraud they want to closes the account and send him a bills for the phone but they not helping us or giving any information about the fraud that they talking about I need an explanation because I think the company it's making a fraud with my husband and I think it's not fair at all. read more

The manager "Linda"was very stuck up and rude to me and my 9 year old son. My question may have been dumb and she was sure to make sure I felt dumb for asking the question when I left the store. No one should treat another with such distain or flat out I would call it hatred. I felt that she should not be working in customer service at all if she is going to make another feel that low and like she is superior. This world is already mean enough without walking into a facility and being treated, while they are getting paid on the job, like utter dirt. You should not be getting paid any amount of money or even at a place where you represent the business in any way shape or form if you cannot show respect to another human being no matter what the differences are or may be. read more

Verizon - Mobile Phones Near Me - Jersey City, New Jersey

This is about false claims on the pricing and performance of the Jetpack mobile hotspot. The issues are primarily related to Verizon overall rather than this specific store, so I'll repost this elsewhere if there's a better forum. There was an outright lie about pricing in a chat with a Verizon rep and speed claims aren't as indicated. After several hours in chat and some Twitter DMs, it remains unresolved, with Verizon more or less accusing me of lying while offering "thoughts and prayers." Next stop Attorney General and FTC, I reckon. read more

Terrible customer service. Ordered something at 8am this morning and never received an email for pickup. It's supposed to be within a 2 hr window. Went there after 9 hrs to be turned away and said wait for the email. Their phone number listed is not the actual store. How hard is it to get the item from the back instead of telling the customer that they will send an email when it's ready?! Went back and was told it's been sold out for days. Why can't you tell me that the first time around? Never have I dealt with this at other locations! read more

Neat little clean store with friendly staff, but terrible customer experience. I had to come here 4x to fix an order and get a phone replaced... and the last three times they ended up directing me to call the company line and stay on hold for 40+ minutes at a time. If they don't have it immediately in stock, go somewhere else or come back later when they do, otherwise you could be waiting a long long time. The people there can do only some of the basic service items; anything beyond that and you're better off going online or calling the service number. read more

My elderly mother-in-law went there to upgrade her phone. She had an old phone and wanted an iPhone. She didn't need anything high end and she is not tech savvy at all. They up sold her to an iPhone 11. They did not help her setup the phone. They did not transfer contacts or photos. They told her they were too busy to help. She asked if she needed a charger and they yes. Instead of showing her the charger that came with the phone they sold her a charger for an android phone. These people are horrible human beings. Just horrible.. Have a nice day read more

Linda helped a lot , I had to change my provider and it literally took years online to try and figure it out but Linda was able to do it in like 30 mins so thank you !!!'nn read more

Worse company to deal with. They make up contracts with expensive termination penalties to obligate you to stay with Verizon until the contract ends. The catch with that is that they renew these contracts automatically. So you have to contact them to confirm the date of when the contract will end. When asked how the contract is automatically renewed the answer that I got was that I made a phone call asking why my bill increase, and after their explanation of why the bill increase, Verizon reinstate credits for bundling, and that automatically renews the contract. I also remember, confirming with every Verizon representative if my phone calls affect the contract and they say no but this year the answer was different.com To know the was renewed without my authorization. read more

Couldn't agree more with the rating. 1. Switched from sprint to Verizon. Was in store for two hours while the rep. added our lines and order the phone. Outcome? There was nothing entered in the system and got screwed from 30GB data for the price of 15 GB. Had to go through the whole tedious process all over again. Need more training. Imagine someone screwing up your whole data plan 2. More recently, the rep. tells me I cannot use my Verizon points towards Verizon products. Another one who needs training. Super fail! Help customers don't rob them! read more

