I had problems at this location in the past, but this time I decided to give it another try Karen…read morewas very helpful and super generous with information being that I am not super tech savvy she walked me through purchasing a new phone and it was a completely different experience than I had had in the past thank you

Absolutely awful experience. We were sold a WiFi system that never worked properly and were…read moreexplicitly told by the sales associate that if it didn't work, all we had to do was return it via UPS and we would not be charged. That turned out to be completely untrue. We returned the equipment as instructed and now our bill is completely messed up with charges that never should have existed. On top of that, the entire interaction was incredibly unprofessional and uncomfortable. The associate talked nonstop, barely let us ask questions, and went on long rants about how he was a shop steward, how terrible AT&T is as a company, and how he's constantly fighting management. If you hate the company that much, why are you representing it to customers? It was bizarre and did not inspire any confidence that we were being given accurate information. Between being misled about returns, incorrect billing, and listening to an employee trash his own employer the entire time, this was one of the strangest and worst retail experiences I've had. Now we're stuck wasting time trying to fix a problem that should never have happened. I would strongly recommend avoiding this store unless you enjoy confusion, misinformation, and billing headaches.

The super nice guy I dealt with at the St Rose store effed up my account. Thanks to Asia Muhammad…read moreat Blue Diamond Cox for fixing it! She's calm and helpful. Ask for HER!

This is the worst cox location in all of Las Vegas. I think…read morethis location might be involved in some really shady stuff, the manager asked me to email him my social security card and more stuff to his email when he could've sent me a link where I could've done it myself on their website .. extremely weird and unnecessary to have my information in your email when he could've directed me to a link on the cox website to get it done. on top of that while I was in store I showed them a promotion on my phone the employee took my phone to show it to his managers in the back room he was gone with my phone unlocked for over 5 mins I even had to ask another employee for him to bring my phone out . After dealing with this store I contacted all credit bureaus and put a freeze on my social as my intuition kicked in from this whole experience.

I was waiting over 10 minutes No workers gonna recognize me…read moreEven I get out of that place Nobody's asked me why I'm here I'm a customer and I was here to change a plan But they don't care someone's here or not Which means they don't give a f**k I never gonna come back here

The staff there have been very prompt and their ability to handle requests amazing. They have been…read morecourteous and the number of staff available has handled customers as they arrive..very little waiting. Thank you!

My phone battery was dead about 2years ago. Phone Battery replace was very quick and Fair price. I…read morereally recommend this place. I dropped my phone 3or more, My phone battery broken again, I go there tomorrow. See you tomorrow morning.

just got my iPhone 15 Pro Max Titanium screen replaced here and had a great experience at a very…read morefair price. Carlos helped me and he was incredibly helpful, knowledgeable, and patient while explaining everything. You can tell he really knows what he's doing and takes pride in his work. He made the whole process smooth and stress-free, and my phone looks brand new again. If you go to Gadget Repair, ask for Carlos....he'll take good care of you.

They have an excellent technical & customer service team. Shout out to the staff "Lucky" and…read moreMartin. They know their cell phone stuff inside and out. You won't be disappointed. From a happy customer from of town neighbor Calif OC.

Got a new phone when mine was lost! Excellent service! Great customer care!…read moreExcellent attention to detail!

Amazing service from Troy and Larry at Best Buy!!!…read more They took the time to truly listen to our needs and connected us with the right products rather than simply trying to make a sale. Their expertise, honesty, and sincerity immediately earned our trust, and that's incredibly important to us as customers. What really stood out was that they weren't focused on selling us everything. Instead, they explained what we genuinely needed, including things we hadn't even considered but would ultimately benefit from. That level of knowledge and integrity is rare. Troy and Larry are prime examples of what customer service excellence should look like. They went above and beyond to make sure we were informed, comfortable, and confident in our decisions. Best Buy is fortunate to have employees like them. They definitely deserve a raise!

Date of visit: June 1, 2026…read more Sadly our TV didn't make the journey from Milwaukee to Las Vegas and was scratched during the move and was time to go to the TV graveyard. The wait to recycle was kind of long because there was a lady at the front of the line that I am pretty sure was running some sort of laptop return scam and finally they came over and said that I could just leave the TV. Normally I would have to pay for it because it was a larger TV but they appreciated my patience and waived the cost, which I really appreciated. Will definitely come back when I need some electronics-related items in the future!

Stopped in to get my son a new phone. We were helped by Kyle, who was wonderful. He wasn't pushy,…read moredidn't try to talk us into anything extra. He listened to what we wanted and stayed on course. Helped us set it all up, answered questions. We were done with the whole process in under and hour.

I think they must have the worst customer service. So, I was…read morean Internet customer whose router just died. I called customer service who advised me that I could go to a store location to exchange my broken router for a new one. I work from home, so I drove 30mins to this place and then waited like a good 15mins because there was only 1 person in the store and he was quite talkative going off subject a lot. Once I was able to talk to the person, he was having trouble managing the iPad and called someone with question about 3x. In the end I logged on the app and found what he was looking for. So he was trying to upsell something n I told I just need the router since I needed to go back to work. He went to the back and got then router, got my information just to tell me that he wasn't able to give me the router because they didn't do exchanges at the store only new accounts. This whole process took 45mins from the time I stepped in the store til I went to my car. And calling customer service for Verizon is just as bad. Needles to say I'm not a customer anymore

Had a great experience with iPhone Wizard!…read more I stopped by around 7:30 PM with a pretty awkward iPhone issue, and Sam was able to fix it within an hour. The price was very reasonable, and his service was polite, professional, and efficient. Highly recommend this place if you want quick and honest help with your phone!

if you value service and quality, skip this place. read the reviews. they have subpar screens and…read moreeven worse skills installing them. immediately after screen installed, informed technician it was lifting and "bouncy" on one side. he said my phone was bent and that's why the screen would lay flush. i had literally taken my phone to apple earlier in the day to get an estimate on a new screen. since they inspect your phone they would've said the frame was bent. long story short, this is a money grab business. avoid at all costs.