Verizon - Mobile Phones Near Me - Jersey City, New Jersey

The review for the Newport Mall Verizon store is going to look remarkably similar to my reviews for GNC, and here's why. Earlier today my friend and I went to this location only because I had to stop at Panera for a meal pick up and this was closest. He needed a new phone as his was old and out of date. When we arrived we were greeted by our seller, Millie. He explained to her the situation; he was as there for a phone upgrade. What transpired later is what I call "rape the customer." Millie begins unraveling a laundry list worth of sales pitches she's obviously memorized to the point she must perform this onstage at any theater if she would choose to aspire to be an actress. Bob, my friend, just wants a phone. She, however, knows him best and wants him to get a new phone for several different sales alternatives and hammers away with her voice until we start getting a bit tired. For some reason, she shifts her attention on me, and note: I'm only there for the lunch I bought at Panera. But that's just incidental. Eventually he settles for a Galaxy 9. However, Millie has been (badly) trained to sell! Sell!! SELL!!! and God help her if she fails; she will lose all that juicy commission that she's been promised and perhaps demoted. Or worse. Nope. She continues to press on, like Madame DeFarge in the French Revolution: if you get a Galaxy Pad you'll even save another 150 for yap-yap and another yippety-yap, which is sales sales soeakage for "I'm going to bamboozle you to buy the fuck out of this joint whether you need it or not because that's how it is, sucker." Bob stood by his guns and said he was okay with the phone. Good for him. I approve. (The weird fact was, he's the buyer and she continually addressed me. Is there some ageism going on with Verizon? Bob is perfectly capable to reply to your incessant sales pitches. Why did I need to be the recipient of your non-stop babble, Millie? Please elucidate.) But I digress, yet not so much. I made the mistake of asking two questions. The first, what does Verizon charge a month per phone service, and two, how do the UE music players sound in terms of bass? Well. Let me tell you. If you want to be talked into submission, Millie is the girl to go to. Not a compliment. Nope. Not a compliment. She first went on this INTERMINABLE venture with my phone to find out if she could unlock it for a switch in service. Yes. Because, that is how a question gets answered, with force. She had the nerve and the guts to tell me that my phone could only be unlocked via AT&T and that would take more than 24/48 hours, but she could provide me with a temporary number so my information wouldn't be lost. Millie, or her manager if you read this; I only--ONLY--asked you a simple question. Again, you've been blindsided into believing that the more you sell regardless of need the faster you will ascend into the upper strata of sales. That, my dear, is a lie. And manager, or trainee, shake on you. So after I finally exploded and told her "We are just here for a phone," because keep in mind we'd been there for over an hour, she shrugs it off and whimpers, "You're missing out on a sale." No, girl, I need a phone. That's all. Get bob's phone and that's it. So. Once that perilous bridge was crossed. I notice the little UE speakers that played push sounds. It seems I hadn't learned my lesson when I asked her about them. She immediately proceeded to vomit a litany of sales pitches. I stopped and said, just looking. Then I exited to get my food because thanks to her I picked it up an hour late. Plus, as we later admitted, just dealing with Millie left us drained and in a mental funk. All because of a simple phone upgrade that should have been a ten-fifteen minute exchange. What a disgrace. read more

Y'all are the worst .!!me and 1 other customer in the store (she's being helped) 4 other employees in a circle having a good time I walk up to one guy guy very dismissively said give me your name I'll put you in the que I asked how long the wait was ( THEIRS 2 ppl in the store) I got a yea yea yea 5-10 min you're next I waited and waited and waited during that wait NO ONE enter the store and the employees continued with there gossiping and cackling ARE YOU KIDDING ME VERIZON I'm confused do you not value my time or you don't need or want my money read more

Hi my name is Michael and I am an employee at a bank in the area. I went during my lunch break and spoke to a representative in the store regarding a potential upgrade for my dad's cell phone. I just wanted to see if he could get a replacement phone because his old one is terrible battery life. Keep in mind we have been customers of Verizon for over 10 years+. I cannot believe the amount of disrespect and how rude the saleswoman was. "She should be fired!!!" Wonder why there is so much negativity in America nowadays. Sheesh. Never coming back here. read more

Every time I need anything from Verizon I get steak there for 4 hr and they still don't help you 7 days to get replacement for my phone and still don't got my new phone Verizon your costumers service is bad!! I'm canceling my business account Let go att read more

I was racially and gender discriminated in this Verizon store by not being allowed to get inside!!! Can't believe this happened in 2022!!! This is the first time in my life that I was kicked out by a store. Thanks Verizon for this terrible experience!! The story begun when I opened a family plan with my friend at this Verizon store back in Apr. The sales person lured us to open an account by providing us with a $1000 rebate. He promised the rebate will be delivered within two months. Four months later, after countless rounds of phone calls and face-to-face talk with Verizon customer service and sales rep from the Verizon store, we still haven't got this promised "rebate". All the answer we got is just "wait". I walked into this Verizon store with my friend, who is the owner of the family plan, to look for help to get the rebate. The sales rep, who showed an attitude of not willing to host us at the beginning, only gave one solution - call customer service, which already happened tons of times. We were irritated and asked him if there are other solutions to get this rebate. The store manager came. He didn't ask what's going on but simply claimed that we didn't respect the sales person and requested us to leave the store. That is how Verizon is treating problematic customers, by using security guard to remove them from the store. I feel I have been treated this way because of our race and gender. The store manager is so arrogant and blamed everything on customers without even understanding what's going on. HOW CAN THIS DISCRIMINATED STORE EVEN EXIST IN 2022? read more

I went to this Verizon store to upgrade my phone yesterday. Mina, the Sales Representative added a military discount to my monthly bill. He then stated that I can either get a iPad or hotspot for free on top of the military discount. I told him I do not need either. He then said that I can actually save an extra $20/month on top of the military discount just by adding the hotspot onto my account. I asked Mina if he was sure I wouldn't be paying anything extra for this hotspot. He then stated that the military discount will be $20/month. He confirmed that my bill was $260/month and by adding the hotspot it would now be $220/month. I though this was a great deal as I was saving $40/month with a hotspot. He then stated he would waive the $30 upgrade fee for the phone I originally came in to purchase which was supposed to be on my next month's bill. I was then told I would have to pay the taxes on my phone right then and there. I paid $106 in "taxes" and a $2 separate transaction because of a "system error." Today I reviewed my bill with a Verizon Representative over the phone and my findings was that the military discount was supposed to be $40/month and my taxes on my iPhone was only $76. Not only that, my next bill would include the $30 upgrade fee for my phone and a $40 activation fee for the hotspot and a $20/month unlimited data plan for the hotspot as to why Mina told me the monthly military discount was only $20. Mina also charged me $30 extra for the hotspot device which he included in my so called "taxes." Of course I went right back to the store to return the hotspot that I never needed. I was then told by the manager, AL that I owed $20 on top of the $30 I paid for the hotspot because there was a restocking fee of $50 for the hotspot I never asked for but thought my bill would go down $20/month by adding it. I told Mr.Al that I would not be paying a restocking fee for a device I never asked for but was told it was the only way I can save $20/month. He refused to take the hotspot back until I paid the $20 difference for the restocking fee. He also refused to provide me with their Regional Manager's contact information. I now have a hotspot that is costing me $30 just to have, a $20/month and a $40 activation fee as I wait for a call back from a Regional Vice President. Do not ever go to this store as you will leave unsatisfied with your experience. read more

Went today and JC locked my phone and very unfriendly said ' I can't do anything for you '

I had to pick up a square reader. It should've been simple as it was merchandise hanging from the wall. Yet, I had to sign in so that someone could help me. I waited for like 20 min when I really should've been in and out as the person at the register wasn't really doing much. The guy who finally helped me out was helpful and fast. But, they need to figure out they're system for those that are in the store to buy something quick rather than getting new phones or devices. read more

waited for hours. they sold us a phone package omitting major details. hidden unannounced charges corporate nightmare service. we still don't have what we need and talking to anyone there fugetabadit. it won't help you. you are on your own with this company. read more

Not my Verizon of choice.... Talk about unprofessionalism. 4 stars for the gentleman who actually did my phone he knew his stuff and I think he could tell I was not having it but everyone else in there working was just horrible. The most unprofessional staff will definitely make the pita drive to route 22 next time I need a new phone. Would not recommend this branch. read more

I would travel long distances to never go to this store again - I actually use the term "store" loosely - I went for an upgrade - left with a phone that I had to activate myself, download all my own content, move my own SIM card (when the activation would not work) - and now my Apple ID password is wiped as it did not bring over my saved and as it is a new device, Apple requires a 3 week hold to reset. LOVELY. I will never even walk past this store again (forget enter it) - even if it means I head into the city to find another store to use. Incredibly irresponsible service - it comes across as truly mean. You leave me to figure all of this out on my own; when I asked questions in the store I was made to feel like I was the biggest bother. I can't wrap my head around how this store is still here. read more

Wow. My girlfriend and I just moved to Jersey City from Honolulu and wanted to switch to Verizon (T-Mobile's service was not cutting it in the area). April helped us out and traded in our HTC Ones for two iPhone 5Ss and gave us $200.00 credit for each phone. Additionally, because my girlfriend's phone's screen was cracked, the store manager helped us out and let us use the $200.00 as in store credit and bought cases for both of our new phones, an additional charger, and other accessories. Because we were a Verizon FIOS customer at home as well, April even recommended the Double Up & Save option and we saved $10.00 off our bill! With all the savings and promotions we took advantage of (and April communicated them exceptionally well!), we saved a lot of money and fell in love with this retail store. It doesn't stop there. Today, I called in to the store to double check on our bill and was helped by Mily. She was a great help! Whatever the management is doing to train their employees at this store is doing a great job. The best customer service I have ever received since moving here! read more

Best coverage and service of all mobile services. Hands down. But they have this sneaky tactic of making more money off you. You send a check. They take the money out of the checking account 2-3 days before the due date. But they send a bill saying they didn't receive the money, so on the written bill it has 2 months of service bill stacked up. You go online and check your balance, it only has one month. While the late fee is still there. Sneaky bastards. 2nd time this has happened to my mobile bill. If they pull this off to 1/5 of their customers 1-3 times a year. They are banking couple million dollars a year doing this. read more

Just went to the Verizon Store in Newport Mall this week. I had AMAZING customer service from Jean. He took his time and was able to trouble shoot not only my phone but my daughters phone with a smile. We were there for over an hour and he was very polite and helpful, service with a smile! His Manager was also a great help. 5 Stars for Service! read more

Convenient location for shoppers and residents around the area! I came to this location twice and both times we received an okay customer service. The first visit was the one I was more impressed with because the specific sales person we spoke with was honest and did not push to purchase any unnecessary phones or plans. She even printed out a return label we needed for one of our phones which eliminated having to go back home. The second visit was not as impressive. We ordered a phone via the Verizon app to be picked up in store, and it stayed pending for a while. We were on the phone with 2 Verizon customer service rep before we were finally able to retrieved the phone purchased. Took off 2 stars because irregardless of how much technology is advancing, I still don't believe employees should utilize their phone while customers are in front of them, even if we were waiting for our purchase to process. read more

Worst experience ever at this place. Don't go here!! I came to purchase a thousand dollar iPad and a employee there offered me a screen protector and portable charger for $40 and when I was going to pay they were trying to charge me extra for an error of the employee who picked up the wrong screen protector. Not even the manager Paul could help me because if he would've gave me that offer he had to take another fee off. Very upset and disappointed. read more

The only reason I am giving the Verizon Wireless store in Newport 1 star is because this system would not let me leave a review without marking a star. Based on my experiences at this store, I'd prefer to give them NEGATIVE STARS! Grade it an F. Unfortunately I had to visit this store just last night, May 7th, 2015 after jot being there for 2 years and not only was the Service Poor, it was worse than my last visit 2 years ago. BOTH Jonathan Colon (Solutions Mgr) and Domingo Serervino (General Mgr) were Very Unprofessional, Immature & do not know the company's return policies nor did they display any Customer Service Training! I had to return an accessory I purchased 2 weeks ago online. I contacted customer service immediately upon receiving my online order to inform of the item being returned. I was told I can take the accessory to a local store and return it for an immediate credit to my acct. When i arrived at the store, I explained this to the Sales Rep assisting me of the item and that I wanted to return it (the item was never removed from its original package and I also had all of the paperwork included. The young man helping me, Tyshun was very helpful and patient, he went over to Domingo and showed him my receipt and explained my situation. Domingo immediately sent Tyshun back to tell me I cannot return the item because I was 2 days passed the 14 day deadline for a return. I told him I had 1 more day to return the item and to please check my acct. Because I spoke to customer service earlier in the day. VERIZON ACCESSORIES POLICYBIS: 14 Days for return from date of receiving your order. My receipt clearly showed I had a day left. Domingo refused to come and speak to me so I asked the Sales rep to please call Customer Service for me. I spoke to a Customer Service Rep (Ben) and Ben confirmed I still had time. I asked Tyshun to please inform his Mgr Domingo of the Error so they can processed my return. Domingo rejected the information and refused to come speak to me. The customer service rep asked me to have the manager get the phone so he can explain to Domingo the policy for my return. Domingo refused to come to the phone. At this point the Customer service rep was shocked of the Service and Domino's response! I asked for another Mgr. And Jonathan came from the back and insisted he knew what was going on and I could not return the item because their policy is 14 returns from Shipping Date. (Completely incorrect - 14 days from date of shipping only applies ti the cell phone orders NOT accessories). The customer service rep asked me to hand Jonathan the phone and he also refused to speak to the rep on the phone. WOW! By this time and over an hour of dealing with this HORRIBLE LACK of CUSTOMER SERVICE, the Rep on the phone asked me to get their full names so he can make note for his complaint report. He also made notes for me to return the item by mail for a full refund. He apologized for the experience and assured me this will be reported. I've never experienced such horrible lack of service or dealt with such immature representation of management, especially for a large company like Verizon. I highly recommend to PLEASE DO ALL YOU CAN TO AVIOD this store. There is a Verizon Store on Route 22 in Elizabeth with MUCH BETTER CUSTOMER SERVICE! After last night, I'd Gladly Drive 20+ minutes to the Elizabeth Store instead of 5 minutes to Newport Mall Store! NO COMPANY SHOULD BE REPRESENTED BY PEOPLE LIKE THIS, NOT AT MANAGEMENT LEVEL NOR AS CUSTOMER SERVICE REPS. THERE ARE 1000'S OF UNEMPLOYED PEOPLE IN THIS AREA DESPERATELY NEEDING JOB AND WE ARE FORCED TO DEAL WITH PEOPLE WITHOUT ANY DIGNITY! I am not a person that speaks bad of companies and I've given very good feedback and reviews in the past. I have to say this experience had to be the worst in any retail store I've ever stepped in. Verizon is in Huge Trouble if they continue to have people with this type of behavior represent them! NEVER AGAIN AT THIS STORE! read more

After about 20 minutes of playing with a phone (I want the Galaxy Note II), no one came over to help. They ignore words like "excuse me" and "hello..." and avoid eye contact. I KNOW YOU SAW ME! There was an older woman with fake blonde hair and a taller big guy with a crusty beard too busy chatting to help this customer. They seriously do a disservice to Verizon. So sad. read more

Waited over an hour just to pick up a phone that was already reserved for me! This is ridiculous. It should've been just a quick transaction yet they still make you sign in and wait behind others who may need to activate new service. They need a better system to prioritize or triage customer's needs instead of having people wait two hours for something so simple!!!! read more

Current manager Andres has tons of attitude. Don't ask him technical questions. Instead speak to a guy Asad with a beard, he is friendly and Very knowledgable. Still , no one in the store could figure out my problem , so while in store I called 611 and they are currently connecting to Apple to try to fix the Calendar problem. I h.ave the iPhone 4S and Apple was able to find the solution read more

I have a mixed opinion b/c the manager was horrible ( Carlos), but the two girls who helped me ( melissa and angelica?)) were super nice and i want to make that clear from the get go. My issue: i wanted to return my phone ( droid charge) which was ONE DAY past the 14 day return policy limit, but i figured id give it a try. I wanted to trade the phone in for an HTC Thunderbolt b/c even tho its inconsistent( acc to verizon corporate whom i called to verify this info), it can do talk/surf on 3g in tons of areas. Im always on the go and its really important that i have talk and surf so my navigation can run smoothly. Apparently verizon does not advertise thunderbolts amazing 3g capabilities b/c its inconsistent, but 'ive tested it and its pretty darn good! My experience: Store was fairly empty as i went in at 10am. A rep quickly assisted me (i think his name was fabio?). I told him my issues, he said that he can not do anything since the phone is over the 14 day date, but a manager would be able to over ride that. He also informed me that there is no way that the thunderbolt could do what i was saying ( am i lying then?). Anyhow, he called the manager. The manager repeatedly told me that i was wrong, that he owns the thunderbolt, he sells verizon phones and everything i am saying is incorrect. That the thunderbolt does not do what i claim. My bf has a thunderbolt and we drove around 3g areas for an entire week, and his talk/surf worked amazing! Carlos went ahead and told me that " maybe ur bf picked up wifi signal and was running on that? or maybe he picked up 4g".. I told him that a- my 4g was on. and b- how does someone constant pick up wifi signal on the highway? In the end he just said- we are running around in circles here. Ma'am the thunderbolt does not talk/surf on 3g, and i would not be able to return ur phone as its past the date. Have a nice day... and he just walked away!!! HOW DO U JUST WALK AWAY FROM YOUR CUSTOMER!! CAUSE IM A WOMAN, DOES HE THINK IM STUPID, that i would just walk away bowing my head in shame? Also... WHY WOULD THE ASSOCIATE SAY THAT THE MANAGER HAS THE POWER TO OVER RIDE AND NOW THE MANAGER IS SAYING HE DOESN'T HAVE THE POWER? OHH.. yes i forgot , when i was telling him that the thunderbolt has this capability, he told me-- well,show me proof that the thunderbolt does this. REALLY? i have to show him proof? Last time i checked he was the store rep and in stead he should be showing me proof to prove his point and counterclaim my argument! Now, getting upset, i called *611 verizon. A wonderful rep on the phone told me that indeed i was not retarded , that it is written in the documentation that Carlos should have had which claims that the thunderbolt is able to surf/talk on some national 3g networks, not all. IT IS THE ONLY VERIZON PHONE THAT CAN DO THIS, SO HOW DOES A MANAGER OF A STORE NOT KNOW THIS?? So my wonderful rep sorted things out for me, put a note in my account telling the store to honor my exchange request, and ofcourse i would have to pay the 35$ restocking fee which would be taken out of the difference of the phone prices. I keep her on speaker phone and i walk back into the store, i went back to the manager with my phone, box and accessories i had purchased 15 days ago, and he looks at me and i say - i just spoke to verizon on the phone and they put a note in my account asking you guys to exchange the phone for me, can u please take a look. He looks at me and says " ok i will look at it but this is my store and i dont necesarily have to process this exchange for u". WHATTTT??!? WHO THE HECK SAYS THAT TO A CUSTOMER??? Anyhow, so i asked him " wait, so corporate verizon, who btw is on the phone with me right now, has put a note and u will not honor it? Is that even legal?? " i think thats when he realized that i actually had the rep on the phone. He took the phone from my hand, directed me around the counter , gave it to angelica (i think thtas her name) and then melissa joined later. 45 min later my issue was resolved- these two women were so helpful, nice and i recommend them to anyone who needs help at the verizon store in newport mall. I did not get an apology from Carlos for being rude. Just by saying " have a nice day" or " ma'am i don't mean to offend you" ( but then offending me) doesn't constitute as being nice, idk how this guy became a manager. I came into the store and did my research. THUNDERBOLT has inconsistent YET present 3g talk/surf capabilities. Know this verizon reps and don't give anyone else a hard time. I was late one day,get over yourselves.. Also, yes i had 14 days and verizon is a national chain, so even if i was out of state i could have returned it, but i did not know it did not have this capability till i left a 4g network. giving this place a 2 stars- one for each of the ladies who helped me. read more

This particularVerizon store is awesome. All the technicians really know their products and are also very nice and easy to deal with. I have purchased several Apple products there, and they are especially helpful when you have any problem. I was in the Jersey City store this afternoon and worked with Edgar who solved my iphone issue easily. Really thought I would need to buy a new phone after dropping it on ceramic tile, but he was able to fix the problem quickly!! I recommend this store highly !!! read more

I never leave reviews but this has to be the most poorly managed and least helpful business I've ever been to in my life. It's truly incredible how little the employees care and how careless they are with long term clients. I never leave reviews but this store should be shut down for ineptitude. 0 assistance, but very happy to say "we can't do anything haha sorry!" If this continues a $1k/mo customer will take all their business to AT&T read more

This is my local Verizon store, but I now know to go out of my way to visit another location next time. I had to visit this store several times in August 2015 and I spent hours there to unfortunately learn I'd have to drive to Short Hills Mall's verizon store after getting nowhere with these guys. Their staff was unprofessional, unhelpful, and they had very long wait times. VERY frustrating and costly experience! :/ read more

Please avoid this store at all costs. Disrespectful, incompetent staff. Zero customer service from the store manager, Jean. They act like they are doing you a favor by providing service to you. read more

What an awful store. Do not trust anything they say and if you are not there to buy anything (i.e. ask for technical advice on a device you recently bought) forget it, they literally won't let you see anyone - the manager stands at the front and lies to you to get rid of you. I went in on 6/10 to ask about using my Iphone 4s in Europe, they said impossible without local sim. I questioned the manager about this (I was pretty sure you could) and he made me feel stupid, you could tell that they didn't want me in the store taking up sales time. BTW you can use VX iphone 4s in europe http://www.verizonwireless.com/b2c/tripplanner/tripplannercontroller 6/11 asked about getting a sim card for my dad's VZ ipad 4 - different manager a woman, lied to me saying they don't have any sim cards!! I said, how can that possibly be true?? She said oh I meant we don't just give them to customers, I offered to pay and she said we need to program them. I called BS but she was so unhelpful and a little aggressive so I just called VZ customer services who are mailing me a sim in the post. So my main advice go to this store if you know exactly what you want, but don't believe anything they say and definitely don't expect any post sales help. read more

I purchased an iPhone and a couple of accessories from this store this afternoon. They didn't have my iPhone in stock so the representative had it delivered to my apartment. After confirming my new address at least 4 times, I get a shipment notification after I leave that he shipped it to my old address. Verizon customer service fixed this but still, its sloppy. I just went back to exchange one of my accessories and they told me I would have to wait OVER AN HOUR. Just to make an exchange!! Extremely poor customer service at this location and will not be returning. read more